Didn't realise my one off payment was actually tied to a subscription. My bank called about suspected fraud and cancelled it.. I had tried to log on via email with no success, assumed it was fraud..
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Signed up on cognius during one of those late-night scrolling spirals and forgot about it like two seconds later, classic me. Trial ends up billing me, and I'm bracing for the back-and-forth, but supp... Vis mer
I am usually the type who actually reads the fine print and I still somehow missed the auto renewal thing. Figured I had get some whole lecture about it from support but Cognius just put the $39.99 ba... Vis mer
This company is an absolute scam. You are signed up for a subscription without your consent. When you try and click on the link to access your account to cancel the subscription, you find an error pag... Vis mer
Selskapet har svart
2,7
Under middels
36 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 72 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This company is an absolute scam
This company is an absolute scam. You are signed up for a subscription without your consent. When you try and click on the link to access your account to cancel the subscription, you find an error page. They hacked into my Google Pay account so even when I cancelled my card and was issued a new one, they still got the information from the new card and tried to take a further payment. AVOID LIKE THE PLAGUE!
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at cognius@support.app and we will be happy to assist you.
Please note that Cognius does not have access to customers' Google Pay accounts or banking credentials. If you suspect unauthorized activity on your payment method, we recommend continuing to work with your bank or payment provider while we investigate your case.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
Scam_No info on internet for this company
***UPDATE #2--After reading the reviews, again AFTER I got scammed, I notice some of the reviews received this (canned) message-HOWEVER, please do not believe what they stated in their response as they do NOT tell you when you are registering that you are signing up for a 3 day trial (what company does a 3 day trial anyway?) and you will be charged $39.99 a month! Anyway, I caution you, please don't register for any test and don't give them your bank/card information! Here is the response from the company:
'We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.'
**The response from the company are LIES! They do NOT provide you with any information!!!! This company is a SCAM!!!!
***UPDATE: Same day: I had to contact my bank to have all charges from this company stopped. I also had to obtain a new card because this company has my credit card information. NO where on the sign up does it state you are on a 3 day trial period and will be charged $39.99/month. I only found that out thru their confirmation email. When you visit the site, there are no phone numbers to talk to anyone and the chat is AI and you can't speak with a human. When I contacted my bank, they did give me this phone number: 202-990-9615 but it too is automated and you can't speak to anyone. To cancel, their system will text you a link to follow. I did NOT use the link. I didn't want to give them anymore information than they already had. Also, when I called the number, it was listed as "Tryinnerly!" Also, when I sent an email to their "support" all I received was a "canned" letter stating my subscription was cancelled. However, I personally don't believe it. This is the reason I requested a new credit card! Please, please don't fall for this scam!!!
I would imagine this company has low life people sitting around their computers just adding up the .99 cents they are receiving for their stupid test, laughing at all of us who fell for their deceitful tactics! PLEASE, don't do it!
Okay, I got screwed! I paid them .99 cents and it was deducted out of my account, but when I tried to locate them on the internet, I can't find any information for them! I came here and now I realize I was totally scammed! I am so sorry now that I didn't trust my instincts!
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share your experience.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
If you need to access your report, after logging in, please navigate to:
Tests → View Report
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at cognius@support.app and we will be happy to assist you.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
Big Red Flags
I was unable to access their website to unsubscribe before my 3 day "trial" was over and could not find the website anywhere- tried various search engines. This is a scam!!! Red flags everywhere!!!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at cognius@support.app and we will be happy to assist you.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
I think it was like 3 dollars but then…
I think it was like 3 dollars but then a 40 dollars payment was put in My card SO yeah it's a scam
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
They tell you to pay .99 to see your…
They tell you to pay .99 to see your results. Then they charge you $39.99. deceiving. Don't fall for this.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at cognius@support.app so we can review your case and assist you.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
Was charged 39.99 after not being…
Was charged 39.99 after not being informed or subscribing to a monthly subscription. Told 5 to 10 business days for a refund which is bs. Very unhappy. There should be a zero star rating option for this company!
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at cognius@support.app so we can review your case and assist you, including checking the status of your refund.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
After trying it out for 1 euro it…
After trying it out for 1 euro it automatically tried to subscribe for 40 euros per month. Watch out
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at cognius@support.app so we can review your case and assist you.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
It was fine until I thought to check on…
It was fine until I thought to check on Trust Pilot. Just before I put my card details to pay the 99c for the test result ! Phew! They would have started charging me monthly!!! Read ALL the small print at the bottom of the payment box.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
If you have any questions about our subscription or pricing, please feel free to contact our support team at cognius@support.app We will be happy to assist you.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
Fraudulently trying to charge me for a…
Fraudulently trying to charge me for a subscription and app not available to cancel. I'm trying to log in and it's not accepting the password and not sending reset email.
I tried to cancel the subscription that I did not knowingly sign up to. I tried contacting them through the email, lets see the response.
The test link did not work either.
I wish to cancel whatever subscription they say i accepted, and can't!
There was nothing mentioning any subscription when I paid the 99cents of initial payment.
Update: I emailed them to ask for the cancellation, due to my bank not being able to do anything. They were courteous on the email, cancelled the movement and refunded me.
Glad I waited before cancelling the card.
Their email:
"Dear Customer,
We have initiated refunds for the charges associated with the account linked to the email .....@gmail.com.
Refunded amounts:
- X USD
These funds should be credited to your account within 5–10 business days.
If the original charge was made in a different currency, the amount will be automatically converted by your bank.
Your subscription has also been cancelled, and no further charges will occur.
If you have any other questions, we’re happy to help." It got refunded thankfully.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
If you are unable to access your account or your report, please log in and navigate to:
Tests → View Report
If you are experiencing login issues or are not receiving the password reset email, please contact our support team at cognius@support.app so we can investigate and help restore access to your account.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
This Cognius company is evidently a scam! I paid for a 99 cent report & then received an email that I would be charged $39 per month for ongoing services which I did not agree to.
This Cognius company must be a scam charging people for monthly payments that have not been agreed to. I even said no I did not want any continued support. I only paid 99 cents for one report then they sent an email saying I will be charged $39 a month & only have 3 days to cancel this by clicking their link & their link does not work to cancel it! I will be notifying my bank & the Better Business Bureau. This must be cancelled!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at cognius@support.app and we will be happy to assist you with your request.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
Fraudulently trying to charge me for a subscription and app not available to cancel
I tried to cancel a subscription that I did not knowingly sign up to. I tried contacting them through the support system they said was on their app. This link does not work.I wish to cancel my subscription. I had not realised that there was any subscription when I paid the 99p initial payment today. I therefore cancel this immediately and do not authorise you to take any further payments.
Please reply informing me that this has been done today.
Fay McDiarmid
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at cognius@support.app and we will be happy to assist you with your request.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
buyers beware - something fishy about this company
I left a single star because I could not leave zero. Paid 0.99 for a report that NEVER arrived as the link does not exist. Finding contact details is extremely difficult. My fault for giving scammers my bank details. You tried to take money for a subscription that I never agreed to although you claim -in your responses to others on Trust pilot - that pricing is clear. Obviously if it was there would not be this many complaints about the exact same issue. I would like to CANCEL the "subscription" that I never agreed to!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at cognius@support.app so we can review your case and assist you, including reviewing your refund request where applicable.
If you were unable to access your report, please log in to your account and navigate to:
Tests → View Report
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you ever need any assistance, please feel free to contact our support team at cognius@support.app
Unexpected membership charges/ payment
UPDATE: 09/07/2026 - I received an email saying that my emails & subscription could not be found. I took a screenshot, reiterated my email address & sent it. I got a very quick reply that says now that my subscription has been cancelled & that a refund will be issued for my most recent monthly charge. This jrefund could take up to 10 business days so we shal see.
----------------------------------------------------------
Today I was notified that a payment charge of €39,99 had been taken from my account. I was somewhat disturbed as I had ONLY authorised & expected a 1 off charge off 0.99c for a report. After reading the reviews (sadly too late as, I hadn't expected this charge) - it would seem this is a commen occurence. I have sent 2 emails to support to cancel my membership & issue a refund but have had no reply. I did check my junk folder & inbox & there was definately no emails about this charge - only one about my 0.99 report being ready & to log into the website to read it - again nowhere wa it mentioned that I would now be charged €39,99 (I assume monthly) as a member. I would advise people to be catious when filling in their details as I do NOT find this site very transparent - LESSON LEARNED.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription and the unexpected charge.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
We are sorry to hear that you have not yet received a response to your emails. Please contact our support team at support@cognius.app so we can review your case, verify your previous requests, and assist you with your refund request if applicable.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Payment went through my account without…
Payment went through my account without permission.SCAMMERS. Paid 99 cents. never got results. have called several times. they say get code and never send it. trash company,
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We are sorry to hear that you experienced difficulties accessing your test results and have concerns regarding the charges on your account.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
To access your report, after logging in, please navigate to:
Tests → View Report
If you are not receiving the verification code or are unable to access your account, please contact our support team at support@cognius.app so we can review your case, help restore access to your account, and assist you with any billing concerns.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I paid GBP1 for an initial report but…
I paid GBP1 for an initial report but then could not get into the app at all. I emailed 2 Cognius email addresses to cancel the account and stop the charge, but they did not respond and still took GBP30 without authorisation.
6 days after my second email to Cognius, they replied and arranged to refund the GBP30 that they took and this has been received, asking me to update this review if I am now happy. I am certainly happier than I was and will draw this episode to a close, but there is clearly a business model here that is prompting the same feedback from a range of people.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We are sorry to hear that you experienced difficulties accessing your account and were unable to cancel your subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
To access your report, after logging in, please navigate to:
Tests → View Report
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
Please contact our support team at support@cognius.app so we can review your case, verify your previous requests, and assist you with your refund request if applicable.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Took £30 without authorisation
Took £30 without authorisation
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at support@cognius.app so we can review your case and assist you.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.