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Cozey Anmeldelser 759

TrustScore 4.5 av 5

4,3

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Cannot say enough great things about this company. The customer service, quality and ease of assembly is unbelievable. I could not be more satisfied with my decision to purchase a Cozey couch. I look... Vis mer

Vurdert til 3 av 5 stjerner

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall c... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Beautiful couch. Unmatched customer service. This company was very responsive, always responding within a few hours over email. They were reasonable - offering multiple fair solutions to my questions... Vis mer

Vurdert til 5 av 5 stjerner

We love our new couch! It's beautiful & comfortable! Something to note is that the delivery people will just leave all of the boxes outside your home if you're not there, so be prepared. Also, the box... Vis mer

Informasjon om virksomheten

  1. Møbelbutikk
  2. Møbeltilbehør
  3. Butikk med stuemøbler
  4. Utemøbler
  5. Sofabutikk

Skrevet av virksomheten

Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

759 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

A must buy

Thank you to Cozy for making my home complete with their Ciello XL sectional. I absolutely love coming home and looking at my living room.

31. mars 2026
Vurdert til 5 av 5 stjerner

Incredible company from start to finish!

Incredible company from start to finish. We loved going to the two New York City pop-ups to try out the full line of Cozey home products before we decided, getting swatches to pick out what color sofa we wanted delivered to our home, and even when we finally decided what we wanted and ordered it, the deliver and customer support experience we had with getting on component replaced that got damaged in transit was all a great experience.

We love having our super comfortable and luxe feeling Cozey Atmosphere sofa in our home now and couldn't be happier!

9. mars 2026
Vurdert til 2 av 5 stjerner
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Svar fra Cozey

Hi Dana,

Thank you for the kind words and we’re so sorry to hear about the difficulty you’ve had with the chair zippers and understand how disappointing and frustrating this must have been.

We’re currently in direct contact with you by email and are working with you to resolve this as quickly as possible.

We truly appreciate your patience and the opportunity to make things right.

Vurdert til 3 av 5 stjerner

Difficulties putting together

Difficulties putting together. Customer support dragging things out rather than wanting to make things right first and foremost and offering support.

24. mars 2026
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Svar fra Cozey

Hi MacKenzie, we’re really sorry to hear about your experience, and we appreciate you taking the time to share it.

We understand how frustrating it must have been to run into issues during assembly and feel like getting support took longer than it should have. You deserved a smoother, more solution-oriented experience.

When you reached out about the chaise cushion on Monday, we shared that vacuum-sealed cushions can take time to fully expand. However, we should have also offered an alternative solution right away, such as exchanging it for an ottoman with a non-vacuum-sealed cushion, and we apologize for not doing so sooner.

We’re taking this feedback seriously and will be sharing it with our team to improve how we support customers in similar situations going forward.

Vurdert til 5 av 5 stjerner

Cozey is out here improving lives

Our experience with Cozey is worth leaving a review for.

I struggle with a chronic illness that affects my connective tissue and causes pain. This in itself is not a delight to live with, but my former couch, a $700 on-sale purchase 3 years ago, left my lower back aching on the very thing that is supposed to be my comfortable place. I struggled every day to get comfortable, and sought out a better, affordable solution.

Researching these days is overwhelming. I’m also not in the tax bracket to scoop up the highest of the high handmade furniture. What I found in my research is that people love Cozey, and for good reason.

In a world full of poorly made, cheap, only lasts you three years furniture, and the sky high “that’s a downpayment on a house” inaccessible to most of us furniture, there’s Cozey. They sit at the intersection of quality and affordability. The reviews I found, like any sectional, were mixed. Especially for the Gaia model, which seems relatively new. What I was mostly happy with regarding the reviews was the comfort: a sink in plush couch that is still supportive. My research only left me with one concern: I didn’t get to sit on it. I was afraid I would go through all the trouble only to not like it.

Those fears were quickly dismissed. My partner and I easily put the sectional together in an hour (the most challenging of it all being stuffing the covers with the cushions. Let’s just say it’s a bit of a workout if you’re out of shape. Absolutely no concerns on the cushions being stuffed enough, haha) and I anxiously sat down for the first time.

Absolutely a dream. So comfortable I could have maybe cried in that moment. The chenille material is thick and soft. You run your hand over it and think “This is QUALITY”. The cushions so plush yet somehow equally supportive. My partner’s only concern: We might kick off the cushions on the ottoman or they won’t stay on. Worry not, Cozey already thought of that. The ottoman cushions get zipped INSIDE the cover to the base, so you couldn’t kick off the cushions if you tried.

What’s the catch, you might ask? There is none. It’s a freaking great couch for the price point. The only downside is all the cardboard you’ll have to deal with when your new comfy couch won’t let you get up to deal with it.

Thank you from the bottom of my heart, Cozey. You can say you’ve improved a girl’s chronic pain. You can’t hear me, but there’s a good chance I’m saying “god I love this couch” to my partner as you read this.

23. mars 2026
Vurdert til 5 av 5 stjerner

Amazing!

Order came so incredibly fast-much faster than anticipated! It was packaged incredibly well and labeled on the boxes very nicely making it super easy to disassemble from the boxes to assemble together!

26. februar 2026
Vurdert til 5 av 5 stjerner

Exactly what I hoped it would be

Incredibly fast shipping on a very well-made product. This study side table is perfect as a little laptop or drink table. It was easy to assemble. I love that the height is adjustable. I'm very happy with my purchase.

2. mars 2026
Vurdert til 3 av 5 stjerner

almost good

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall comfort is missing, it seems like it needs a better quality stuffing and foam. Also when multiple people are sitting on it, their limbs get lost in between the cushions as they dont flow together like a normal couch. it is more like individual seats where they sort of drop off where it should be flowing together much better.

18. mars 2026
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Svar fra Cozey

Hi Megan,

Thank you for taking the time to share your experience, we really appreciate your honest feedback.

We’re sorry to hear the comfort hasn’t met your expectations. Since our sofas are modular, each seat is designed as its own piece, and the cushions slightly taper at the edges. Because of this, the areas where modules connect, like between seats or with the chaise, can sometimes feel more noticeable compared to a traditional, non-modular sofa.

That said, we understand how important it is for your sofa to feel seamless and comfortable, especially when sharing the space with others. Your feedback is incredibly valuable, and we’ll be sharing it with our product development team as we continue to improve and refine our designs.

Thank you again for bringing this to our attention.

Vurdert til 5 av 5 stjerner

Passput worthy

Only order this couch if you’re prepared to pass out every time you sit on the couch. “Comfy” is an understatement. The color is gorgeous. Perfect fit for our family and space.

26. februar 2026
Vurdert til 5 av 5 stjerner

We love our new atmosphere sectional

We love our new atmosphere sectional. We’ve had only positive experiences from start to finish. The website was easy to use and we had no problems designing the couch for our space. It arrived within a week of ordering. We were given a window of time for delivery and were able to get all 16 boxes delivered straight to our garage. The boxes were labeled well and made everything fairly easy to assemble. Just a little time consuming. We had an issue with a defect in one of our chair covers. We reached out to customer service and a new cover was delivered within days. It doesn’t not slip on our floors at all and we have not needed to use the included hardware to keep the pieces together. The couch is everything we’d hoped for. It’s firm but very comfortable. We have fallen asleep on it almost every evening. The chenille fabric is so soft and has held up to 2 dogs well and is very easy to clean.

17. mars 2026
Vurdert til 5 av 5 stjerner

New favorite couch and rug

I absolutely love this couch and rug combo. The price was great and the product is very high quality. Its super easy to put together and it was delievered extremely fast.

20. mars 2026
Vurdert til 5 av 5 stjerner

Loved the designs

Loved the designs. Had trouble picking just one. Rug is beautiful in the dining area. Didn’t realize the pad came with it so add that info to the website. Delivered sooner than expected.

20. mars 2026
Vurdert til 5 av 5 stjerner

Beautiful couch

Beautiful couch. Unmatched customer service. This company was very responsive, always responding within a few hours over email. They were reasonable - offering multiple fair solutions to my questions and concerns. The Ciello couch lacks bounce, but it makes up for it in other ways. The deep and wide seating, the large firm and movable pillows, the height of the seat arm and seat back, along with the flat and wide surface area of the arms/backs (suitable even for resting drinks) made the couch incredibly sturdy and worthy of sinking into. I actually dream of sitting in my couch when I am away from home.

26. februar 2026
Vurdert til 5 av 5 stjerner

Positive Experience

I tried these pillows due to the positive reviews. I highly recommend because they are made for any type of sleep position as described. My neck has not hurt since using these pillows. I will order them again to use in my guest rooms.

19. mars 2026
Vurdert til 1 av 5 stjerner

They sent the wrong pieces and I…

They sent the wrong pieces and I submitted a ticket and have yet to hear for them to rectify this problem

19. mars 2026
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Svar fra Cozey

Hi Jerrell,

We’re really sorry to hear this. We understand how frustrating it is to receive the wrong pieces and then not get the support you need to resolve it quickly.

This is not the experience we want for our customers. We’ll be reaching out to you directly by email to gather a few more details and make sure we can sort this out for you as soon as possible.

Thank you for your patience.

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