One of the very best companies I’ve had the pleasure of dealing with. Extremely professional with a superlative range of quality products.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered first thing Monday and by Thursday afternoon still not even dispatched and no explanation. Tried to call but no one picks up. Live chat doesn't work either. Bought from these for years and ser... Vis mer
Selskapet har svart
Simple & straightforward, the items ordered exactly matched the online description & were quality products. I was kept informed throughout the process. I didn’t realise that the items ordered would be... Vis mer
Selskapet har svart
Products are very good, well priced. Website was a bit long winded ordering because l couldn't continue shopping after checking basket. Main gripe would be that l assumed l was using an English compan... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Creative Cables UK
Skrevet av virksomheten
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Kontaktopplysninger
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italia
- customer.support@creative-cables.com
- creative-cables.co.uk
4,2
Bra
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
SO Happy!
Fantastic quality. Easy to design custom order with great range of components. Arrived really quickly. Looks great.
14. januar 2025
Svar fra Creative Cables UK
Hello EMG,
Your enthusiasm made our day! We’re very happy that you found the customisation process easy and that you love the quality. Enjoy your new setup, and let us know if you ever need more items or assistance!
Best regards,
Creative-Cables Customer Service
Svar fra Creative Cables UK
Hi Daniel,
Thank you so much! We’re delighted to hear that you had a great experience with our customer service team. We appreciate your support and are always here to help!
Best regards,
Creative-Cables Customer Service
Returning an item is very difficult
Returning an item is very difficult, and for an item of £45 I was outright refused. You also have to pay postage AND get charged an "administrative fee" for the privilege of making a return. Don't order something unless you are willing to keep it.
11. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Creative Cables UK
Hello Zoe,
We’re sorry to hear about your experience with our return process. We strive to be as transparent as possible about our policies, including return fees, which help cover processing costs.
We understand that returning an item should be straightforward, and we appreciate your feedback. We will definitely take your experience into account when working on optimizing our procedures.
If there’s anything we can do to assist you further, please reach out to our customer service team via customerservice.uk@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Svar fra Creative Cables UK
Hi L. Mayer,
Thank you for your positive feedback! We’re glad to hear your experience was simple, efficient, and effective. We appreciate your support!
Best regards,
Creative-Cables Customer Service
Svar fra Creative Cables UK
Hello CW,
Thank you for your review! We're happy to hear you’re satisfied with the product and quick delivery. Let us know if you need anything else in the future!
Best regards,
Creative-Cables Customer Service
Great service. Have used this product before
Great service, quality cable. Highly recommend
23. desember 2024
Svar fra Creative Cables UK
Hi Matt,
Thank you for your kind words! It’s great to hear you’re happy with the quality of our cable and service. We truly appreciate your recommendation!
Best regards,
Creative-Cables Customer Service
Svar fra Creative Cables UK
Hi,
Thank you for your feedback! We’re glad to hear your order arrived quickly and as expected. If you ever need anything else, we’re here to help!
Best regards,
Creative-Cables Customer Service
Terrible Return Policy and Misleading Product Descriptions
I’m deeply disappointed with my experience with Creative-Cables UK. After the holiday season, I attempted to return a product, only to find out their 14-day return policy counts as calendar days, not working days. They outright refused my return, even though the product description on their website was misleading.
The photos made it seem like I was buying a complete, ready-to-install stainless steel lamp holder, but in reality, it was just a decorative cover! To make matters worse, I was searching for a stainless steel lamp holder for a 200W bulb, and while the outer housing was steel, the internal components that directly contact the bulb were aluminum!
Even in their instructional video, a complete lamp holder was shown—not just the colored cover they sold me.
My complaint was dismissed, and now I’m out of pocket for a product that’s completely useless to me. Their customer service attitude leaves much to be desired. Avoid this company unless you want to risk throwing your money away.
P.S.
Well, it seems time is a relative concept for this company – I got a response to my review after a whole year ! That’s what they call ‘fast customer service’.
The company keeps referring to the 14-day withdrawal period, which applies only to returns without cause. My complaint concerns a product not as described, which falls under the Consumer Rights Act 2015 and gives consumers 30 days to reject goods and receive a full refund. Store policies and T&Cs cannot override statutory consumer rights.
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Creative Cables UK
Dear Elzbieta,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your disappointment and understand how frustrating this experience has been for you.
We would like to clarify that our return policy, including the 14-day withdrawal period calculated as calendar days, is outlined in our terms and conditions and follows applicable consumer regulations. We apply these policies consistently to ensure a fair and transparent service for all of our customers. Unfortunately, in this case, the return request was submitted outside the permitted timeframe, which did not allow us to authorize the return.
Regarding the product, we regret that it did not meet your expectations. Our product descriptions aim to be as clear and accurate as possible, specifying when an item is a decorative component rather than a complete lamp holder. We are sorry if the images or video content led to any misunderstanding, and your feedback has been noted so we can continue improving the clarity of our communication.
After reviewing your case and the previous correspondence with our customer service team, we can confirm that, despite being unable to process a return, we did attempt to support you by offering a discount as a gesture of goodwill, with the intention of reaching a fair and amicable solution.
We are truly sorry that we were unable to resolve this matter to your full satisfaction. Please know that we remain at your full disposal should you wish to contact us for any further clarification or assistance.
Kind regards,
Creative-Cables
Repeat order
I have placed several orders over the past 8 years and the products have all been as advertised, properly wrapped and speedily delivered.
18. desember 2024
Svar fra Creative Cables UK
Hi Karen,
Thank you for being a loyal customer over the years! We’re happy to hear that you’ve consistently had a great experience with our products and delivery. Looking forward to serving you again in the future!
Best regards,
Creative-Cables Customer Service
Got what I wanted
I ordered and received what was selected. It was held up slightly but seems to come from Milan so it is understandable.
Good cable and good ceiling rose.
17. desember 2024
Svar fra Creative Cables UK
Hello Matthew,
Thank you for your review! We appreciate your patience with the delivery and are glad you’re happy with the cable and ceiling rose. If you ever need anything else, we’re here to help!
Best regards,
Creative-Cables Customer Service
Everything as expected
Everything as expected, good communication, postage and product
16. desember 2024
Svar fra Creative Cables UK
Hi Ariel,
We’re so glad to hear everything met your expectations! Thank you for your kind words about our communication, shipping, and products. Looking forward to assisting you again!
Best regards,
Creative-Cables Customer Service
Excellent custom made service
4. desember 2024
Svar fra Creative Cables UK
Hi Ona,
Thank you for your kind words! We’re glad to hear you were satisfied with our service. Let us know if you need anything in the future!
Best regards,
Creative-Cables Customer Service
Very efficient service/sales.
Very efficient service/sales.
Good quality components. Well packaged. Arrived on time.
11. desember 2024
Svar fra Creative Cables UK
Hello J M,
We’re happy to hear you had a great experience with our service and product quality! Thank you for your support.
Best regards,
Creative-Cables Customer Service
Svar fra Creative Cables UK
Hi Jacqueline,
Thank you for your kind review! We’re glad to hear that our products and delivery met your expectations. We're looking forward to assisting you again!
Best regards,
Creative-Cables Customer Service
Great customer services
I got sent the wrong product which was irritating and time critical but customer services were brilliant and responsive and solved the problem well.
9. desember 2024
Svar fra Creative Cables UK
Hello Joanna,
We apologize for the initial mix-up but are happy to hear that our customer service team was able to resolve the issue promptly. Thank you for your patience and for taking the time to leave this review!
Best regards,
Creative-Cables Customer Service
good quality products & service
good quality products & service - liked the paper packaging
29. november 2024
Svar fra Creative Cables UK
Hello Alasdair,
Thank you for your review! We’re happy to hear you liked both the quality of our products and paper packaging. Your support means a lot to us!
Best regards,
Creative-Cables Customer Service
The design is OK however the finish is…
The design is OK however the finish is not so good. Two plastic plugs and holed grommets are Supplied with cieling rose - there is no blank for the third hole which I guess its presumed this will be main light access - not in our case. Delivey messages were encouraging - however changed - bottom line it was 8 days to deliver
7. desember 2024
Svar fra Creative Cables UK
Dear BGW,
Thank you for your feedback. We’re sorry to hear that the finish didn’t fully meet your expectations. We appreciate your input regarding the ceiling rose and will take it into consideration.
Regarding the delivery, we and the selected carrier strive to be as accurate as possible with estimates, and we regret that it took longer than expected.
If there’s anything we can assist with, please let us know! You can always reach us at customerservice.uk@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Wonderful product and service from Creative Cables…
Wonderful product and service from Fleur. So pleased with everything and absolutely love my kitchen light. Highly recommended
21. november 2024
Svar fra Creative Cables UK
Hi Carolyn,
We’re so happy to hear that you love your kitchen light! Thank you for your kind words about Fleur and for recommending us.
Best regards,
Creative-Cables Customer Service
Really helpful and responsive customer…
Really helpful and responsive customer service
26. november 2024
Svar fra Creative Cables UK
Hi Amanda,
Thank you for your feedback! We’re glad our customer service team was of good assistance to you. Let us know if you ever need anything else!
Best regards,
Creative-Cables Customer Service
Excellent customer service
Excellent customer service. Responsive and easy to communicate with - questions answered promptly and helpfully via chat. Lovely products of good quality. Great choice range.
27. november 2024
Svar fra Creative Cables UK
Hello Michelle,
We’re delighted to hear that you had a great experience with our customer service and products! Thank you for your support.
Best regards,
Creative-Cables Customer Service
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