My cat flap (360W) died in 2 years and 1 month, with their 3 year warranty I applied for it via Amazon (since it was purchased there) - but Amazon denied my claim as it fell outside of the 2 years... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What a fantastic company. If all companies operated with the same ethos of practising what they preach and walking the talk. The service from Andy, COO is just outstanding. What a true leader, always... Vis mer
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Service groß geschrieben Meine bestellte Katzenklappe war leider defekt. Fehler können passieren in der digitalen Welt. Fünf Sterne für die sehr unkomplizierte Abwicklung und Lösung. Die Reklamat... Vis mer
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The purchase went smoothly. However, processes without VAT are confusing. Not very cost-effective without discount. I bought my 3rd product because of a good experience with the previous two. I am a b... Vis mer
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Informasjon om virksomheten
- Dyreutstyr
- også i
- Dyrebutikk
Skrevet av virksomheten
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktopplysninger
7-8 Lyon Road, KT12 3PU, Walton-On-Thames, Storbritannia
- +44 (0)1932 700001
- help@closerpets.com
- closerpets.eu
4,5
Enestående
220 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Commande arrivée dans les temps
6. juli 2022
Svar fra Closer Pets
Hi Hélène,
Thank you for taking the time to write a review.
We are happy that your order arrived on time!
Best wishes,
Tasia-Lea
I’m very happy with the customer…
I’m very happy with the customer service, speed of delivery and the product itself. Ty
5. juli 2022
Svar fra Closer Pets
Hi Sara,
Thank you for taking the time to leave this great review.
We're so pleased that you're happy with the services provided.
Best wishes,
Tasia-Lea
Easy, not too expensive and saves me a lot of worries
The catmate works perfect! Relative to other similar products it is cheap, it is easy and I don't have to worry about my cats going hungry when I have to go into the office. My one buddy is not the smartest but he had no problem understanding how the Catmate worked and that he had to listen for the pop of the lid.
Now I just have to remember to fill it and set the timer, or I'm still gonna get woken up by a cat standing on my face and meowing loudly.
My only suggestion to any buyer would be: check WHERE you buy it! Between store and catmate's own website, price was almost halved.
29. juni 2022
Svar fra Closer Pets
Good morning Annemiek,
Thank you for taking the time to leave us this lovely review, we're pleased to hear that your cats are adjusting well to their new feeder and we hope you're enjoying getting your morning back (providing you're remembering to fill up the feeder, of course 😸)
Best wishes,
Kayleigh.
I am very satisfied
I am very satisfied. The package has been sent very quickly. My cat is happy!
20. juni 2022
Svar fra Closer Pets
Hi Virginie,
Thanks so much for the positive review, we really appreciate it.
We're so glad that your order arrived quickly and that your cat is happy! 😸
Best wishes,
Kayleigh.
No se a que se refiere.
No se a que se refiere.
Pongo las estrellas según el producto recibido, su calidad, la relación publicidad/realidad, el tiempo de entrega en base a lo declarado.
14. juni 2022
Svar fra Closer Pets
Hi Paolo,
Thanks so much for the positive feedback, we really appreciate it! 👌
Best wishes,
Kayleigh.
Super kontakt i bardzo szybka dostawa
Super kontakt i bardzo szybka dostawa . Polecam i dziekuje :)
5. juni 2022
Svar fra Closer Pets
Hi Klant,
Thanks so much for the incredible review, we really do appreciate it! 😁
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Cristophe,
Thanks so much for the great review!
Best wishes,
Kayleigh.
Snelle levering en niet duur!
31. mai 2022
Svar fra Closer Pets
Hi Janssens,
Thank you so much for the positive review.
We always do our best to make sure all of our customers get the fastest delivery when ordering products from us.
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Willem,
We appreciate you taking the time to leave us this review for your Fish Mate product! We'd be more than happy to help you get to grips with it so you're able to understand how it all works - either reply to this letting us know it's okay for us to email you, or email our team at help@closerpets.com and they'll be able to support you.
Best wishes,
Kayleigh.
Everything was good
16. mai 2022
Svar fra Closer Pets
Hi Simone,
Thanks so much for the positive review!
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Carsten,
Thanks for the great review!
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Johnny,
Thank you for the positive review.
We always do our best to make sure our products are packaged well and protected.
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Laven,
Thanks so much for the great review, we really do appreciate it!
Best wishes,
Kayleigh.
Perfekt Job!
2. mai 2022
Svar fra Closer Pets
Hi Renate,
Thanks for the positive feedback!
Best wishes,
Kayleigh.
alles super und praktisch
25. april 2022
Svar fra Closer Pets
Hi Eva,
Thanks for the great feedback, we really appreciate the positive review!
Best wishes,
Kayleigh.
I ordered two items
I ordered two items, but only one was delivered. So I sent them just a quick message and it was no issue and I got a quick additional delivery.
Perfect.
25. april 2022
Svar fra Closer Pets
Hi Sven,
Thanks for the great review! We always do our best to make sure our customers receive their orders and delivered on time 😊
Best wishes,
Kayleigh.
Bestellung einfach
Bestellung einfach, Lieferung sehr schnell, Ware einwandfrei,Preis ok
24. april 2022
Svar fra Closer Pets
Hi Gisela,
Thanks so much for the positive feedback.
Best wishes,
Kayleigh.
Many thanks
Many thanks! Ist was very quickly delivery as promised. Cat matė Electronic I.D. Disc funktions.
Best regards
E. Siebold
21. april 2022
Svar fra Closer Pets
Hi Elona,
We really appreciate the positive feedback.
Best wishes,
Kayleigh.
Ordered a ice pack for our catmate 300
Ordered a ice pack for our catmate 300. Delivered fast and without problems. Save to buy.
19. april 2022
Svar fra Closer Pets
Hi Lukas,
Thanks so much for the positive feedback!
Best wishes,
Kayleigh.
Svar fra Closer Pets
Hi Marta,
Thank you for the great feedback, we really do appreciate it! 🙂
Best wishes,
Kayleigh.
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