Confused.com Anmeldelser 10 561

Svar fra Confused.com

For 5 dager siden

Hello Carole,

Thanks for letting us know you're having difficulty accessing or using your rewards without a smartphone.

We’re sorry for any frustration this is causing.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.

We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.

You could also temporarily use a trusted family member's smartphone or tablet. Simply download the app, log into your account to access your reward. Make sure you log out once you're done though.

Your feedback about accessibility is important to us, and we will certainly share it with our development team as we look for ways to improve.

Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

Thanks for the great feedback Georgie,

We're happy to hear that our instant quotes and cost order made the process easy for you.

We hope you return to Confused.com soon!
Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

We're happy to hear that you've had a positive experience with us! We appreciate you letting us know we could offer you a better insurance quote than your renewal.

We hope to see you soon!
Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

Hello Alfie,

Thanks for leaving your review.

We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.

We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.

To help figure out why your price has changed, please first check for these common changes:

Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)

If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:

Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote

We hope this is resolved for you soon!
Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

We appreciate you taking the time to share your positive experience with our professional service. We're so glad you were happy!

We hope you return to Confused.com soon!
Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

We're happy our service offered a good price and was easy to use. Thank you for your positive feedback.

We hope you return to Confused.com soon!

Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

We appreciate your feedback, Jean and are glad the questions were easy to answer. Thank you for taking the time to share your positive experience.

We hope to see you again soon!

Jess, Confused.com Representative.

Svar fra Confused.com

For 5 dager siden

We're happy to hear that our webpage was easy to use, and you bought car insurance using our site.

We hope you return to Confused.com for any other insurance needs!

Jess, Confused.com Representative

Svar fra Confused.com

For 5 dager siden

Hello Christine,

We're happy to hear that you found our service easy to use and appreciated our no-pressure approach. We're glad we could provide the information you needed to make the best decision. Thank you for your positive feedback!

Jess, Confused.com Representative.