After twelve years daily use, my Cole and Mason 505 acrylic pepper mill needed attention. The mechanism had finally begun to slip. I wrote to the company with a couple of photos, enquiring after a sol... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It would have been a 5 but my original order arrived with a couple of little issues… however these were resolved very quickly. Very Nice products, if on the pricier side
I had a fantastic experience with Cole & Mason’s customer service. I bought a pourer a while ago, that now had a damaged spout; the product had been discontinued but the team were great. They were qui... Vis mer
Selskapet har svart
I enquired about purchasing a replacement part for a salt mill which I had accidentally broken. Unfortunately the part was no longer available as the salt and pepper mill set had been purchased a long... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Kontaktopplysninger
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Storbritannia
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,4
Enestående
854 anmeldelser
Har svart på 39 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good product if a little expensive
Good product if a little expensive. Delivery took longer than expected.
26. september 2025
No customer service .. or not one that does its job well.
Confused the billing address with the delivery address.. which is an error in itself, but then compounded this by not responding from their customer service email address when this issue was raised to them. Nearly 2 weeks on and still nothing heard from them… appalling.
4. september 2025
Anmeldelse skrevet uten oppfordring
Cole & Mason - quality products
Easy to use website to search for invert mills. The order arrived promptly with no fuss. Cole & Mason is a name to be trusted. Very pleased with my purchase.
3. september 2025
Very happy with the pepper mill
2. september 2025
I had an issue with a Zyliss product
I had an issue with a Zyliss product. I dealt with Phoebe who very professionally responded to me and resolved the problem. Outstanding service.
11. september 2025
Anmeldelse skrevet uten oppfordring
Great service.
I contacted Cole & Mason about an issue with a pepper mill covered by warranty. My case was dealt with by Phoebe who very professionally responded to me and resolved the problem. Great service.
9. september 2025
Anmeldelse skrevet uten oppfordring
Had a set before and it lasted for years
22. august 2025
Was looking for a large serving board…
Was looking for a large serving board made of wood that looks great. This is that in spades! The large board is BIG! At first i thought too big but it isn't. Fits a whole cut up cob with the butter dish in the corner easily and doesn't look like I've chosen too big a board. Only one rule: NO CUTTING ON BOARD! I don't want any marks on this beauty. So nice it hangs on the wall as part of the kitchen decorations - COLE & MASON showing of course!
26. august 2025
Excellent customer service
Excellent customer service. I wish all companies had service as good as DK household Brands. Quick response to my email with detailed information required for a warranty claim. Sorted next day and replacement parts dispatched the next day.
4. september 2025
Anmeldelse skrevet uten oppfordring
Great customer service
My salt mill broke but quick email and replacement sent as under guarantee.
Great customer service and product.
18. august 2025
Great value products!
Great value products and love that you can mix and match colours. Shipping was really quick and the products are great quality and I like that the mechanism on the salt and pepper is metal and ceramic, rather than plastic.
21. august 2025
Wooden Salt & Pepper Mill Set
I ordered items from Cole & Mason as a Wedding gift because in my opinion the quality of the products is to a very high standard.
12. august 2025
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