Co-op Funeralcare Anmeldelser 

Extremely pleasant and friendly meeting, everything explained fully, no pressure. Trudy-Lee was compassionate and caring and the environment was calm.

Emma was very friendly and professional, answered alll my questions and queries it was apleasure to have here in my property.

Very friendly and helpful

Very efficient and prompt service- answered all my questions and clear prices.

Their people were very helpful. They were dressed very presentably and gave a very good impression.

Good staff, but the price increased over the two weeks between initial enquiry and paying. I had to chase a response because Co-op failed to past on my enquiry in a timely manner.

Stuff very friendly very helpful, explained everything and answered all questions when asked

How simple it was to make arrangements for my dad’s funeral. The different tiers of funeral selections was explained. Our representative Joanne Byrne who hosted the appointment was great and came across very professional and added the personal touch for me. I do like the face to face approach when sorting out delicate situations like this. Joanne was really lovely and i Intergrated well with her.

Have put this off for so long.it had to be done.a lovely young man went through all the details,answered all our questions. So easy,should have done it earlier

Very capable staff pleasant and informative no hassle I have already recommended this service to my friend

The visit was very well organised and the staff member very helpful and supportive.
She explained the funeral options very well and it helped in the decision making on which funeral plan to choose.

I had a lovely little chat with Ian to find out exactly what I wanted. He explained everything to me and what my options were. I was sorted in no time and left feeling like a weight had been lifted. Now I know when my time comes my family can say their own goodbyes without any stress.

Everything was explained thoroughly, all options were covered, all questions answered, we even had a bit of a giggle while sorting out my Dads wishes

Quick response to an appointment and very professional attitude throughout. Would recommend.

Simple easy process. Had already used Coop earlier this year for a funeral and they we really good.

Eloise the young lady who helped us is wonderful at her job. We feel cared for and all staff we came in contact with made us feel listened to and that they cared for us in the most difficult and sad time. So impressed have taken out funeral bonds for ourselves.

So,so easy to do.filled in the forms on line so simple.spoke to an advisor to double check everything was covered so polite and very informative. Did both husband and 1 ,received paperwork with all information within 4 days to give daughters a copy so they have no worries, I would highly recommend coop ,staff, service and price was very good .well done .

I can’t fault Colleen and the team at Redcar. They made the difficult process of organising my mum’s funeral very smooth. Colleen was kind and respectful when helping me tailor my mum’s service. The whole team were incredible and I can’t recommend them highly enough. They did my mum proud and looked after her impeccably.
Thank you

We chose Co-op because of a recent funeral of a dear brother,the organisation was perfect and he had a good send off,so,because of his funeral arrangements ect we decided we would have Co-op also.We arranged two funerals for both myself and my husband online and it was all very easy and straightforward. Paying for them was straightforward too.We received our documents as promised about a week later all done professionally as to our requirements. Extremely happy with our funeral plans, with peace of mind.Most highly recommend Co-op.

Oh dear. I need to revise my previously positive review of Co op Funeral Plan.
Despite having been a Co op member for years I was unable to input my membership number at the time of buying this funeral plan in MAY in order to get the members' £50. I contacted Co-op shortly after and was given my membership number. They said it was a new number as my old one was too old. I emailed Co op in JUNE to ensure that I was entitled to the £50 reward for members (as well as the Amazon voucher.) NO response at all. However I did get an invitation on 25th AUGUST to choose my £50 gift – I chose an Amazon Voucher.
It is now end SEPTEMBER
No sign yet of the voucher and can’t see it on my account and now 30 days has elapsed I can’t click on the email link to make sure it is there.
Tried to phone today to speak to a real person. Pressed all the right buttons to get the right Dept for Membership queries, but got a "home shopping" person. Not very clear English speaker but said she would put me through to Membership. Long wait, no music just radio silence. I called off in dispair. Have done an email complaint but given I emailed my query in JUNE I'm not expecting anything to come of it.
I require 2 things: one is my £50 Amazon voucher, as I want to use it. The other is to see my £50 credit on my Co-op account so that I can use it on shopping. Neither of these things require an enormous amount of effort on the part of the Co op and I cannot see why they have not effected these things before now. Really poor communication and customer service.
By all means buy a Co op funeral plan if it meets your needs, as I did (no problem with the plan itself) but do not expect promises of additional perks for members to be honoured.
Co op PLEASE sort it ASAP.
UPDATE 28.9.26: Unsatisfactory response to my complaint - customer service person had clearly not read it properly, which rather confirms my issues with Customer "Service"......Have asked for the complaint to be escalated to higher management. Think I'll have to go on the RESOLVER site to get any sense out of this lot. Isn't ANYONE on their staff competent to read a clearly-written complaint, look at the evidence and take appropriate action?
UPDATE 2.10.26 Finaly resolved both issues after much to-ing and fro-ing with Co op. Concerns re Customer Service remain though. Should have been sorted without the hassle.