Shit support and customer service! I am writing for over a week on a delayed shipment and zero responses, and when received by DHL today the item is damaged. No response. No support. No one ca... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was really impressed with the quality and design of Coverlab’s products. The materials feel durable, the prints are vibrant, and the overall finish looks very premium. What I like the most is how st... Vis mer
Selskapet har svart
I recently purchased a Coverlab phone case, and overall, I’m quite satisfied with its quality and design. The case is stylish, durable, and provides good protection without making my phone too... Vis mer
Selskapet har svart
I am completely in love with these cases. The designs are spectacular, each one looks like a unique work of art. They are not only beautiful, but also super durable and high quality. They protect... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Coverlab
Skrevet av virksomheten
Enhance your phone's style and protection with Coverlab stunning range of cases. Enjoy free shipping on all orders. Shop at COVERLAB today!
Kontaktopplysninger
3,7
Middels
575 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 45 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
mi hanno mandato una cover rotta
mi hanno mandato una cover rotta, e non mi hanno effettuato il rimborso o cambio , ma dato un misero codice sconto dopo aver speso quasi 40€
orribile!!!!
3. desember 2025
Do not order
I have ordered from Coverlab before, but this time my order (4 items) has still not been shipped even after two months. I have contacted customer service several times but have not received a response. I do not recommend ordering from them as their service and delivery are completely inadequate. I am very upset because no effort is being made to ensure customer satisfaction. I am now trying to get my money back from my credit card.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Pas une arnaque, mais beaucoup de déceptions
le produit est arrivé, mais entre le délai excessif, le manque de communication et la déception concernant la personnalisation, je ne pense pas recommander sur ce site.
J’ai passé commande le 9 décembre et le produit est finalement arrivé le 9 janvier.
Ce n’était donc pas un site frauduleux, mais le délai de livraison a été beaucoup trop long. J’ai peut-être demandé une personnalisation avec l’impression des initiales, cependant, étant donné la période de Noël, j’aurais apprécié d’être informée clairement que la commande risquait de ne pas arriver avant Noël.
De plus, lors de ma prise de contact, l’attitude du service client m’a semblé peu honnête et peu professionnelle : leur réponse se résumait à dire « nous avons déjà expédié, le reste dépend du transporteur, nous n’y sommes pour rien », sans réelle volonté d’aider.
Enfin, j’ai été déçue par le résultat de la personnalisation : je pensais que les initiales seraient imprimées au centre, mais elles sont placées à un endroit étrange, ce qui ne correspond pas à mes attentes.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Been using Coverlab for 5 years
Been using Coverlab for 5 years. Truly the best, love the leather cases!
29. desember 2025
Anmeldelse skrevet uten oppfordring
Commande passée il y a un mois jamais…
Commande passée il y a un mois jamais reçue malgré plusieurs mails de relance ! Ce site semble être une arnaque ne passez pas commande !
Aucun moyen d être remboursée nous sommes renvoyé sans solution auprès du transporteur .. un seul mot résume ce site arnaque
27. november 2025
Anmeldelse skrevet uten oppfordring
Always Happy With My Orders
This isn’t my first time ordering from Coverlab, and I’ve always had a great experience. The quality, design, and packaging are always on point. My new order hasn’t arrived yet, but based on my past orders, I know it’ll be just as good.
7. desember 2025
Anmeldelse skrevet uten oppfordring
I loved the buy one get one offer
4. desember 2025
Anmeldelse skrevet uten oppfordring
happy
super easy, good deals and i got a free wallpaper
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coverlab
Thank you so much for your feedback!
We’re happy to hear that your experience was easy and convenient, and that you enjoyed the free wallpaper.
We hope to see you again soon! 😊
Svar fra Coverlab
Thank you very much for your review! We’re really happy that you had a great experience. We hope to see you again soon!
Awful
Awful. The product is garbage and I had to pay customs duties to DHL after they already charged me 24 dollars in shipping which was assumed to be included in the price. Do not order from them at all. All of their reviews that are positive are obviously doctored.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coverlab
We’re very sorry about your experience. Unfortunately, the customs duties charged by the courier are beyond our control and are due to recent U.S. administration policies that have introduced new import fees. We understand your frustration and sincerely apologize for the inconvenience. We truly appreciate your feedback and take it very seriously as we continue to improve our service.
Die Handyhülle hat eine sehr gute…
Die Handyhülle hat eine sehr gute Qualität und sieht Mega toll aus. Liebe sie 🤍
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coverlab
Good morning,
Thank you so much for your review! We are happy to hear that you like the case and appreciate its quality. 🤍
Your feedback truly makes us happy and motivates us to continue offering high-quality products.
Kind regards
Took forever to come
Took forever to come. Need to pay additional money for shipping after I paid.
2. september 2025
Svar fra Coverlab
Good morning,
We are very sorry for the negative experience you had.
Please note that customs duties and procedures imposed by the U.S. authorities have slowed down the shipping process.
Unfortunately, we cannot intervene in these procedures, as they are entirely under the control of the local authorities.
Thank you for your understanding, and we remain at your disposal for any further clarification.
Kind regards
No one
No one, no one in the USA should purchase this. They try to extort money after paying. They don’t ship. They don’t provide adequate labeling, customs paperwork. You have to fight with your credit card to get your money back you end up with no product one of the worst purchasing experiences I’ve ever had.
This goes so far beyond customs, duties! This was your customer service. Your lack of professionalism, communication, trying to extort additional money off the website! The absolute worst purchase experience I have ever had. Thank goodness my credit card removed your charge from it I provided all the documentation and they sided that the refund was fair.
2. september 2025
Svar fra Coverlab
Good morning,
We are very sorry for the negative experience you had.
Please note that customs duties and procedures imposed by the U.S. authorities have slowed down the shipping process.
Unfortunately, we cannot intervene in these procedures, as they are entirely under the control of the local authorities.
Thank you for your understanding, and we remain at your disposal for any further clarification.
Kind regards
Horrible
Horrible. They will take your money and your order but not ship it to u, do not order.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coverlab
Dear Customer,
We are very sorry to read about your experience and apologize for the inconvenience caused. This is not the level of service we strive to provide.
We would like the opportunity to resolve the issue. Please contact our customer service at support@coverlab.com
so we can verify your order and find a solution as quickly as possible.
Thank you for your patience and understanding.
Best regards
Svar fra Coverlab
Thank you so much for your kind words!
DO NOT SHOP HERE
I ordered a cellphone case after getting served an Instagram ad, and I had a terrible experience.
1.) I didn't get an update on my order until a month after my order.
2.) When they did give me an update on my order they told me they wouldn't ship it unless I paid the tariffs. I refused, because it had already taken forever to process my order.
3.) They said they would ship it but never did. I ended up going through my CC to get my money back.
DO NOT SHOP HERE.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coverlab
We’re truly sorry to hear about your negative experience.
Unfortunately, customs duties are beyond our control and, as clearly stated on our website prior to checkout, any applicable customs fees are the responsibility of the customer. These duties are imposed by the U.S. customs administration, and we have no authority to modify or remove them.
We completely understand the frustration caused by delays and we regret that we were not able to meet your expectations on this occasion.
Please know that our team is always available for any further clarification or support.
It peeled off very quickly
4. august 2025
Svar fra Coverlab
Dear Customer,
We are very sorry to hear that the product peeled off so quickly. This does not reflect the quality standards we strive to maintain.
We kindly invite you to contact us directly so that we can investigate the issue further and find a satisfactory solution together.
Thank you for your feedback; it helps us improve.
Best regards,
The Coverlab Team
No thank you
After waiting almost 3 weeks for my cover lab, custom phone cover to ship, it arrived and was not at all what I ordered. I customized a black leather case with a pink and white stripe with the initial “A“ in the center. What I received was a black leather case with a single gray stripe and no initial. It looked like their custom machine ran out of ink and then they just packed it and shipped it. Yes I did get a full refund, but after waiting almost a month and looking forward to the case I saw on social media, it was a complete disappointment
3. august 2025
Svar fra Coverlab
Dear Customer,
We are very sorry to hear about your negative experience and fully understand your disappointment. Our priority is always to provide quality products and efficient customer service, and we regret that in this case we did not meet your expectations.
We are glad to have been able to issue a full refund, but we understand that this may not make up for the wait and the disappointment you experienced. We are constantly working to improve our customization and quality control processes to ensure that similar situations do not happen again.
Thank you for providing us with this valuable feedback. We remain at your disposal for any further assistance or clarification.
Best regards,
The Coverlab Team
Terrible experience
Terrible experience. Shipping to the US, so tariffs are expected. However I got charged TWICE for two different fees over a month after I ordered my case. Calculate the fees before hand so I’m not paying double for my product without expecting it. Other companies are able to do this so I don’t understand why CoverLab is hiding all of these fees until your order is non refundable. SKETCHY! Do not order
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coverlab
Hi,
we’re truly sorry to hear about your negative experience, and we appreciate you taking the time to share your feedback. We completely understand your frustration regarding the additional charges and would like to clarify the situation.
Customs duties and import fees for international shipments (such as to the United States) are determined by local customs authorities and, unfortunately, are not always predictable at the time of ordering. That said, we are constantly working to make all cost-related information as transparent as possible, and we will take your comments into account to further improve this aspect.
We apologize again for the inconvenience and hope to offer you a better experience in the future.
The CoverLab Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.