The shipping was on time and got adequate updates on where my items were.I bought the hair straightener because of its phenomenal heat settings and the timer that makes it turn off when not in use. I... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great product, although feels a little lighter than earlier makes.. wonder if the material is off lesser quality or just swapped to a light weight material. No issues with actual results just that hav... Vis mer
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I went away with a friend for the GCM and I used her cloud 9 , there are hair straighteners and hair straighteners then there is Cloud 9 , so quick so easy , I brought mine the next week they were on... Vis mer
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I loved my original Cloud 9 but gave it to my daughter when I had my hair permanently straightened. I found as it was growing out I still needed to straighten a few strands here and there and discover... Vis mer
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Informasjon om virksomheten
- Butikk med hårprodukter
- Leverandør av skjønnhetsprodukter
- Kosmetikkforretning
- Elektronikkbutikk
- Reparatør av husholdningsmaskiner
Om CLOUD NINE
Skrevet av virksomheten
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Kontaktopplysninger
Storbritannia
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Enestående
3k anmeldelser
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My experience was great as i sent back…
My experience was great as i sent back my wide straightener that stopped working and it was replaced with a new one for me
29. april 2026
Svar fra CLOUD NINE
Hi Jo, thank you for taking the time to share your feedback. We're happy to hear that our Customer Experience team were able to help you with your warranty claim and we hope you enjoy using your new Wide Iron. Cloud Nine x
Svar fra CLOUD NINE
Hi Mia, thank you for sharing your feedback. We are delighted to hear that as a hairdresser you are enjoying using your new iron. Cloud Nine x
Absolutely love my new cloud nine the…
Absolutely love my new cloud nine the contouring curved plates, very light to hold on to, I also purchased the black case as I am glad I did as trying to load the straightener into it with the cord is difficult but easier to load into the case however I do wish their was an option to purchase the case in the navy to match the hair straightener as I purchased the navy.
28. april 2026
Svar fra CLOUD NINE
Hi Belinda, thank you for sharing your feedback. It is wonderful to hear that you love your new Contouring Iron! We appreciate your feedback on the case and the cord and will pass this on to the Product Development team. Thank you, Cloud Nine x
Amazing service from Cloud Nine
Cloud Nine were amazing in replacing my Straightener, no fuss, no problems!
28. april 2026
Svar fra CLOUD NINE
Thank you Jane for sharing your 5* review. We're happy to hear that we could replace your straightener without any issues. Thank you for your positive feedback; it means a lot to us. Cloud Nine x
Great customer service very helpful and…
Great customer service very helpful and speedy dealings ! Very happy thankyou cloud 9 !
23. april 2026
Svar fra CLOUD NINE
Thank you Hayley for sharing your 5* review. We're happy to hear that our customer service was helpful and our dealings were speedy for you. Cloud Nine x
Smooth warranty process
Hair straightener stopped working within the warrantee time. Company organised return, and new straightener within a few days. Didn’t have to run through rings to make it happen. Very impressed.
20. april 2026
Svar fra CLOUD NINE
Hi, thank you for taking the time to share your feedback. We're happy to hear that the return process for your hair straightener was smooth and efficient. We appreciate your positive feedback and are glad you're impressed with our service. Cloud Nine x
Issue with my straightener was resolved…
Issue with my straightener was resolved very quickly and the return went smoothly & received new straightener quite quickly
20. april 2026
Svar fra CLOUD NINE
Hi Gary, we appreciate you taking the time to share your experience. We're happy to hear that the issue with your straightener was resolved quickly and the return went smoothly! Thank you, Cloud Nine x
Good product . Delivers what is promised
Good product , easy to use , works straight away
20. april 2026
Svar fra CLOUD NINE
Hi, We appreciate your 5-star review! We're happy to hear that you find our product easy to use and effective. Thanks again for your feedback. Cloud Nine x
Unit broke under warranty
Unit broke under warranty, warranty claim process was 10/10 for new unit
21. april 2026
Svar fra CLOUD NINE
Hi Rachel, thank you for sharing your 5* review following your recent warranty claim. We are pleased to have been able to help! Cloud Nine x
LOVE!!!!!!!
21. april 2026
Svar fra CLOUD NINE
Hi Kate, thank you so much! We're thrilled that you love your product! Cloud Nine x
Do NOT buy this brush.
The ordering process etc. was fine, however do NOT buy this brush! For the price I have now had not one but TWO break in the very same spot and I don't even have thick hair! Very disappointed as I usually wouldn't pay that amount for a brush.
2. januar 2026
Svar fra CLOUD NINE
Hi Aisha, thank you for taking the time to share your feedback. We are very disappointed to hear that you have had an issue with the Wet Hairbrush. This isn't what we expect from our products. One of our Customer Experience team have reached out to you privately to help you further. Cloud Nine x
Svar fra CLOUD NINE
Hi, we appreciate your fantastic review! We're so glad you are loving your new straightener and that you received great, quick service. Cloud Nine x
Quick, Easy & Actually A Great Experience!
I recently went through the warranty replacement process for my Cloud Nine Wide Iron Pro, and I have to say it was such an easy, stress-free experience.
The whole thing was really streamlined. I just boxed up my original item, took it to the post office, and they scanned a barcode that had been sent to me—they printed and attached the label right there. The only thing I needed to buy was a postal bag, which was under $3 from memory, so it was super simple and affordable.
I was kept informed every step of the way too, with updates on shipping and delivery, plus an ETA on the outcome once they’d received and checked the item, which I really appreciated.
Customer service was incredible—friendly, informative, prompt with replies, and honestly just an absolute pleasure to deal with. Nothing felt like a hassle.
My original straightener ended up being replaced with the updated newer model since mine was out of stock, which was such a nice surprise.
Overall, a fantastic experience from start to finish. It’s great to see a company really stand by their warranty and make the whole process this smooth for their customers. Highly recommend!
23. april 2026
Svar fra CLOUD NINE
Hi Natalie, thank you so much for sharing this fantastic feedback. We're happy to hear that the warranty replacement process for your Cloud Nine Wide Iron Pro was easy and stress-free. It's great to know that you found the customer service incredible and appreciated the updates. We appreciate you highlighting how smoothly everything went and that you recommend us! Cloud Nine x
Svar fra CLOUD NINE
Hi Irene, thank you for your 5* feedback! We're happy to hear that you are getting great results with your new product! Thank you for sharing, Cloud Nine x
I’m in love with my hair straightener…
I’m in love with my hair straightener and hair dryer. Fast delivery and best quality.
10. november 2025
Svar fra CLOUD NINE
Hi Mojgan, thank you for your wonderful feedback. We're happy to hear that you are in love with your new hair tools! Cloud Nine x
fast delivery great product
15. april 2026
Svar fra CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Svar fra CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Excellent product & service
Excellent product & service, quick delivery. The straighteners are way better quality than the ghds I’ve had in the past and definitely seem to do do less damage, wish I’d bought these years ago!
20. april 2026
Svar fra CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Incredible customer service team
My cloud nine hair straightener recently stopped working after a few years of use. I absolutely loved it and had been my favourite styling tool to date. I reached out to customer service to see if there was anything they could do and was greeted by incredible customer service. Liz from the team went above and beyond and was so lovely to deal with! I look forward to receiving my replacement soon!
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CLOUD NINE
Thanks for the 5* review! Glad to hear that our Customer Experience Team were able to help you! Cloud Nine x
Great product for fine hair.
Product selection; ease of ordering; prompt delivery; great product - love that I am able to set the temperature.
20. april 2026
Svar fra CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
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