My cat flap (360W) died in 2 years and 1 month, with their 3 year warranty I applied for it via Amazon (since it was purchased there) - but Amazon denied my claim as it fell outside of the 2 years... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What a fantastic company. If all companies operated with the same ethos of practising what they preach and walking the talk. The service from Andy, COO is just outstanding. What a true leader, always... Vis mer
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Service groß geschrieben Meine bestellte Katzenklappe war leider defekt. Fehler können passieren in der digitalen Welt. Fünf Sterne für die sehr unkomplizierte Abwicklung und Lösung. Die Reklamat... Vis mer
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The purchase went smoothly. However, processes without VAT are confusing. Not very cost-effective without discount. I bought my 3rd product because of a good experience with the previous two. I am a b... Vis mer
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Informasjon om virksomheten
- Dyreutstyr
- også i
- Dyrebutikk
Skrevet av virksomheten
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktopplysninger
7-8 Lyon Road, KT12 3PU, Walton-On-Thames, Storbritannia
- +44 (0)1932 700001
- help@closerpets.com
- closerpets.eu
4,5
Enestående
220 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The EU website is poorly maintained
The EU website is poorly maintained. It is never indicated that prices shown are ex. VAT, despite EU law mandating this. It is not until you check out that you find out VAT will be added to the cost.
Furthermore there is a text on the website that says shipping is free when buying over a certain amount. Despite this, shipping costs are added at checkout. When I wrote their customer service and asked about this, they said that they hadn’t offered free shipping for months. I even sent them a screenshot of the text in question. Despite this they didn’t seem to have any plan to remove the text on the website about free shipping, or offer me free shipping. Poor maintenance. Poor customer care.
4. desember 2022
Svar fra Closer Pets
Hi Tobias,
I’m sorry to hear you didn’t have a great experience on our European website. We take customer feedback very seriously and so reviewed our website after receiving your message and it appears as though the free delivery message was mistakenly left on certain pages of the website following the removal of the offer. I am sorry for any confusion this has caused you, and we have since removed all remaining messaging about this offer to avoid this happening again. If, however, you feel that this is still visible anywhere, do let us know and we will remove. As for tax, it is common for European websites to add the relevant regional tax amount at checkout, however, we have reviewed our pricing information and will be adding clarification of this to all product pages to ensure our pricing is as clear and transparent as possible.
Best wishes,
Tasia-Lea.
Weak packaging and so and so product photos
The somewhat weak packaging had been damaged during transport and repaired by one of the carriers. Fortunately, the items were fine, although the invoice was missing.
From the photos on the website, the colour of transparent door was different from the real product.
The prices were shown without VAT, I didn't realise until I ordered. Not good.
29. november 2022
Svar fra Closer Pets
Hi Noel,
We appreciate you taking the time to leave us a review. Your feedback is very important to us.
Sorry to hear the packaging was damaged in transit, we’ll feed this back to our courier, however, I’m happy to hear the product otherwise arrived safe and sound.
We don’t supply invoices as standard, however, we can provide these upon request, so I have asked our customer service team to email one out to you.
The product images on our website do show the flap as having a slight tint, however, the flap is still transparent overall, so the pet can see through it.
In regards to VAT rate, we cannot add this to our product prices, as we ship all over Europe, and different regions have different VAT rates. However, the relevant rates are calculated at shipping, so you can review the total cost before purchase.
If you’d like to discuss anything further, please don’t hesitate to raise it with our customer service team when they get in touch.
Best wishes,
Tasia-Lea.
Impeccable
Service rapide. Article conforme à sa description sur le site web. Facilité de passée la commande. Bonne communication
15. november 2022
Svar fra Closer Pets
Good morning Mechti,
Thank you for taking to time to leave us this wonderful review, we really appreciate you sharing this feedback with us!
Best wishes,
Kayleigh.
The itUnclear Instructionsem we purchased needed a second…
The item we purchased needed a second part but we weren't advised of this. We had to contact the U.K. office by phone and then advised that we had to order the item via the European office. So overall not a great experience.
Fergus Madden
14. november 2022
Svar fra Closer Pets
Hi Fergus,
We can’t find any record of you purchasing a cat flap from us, only the adapter kit. We can’t speak for other retailer’s websites, but we list any accessories that are needed for our pet doors under ‘Product specifications and additional info’ on each product page on our website, which details any adapter kits required.
If you require any further assistance, please don’t hesitate to get back in touch with our customer service team on help@closerpets.co.uk.
Best wishes,
Sarah
Adattatore per fontanella Cat Mate
Ho avuto difficoltà ad acquistare un adattatore per la fontanella della gatta. Ho comprato due adattatori universali, che non andavano bene. Poi ho scoperto che c'era il sostituto e l'ho ordinato, ma dopo un po' di tempo ho sollecitato info su che fine avesse fatto l'ordine. Devo dire però che appena ho chiesto notizie si sono attivati e la consegna è stata rapida. Mi è arrivato un adattatore in una scatolina mezza aperta, anche il pacchetto era piuttosto malridotto.
28. oktober 2022
Svar fra Closer Pets
Hi Daniela,
Thank you for your review. I'm pleased to hear that you were able to find the adapter you needed on our website. All of the fountains sold on our European website come with an EU plug, however we also offer the adapter separately for anyone who may have purchased the fountain elsewhere. I have also shared your feedback with the team regarding delivery times, as we are always looking to review our processes.
Best wishes,
Sarah
Après une semaine pas d’article livré
Bonjour
Après une semaine la livraison n’est toujours pas arrivé
Il ne faut pas être pressé
10. oktober 2022
Svar fra Closer Pets
Hello Monin,
I apologise for the delay in your delivery. I have checked our records and it looks as though your delivery arrived at 8:56am yesterday morning. Please don't hesitate to contact our customer service team if you have any further questions.
Best wishes,
Sarah
servizio ottimo e veloce
22. september 2022
Svar fra Closer Pets
Good afternoon Pietro,
Thank you for leaving us this review about the service you received!
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Imre,
Thank you for taking the time to write this review!
Best wishes,
Tasia-Lea.
Commande reçue dans les temps
Commande reçue dans les temps. Article conforme à la description.
31. august 2022
Svar fra Closer Pets
Hi Stephanie,
Thank you for taking the time to write this review, your feedback is appreciated!
Best wishes,
Tasia-Lea.
Svar fra Closer Pets
Hi Juan,
Thank you for taking the time to write a review, your feedback is appreciated!
Best wishes,
Tasia-Lea.
Toujours pas de livraison (commande en…
Toujours pas de livraison (commande en date du 6 août alors 2022) alors que l’article n’était pas signalé en rupture de stock et que le paiement a déjà été prélevé sur le compte bancaire !
25. august 2022
Svar fra Closer Pets
Hi Marie-Christine,
Thank you for taking the time to leave us a review.
We apologise that the item you have ordered is currently out of stock. As discussed via email, we are due to have new stock soon and will fulfil your order as soon as we are able to. We have also given you a 10% discount off any product on our website as a gesture of good will. If, however, you would now like a refund for your order, we will be happy to arrange this for you. A member of our customer service team will be in touch to discuss this with you further.
Best wishes,
Tasia-Lea.
Svar fra Closer Pets
Hi Claudia,
Thank you for taking the time to write this review!
We're glad you've had a great experience when shopping with us!
Best wishes,
Tasia-Lea.
When i buy thé product
When i buy thé product, is not functionnal . I need it for my kitten so i buy all the electrics pieces . I receive my command quickly but why is not functionnal immediatly ? I pay so lot of money
14. august 2022
Svar fra Closer Pets
Hi there JC,
Thank you for taking the time to write this review!
Best wishes,
Tasia-Lea.
Svar fra Closer Pets
Hi Sabrina,
Thank you for taking the time to write this review!
Best wishes,
Tasia-Lea.
The order was delivered in a reasonable…
The order was delivered in a reasonable amount of time. Thank you
30. juli 2022
Svar fra Closer Pets
Hi Kevin,
Thank you for your great review!
Best wishes,
Tasia-Lea.
Svar fra Closer Pets
Hi Christina,
Thank you for taking the time to write this lovely review!
Best wishes,
Tasia-Lea.
Cat flap delivery
It arrived exactly as promised, in good condition. Very pleased with the whole experience.
23. juli 2022
Svar fra Closer Pets
Hi Dennis,
Thank you for taking the time to leave a review.
We are so pleased that you have had a great experience!
Best wishes,
Tasia-Lea.
Good service
8. juli 2022
Svar fra Closer Pets
Hi Fabio,
Thank you for taking the time to write a review.
We're glad to know that you received good service!
Best wishes,
Tasia-Lea.
Fast international shipping
Fast international shipping, good prices, easy to use website.
7. juli 2022
Svar fra Closer Pets
Hi Angelika,
Thank you for taking the time to write a review!
Thank you for your feedback! We really appreciate it.
Best wishes,
Tasia-Lea.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.