Comparetheparking Anmeldelser 

Avoid this company. Absolutely terrible service from start to finish. Staff were rude at drop-off and unexpectedly demanded £8 cash to leave the car park. After landing at 11:20pm and following instructions, we were left waiting 1 hour 40 minutes for our car with repeated unanswered calls, voicemail, and constant false promises of “20 minutes”, “15 minutes” and “2 minutes”.

When the car finally arrived, the key had been left visibly on the wheel for anyone to take, which is completely unacceptable. The car had also been parked so badly we had to climb through the passenger side to get in. To make matters worse, we were then charged another £8 just to exit the car park with no proper explanation.

Poor communication, poor organisation, terrible customer service and serious concerns around vehicle security. I would strongly advise others not to book with this company.

I dropped my car off at Gatwick North and followed the instructions to call them 30mins from the drop off point they were late picking up my car, the man collecting my car was rude and to top things off also I got a parking ticket for this company using my car for themselves at Gatwick South picking up a ticket in the process when I was over the Atlantic on my flight, tried to complain man on the phone just as rude.Dont use this company

Every parking listed there is just awful.. on the last one I have tried I could see that my car was unlocked all the time, in a very sketchy place. Once I landed, car was 9minutes away( could check the car app), but the driver took +1h to return it and his excuse was “accident on the highway” what a joke.. an absolute disgrace of service done by absolute scammers..

Save yourself all the trouble and just park on the airport parking.

PLEASE READ:
Recently got back from our holiday, my husband had booked a compare the parking,
I can honestly say DO NOT USE THIS COMPANY.
Money was stolen from our car, couldn’t get through on the phone and when we did we was told they would be 10mins this went on for approx 2 1/2hrs

When speaking to NCP at the carpark they had warned us they are not a legitimate company.so no idea why they are allowed to use Gatwick parking.

Please take this as advise they are a shambles

This company is part of a wider scam. They have fraud companies listed on their site. Do not trust the reviews on this 'comparrison' website, they are bogus. We booked a drop off for Heathrow airport through them and did not have our car returned to us. According to companies house t
compare the parking ceased trading in 2024. Avoid! Avoid! Avoid!

You need to take more responsibility when representing the firms you are acting for as part of your search/selection criteria. Recently having used iPark, not only was the service late, rude and lacking in proper checks at handover but upon return my not inexpensive sunglasses had been removed from the glovebox. Avoid this site/parking provider.

Avoid at all costs. Agree this is bordering on criminal behaviour. Waited over 2.5 hours at night with two young children. Car was shown on tracker to be at airport. Every time we called agent to find out why it wasn’t being delivered to us we got another lie. Refund promised never materialised.

DISGRACEFUL / OUTRAGEOUS / DIABOLICAL /…
DISGRACEFUL / OUTRAGEOUS / DIABOLICAL / DISGUSTING / UNPROFESSIONAL

DO NOT USE I-PARK LTD UNDER ANY CIRCUMSTANCES WHATSOEVER !!!!!! VILE NASTY PEOPLE AND SERVICE !!!

I came from the terminal, to go to level 5 in car park 6 and heard a car roaring up the road, going through the gears. It entered the car park at excessive speed with tyres screeching, and proceeded up the ramps....where upon I realised it was my car !!! When I got to the top and saw my car waiting, I challenged the driver, who said he was doing 10mph (I own a performance car and heard it change gear twice) gave me a shitty attitude and tried to walk off.
When I opened the car, the glove box was open, they had stolen my cars instruction manual / guide from the manufacturer, there was an empty crisp packet on the back seat, crisps all over the font seats and the car was filthy.
I wish I had checked the mileage before leaving it as I'm sure the car was down on petrol.
The front tyre had a scrape on it (brand new car in January) where it looks like it clipped a curb.
I called him back to look at it, where upon he sneered and said "not my problem mate...I don't like those crisps".
When he saw my anger at his response, he turned round, walked as fast as possible and was ducking in and out of cars, towards another driver waiting, jumped in and drove off.
I have photographic evidence of all this and have contacted my solicitor.

DO NOT / DO NOT / DO NOT GO ANYWHERE NEAR THESE VILE COWBOYS !!!

Handed my booking off to some unknown company and have now been waiting an hour for my car to be delivered. They are no longer taking my calls. Avoid at all cost!!!!

I had to wait 25 mins during my travel out of Gatwick and waited an astonishing 1 hr 50 mins for the car upon return. No apologies no compensation and they dont care. They kept lying on the phone that car is on the way but i could see on my car app that it hadnt moved.

STAY AWAY FROM THIS COMPANY. I HAD A BOOKING AT GATWICK OVER THE WEEKEND. LETS START WITH THEY TOOK OVER 1 HOUR TO DROP CAR BACK TO ME EVEN THOUGH I CALLED THEM JUST A PLANE HIT THE TARMAC. I SPOKE TO A WOMAN WHO WAITED 3 HOURS FOR HER CAR AND TO A FAMILY WITH A YOUNG BABY WHO HAD BEEN WAITING OVER 2HRS. IT JUST GOT WORSE FROM HERE. ONCE GETTING MY CAR BACK THE IN CAR CHARGER AND LEAD HAD BEEN STOLEN, A 1/4 OF A TANK OF FUEL BEEN USED LEAVING THE LIGHT ON AND THE LINE BELOW 0. ALSO PEOPLE HAD BEEN EATING MACCYS IN THE CAR AS THEY HAD MOVED MY TRAVEL CUP FROM THE HOLDER AND ALSO WERE STUPID ENOUGH TO LEAVE THE STRAW PAPERS IN THE CAR. THEY ALSO MUST OF HAD NUMEROUS PEOPLE IN THE CAR AS THEY REMOVED A LARGE WATER BOTTLE FROM BEHIND THE PASSENGER SEAT. I TRIED CALLING THE OFF NUMBER TO WHICH I WAS IGNORED ON THE CALL THE 1ST TIME AND WHEN I ASKED CAN YOU ANSWER WHEN I TALK TO YOU THEY JUST PUT THE PHONE DOWN. I THEN CALLED BACK AND SPOKE TO ANOTHER PERSON WHO BARELY SPEAKS OR UNDERSTANDS ENGLISH EXPLAINED THE BOVE THEY JUST REPLIED USE EMAIL TO COMPLAIN AND PUT THE PHONE DOWN AGAIN.
SO I REPEAT DO NOT EVER USE THIS COMPANY AND TELL EVERYONE YOU KNOW NOT TO USE THEM

Do not book from these, I hope you looked at the reviews before because if not you'll get what's expected....... slow service, on my part we gave them a call 10mins out which they did say 30mins so we didn't mind waiting 20mins although that's what we thought, we had to wait 2+hours for our drop off leading to a hefty short stay parking ticket we tried communicating with the manager who does the calls but he came across very rude and didn't care much on what we had to say we asked where the driver was the most we got out of the manager was he's on his way and we got that multiple times so that didn't help much, than the manager said "what! Do you want me to cancel the booking or what!" Like a threat than proceed to hang up it felt like he had the upper hand since we paid £60 already and than if we was the cancel it would than be another £20 on top of that and not that I'm posh or anything but the guy on the phone sounded rough proper Londoner..... after we picked our car up the pick up was quick since we put a tracker on the car highly advise doing so, instead of relying on someone's info but our car sounded a bit funny after like they had messed around with the car or they didn't no how to drive an automatic and if that was the case than they generally can't drive at all best advice is don't book these at all I hope this business goes under as it should.

This is th worst service and provider where they scam people and provide scammer 3rd party listed service on there website. Pleae do not book any services from them comparetheparking.co.uk

Criminal business practices. They lure you in and then force an extra £20 out of you at the door after paying for parking .It’s a total joke. Huge shoutout to the receptionist, though—she was the only person there with a brain and actually tried to be helpful. It’s a pity she’s the only competent part of this otherwise terrible company. Stay far away!

Booked parking, and no major issues at drop-off (other than a hidden charge for meet and greet in short stay)
This is where It gets interesting... On return I called as per instructions when Id landed. I was told my car would be returned in 45 min so I hoisted my family outside in the freezing cold; called after an hour for an update was told my car was blocked in at the parking site but they were leaving and would be 20 mins. I called again and hour later, I was told my car was just leaving site and would be 20min. I then called 30min later and was swore at for suggesting I would get a Uber to the parking site at their cost.
My car was finally returned 3.5 hours after landing.
A very tired and cold family stood outside the airport for hours after a long flight, then on to a 4 hour drive home.
I asked for complaints process; I was told it would be emailed. Didn't arrived, called again, told same thing, same outcome!

I then raised an official complaint through comparetheparking - they forwarded my email to the provider, again no surprises, no response.
At this point I'm ready to initiate a money claim so I asked comparetheparking to provide the company details for my claim. They respond with an email address - I tell them they clearly do not respond to emails can you please provide registered company details as per consumer rights. Emails now blanked from them too.

Stay well clear - I will be raising a civil claim against comparetheparking (hopefully they ignore that too and I get the money granted by default) I suspect they will wake up for that one though.

Terrible company, completely unprofessional. Leave your expensive cars with these lot and don't be surprised if there are issues!

You have been warned.

Avoid CompareTheParking / iPark – unsafe and dishonest.
Booked “Gatwick Premium Parking” but it was actually iPark. They lost the keys, left two young women stranded at 1am, told them to get a £260 taxi, and caused extra costs (hotel, train, parking). Staff so rude. Such a stressful experience all round.

Zero stars, didn't pickup the phone on the way out, almost lost the flight. On the way in, similar, waiting time 1 h and they keep saying we're on our way

Absolute utter rubbish. 20£ hidden fee for the shuttle to the airport with a 40 minutes wait for that shuttle because it was full and you have to wait for it to return. Never again!

DO NOT USE THIS COMPANY, I WAS LUCKY I DID GET MY CAR RETURNED ALBEIT TO THE WRONG TERMINAL AND KEYS LEFT ON THE WHEEL. ON RETURN THEY WILL NOT ANSWER THE PHONE. EVENTUALLY GOT THROU, AFTER ONE HOUR OF RINGING. MAKE SURE YOU BOOK WITH A COMPANY WHO HAVE A MANNED DESK ON LEVEL 4 IN TERMINAL 2 & 3.