I spent a long time looking for this modpack and eventually gave up because I couldn't get it running. I contacted technical support, and the issue was resolved in less than ten minutes. I'm so happy... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Se hva andre synes
10/10 Customer Support, I had lost a world file and Matthew on the support chat retrieved it for me in minutes!
Had a few decent experiences years ago, but now completely unresponsive to multiple GDPR requests to erase my account. (request pending for nearly two months, past the legal period!) EDIT: Finally... Vis mer
Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.
Kontaktopplysninger
3, The George Shopping Centre, NG31 6LH, Grantham, Storbritannia
- help@creeper.host
- creeperhost.net
4,6
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193 anmeldelser
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Amazing customer service
Amazing customer service, more then willing to answer any question you have. And they're very knowledgeable in doing so 10/10 would recommend
24. februar 2026
Anmeldelse skrevet uten oppfordring
Brandon saved the server and saved my life
Not only the customer service insanely quick, but Brandon went out of their way to fix the issue we had on our end. Cannot recommend this website enough, very beginner friendly and understanding staff.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Fast and profesional.
They provide fast and professional customer service.
My problem (which i was responsible for) was resolved under 24 hours requiring 2 departments. On weekend.
Keep up this level of customer oriented approach!
Thank you
15. februar 2026
Anmeldelse skrevet uten oppfordring
Convenient
Convenient, streamlined, accessible, easy and affordable! Absolutely love my Vintage Story server so far with you and how easy it us to manage it.
6. februar 2026
Amazing Server Hosting, Even Better Customer Support
Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as the customer service tends to be slow and unhelpful at best. CreeperHost delivered and was also super helpful when reaching out about issues. We spoke to Aaron M. from support about issues and I couldn't have asked for a more kind and prompt experience. The whole ticket only lasted 12 minutes. Thank you again!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thank you so much for taking the time to leave this, it really means a lot.
We are genuinely glad to hear the servers held up even under some intense use, and that your support experience matched what we aim for. Aaron has been part of CreeperHost for years and is absolutely core to how we operate. He, like the rest of the team, cares deeply about fixing problems properly rather than just ticking boxes, and it is great to see that come through in real experiences like this.
A 12 minute ticket turnaround is always nice to see, but more importantly we are happy it was handled clearly and kindly. That is exactly the standard we try to hold ourselves to.
Thanks again for trusting us with your server, and for sharing such thoughtful feedback.
Doesn't really work
31. januar 2026
Svar fra CreeperHost
Sorry to hear things did not work out as expected.
We have checked our systems and do not have any support tickets, messages, or Discord conversations from you. Unfortunately, we had no way of knowing that something was not working, or even which game or service you were referring to. Trustpilot reviews are not linked to customer accounts, so we cannot identify or troubleshoot anything from this review alone.
If something isn't working, we genuinely want to fix it. Most issues are game or setup-specific and are usually quick wins once our support team can see what you are running.
Support is available directly inside CreeperPanel by clicking Support in the left navigation, or via our Discord. You will see the Discord join link on the page shown when you log in to CreeperPanel.
If you are still having trouble, please reach out through one of those channels and reference this review. We will happily take a proper look and get things moving.
Great server provider service
Great server provider service. Been using them for years! The support has always helped me out with tech issues and it is fast to get a server going for those prompt nights you might want to start a server with friends. My only gripe are the prices get a bit much for me so I only do a burst of a month or 2. Which is fine since my friends and I usually bounce from game to game and will loose interest by then most of the time. So yeah, overall great stuff!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thanks for the great review and for sticking with us for so long, that kind of long term trust really does mean a lot.
We are glad to hear the servers and support have consistently done what you needed, especially for those last minute “let’s spin something up tonight” moments. That fast time to play is exactly what we build around.
We also completely get the bursty nature of playing with friends. Groups move on, interest dips, then suddenly everyone wants to jump back in again. That is actually why we built Save Your World. When a service stops, we automatically package up and email your world data and keep it stored for roughly three times the length of the service period. For a monthly server, that is about 90 days. It means you can step away without worrying about losing progress, then pick things back up later if the group returns.
Our focus is on high end hardware and real support rather than cutting corners, but we try to make that flexibility painless when plans change.
Thanks again for the honest feedback, and we will be here when the next game night happens.
Easy server hosting
Easy enough to set up a server! Great UI and very affordable prices. Have yet to find a single problem actualy!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
We will take that win 😄
Really glad to hear everything has been smooth so far. We spend a lot of time obsessing over the little things so setting up a server feels easy rather than like a boss fight.
Friendly and helpful staff.
Very simple user interface, amazing staff support (main reason i'm continuing my subscription)
Pricing could be more competitive and the website itself (not actual server) can sometimes run slow.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thanks for the kind words about the team. Hearing that our support is the main reason you continue with us is exactly what we aim for, alongside running game servers on high-end hardware that prioritises stability and performance.
You are also right to mention the website and control panel performance. Around the time of this review, two backend issues happened to overlap. One was a brief hardware fault within our Kubernetes cluster, during which we temporarily scaled back some non-essential services to keep everything running smoothly.
The other was during the rollout of SaveGuard, a zero-cost feature we have added across all games that keeps automatic hourly snapshots of save game data. During that rollout we identified an unexpected request pattern that caused intermittent backend load. Our monitoring picked it up and we investigated and resolved it as quickly as possible.
This only affected website and control panel responsiveness. Game servers themselves were not impacted and continued running normally.
Everything has since been stabilised, SaveGuard is running as intended, and additional safeguards are now in place to prevent similar behaviour going forward.
Thanks again for the balanced feedback and for sticking with CreeperHost.
Gute Arbeit
ich habe schnelle und gute Hilfe erhalten
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thank you for taking the time to leave a review. We really appreciate it.
As the saying goes, "Ende gut, alles gut."
If things end well, everything is good.
We are glad we were able to help quickly, and we are always here if you need us again.
Extremely fast response time and solves…
Extremely fast response time and solves problems efficiency.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Fast replies, problems solved, happy days 😄
Really glad that was your experience. That is exactly how we try to run things.
Thanks for choosing CreeperHost.
Definitely recommend them
Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation could use a little work, but fair price and great customer service
2. januar 2026
Aaron and the support team are simply amazing!
Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did without judgement and with haste. Incredible team and great company who clearly care more about their customers than profit!
I was considering switching a few days ago to find a cheaper provider but Aaron has ensured I will remain a life-long customer of their servers for any projects I am undertaking.
18. desember 2025
Anmeldelse skrevet uten oppfordring
They lost my data in their cold…
They lost my data in their cold storage. To be fair, they did refund me for the cost of storing my data.
7. desember 2025
Svar fra CreeperHost
Thank you for your review. I am sorry for the trouble you experienced.
Earlier this year, we retired the option to request the old cold storage system, although the backend for it was still running for older services. Your service went through one of the last remaining places where that option was still visible. The request was accepted, but it did not complete or record your server’s identifier in our cold storage database, so the system did not notify us that the job had failed.
When your service ended on 19 August 2025, our newer backup system sent you an email containing a world download link. This link remained available until 17 November 2025. This newer system no longer requires any customer action and automatically provides a copy of your world with a 90-day download window. It was designed specifically to avoid the kinds of problems that the legacy system could occasionally cause.
Because the cold storage request did not complete and the server identifier was never recorded, and because the DNS entry was later replaced when a new service with the same name was created, we were not able to trace your old server back to any stored data, even within our own internal backups.
We refunded the cold storage charge, but I would welcome the chance to offer a more complete resolution. If you contact us through your support ticket or via help@creeper.host, I will handle this personally.
Thank you again for raising this.
setting up vintage story was easy
setting up vintage story was easy, installing mods from the menu is amazing (tho some UI to indicate a mod's installing/installed would be great), and the possibility to give permissions to others is super helpful
6. desember 2025
Svar fra CreeperHost
Thank you for the lovely review. We are really glad to hear that setting up Vintage Story and installing mods felt easy.
Your point about clearer UI feedback for mod installs is very helpful.
Great to hear the permissions system helped too. Thanks again for choosing CreeperHost.
Very good and fast support.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thank you for taking the time to leave a review. We really appreciate the kind words. Fast and friendly support is something we work hard on every day, so it is great to hear that it shows.
Customer Service is amazing! 10/10
The servers are super stable and fast. Customer service through MineTogether is AMAZING. Any problems I get a quick response and a quick solution. Would highly recommend
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thank you for the fantastic feedback. We are very happy to hear that your server has been stable and that MineTogether support has been helpful. The team always tries to respond quickly and it means a lot to see that recognised.
Really fast and easy to set up a…
Really fast and easy to set up a server. 100% uptime and performant server. Price could be a little more competitive
3. november 2025
Svar fra CreeperHost
We are glad to hear that your server was quick to set up and that the performance and uptime have been solid for you.
We appreciate the note about pricing. We run a very broad range of hardware tiers, and we recently introduced a lower-cost Eco range for customers who prefer something more budget-friendly. It may be worth a look if you ever need another server.
Great response time and quick to solve…
Great response time and quick to solve my issues. Very friendly and effective support
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thank you for sharing your experience. We are pleased to hear that our response time and support team were able to solve your issue quickly. Friendly and effective help is exactly what we aim for.
Long-Time User, Since 2014
Best hosting company I've ever used. First time ever was back in 2014, been using them on-and-off ever since, whenever I need a server.
15. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra CreeperHost
Thank you for being with us for so many years and for taking the time to write such a kind review. It really means a lot to the whole team. We are proud to have supported your servers since 2014 and we appreciate you continuing to return to us whenever you need a host.
Thank you for being part of our community.
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