Redeemed a £20 Argos voucher, keeps asking me to verify to see the gift card details through one-time code, tried over 20 codes, each time the code seems to be successful, nothing happened when tappin... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Quick easy and to use. I got a great price from a reputable and well known car insurance company that my current (now previous) car insurance company, that I’ve been with for 5 years, could not come c... Vis mer
Easy to navigate online.completely stress free experience and cheaper car insurance quotes than other sites so very happy to use confused.com.
Great price for my car insurance in February but, unfortunately they haven't come up with the free perks yet,or £20 voucher and free coffee yet, but this looks like a common problem reading reviews fr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Kontaktopplysninger
Storbritannia
- help@help.confused.com
- confused.com
4,2
Bra
11k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Buy your own morning coffee
If you use Confused because of their "rewards" scheme, don't expext much in the way of customer service.
They now have your money and parting with the promised rewards will take forever. Indeed, a 3rd parting of the seas seems more likely.
In the age of advanced tech, these should, and could, be automated transactions meaning that as soon as payment is verified, you qualify for rewards.
So, Confused, I'm very confused over what's taking you so long, why I trusted that rewards would be forthcoming quickly and why you don't have a better process for your customers?
Update following Confused's response...I had already emailed the CEO and had a useless and unhelpful reply fobbing me off even further. Confused stated that it can take upto 14 working days to "verify" and since it is an automates process, they cannot intervene to speed it up. So they don't want to investigate at all, and this response seeks only to make them look like they give a flying fart, when in actuality, they've been taken over by their own computers who are mow running the company and don't give an electronic toss whether actual humans get free coffees.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello,
I'm sorry to hear you have not yet received your Confused.com rewards.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email help@help.confused.com so we can look into this for you.
Jess, Confused.com Representative
I haven't been insured with you as of…
I haven't been insured with you as of recently, but was highly recommended by friends. Was easy to insure with your company.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We're happy to hear that insuring with us was easy, and we appreciate the recommendation from your friends. Thank you for sharing your positive experience!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Used confused.com before for car…
Used confused.com before for car insurance and used again. Always gets me the best price and great rewards offers. Highly recommended
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We're happy to hear that you consistently get the best prices and great rewards offers through us, Natalie. Thank you for recommending our services!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Happy Customer
Very straight forward to navigate the site good rewards although could develop to give ore incentives to use them
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Sandra,
We're happy to hear that you find the site easy to navigate and appreciate the rewards.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Good range of companies to choose from…
Good range of companies to choose from to enable you to get exactly what you want at the right price
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Christine,
We're happy to hear that you found a good selection of companies, allowing you to get what you wanted at the right price.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Easy and plenty of choice
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We're happy you found it easy to use with plenty of choices, Jane. We appreciate your feedback.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
You provide state-of-the-art and…
You provide state-of-the-art and efficient services that address customer needs, supported by timely information and carefully selected quotes aligned with customers’ financial capabilities.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Fred,
We're happy to hear that our services met your needs with timely information and suitable options. We appreciate your positive feedback and are grateful for your acknowledgment. Thank you!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Mistakes can happen
Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was happening. I completed the purchase of my insurance and then waited to be told I would be receiving my monthly award of free drinks. Nothing. I was left wondering if I'd somehow made a mistake during the process , quite likely as I'm not as young as I once was and tend to get things wrong! It's because of this I have given four stars and not five - and will double check everything next year.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Dan, Confused.com Representative
Very easy to navigate a pleasant…
Very easy to navigate a pleasant experience
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We're happy to hear you found it easy to navigate and had a pleasant experience, Peter. Thank you for your positive feedback; it means a lot to us.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
I will never ever use Confused.com
I will never ever use Confused.com. The reason is their adverts are extremely over exposed expecially on youtube. Whatever the deal I will never have anything to do with them. Their ad (which is always the same one) on TV and on youtube have put me off them for life.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We appreciate you taking the time to share your thoughts. We're sorry our advertising has negatively impacted your perception of our services.
Jess, Confused.com Representative
insured my car and cant find…
insured my car and cant find confirmation anywhere
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Lesley,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your policy documents or confirmation after purchasing. Because Confused.com is a comparison site and not your insurer, we’re unable to send your policy documents.
Most insurers will send your policy documents digitally, so it's best to check in your email inbox. If the documents have been posted, they're normally sent the next working day and can take up to 7 days to arrive. If you haven't received your documents within 7 days, contact your insurer and they should be able to resend them.
Still can't find your policy documents? Reach out to your insurer directly and they'll be able to help.
Jess, Confused.com Representative
Easy to use website
Easy to use website, with many Insurance companies & good quotes.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We appreciate you taking the time to leave us a review, Anthony. We're happy to hear that you found our website easy to use and received great quotes.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Used confused only because they had the…
Used confused only because they had the best Avios points amount. bough the insurance in august 2025 and now been told by Avios that confused have cancelled the Avios and have not given a reason why. cant get through to Avios to even challenge it so people beware of this as appears to be a scam on confused behalf. Will not ever buy through these lot ever again neither will any of my family. Until resolved may even cancell the insurance out of principle for mis selling.
31. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Jason,
Thanks for leaving a review.
I'm sorry to hear your Avios points have been cancelled.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Jess, Confused.com Representative
I love Confused
I love Confused. It's so easy to use, saves me money and has brilliant rewards.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
We're delighted to hear that you find our service easy to use and that it saves you money while providing brilliant rewards. Thank you for your positive feedback!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Svar fra Confused.com
We appreciate your feedback and are glad our site is competitive and easy to use for our customers. Thank you!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Good website...but the bonus situation is totally unclear
I like the website..really clear and easy to use.
Good price for car insurance too - beat my renewal.
Less clear though is the situation with the £20 bonus for purchasing insurance.
The same applied when I bought home contents insurance a few weeks ago.plenty of mention of the £20 offer..then, after buying the product...absolutely nothing .
Which is disappointing as well as misleading.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Andrew,
Thanks for leaving your review.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
I hope this helps,
Jess, Confused.com Representative
Never get cashback from them so won't…
Never get cashback from them so won't use in future.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Anita,
We appreciate your feedback and are sorry you haven't received cashback.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email help@help.confused.com so we can look into this for you
Jess, Confused.com Representative
Easy to use even for seniors like myself
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Valerie,
We're happy to hear that our website is easy to use. Thank you for your positive feedback; we appreciate it very much.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
When i redirect to the insurance…
When i redirect to the insurance company website from confused .com to buy the insurance of my car my details are automatic change little bit but they are fine on confused .com website but where we but a insurance wevsite they fetch a wrong data from confused com after when i correct it they quote mirn double price
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hello Mansoor,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Certainly left me confused
They are well-named, as confused is how they left me!
They manage to have such a lot of questions to answer and yet don't provide appropriate options for several questions ... so eventually I gave in and had to get my son to help.
The short-listed 'choices' in the resulting email were useless, since they only told me about price - not what cover was being provide at that price.
I would have expected a comparison site to present the options in a table (mor like how 'Which?' do it).
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Confused.com
Hi Hugo,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.