Coolcabanas Anmeldelser 1 231

Plesently surprised at the fast customer service response and their communication. Fast product shipment too!

Had a problem with the spike and was replaced with a full refund quickly thanks a lot plus it’s the best gazebo in the market

Will was very prompt and helpful with my query. Fantastic service, 5 stars

An amazing product and customer service. We purchased two of the Red Series cabanas and couldn’t be happier. We’ve added the grass kits and also mat to maximise usage at the beach and also for Christmas garden parties. Bravo!

The product is amazing and of high quality. Dealing with Will from customer service was exceptional and accommodate for my needs and answered my questions in a promptly manner. Highly recommend Coolcabanas.

The quality of the product, (no cheap copies comes close). The service from an Australian company. Their appreciation of your custom. Our beach experience is much better with quick assembly and packing, which is very important in the heat. Please support them they are great.

I made an error in my order and contacted company who responded immediately and permitted me to cancel my order and refunded my purchase cost. This is a rare gesture of the highest standard in customer service. Thank you!

Such great help from customer service. I had an issue with my shipping address and they fixed it immediately, saving me a major headache. Friendly and efficient. Can’t wait to use my cabana on the beach. Highly recommended!

Second to none customer service! Great product

We ordered a Cabana from Coolcabanas on November 18th. Just received this email today December 4th.

“Thanks for your email. We sincerely apologise for the delays thus far in your beach mat, red label, grass kit or spike arriving. At this moment we have been advised that the vast majority of orders will be delivered in the next 1-2 weeks and we are aware of the delay from our third party logistics partners for this sku. Please let us know if your item has not arrived by then as we will of course refund it or resend noting we have been told all orders should be with customers by then. Thanks for your understanding.“

I had a very disappointing experience with this company. I made a genuine mistake with my delivery address and reached out immediately—within minutes—to correct it. Instead of receiving assistance or even understanding, I was told that nothing could be changed and that the order would be sent to the wrong address.

What made the experience worse was the tone of the emails I received from customer service. I was accused of making “threats” and was even warned about “fraudulent chargebacks,” despite never filing. I was only asking what my options were. The communication felt unnecessarily hostile and dismissive.

I now have to wait for the item to arrive at the wrong address and then deal with the cost and inconvenience of recovering or returning it. The unwillingness to help, combined with the accusatory tone, was extremely disappointing.

I recommend that future customers double-check every detail before ordering, because the company is unwilling to assist even when contacted immediately, and their communication style does not reflect good customer service.

Ordered double by mistake and found it so easy to deal with to get the 2nd order cancelled/refunded. Talk about brilliant products and amazing customer service!

I was thrilled with the idea of a Coolcabana for a Christmas present. The online service was impeccable and so easy.
I then discovered that my partner had duplicated the order.
The return service was equally as impressive - Customer service of old. I contacted Coolcabanas and their response was immediate as was the return and refund of the duplicated cabana. I haven’t experienced such service in a long time. Thanks Will and the customer service team.

Best beach tent by far. Not only do we enjoy it so does everyone else. Getting ready to order the beach mat!!

How is Cool Cabana allowed to get away with no contact phone number at all in Australia!!

Horrible customer service. Cabana was way too heavy to carry. When I tried to return it, they told me shipping would cost $50 despite the fact that their website shows a $25 return fee. Do not buy from this vendor!!

I love these cabanas!! I have one and have given them as gifts. The customer service is also fantastic!!

I accidentally ordered the incorrect item and they refunded me straight away. 10/10 service

This is a revised review. Even after many exchanges of emails with Coolcabanas, I still wasn't convinced that my order was being processed. However, I did receive the cabana, but only just in time to take it on holiday & after some very last minute changes to luggage to accommodate the cabana. Overall, the transaction was unnecessarily stressful & time wasting.