Customer service is fab. They messaged me on WhatsApp to tell me my renewal was due and asked if I wanted any changes / to delay it. I had messed up and needed a different cylinder type. A few mess... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’ve had a great experience with CO2 You. They’re always really responsive and helpful whenever I have any questions about my subscription or deliveries, and everything has been very easy to man... Vis mer
CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Vis mer
It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.
Kontaktopplysninger
Storbritannia
- 0203 0265698
- refill@co2you.com
- co2you.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 70 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Always deliver on time, low cost and with a smile
CO2 YOU is a great business. So much cheaper than "you know who". Customer service is second to none and any questions they are always quick to respond. If you are looking for low cost fizz than this is the way to go. I am never disappointed by their service, they always deliver on time and with a smile. I wish more businesses had your model. Thanks

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Just started using them
Just started using them, has my second delivery all good excellent service so far.

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Excellence personified
Excellence personified. Able to re-arrange delivery day with no issues. Ease of exchange. Knowledgeable delivery driver.

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Gaslighting instead of customer service
Edited after response - they’re glad I had to end my holiday sooner to get home in time to get the gas I asked not to be dispatched until 2 days later. I’ve found a cheaper no subscription service that lets me control when I get my gas replacements, so as soon as I’ve worked through this gas, I’m cancelling.
After an initial issue with the delivery guy unpacking the bottles prior to delivery, I have been happy with the convenience of the deliveries until this time. The system is that you get a WhatsApp message to ask if the dispatch date is suitable (initially I assumed this was the day I would get the bottles, however, they have always arrived between 1 and 3 days later. If you click yes, that’s the job done - you get an email to let you know the bottles will be on the way on the specific date. This time, however, the date didn’t work for me as I was going to be on holiday. I clicked no, expecting to be offered an alternative, however I had to log into my account to change the date. I did so. I then got an email saying the bottles would be on the way on the original date. I wrote an email to the company and explained the problem but was told that it would be OK, I would receive the bottles on the day I’d selected. I was slightly (rightly) concerned, but figured they knew what they were doing. I then got an email on the morning after the ‘it’s on the way’ date saying the switch would happen that day. Luckily the last leg of the holiday was close enough for us to get home in time.
I wrote to complain about the mess and was first told it was the delivery company who were in error, and most recently the company are blaming me because in the midst of my holiday I used the word delivery instead of dispatch. The fact that I explained the process seems irrelevant. It seems they specialise in gaslighting as well as selling gas.

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Really good customer service
Really good customer service - helpful and knowledgeable.

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Great customer service
Great customer service, reliable and flexible delivery of a good product. No complaints at all. Thanks.

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Really prompt and helpful customer…
Really prompt and helpful customer service. Very impressive.

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Customer service is a 10/10
Customer service is a 10/10. Product is a 10. Small, independent and local is win.
Thought I had issues with the gas cylinders itself, which they informed me on what to check (gas bottles being x weight + seals of machine). Turns out the seals of the bottles had gone missing.
The fact they reached out to find out why I was not satisfied is good CX.

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Great service from CO2
I have been ordering from CO2 now for well over 2 years and the service has been impeccable, even when I have asked for my order to be delayed by a month, as I am alone and had not finished all my cylinders, they were very understanding, great service to my door.

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Always so quick and pleasant to deal…
Always so quick and pleasant to deal with!

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Good price there delivery people hit…
Good price there delivery people hit and miss due on 1 day get it 3 days later

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Perfect suppliers of CO2!
Perfect suppliers. Never a problem. Customer service are always super helpful too.

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Great customer service
Any problems are fixed in a timely, friendly way. Great customer service is important, and CO2 YOU's customer service is great.

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CO2 exchange
Exchange of canisters was, as usual, smooth and hassle free so I am very satisfied with the service I received .

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Great service
Great service . On time and the options to vary delivery dates . More than happy

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Brilliant
The communications are always super friendly, responsive and helpful. The product is fantastic, too. So pleased we found them.

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Great CO2 refill option
Great CO2 refill option, eco friendly and swift ordering. And swift and friendly customer support service.

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Excellent service
Excellent service, customer support and communications.
Delivery brilliant
Would highly recommend

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Excellent door to door delivery service…Door to door and no hassle
Excellent door to door delivery service at the same price as its main competitor. Great value!

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So quick and easy to set up and…
So quick and easy to set up and reorder. Very quick delivery too!!

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