Coolcabanas Anmeldelser 1 231

I reached out to their customer service about the carry bag handle and strap ripping. Will quickly responded and after review sent me a replacement. The easy communication and follow through shows their commitment not only to the product but to customers.
I recommend this tent all time due to the simplicity to use and the quality.

Love my cabana!

Needed to get a replacement part. The customer service was amazing. Quick responses and extremely helpful.

Never go to the beach without my cabana.

Easy purchase, easy communication, quick response from customer service. Thanks so much!

Hi will thank you for your quick response excellent customer service David

Amazing after service!
Thank you for your prompt attention and service Will 👍👍👍👍

Great customer service. The cabana we bought is the best easy up and easy down with good coverage. We had a rip in the strap of the carrier and they replaced it with a new one.

Thankyou to this amazing company for their excellent product & service.
I had some issues with my order(not their problem but paypals) they worked with me & solved all the issues,promptly & in my favour. All communications were prompt & very helpful. I love our new large coolcabana & mat. Dont hesitate to buy online from this genuine business. Excellent product,fast shipping & the best service I have ever received. Well done!!

We have always been extremely happy with our Coolcabana , however the bag didn't wear as well. On contacting the company, we were told to order a new bag. And that we would be reimbursed. We received our new bag in no time and reimbursement soon after. Customer service was excellent. Thank you Coolcabanas!

Best customer care!

We purchased our Cool Cabana in Dec 2024, we used the product for one summer and were excited to again enjoy its use this December in 2025. Just after new year (the product is just over one year old) we were at a local beach in Victoria, the cabana was set up correctly, the peg in the correct position and sandbags full as instructed. A small wind gust came through, the cabana pole bent and the top half snapped. My husband had to catch the cabana from collapsing on our 4 year old underneath.
We were pretty shocked and I had read the sustainability goals of the company. I thought ok these freak events can happen surely after just one year, theyll replace the part?

Long story short, the top half of the pole cannot be replaced (so be warned about this before purchasing). In addition the head of customer service (Henry) has no genuine customer service skills, his emails were rude and accusing. He offered me $70 off a new RRP $270 cabana and I quote said technically we owe you $0 as the fault was actually caused by us and outside the one year warranty period. I would never purchase this product again, people should be careful as this company offers no genuine customer service when accidents happen, no replaceable parts and no genuine discount for us to repurchase. We have a beach tent from Bunnings it cost us $150 and has lasted 7 years, I also know Bunnings offer genuine customer service when something happens with their product.

I received an immediate reply to the email I sent updating my delivery address which was polite and personal , great service .

Apart from the quality, design, ease of use and weight of the product, the point that really sold it to me was the UPF 50+. Service was great. It is so good to see so many families using them at the beach - thank you for providing a great product.

Amazing product great customer service

Unfortunately, the spike that goes into the sand got bent due to a sudden gust of wind. The coolcabana guys promptly helped us out with a new centre pole. We had to order it online as a spare part, but they processed the refund immediately.

I have had my Coolcabana for years now & apart from absolute loving it...I am more happy with their customer service team. Have had a few things break due to high wind...and wear and tear. The item gets sent instantly arriving the next day which I couldn't believe (Im located in Brisbane so maybe that is the reason)...so super happy with my product and Will in Customer support team. Highly recommend and thanks for providing brilliant service!

Really impressed by the customer service - had an issue with the spikes which bent within a few uses and no issues with receiving a replacement super quick.

We purchased a cabana and love it. Unfortunately, the sand spike was slightly bent on the first use and without hesitation it was replaced free of charge. Excellent customer service.

Excellent customer service. We bent the sand peg in winds and it was replaced pronto !

Excellent experience dealing with an issue with my Cool Cabana. The problem was resolved promptly and at no cost to me.

I recently made a purchase and then requested to cancel the order 24hrs later. The company approved the cancellation no questions asked and issued a full refund. Thanks for making it so easy!