Superb. Outstanding coffee. And that's what really matters. Everything else is also great. Beautifully packaged. Carefully packed and shipped FAST. Can't recommend Coaltown highly enough.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We discovered Coaltown coffee a few years ago whilst on holiday near Ammanford, and have continued to either revisit or mail order since. Great coffee and great service both in the cafe and online.
Selskapet har svart
After buying a new bean to coffee machine I was overwhelmed by the choice of beans in the shops. Bought a supermarkets own brand and was sooo disappointed by how bitter it was. My son recommended Coal... Vis mer
Selskapet har svart
The Jenkin Jones (No 5) Decaf coffee is excellent with a rich and chocolatey taste. Highly recommended. Coaltown also deliver quickly in robust packaging.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're a multi-award-winning specialty coffee roastery, proudly roasting in a post-industrial town in South West Wales. Every coffee we source and roast is chosen for quality, character and the people behind it. As a Certified B Corporation, we're committed to doing business the right way, supporting producers, our community and the planet. Visit our espresso bars, shop our online store, or purchase a coffee subscription to keep exceptional coffee landing on your doorstep. However you brew, we're here to help you make every cup a good one.
Kontaktopplysninger
The Roastery, SA18 2LS, Ammanford, Storbritannia
- 01269400105
- hello@coaltowncoffee.co.uk
- coaltowncoffee.co.uk
4,8
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Coaltown Coffee
Thank you so much for the amazing feedback! We’re thrilled you think our coffee is the best, that means a lot to us.
Lovely coffee was a gift for my husband…
Lovely coffee was a gift for my husband he loves your coffee
2. februar 2026
Svar fra Coaltown Coffee
That’s so lovely to hear, thank you for sharing! We’re delighted that your husband enjoyed the coffee! We truly appreciate your support and hope he continues to enjoy our coffee!
Coal town coffees amazing!
Coffees bang on! Very tasty! Delivers never been late can’t fault. Been using coal town for a while now used many online coffee roasters this is my hands down favourite
5. februar 2026
Svar fra Coaltown Coffee
This is so lovely to read, thank you so much!
We’re absolutely thrilled you’re enjoying the coffee and that it’s hitting the mark every time. It means the world to hear we’re your favourite, especially after trying so many roasters!
Thanks for your continued support, we really appreciate it
Not a great experience, latte course good
Not a great experience. Coaltown products are really quite expensive and the quality isn't what it used to be. We went to one of their events which was quite disappointing. It was advertised as 'Sips and Sounds', so we had imagined that there might be some coffee tasting, but that wasn't the case. The latte art course was very good, informative and interesting. I just think that more could be done at Coaltown events.
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Coaltown Coffee
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you enjoyed the latte art course and found it informative and interesting, that’s great to know.
We’re sorry to hear that the overall event didn’t meet your expectations. Sips and Sounds is advertised as a cocktail and music night rather than a coffee cupping experience, so while coffee is available to purchase from the bar, structured tasting isn’t part of that particular event format. We do host dedicated coffee cupping evenings in partnership with our wholesale partners and these are promoted via our events page on our website and socials. We’d love for you to join us at one of those in the future if that’s of interest.
In terms of pricing, the global cost of coffee has risen significantly in recent years. We remain committed to paying farmers fairly for their product, as we source speciality coffee. Also we operate as Living Wage employers, so unfortunately that does mean we have to reflect industry-wide increases in our pricing. Maintaining quality and ethical sourcing continues to be extremely important to us.
We are genuinely saddened to see that your overall experience was rated two stars but we do appreciate the honest feedback and will take your comments on board.
Svar fra Coaltown Coffee
Thank you so much for the great feedback! We’re thrilled to hear your coffee arrived quickly and that you’re loving it. That’s exactly the experience we aim for.
I have still not received my coffee…
I have still not received my coffee ordered 2nd Feb
On speaking to Coal town on Tuesday 10th . they're very helpful turned out it was parcel Force who had left the delivery in our garden around the back without leaving a note to tell us it was there. It was there for 5 days.
3. februar 2026
Svar fra Coaltown Coffee
Thank you for taking the time to leave a review. We’re really sorry for the frustration this situation caused, we completely understand how disappointing it is when you’re waiting for an order and it doesn’t arrive as expected.
Our customer service team has been in contact with you directly to look into this and we’re aware that the parcel was marked as delivered by Royal Mail without a calling card being left. While this part was outside of our control, we’re really sorry that this was your experience with the delivery service. On behalf of Royal Mail, we truly apologise for the inconvenience caused.
We’re pleased that this has now been resolved and we hope you’re enjoying your order. If there’s ever anything else we can help with, please don’t hesitate to get in touch, we’re always here to help.
Svar fra Coaltown Coffee
Thank you so much! We’re so glad you’re enjoying the coffee.
We really appreciate your support and hope you continue to enjoy our coffee!
Great coffee with a great purpose and…
Great coffee with a great purpose and product. I have ordered coffee a few times and it's all been excellent - including the Nespresso pods, beans and ground coffee.
26. januar 2026
Svar fra Coaltown Coffee
Thank you so much for your lovely review!
We’re absolutely delighted to hear that you’ve enjoyed everything, from the Nespresso pods to the beans and ground coffee. It means so much to us that you not only love the coffee itself, but also the purpose behind what we do.
Your continued support and repeat orders truly keep us going, so thank you!
So easy to order and delivery was super…
So easy to order and delivery was super fast x Thanks so much
7. januar 2026
Svar fra Coaltown Coffee
You’re so welcome! Really glad everything was smooth and speedy, thank you for taking the time to let us know!
Exactly the kind of coffee you buy as a treat
I bought Black Gold No.3 as a birthday treat to myself and it delivered.
I brew it in a Moka pot with fresh organic whole milk most mornings. There’s a definite biscuit-chocolate thing going on, and it’s smooth without tipping into bitterness or heaviness.
It’s become part of my morning ritual — the coffee I actually look forward to rather than just drink. No hype, no gimmicks. Just very good coffee. I’ll be ordering it again.
13. januar 2026
Svar fra Coaltown Coffee
Thank you, this is exactly the kind of ritual we hope Black Gold No.3 becomes. We love hearing how you’re brewing it too and you’ve nailed the flavour notes we were aiming for.
Really glad it lived up to being a birthday treat and we’ll be here when it’s time to restock.
Excellent delivery service.
7. januar 2026
Svar fra Coaltown Coffee
Thank you for your kind feedback! We’re glad you were happy with our delivery service!
Svar fra Coaltown Coffee
Thank you for your review! We’re so glad to hear you found the purchase and delivery fast and easy!
They're just the best people 😀
9. januar 2026
Svar fra Coaltown Coffee
Thank you so much! 😀 That truly means a lot to us!
Svar fra Coaltown Coffee
Thank you for your review! We’re so glad to hear you found the purchase and delivery fast and easy. We really appreciate your support and hope you enjoy your order!
Very helpful girl Tara who was dealing…
Very helpful girl Tara who was dealing with my order. Made a christmas day present arrive on time. would definelty deal again with Coaltown coffee.
5. januar 2026
Svar fra Coaltown Coffee
Thank you so much for your lovely review! We’re delighted to hear that Tara was able to help and make sure your Christmas gift arrived on time, we’ll be sure to pass on your kind words to her.
Coffee is great but on this occasion…
Coffee is great but on this occasion the delivery from Royal Mail was frustrating! No tracking meant 3 days at home waiting for a delivery. Won’t stop me ordering again but I’ll probably collect like previous orders.
5. januar 2026
Svar fra Coaltown Coffee
Thank you for your review and for your kind words about our coffee, we’re really glad you enjoy it! We really appreciate your understanding and are pleased to hear you’ll be ordering again – whether for collection or delivery, we’ll do our best to make sure it’s a smoother experience next time. Thanks again for your support!
Love the subscriptions
Really quick delivery, love the coffee - subscription is great value
2. januar 2026
Svar fra Coaltown Coffee
Thank you so much for your kind words! We’re really glad to hear you’re loving the coffee and finding the subscription great value. It’s great to know the delivery’s been quick too!
The Bourbon barrel aged special is just…
The Bourbon barrel aged special is just sublime - the perfect brew for post-festive reflection.
26. desember 2025
Svar fra Coaltown Coffee
Sean, thank you so much for this amazing review! We really appreciate your kind words and support.
OMG 5 stars for black gold no3
OMG 5 stars for black gold no3
4 stars for komothai, left a bit of an after taste but not unpleasant
15. desember 2025
Svar fra Coaltown Coffee
Thank you for your review! We’re thrilled that Black Gold No.3 earned a full 5 stars. We appreciate your feedback on Komothai as well, glad the aftertaste wasn’t unpleasant.
Festive coffee for friends
Coal town never disappoints when it comes to Christmas gifts for coffee lovers.
The gift sets are beautifully presented and the seasonal coffee is perfect for those extra special little gifts that everyone appreciates.
18. desember 2025
Svar fra Coaltown Coffee
Thank you for your lovely review! We’re so glad to hear our festive coffee and gift sets hit the mark. It’s wonderful to know they helped make Christmas a little extra special for your friends, we really appreciate your support!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.