CreeperHost Anmeldelser 

very bad, my server crashed constantly and i got dropped by customer service after they couldnt help

A few friends wanted to get a MC server going to play a bit - Creeperhost charge very premium prices and talk the talk so we went with them, being UK based as well.

Our server was suffering constant crashes from the get go and would not auto-restart on crash, so if nobody was around to manually restart it then people were stuck not being able to play when they wanted. After back and forward with support they suggested this was entirely the fault of the modpack, but after checking with the modpack author and Discord (A very very popular modpack), this was not a known issue or something anyone else was complaining about and we were facing it on two separate freshly wiped servers with little to no playtime on them, of the server crashing sometimes every hour or so and even crashing when nobody was on it.

After several days of trying to fix this and minimal actually playing the server, we gave up and asked if it'd be possible to seek a refund as there was no discernible reason for the crashing since it was not reproducible on other providers/even home hosting it, and the lack of being able to auto restart meant we were left without a server for several hours a day when nobody was around to start it.

They immediately denied as they have a measly 12 hour refund policy, which depending on the time of day you buy the server is barely enough time to use it let alone find and troubleshoot any problems yourself before asking for a refund.

They also pretty much blamed us and the modpack for the issues, stuck by the 'its a modpack so not our responsibility' (Which is missing the point) and different supports contradicted what each other said on live chats vs tickets.

We switch to Bisect hosting on the same modpack, same level of server package etc for 50% of the cost, the server was up and running in minutes and we did not experience any of the same crashes or issues despite the only change being the host provider. Bisect also offer a very similar feature rich fancy management interface, and have functionality that instantly restarts a crashed server.

They also have a 3 day refund guarantee.

Tl;dr, if you are going to charge premium prices, you should offer a premium service and have half decent policies when it comes to refunds and troubleshooting. There are hosting providers that offer far better deals over CH and have the same if not more functionality offered.

Edit -
As CH have replied but I am unable to access the email I originally bought the service on or any of the associated details.

We were repeatedly denied a refund in less than 72 hours, the website even still states the original advertising of 'if you're unhappy with your package within the first 12 hours, we will refund your money.', which is the line support used to deny us despite our issues starting almost instantly but us trying in vein to resolve/diagnose it ourselves before moving to the refund option.

Maybe 4 years have passed since this review and things have changed, but it was honest and true at the time of writing.

My friends server is almost never up and when it is up it goes down after like 3 hours if even.

The absolute worst server host I've ever seen. I had no more than three people on my FTB server and the server was crashing multiple times a day. So I was told to set up scheduled restarts (I already had but apparently I had to make new ones?) and in order to set them up I have to learn how to code. I actually had to learn how to edit an ssh and whatever the heck ariesapi was, all just to set up a cron job for a scheduled task to happen at a specific time. The customer services reps even specifically said "I am unable to help you but I would recommend googling ariesapi and cron tasks".
This is the worst customer service I have ever had it seems everyone from the server was hired on fiverr and have literally no idea what minecraft even is.

EDIT***
I have since cancelled the service and asked for a refund since I only had the service for three days and every day I had crashes and stability issues. I didn't get the refund, and was told that you may ONLY get a refund within the first twelve hours of using the service. I cannot accurately express to you how bad Creeperhost is, I just hope to inform more people of their shady practices before they make the same mistake I did thinking creeperhost is a good service just because they are the sponsored server host for feed the beast. Just go with ApexHosting, I've been using them for a bit now and there's no third party software, no learning to code, and despite what everyone seems to say, their customer service is amazing and really fast to reply, I haven't even had a single crash yet!

was a bit unsure on something and i got a reply 10 minutes later on a sunday. excellent service!! would recommend

Misleading checkout process and appalling customer service with non-existent "people skills".

so, sooo very amazing. support is timely and always as helpful as possible. they’re willing to walk you through every single step if need be, which was very helpful for someone like me lol. honestly such a good experience! and the server is great too. there’s very minimal lag, if any at all. will definitely be keeping the subscription until i’m tired of minecraft.

edit: 69% 5 star reviews at the time of this post, tho. 😏

edit 2: sadly, their prices are pretty high compared to some other places. however, their customer service and response time is unmatched, so i think they deserve 5 stars still.

edit 3: the 5 stars is no longer at 69% 😔. however, at the time of this edit, there are 69 total reviews. 😏

Had little to no issues while playing on a creeper hosted server and the one issue we did have was minor and was solved by a customer service rep very quickly and kindly so we could all get back to playing asap.

The servers are a little bit price, but the extra cost is well worth it for the support! I wanted to host a server on an unsupported modpack, and a staff member quickly responded set it all up for me.

I started experiencing connectivity issues with my server and the support team was very responsive and helpful in getting it taken care of quickly. Have had nothing but amazing experiences when ever reaching out to support.

Support was excellent. Laughlan quickly turned a 3 day nightmare into a 20 minute breeze. I made mistakes along the way and he was quickly able to identify anywhere I messed up. It made the process of getting a server working very easy and stress free. 10/10, would chat again!

I had the most infuriating time with my new PC and trying to install a mod to get it to work. Customer service responded to each email I send within minutes and even told me what to do to get it to work after I failed for 3 hours. They were so helpful and fast. Amazing.

Services are overpriced. You could get better products elsewhere for cheaper.

Once you place your order, you are not able to access creeperpanel.com to log in immediately. They take your money and will not respond to cancel it. BUYER BEWARE! THIS COMPANY IS A SCAM. They sponsor FTB, but Creeperhost does not provide you with your server.

This server host has got to be one of the best iv used and the staff team are amazing shout out to Laughlan C.

Amazing team! At every turn support has been there for me. I used to work IT and these guys and gals know their stuff. Instances are fast response and well maintained. I have stayed with CH because no one else treats me as good. - Kat

My server wasn’t working for some reason and they walked each process on how to fix it and it worked

I highly recommend

Every time I have had a need to reach out to Creeperhost for any question or issue they have always provided great service.
They have been very professional and understanding and have always responded quicker than I expect.
One of the reasons I continue using their service.

Excellent support team! Draylynn T. Found my issue within minutes of starting our live help chat. It was a corrupted chunk where a player had made a base and instead of just deleting it, Draylynn restored it so my player didn't lose any progress.

You got any problem? Put in a support ticket and get it fixed fast. Amazing response time and great communication. Ill use creeperhost because once you understand it, it will always work. And if there is something you dont understand, just ask and instead of waiting all day, get the problem fixed fast!

Draylynn was incredible helpful with figuring out my issues. Very nice and professional