Colour Clad Profiles Ltd Anmeldelser 

Terrible communication and delivery delays.
Twice i was given a delivery date, confirmed by email. Both times I took holiday from work to take delivery, called to check and was told that, no, the roofing sheets were not on the way and they had no idea when they would be! Even if they are experiencing transport problems, there is no excuse for giving false delivery promises and zero communication. I have requested a full refund but suspect this will also be problematic.

Be prepared to wait 3 months for your roof, as we have done.
Shockingly bad service and full payment taken in advance.
We now have to make repairs to the stables we are covering due to the length of time they have now been exposed.

Failed to deliver dispute huge delays been 8 weeks waiting on a refund, no one answers the phone and no one reply’s to emails, had nothing but a awful experience with this company since sending them money.

I give 1 star because I can’t give a negative .. I orders a month ago and still waiting , no communication , don’t answer the phone or return emails , after I gave a bad review on socials I received a delivery date , which failed , I took the day off work and it never arrived , no message to say why or rearrange .. please buy from another company .. awful company and badly run

Failed on delivery which was 22nd of September, no contact just didn’t turn up after I spoke to transport who said delivery was on that day. I could not get through on phone at all so had to rely on unanswered emails, eventually got a response saying it would be the following Tuesday. I had taken the week off work previously to accept delivery and crack on with the job, I work Monday to Thursday which I emailed saying I cannot accept delivery on Tuesday, I sent 4 e-mails stating this with no response, it’s Tuesday and no delivery which was good but no contact, e-mailed again today with a response of it’s coming next Tuesday. They obviously don’t read their e-mails! Emailed again asking for a call and a date still no response I’m now going to ask for a refund as this has been appalling service. I would not recommend, I chose them as they state they are a family run UK business in Somerset. So dissapointed. Don’t trust delivery dates. No communication and the phone just rings out.

I honestly cannot remember having a worse experience with a company.

I placed a bespoke order with Colour Clad on 20th July 2026, with their website stating a 10–14 day lead time. Nearly two months later, I was still waiting for my order.

Getting any information was an ordeal. I made numerous phone calls, regularly waiting around 30 minutes just to get through. After repeatedly chasing, I was eventually told production would take place at the end of August. When that didn’t happen, I cancelled the order and sourced an off-the-shelf roof from another company — which was delivered within 3 days.

Then Colour Clad told me that, despite my cancellation, they had gone ahead and manufactured my bespoke order and that I had to accept it.

Because of this, I was left with a £200 restocking charge from the other company. I asked Colour Clad to cover this cost, given the circumstances. They refused to cover the full amount and offered just £120.

The saga continued. I was given a delivery date of 14th September, only to be told on that very day that it couldn’t be delivered because of the weight.

It finally arrived on 15th September — almost two months after placing an order advertised with a 10–14 day lead time.

The delays are bad enough, but what really made this experience unacceptable was the lack of communication, having to constantly chase for updates, the ridiculous amount of time spent trying to get through on the phone, and the complete inconvenience caused by their delays.

I always try to support small UK businesses, so I genuinely wanted this to be a positive experience. Unfortunately, it was anything but.

Would I use Colour Clad again? Absolutely not.
Would I recommend them? Definitely not.

The whole experience was incredibly frustrating from start to finish. Think very carefully before ordering if you need your product within the timeframe advertised.

As a buyer of a considerable amount of cladding material I had hoped to start a long term relationship with what appeared to be a professional family business. Sadly this was not the case as multiple delivery dates were missed costing our business considerable knock on costs and none of the missed delivery dates were communicated to us, finally we are yet to receive a refund for the goods that have not been delivered.

Bear was very helpful. Great service. Would use again.

Bear was Easy to talk to and very helpful

DO NOT USE ,total shambles of a company,no communation by phone or email, promised 14 day delivery on the 4th August, delivered yesterday 24th September and all the roofing sheets damaged,phoned and emailed this morning 25th September and no answer,should be reported to trading standards

Ordered and paid up front 11Aug 2026
Informed 7 to 10 days was achievable from Josh.
Still awaiting delivery 24 Sept 2026
Failed promised delivery every time I called.
Even told me it was on route, problem with drivers, its in Birmingham and finally told its been loaded again and will be with you 24 Sept.
Guess what they failed again and give me another date next week.
What a waste of time I am retired and 70 years old and hired somone to help offload on 2 occasions
They need to address there website
No communication false promises and dishonest, I have now requested a full refund, they should be embarrassed

You need to avoid this company at all cost.
As it will be your pocket that hurts the most.
3-4 months now and they get all reviews you try to put on them removed.
Truth must hurt.
No communication
No product
False delivery statement even today they have failed to turn up. Pathetic , cowboys , dishonest business that just wants your money then they drop you like a stone.
Stop deleting reviews and stop taking money from people when you cannot fulfill orders, timescales or any word that comes out of your month.
This company should be struck off
This is my full time experience and I bet it gets removed.
That’s fraud and corruption

Good service and quality materials. Bear is always a great happy and helpful delivery guy. Thank you, Will be using again.

Bear delivered them with no issues what so ever, was polite and cheerful even with his 3 hr drive back home.

Pleasure to do business with.

Updated to reply to company response. Dad should be easy enough to find on the system as we share a very unusual surname. I would engage further with you via email but as this is what he has been doing FOR MONTHS I can't see what will change. Will remove review and halt trading standards procedures if you contact him directly to fix this mess.
AVOID Dreadful company. My dad had so many issues with missed deliveries, wrong stuff being delivered. In the end (6 months after order went in) he had to hire a man with a van at own expense to fetch the stuff just to get on with the project. Unpacked it and all the wrong stuff. Hundreds of pounds out of pocket and still without what he'd ordered. I am so angry. Should not be allowed to trade.

We chose this company promising a 2 week delivery on their website. After over 6 weeks we received an email saying very level of orders sorry about delays but no update on delivery. We were ready to cancel and go somewhere else as our shed has been without a roof for sometime when we received an email with a delivery date. We took time off work to be there on the day. No delivery no news and when calling to get news you get put through to an AI agent with no access to any information who cannot put you on hold not put you through. All the time listening to some muzac with a recording of their excellent customer service....

Customer service is non existent. Ordered start of August and told 2-3 weeks for delivery as everything was in stock. 7 weeks later and still no materials on site. The range of excuses just keep growing, drivers not turning up, people on holiday, very busy... the last two weeks I have been promised delivery almost every day , never to arrive. So that was a wasted week. Latest excuse after being given an actual time for delivery was a phone call from the driver to say materials were not on his wagon. This week its impossible to actually get to speak to a person, just an automated bot telling you their team are all busy. If you want materials then dont waste your time here. I would have left zero stars but thats not possible!

One of the worst company’s I have ever had to deal with I could go on all day about how bad it’s been but my simple advice is avoid this company at all costs or you will regret your choices and have a nightmare. Phone gets answered by Ai so you can’t even speak to anyone.

Bear was a great delivery driver. Communication on delivery day was top notch and he helped hand ball x50 panels. 5 stars

Order no.9805
Value £692
Date ordered 9th Aug.
Delivery timescale on website 10-14 days.
Started chasing my order 21st Aug and was told it was in production.
Continued to chase on 24/25/28th Aug, and was starting to get the runaround such as " materials expected next week "etc.
To curtail the goose chase I sent an email of formal notice on 2/9 notifying them they were now outside of contract and I would require the materials or a refund by 18/9, or I would pursue reimbursement via section 75.
Within 2 hours of sending the email I was informed I would receive my delivery on the 8/9. However, nothing appeared on the 8th, no communication regarding the delay, but was delivered on the 9th.
The product is very good, and I understand the company is suffering production issues after a site move and resultant labour shortage, but this should be made clear on the website coupled with realistic delivery windows.
In addition, offering employees a financial incentive when a 5* review is given and specific name mentioned only serves to distort the review process and misleads potential customers.
I see ColourClad have attempted to "clarify" the above issue, I have no intention of debating the obvious. I'll leave it to potential customers to read the reviews, particularly the 5* , and make their own conclusions.