CONVERSE EUROPE LIMITED Anmeldelser 11

I ordered four pairs of Converse shoes (Order #0035531114, 18 August 2025) directly from Converse UK because South Africa does not stock half sizes (UK 7.5). To get the right size, I had to pay extra for international forwarding and import taxes through Aramex Global Shopper. The shoes finally arrived on 12 September 2025.

Two pairs were clearly defective straight out of the box - with open seams, uneven/jagged stitching, rough unfinished edges and visible glue marks. These are not small cosmetic flaws but obvious quality failures that should never have passed inspection. I sent photographs to Converse UK to prove this.

The response? A “solution” of either:

A 15% goodwill refund, which doesn’t come close to covering the costs or the defective state of the goods, or

A full refund only if I returned the shoes from within the UK - ignoring the fact that I had to ship them to South Africa in the first place because Converse SA doesn’t sell half sizes.

So not only did I pay import duties and courier fees on defective shoes, but Converse has refused to cover the cost of sending them back from South Africa. Their policy basically leaves international customers who rely on half sizes with no protection if the product is faulty.

For a brand as big as Converse (part of Nike), this is extremely disappointing. I expected better quality control and a fair remedy. Instead, I’m left out of pocket with substandard shoes.

If I could give zero stars, I would.

So gave four stars not five! Because twice in a row, they have been very slow with refunding money to my account. The first time was Via Klarna, which meant I had to provide evidence to Klarna that items had been returned, which luckily I screenshot everything for such an occasion. The second time, they cancelled an order on my debit card within mins, apparently due to a technical error at their end, but still then having to wait days for a refund through no fault of my own, and even then I had to ring them for them to take action. But delivery a d the products and the website is brilliant, just need to be more in the ball with refunds and stop holding on to customers money for longer than necessary to most likely earn interest on it 🫤

One star given because we're not allowed to give no stars - which is what Converse deserve for delivering no product.

I ordered a pair of Converse for my wife for Christmas, paid for express delivery and got all the order confirmations expected.

Delivery was due by today, instead I received an email saying my order has been returned and that a credit will follow. (Credit has been applied).

I contacted Converse Customer Service number, the advisor had almost no information apart from to say it was returned at Customs according to the courier. I explained this was a specific order for Christmas and now I don't have a present to give. They were polite enough but were actually totally unhelpful as they could not give a clear reason for return (the relevant information clearly not passed to the customer support team).

His best response was if you really want the item (!!!) then you can order it again. Well, I'm inclined to believe the same thing will happen again (and almost out of time for the delivery in time for Christmas) - so I won't be spending my money with this company again.

I would recommend not using this site as it cannot be trusted.

I ordered a pari of shoes at Converse.
Not only they told me that they will not arrive on the day that they promised but I cant even cant cancel the order because even if they promise a date they are allow to do not respect it without a refund !!! And the customer care at the phone a woman totally horrible no serivce at all no manner. It was a present will not be shipped on time , when and if it will arrive will be totally useless.
Also they send you email that they are sorry they are in delay but when you wnat to cancel the order they tell you is not possible because the order has been alreayd dispatched but than you call PARCALFORCE and they never received the item to send !! So it is totally a FRAUD system in order to take ypur money and never refund. AVOID THEM AT ALL COSTS
DO NOT BUY FROM THEM EVER SAVE YOUR MONEY

This company is a joke!
Never received my order, placed twice but never received anything for no reason! People have the same problem and nobody's do nothing!!!
Stealing money from the costumers is illegal, they said you receive the refund but I don't think this will happen!

Returned a pair of shoes and after a month and multiply message they told me i would receive my refund within a week. A month later and still no refund!!!!! They ignore my messages!

Problème de livraison
l’adresse est correcte mais je reçois des messages du livreur
J’indique à converse le problème ils me disent de le gérer moi même
au regard du prix d’une paire de converse je trouve cela au moins inapproprié

For what it’s worth, as it seems Converse thinks they are above replying to reviews, I echo others negative comments.
Delayed delivery, poor customer service, never a call back from a manager when promised.
If I could give this company a negative score I would!

Update 23rd September. I have only just received my refund for the goods that I sent back in May!

THis will be the last time i ever buy from Converse ever again. I am in the UK this outlet is in Germany, normally Germany are great but i don't know what has happened. I love the Germans but this converse experience has been painful. Firstly i purchased about 4 pairs of shoes it was more to figure out the sizing. I was sent one email with one tracking number. After two weeks i thought it was strange no delivery. so i ring up, please note before i rang up i sent four emails asking for the tracking number as the one they sent me was not showing any progress. I was ignored! so i ring up spoke to a lady who told me that i had four tracking numbers and that they will keep me informed of when delivery will happen. So i wait, i get a feeling to call them as i find it odd waiting still. I ring again, i was then given all four tracking numbers. however i was told previously that when item is out to be delivered they will inform me, this was not the case! So i go onto royal mail, and attempted delivery however i was not given a calling card. First person i spoke with at converse was condescending, second one laughed when i asked for a manager, and she replied laughing we cannot get a manager. Finally i rang them again and had a nice professional lady and then i rang them again to give them feedback on how they should keep customers informed. Now i am waiting for delivery Thursday lets see if it works out. AFTER THIS NEVER AGAIN WILL I BUY FROM CONVERSE EVER AGAIN TOTALLY DIABOLIC SERVICE A HEADACHE. PLEASE LET CUSTOMERS KNOW ALL TRACKING NUMBERS, KEEP US INFORMED. THESE WERE IN EAST LONDON TO PICK UP I LIVE FAR FROM EAST I LIVE NORTH. BUT HOPEFULLY ILL GET THEM THURSDAY BUT CONVERSE SORT THIS OUT YOU WILL LOOSE CUSTOMERS LIKE THIS. MAYBE LET PEOPLE KNOW ON THE WEBSITE YOU ARE IN GERMANY.
ZALANDO, ASOS, ARE GREAT AT COMMUNICATION AT LETTING YOU KNOW VIA TEXT. ZALANDO ARE REALLY GOOD. MAYBE GO DO SOME WORK EXPERIENCE WITH THEM AND SEE HOW IT IS DONE PROPERLY.

I ordered a pair of children's custom made high tops as a birthday gift for an 8 year old, which cost 50 pounds.

When I received them they came in one bent and misshapen box, not a box with a trainer box inside, making it impossible to give them as a gift. I couldn't wrap them, nor did I want to buy another plain box to put them in as it was the fact they were new converse that was part of the gift.

I emailed Converse the same day, asking for a replacement box or a partial refund to cover the cost of buying an unmarked box. The website said they would respond in 2 days, but it's been 2 weeks and I haven't even been acknowledged.

There was nothing on the website to tell me how they would be packaged, or that there was a risk the only box could be compromised.

The shoes cost a premium, and the service wrap / extra touches you would expect are non existent.

I wouldn't recommend and I wouldn't buy custom shoes again.

Ordered some custom shoes on converse.co.uk. Was told 5-6 weeks for delivery. Waited 5 weeks, then was told an additional 2 weeks. They still didn't arrive. Customer service emails had terrible grammar and were hard to understand, due to English not being their first language (CS based somewhere in Europe).
Have now cancelled my order and have no evening shoes for dancing at my wedding. Thanks Converse.