We ordered the Atmosphere sofa with storage, and our in-store experience was excellent. Easily five stars for the team there. Unfortunately, things went downhill after that. The delivery was delayed, and I had to call the delivery company myself to find out when it would arrive. They did send an email update, but the date and time didn't match what actually happened. One morning, around 8 AM, the truck simply showed up with no notice beforehand. Assembly was the biggest disappointment. The Facebook and Instagram ads I saw made it look quick and effortless, but that was far from our experience. It took two people two and a half hours, mostly because the clips didn't line up properly. We had to loosen screws and shift the metal brackets slightly lower, repeating this several times before the pieces would slide together. Perhaps my expectations were too high, but the ads set them there. Once assembled, we really love the sofa. It looks great and is very comfortable. Still, because of the delivery and assembly experience, I wouldn't order from Cozey again.
Svar fra Cozey
Hello Niki,
Thank you for taking the time to share such thoughtful feedback. We’re so glad to hear that your in-store experience was a five-star one and that, now assembled, you’re loving the look and comfort of your Atmosphere sofa.
We’re truly sorry that the delivery experience and assembly process didn’t reflect the same level of ease. We understand how frustrating it can be to receive conflicting delivery information or have a shipment arrive without the expected notice.
Feedback like yours is incredibly valuable and helps us identify where we can improve our communication, delivery experience, and assembly guidance. We truly appreciate you sharing both the positives and the areas where we could have done better, and we hope you continue to enjoy your Atmosphere for many years to come.