Country Road Anmeldelser 

Extraordinarily poor service. Not the company it used to be. Now just an unreliable drop shipping business, shipping products out of China but still charging hjgh street prices. Website doesn't reflect stock; expect to wait a week to be told there's no stock.

What an absolute joke. I found a blazer I loved at Country Road store, Albany in Auckland, but not in my size unfortunately. I subsequently found out there were 2 available around NZ in size 6, one of them in Hamilton. They advised because I wasn't a VIP member they wouldn't transfer it between stores, ie. you aren't important enough to us. I then proactively phoned Hamilton and tried to buy it over the phone, or online or simply pay for the courier to get it up to Auckland so I could buy it. But no! all against the rules, they also wouldn't put it online so I could buy it. This is the hardest I have ever had to work to buy a $300 jacket that was available! I had to fight to try and buy it but they wouldn't allow it. The lovely sales lady in Hamilton was so apologetic, the jacket was available. What a joke! Good riddance Country Road, love your blazer, but won't be bothering with your store or products at all anymore in protest. fix your ridiculous processes!

It is very disappointing to see a brand that has lost its way by having to copy a designer tote bag that is so obvious. The tote bag for this season is a rip-off of the Chloe tote to an absolute tee, just a different fabric. It only needs to be 10% different, right? Very poor form Country Road!

Recently ordered a shirt from Country Road and after one wash, the the thread on one of the letters has come loose. Prior to this we had 4 shirts that were really good quality. But recently the quality has gone down greatly. I contacted customer service who told me to take it to the nearest store which was 5 hours drive away. And then I didn't hear back, the chat was ended. Won't be buying our shirts there anymore. What a shame.

Very disappointed. My daughter received one of their children's iconic duffle bags just over a year ago and already the zip has broken. I've had mine for 20 years and the zip has had no problems. After phoning customer service they told me I had to take the bag into a store which was a 2 hour return trip for me. When I took her bag back to be replaced, along with the original receipt. They just laughed and said it was over 6 months ago so to bad. They've lost 9 valuable long-term customers for life with this poor attitude and refusal to acknowledge their poor product manufacturing.

Online service in NZ is terrible. They sent a faulty product and I had to email multiple times and no-one took it seriously. Only when I could finally go in-store was I allowed to return the faulty product.

Customer service is now nonexistent. I am a platinum customer and ordered online to be sent the completely wrong item by CR due to their own error. Have wasted literally hours trying to resolve the situation (caused by CR’s own error) via phone, email, online messaging, online chat and still have nothing to show for it other than the bill I paid and the hours of inconvenience and frustration. After finally getting through to “customer service” by phone today, they happily told me that they received and processed the return of the incorrect item (that I had to package and take to the post office - more time and inconvenience) days and days ago, but still have done nothing towards actually finding or sending the correct item that was ordered and paid for WEEKS ago. This is handled by another team and they cannot say what if anything can be done or when. Lots of fancy talk about “expediting” - but when questioned, this only means they simply leave a message with the people who made the mistake weeks ago and have done nothing to resolve it and have not answered any of my messages for the last week. Life is too short to deal with such wanton incompetence. Never shopping at CR or it’s associated brands ever again. Still don’t have the item, a refund or any advice as to how or if this can ever be resolved. Pure farce.