The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience eac... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tr... Vis mer
Selskapet har svart
Uzasny produkt, perfektna logistika, vcasne upozornenie na poplatky, kvalitny obsah boxov od Liesl - nadherne farby, kvalitny akvarelovy papier, profesionalne stetce a nadherne vzory na malovanie
Selskapet har svart
The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Kontaktopplysninger
83 Ducie Street, M1 2JQ, Manchester, Storbritannia
- support@craftamo.com
- craftamo.com
4,1
Bra
272 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Would not recommend
UPDATE. Craftamo denied my review on their website so BEWARE all the reviews will be positive as they deny truthful reviews. They also tried to have this review taken down but were unsuccessful.
UPDATE-if there was to be a delay due to the postal strike it should have stated so on your website. I understand the strike caused many delays BUT I should have been made aware of this when ordering as the item was for a gift that has still not arrived. Had I known about the delay I would not have ordered. Craftamo still refuses to cover the cost for me to ship the late Christmas themed product back to them from Canada to the UK. As for the cancellation request being denied, I ordered December 1, the item shipped December 31, there was more than enough time for you to cancel the order as requested on December 9 and at least 5 times after that date.
As you can see by the other 1 star reviews, Craftamo has nothing but excuses and does not work with the customer to find a solution suitable for both parties.
Would not recommend. Terrible customer service and unwilling to work with the customer.
Update- ordered December 1 and realized it would not arrive in time for gifting. Asked several times to cancel the order and got little to no response. They shipped the Christmas themed product on December 31, 30 days after ordering. I will now be expected to pay for return shipping from Canada to the UK in order to get a refund. Very disappointing business practices.
28. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello Lainie,
Thank you for sharing your feedback, and I genuinely apologize for the frustration you've experienced. I completely understand your disappointment, especially considering the timing of your order and the holiday season. I want to assure you that we take your concerns seriously, and we deeply regret that this situation has not met your expectations.
The shipping delay you mentioned was unfortunately caused by the Canada Shipping strike, which has impacted many parcels, not just ours. While we always strive to deliver products on time, this strike has been an unforeseen issue that has affected transit times for a large number of shipments heading to Canada, including yours. Please know that this situation was completely beyond our control, and we understand how disruptive this can be, particularly when you were expecting your order for gifting purposes.
In regards to your request for cancellation, I understand the frustration you've expressed. As explained by our Customer Happiness agent, Mau, once an order has been shipped, we are unable to cancel it as it is already in transit. This is our standard procedure to ensure we are consistent with our processes for all customers. However, we recognize that the timing of this shipment, especially considering the Christmas season, has made this situation more difficult for you.
We do our best to provide excellent customer service and ensure that every experience is a positive one, and we truly regret that we’ve fallen short of your expectations in this instance.
Once again, I apologize for the inconvenience, and I truly appreciate your understanding and patience. We value your feedback.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Beautiful,well made brushes that seem…made for the hand12
Beautiful,well made brushes that seem to glide over the painting. They feel good in the hand and hold lots of pigment/water. You won`t be disappointed.
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Dear Francis,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the quality of our brushes. It’s wonderful to know that they provide a smooth painting experience, feel comfortable in your hand, and effectively hold both pigment and water.
Your satisfaction is our top priority, and we truly appreciate your support. Should you need any further assistance, please don’t hesitate to contact us.
Best regards,
Elisa
Customer Happiness Agent
Crfatamo
Beware Craftamo subscription services!
I chose a 6 month subscription of Sarah Burns paint boxes from Craftamo. The product was lovely - but expensive. Note: you actually choose either "6 month plan" or "12 month plan". Then after 6 months my credit card was charged for another 6 months. In contacting Craftamo, the company stated subscriptions automatically renew. Which means, choosing "6 month plan" on the ordering page, is actually 12 months whether you want the product or not for that long. The website is totally misleading; you have to drill down to find this out. In contacting them the day the charge appeared on my card, they refused to credit me because I did not cancel "in time". Not only was I unaware of this automatic renewal (this factoid could have easily been placed on the main ordering page), no courtesy cancellation reminder was sent to warn you (think: Netflix, PBS, etc. who give you a 30 day reminder). Please beware of this misleading offer!
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Dear Deborah,
Thank you for sharing your feedback.
We're glad to hear that you loved the Sarah Burns Studio Gouache Subscription so far! We truly value all our customers and work hard to provide high-quality, curated art supplies with talented artists like Sarah.
We do apologise for any confusion regarding our subscription payment plans. To clarify, Sarah's subscription is designed as 12 months of Gouache Art Classes, with three payment plans, bill monthly, bill every 6-months (saving 15%) and a pre-paid 12-month plan (saving you a huge 25%). The monthly and 6-month plans do auto-renew at the end of each period.
This is explained in our subscription terms and conditions, and the agreement to this is placed in several places on our site, including below the "Add to Cart" and "Buy Now" button, and in both places we link you to our terms, these placements are required by law, so it's very strict that we include these.
We apologise if this was not clear at first glance. We always strive to ensure transparency, and feedback like yours helps us improve the way we present information to our customers.
To clarify, we do send reminder emails like all the popular subscription services you mentioned, ahead of the renewal date to make sure customers are aware, and you are entitled to reach out before billing to cancel.
We have reached out to you via email to offer you some solutions that you may be happy with - after all, this is a wonderful product, which a lot of value.
We sincerely apologise for any frustration you experienced, and we hope you will consider trying our wonderful subscriptions again in the future. We’re always here to assist and clarify any questions you may have.
Thank you for your feedback and for being a part of the Craftamo community!
Sincerely,
Elisa
Customer Happiness Agent
Craftamo
J ai récemment commandé la boîte de…
J ai récemment commandé la boîte de pinceaux aquarelle de mon enseignante Debbie et tout a été irréprochable
La commande le délai la livraison et la qualité du produit
Je recommande vivement Craftamo
Anne Marie Engeldinger
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une expérience agréable avec votre commande de la boîte de pinceaux aquarelle et que tout ait été à la hauteur de vos attentes, du délai de livraison à la qualité du produit. Votre recommandation signifie beaucoup pour nous et nous sommes heureux que Craftamo ait pu répondre à vos besoins.
N'hésitez pas à revenir vers nous pour vos futurs achats !
Bien cordialement,
Elisa
Agent de Satisfaction Client
Craftamo
Cruelty-free, Eco-friendly Art Supplies
This company offers sustainable products that are cruelty-free and eco-friendly. I use the bamboo brushes and I am very happy with their quality and performance.I will continue supporting this company by purchasing their wonderful products.
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Trudy,
Thank you so much for your thoughtful review! 🌿 We’re thrilled to hear that you're enjoying our bamboo brushes and appreciate the quality and performance they offer. It means a lot to us that you value our commitment to cruelty-free, eco-friendly products.
Your continued support means the world, and we can’t wait to help you on your creative journey with more wonderful products.
Thank you for being part of our mission! 💚✨
Regards,
Elisa
Customer Happiness Agent
Craftamo
Love craftamo brushes
Love craftamo brushes. High quality true to description brushes. My new favs! Highly recommend
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Dear Mary,
Thank you so much for your fantastic review! 😍 We're so happy to hear that you love your Craftamo brushes and that they’re now your new favorites! It means the world to us that you find them high quality and true to description. Your recommendation means a lot, and we truly appreciate your support.
Keep creating amazing artwork, and feel free to reach out anytime – we’re always here for you!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I have painted using so many brushes
I have painted using so many brushes. I have to say these brushes are so good I don't use any others. Absolutely super products.
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Dear Cindy,
Wow, thank you for such an amazing review! 😄 We’re absolutely thrilled to hear that our brushes have become your go-to choice! It means so much to us that you’re enjoying the quality and performance. We’re so happy our products are making your painting experience even better.
If you ever need anything or have any new creative ideas to explore, we’re here for you. Keep creating, and thank you for being such a valued customer! 🖌️
Regards,
Elisa
Customer Happiness Agent
Craftamo
Sarah Burns gouache subscription boxes…
Sarah Burns gouache subscription boxes are very well presented and the materials are very good quality. The accompanying videos are excellent, very informative and inspiring! If you want to learn how to paint in gouache I would highly recommend these subscription boxes. Sarah is an excellent tutor.
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello Mary,
Thank you so much for your wonderful feedback! 🌟 We're so thrilled to hear that you’re enjoying Sarah Burns’ gouache subscription boxes! It’s fantastic that the materials and videos are helping you on your painting journey. Sarah truly pours her passion into every lesson, and we’re so glad it’s inspiring you! 🎨
If you ever have any questions or need further guidance, we’re always here to help. Happy painting, and thank you for recommending us to others! 💖🖌️
Regards,
Elisa
Customer Happiness Agent
Craftamo
A real gem of a company
This is a company that makes you realise there are people behind the logo. Their items are high quality. Communication is good and I always feel I’m a cared for customer.
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Jane,
Wow, thank you so much for your kind words! 😊 We're so happy to hear that you feel valued and well cared for – that’s exactly what we strive for. Knowing that our high-quality items and communication are making a positive impact means the world to us. You’re not just a customer, you’re part of our community, and we’re always here to support your creative journey.
If you ever need anything, don’t hesitate to reach out. We truly appreciate you! 💖✨
Regards,
Elisa
Customer Happiness Agent
Craftamo
Liesel’s Artist Brush Set
Very happy with my purchase of Liesel’s Artist Brush Set. I’m currently using them right now!
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Maxine!
🎨 We're absolutely thrilled to hear you're enjoying Liesel's Artist Brush Set! It’s fantastic that you're already putting them to good use. We’re sure they’ll bring your creative projects to life!😊
If you ever need any tips or have any questions, don’t hesitate to reach out. Keep on creating and happy painting! 🖌️✨
Regards,
Elisa
Customer Happiness Agent
Craftamo
Set craftamo x leaubleue
Suite a la réception d'un set de 4 pinceaux sensés être différents, je me suis tout de suite rendue compte que 2 étaient identiques.(Taille 6 au lieu de taille 3)
J'ai contacté le SAV, de prime abord réactif, mais il aura fallut plus de 2 mois d'aller retour afin que le problème soit résolu et la communication réellement fluide.
La qualité des pinceaux est très bien pour le moment je les trouve légers et facile d'utilisation.
PS: Ceci est mon commentaire maj suite à la résolution de mon problème
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello Mathilde,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand your disappointment regarding the duplicate brush and the delay in receiving your replacement. Please know that this was not our intention, and we deeply regret the frustration caused by the situation.
Regarding your case, we did process and ship the replacement brush, but unfortunately, it appears that there was a delay in the shipping process, which is beyond our control. We also understand your concerns about the tracking number, and we are actively investigating the issue with our logistics partners to ensure this matter is resolved promptly.
We take customer feedback seriously, and we are committed to improving our service. Once again, we apologize for the inconvenience, and we appreciate your understanding as we continue to work on resolving this issue.
Please feel free to contact us directly if you need any further assistance.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Top experience
I had a brilliant experience with Craftamo and I would really recommend their services.
My parcel was very well wrapped, quickly sent and the quality of the brushes were as expected: brilliant! Smooth on the paper, and “flexible” enough to paint different styles, from bigger to smaller shapes.
I have also been spoilt as Craftamo waved off the taxes I would have had to pay, being in France, and that I really could not afford on top of the brush set.
Last but not least: very responsive customer service team! I am not used to that in France 😉
22. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello Sophie,
Thank you so much for taking the time to share your wonderful experience with Craftamo! We are thrilled to hear that you enjoyed our service and the quality of our brushes.
We take pride in ensuring that every parcel is carefully wrapped and dispatched promptly, so it’s fantastic to know that everything arrived in perfect condition and met your expectations. Our team is passionate about providing high-quality products that cater to various painting styles, and it’s great to hear that our brushes are flexible enough to support your creativity!
We're also delighted that we could ease your experience by waiving the taxes for your order. We understand that every little bit helps, and we're glad to make your purchase more affordable.
Your kind words about our customer service team mean the world to us! We strive to be responsive and helpful, and it’s wonderful to know that we stood out in this regard.
Thank you again for your recommendation! We look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo is impressive in numerous ways…
Craftamo is impressive in numerous ways like, showcasing & collaborating with talented artists. They also create top quality subscription boxes including professional art products & supplies.
I have purchased numerous items from Emma Lefebvre’s line and most impressed with everything received as well as the gorgeous packaging. I can hardly wait for Emma’s 12 Days of Christmas to arrive.
Thank you for the fantastic customer service and free shipping. Happy Holidays!
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello there,
Wow, thank you so much for sharing your excitement with us! We’re thrilled to hear that you’re enjoying Craftamo’s artist collaborations and premium subscription boxes. Emma Lefebvre’s line is something we’re incredibly proud of, and we’re so glad her products have impressed you, especially with that extra touch of gorgeous packaging!
We can hardly wait for you to receive Emma’s 12 Days of Christmas too—it’s sure to bring even more joy to your creative journey. Thank you for your kind words and support. From all of us here, we wish you Happy Holidays and look forward to being a part of your art adventures in the New Year!
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Yay, Craftamo
I’ve ordered items from Craftamo quite a few times. The products have arrived quite quickly considering the travel distance. The products have been wrapped quite well with not one thing damaged.
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello Ann,
We’re thrilled to hear that you've had such a positive experience with us! Knowing that your orders have arrived quickly and in perfect condition makes our day. We always strive to package our products with care, and it’s wonderful to know it’s made a difference. Thank you so much for your continued support—we’re excited to be part of your creative journey! If you ever need anything, we’re here to help.
Happy Crafting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo is a great company
Craftamo is a great company. The products are nice quality and customer service is so helpful and friendly. I have had several orders and each has been carefully packaged and quickly shipped.
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Sue,
Thank you so much for your kind words! We're thrilled to hear that you love Craftamo products and that you've had such positive experiences with our team. We take pride in providing high-quality products and thoughtful, efficient service, so knowing we've made each order special means a lot to us. If there's ever anything you need, we're always here to help.
Happy creating!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Beware - almost impossible to cancel subscription
I signed up for the watercolor subscription and have no complaints for the quality of the products however there are some unusual penalties to cancel the subscription. About 4 or 5 months in, I decided that this medium is not for me and I did not like it. Under the assumption that like other subscriptions I could cancel with notice, I sent an email. Got a form email back thanking me for making contact and I would get follow-up email from them within a short time. No follow up emails. I ended up sending 4 more cancellation request over the next 4 months with the same result. As my emails became more insistent, I got a different form email asking if I’ve gotten the emails they were trying to send me for the cancelation. Of course, I had not. I sent another cancelation notice immediately after I was notified they had, yet again, charged me for another box. I notified them in the email they could no longer charge me. I then immediately notified the subscription payment servicer that I did not authorize any further payments. Craftamo then attempted to charge me the next month. Of course when the payment did not go through I finally got an email from a person that said that they would cancel my subscription for an additional fee since two upcoming boxes were left. I have asked for the contract that allows the additional fee and if it’s in there, I will have no choice but to pay it. I am making this review to let people know that if you sign up for a subscription, make sure you are committed to it because it appears almost impossible to cancel. And it is definitely expensive to get art supplies you won’t use. I paint with oils and acrylics and thought it would be interesting to try this but this is not a “try it” subscription service.
26. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Patty,
Thank you for reaching out to us regarding your support tickets. We’ve thoroughly reviewed all of your open tickets, and I can confirm that our team has responded to each one. To make it easier for you to track our communications and responses, I’ll be sending you an additional email with a secure link and instructions on how to log in to your support ticket account.
Once logged in, you’ll have full visibility into each ticket, along with any updates or resolutions we’ve provided. If there’s anything specific you need assistance with, or if any details appear unclear, please don’t hesitate to reach back out. We’re here to ensure everything is fully addressed and that your experience with us is seamless.
Regarding the cancellation terms, and subscription period, it depends on the subscription program that you are subscribing to. We do have a cancellation policy which you agree to upon signing up, but I want to clarify that it is possible to cancel your subscription should you wish to.
Thank you for your patience and for giving us the chance to support you!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Discovered Craftsmo via YouTube
Discovered Craftsmo via YouTube tutorials. They appear to be collaborating with top notch artists, and I do have to say I love this collaboration relationship with artists that they have going.
The Emma Lefavre brush set I purchased is quality made and just as advertised, with a reasonable price. So far the customer team (Dan!) has been great, quick and responsive.
And in case this sort of thing matters to you, the thought put into Emma's product presentation is evident, not only in the brush set itself, but the packaging too!
Great site, I'll be returning for more supplies.
23. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Brenda,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you discovered Craftamo through our YouTube tutorials and appreciate our collaborations with talented artists like Emma Lefebvre.
It’s fantastic to know that you love the quality of the brush set and found it to be just as advertised. We take pride in our products and the thoughtfulness that goes into their presentation, and it’s great to hear that it resonated with you!
We’re also glad to hear that you’ve had a positive experience with our customer service team. Your feedback means a lot to us, and we can’t wait to welcome you back for more art supplies in the future!
Happy Painting!
Dan
Head of Customer Happiness
Craftamo
The Helen Rae Campbell Watercolour Brush Set
I recently purchased the Helen Rae Cambell set of watercolor brushes and immediately fell in love! I have never owned brushes that held their shape so well, and give complete control of the finest details when I am painting realistic botanicals. I feel they have improved my efforts immensely. Plus, they arrived in California all the way from the UK in record time. They are well worth the price. I highly recommend them.
3. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Beverly,
Thank you so much for your wonderful feedback on the Helen Rae Campbell Watercolour Brush Set! We're thrilled to hear that the brushes have exceeded your expectations and have been a great asset for your botanical artwork. It's fantastic to know that they've helped enhance your painting experience with their shape retention and precision for fine details.
We’re also glad that the brushes made their way to California from the UK so quickly! Your recommendation means a lot to us, and we’re delighted that you find them worth the price.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great quality brush sets!
I love the quality of the brush sets I recently bought. Very nice! My "go-to" brushes for Watercolor or Gouache. And I love the Sarah Burns subscription boxes I am receiving. Beautifully curated and lovely quality of supplies. I look forward to them every month.
30. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
THi Teresa,
Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying the quality of our brush sets and that they’ve become your “go-to” tools for watercolor and gouache. It’s wonderful to know that the Sarah Burns subscription boxes are meeting your expectations with their beautiful curation and high-quality supplies. We’re delighted that you look forward to them each month. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for your continued support!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I recently purchased the Emma Lefave…
I recently purchased the Emma Lefave brushes and love them. They are very comfortable and the bristles are perfect for me. I like the point on the brushes and the snap of the bristles. Would definitely recommend.
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Dear Becky,
Thank you for your feedback on the Emma Lefave brushes! We’re thrilled to hear that you find them comfortable and that the bristles are just right for your needs. It’s great to know you appreciate the point and snap of the brushes. Your recommendation is greatly valued. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.