Cocojewelry Anmeldelser 

352
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

What an amazing small business! Such beautiful jewellery and exceptional service. I have now purchased for myself, my son, my daughter, my sisters, my husband & my mum! We all absolutely love our piec... Vis mer

Vurdert til 5 av 5 stjerner

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Vis mer

Vurdert til 5 av 5 stjerner

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Vis mer

Vurdert til 1 av 5 stjerner

False advertising... the bracelet that I received does not say in "morse code" what is depicted in the photo on their website. My beads aren't in the same order. I've corresponded with customer... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Smykkeforretning

Skrevet av virksomheten

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

352 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 81 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(352)

309 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

What an amazing small business

What an amazing small business! Such beautiful jewellery and exceptional service. I have now purchased for myself, my son, my daughter, my sisters, my husband & my mum! We all absolutely love our pieces and will definitely buy from Coco again!

18. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor quality product

Poor quality for the money. Bangle a slightly odd shape and had had sharp edges that scraped my arm as I put it on (has taken a week to heal). I would like to return for a refund but based on experiences reported here I’m not optimistic.

15. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocojewelry

Svar fra Cocojewelry

Hi JW,

Thank you for taking the time to share your feedback with us, and we are truly sorry to hear about your experience with the bangle, especially that it caused a scrape on your arm. We sincerely apologize for the inconvenience this has caused.

We would love the opportunity to make this right for you. Please contact us at support@cocojewelry.com with your order details and we will work with you to find the best possible solution.

We appreciate your patience and look forward to hearing from you.

Warmly,
COCO Jewelry Team

Vurdert til 5 av 5 stjerner

customer service

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and was told the correct color would be sent to me. Looking forward to giving the bracelet as a gift to my friend.

2. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love my ring

I love my ring it is just what I needed. I had a small issue with my delivery and their customer service as amazing taking care of everything right away. I will be back to get more items soon.

12. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

False advertising..

False advertising... the bracelet that I received does not say in "morse code" what is depicted in the photo on their website. My beads aren't in the same order. I've corresponded with customer support multiple times, sending the numerous photographs of the one I'd received that they requested in comparison to the one shown on their website. I'd really prefer that they send me the one that I ordered because the whole point was that the meaning of it was special to me, otherwise I'd like a full refund. I'm very disappointed. It seems like it would be an easy fix.

8. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocojewelry

Svar fra Cocojewelry

Hi Sher,

Thank you again for your feedback. We wanted to follow up to let you know that we reached out to you regarding your order confirmation and the solution we discussed together. We are happy to confirm that both have now been successfully completed.

We truly hope we were able to properly address and correct the issue with your order.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

Vurdert til 5 av 5 stjerner

I love the ring!!

I love the ring! The color is beautiful and it sparkles in the sun. The message engraved on the band is a great reminder that I am stronger than I sometimes think I am. The ring is great but the customer support is what put this purchase over the top. I emailed about the sizing and asked to exchange the ring and someone responded to me right away. That is rare! I am very happy with my purchase (I ordered a few other items as gifts and my friends were thrilled with the quality) and with the prompt and helpful customer service. Five stars!

3. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Something pretty that makes you smile

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.

6. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful bracelet, great customer service

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I receive so many compliments on it... it is definitely a welcome addition to my jewelry box.

21. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

The website says 4-8 days delivery

The website says 4-8 days delivery. Mine took 16. They say they have offices in the US, but their phone and shipping is from Singapore. They initially sent my order to Australia despite having the correct address in the US. Stick with something local.

30. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocojewelry

Svar fra Cocojewelry

Hi Sue,

Thank you for your feedback. We sincerely apologize for the shipping timeline and the inconvenience this has caused.

We would like to let you know that the solution we agreed on via email has already been processed. We truly appreciate you giving us the chance to make this right.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

Vurdert til 4 av 5 stjerner

I received the wrong order

Edit to add:
I’m updating my review from 1 to 4 stars. Sarah reached out after my initial review and said that I would be receiving a full refund and a new bracelet. I have not received the refund.. honestly don’t really care about that part, just wanted my order done correctly. I am keeping this at 4 stars and not 5 simply because this was a hassle to get what I paid for. I appreciate the company’s willingness to send me my order and offer the refund.
———————————————————————
I received the wrong order! The bracelet I ordered (and paid for) had 3 different birthstones in it,.. the one I received had only 2.
I have been in contact with “Sarah” for over a month now (since May 16th) and she has assured me that a replacement is being made and now on the way. However, it’s been about 2 weeks since this promise (June 14) was made and I have received no shipping information (as she said I would) and now radio silence when I reach out to customer service.
I emailed again on June 21, June 23, and now again today June 24 all with no responses.
So disappointing. This was a Mother’s Day gift and it’s now the end of June.

12. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I ordered the wrong ring size for my…

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from silver to gold, which they also accommodated this change for me. Extremely satisified and great to work with!

15. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

I ordered the wrong size for my ring. And they have made the return process very simple. Great product and great customer service goes a long way these days.

22. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Mother/daughter bracelet

I ordered 2 of the mother/daughter bracelets for my girls. One of the bracelets started losing the stones. I contacted customer service, sent in a picture and the item was immediately replaced. Sarah Pelea is a joy to work with!! Thank you Sarah!

30. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Item is not as described

Item is not as described. Glass beads and do not represent what the photo looks like. Very disappointed. I'm not one to give bad reviews but this one is justified.

25. mai 2026
Logoen til Cocojewelry

Svar fra Cocojewelry

Hi Heather,

Thank you for taking the time to share your feedback with us, and we sincerely apologize that the order did not meet your expectations. We completely understand your disappointment.

We would like to let you know that the solution offered during our previous conversation has already been provided. We truly appreciate you giving us the opportunity to make this right.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

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