Clocks and Colours Anmeldelser 

Super helpful customer service team! They resolved my issue in a fast and professional way. Can't wait to receive the product!!

I ordered on the european website.
Ordered 2 rings, they were delivered but i needed them in another size so i returned them for a different size.
Upon receiving them back they said i damaged them, which is not possible because i did not wear the rings.
I asked for a refund but they offered store credit only. I cannot even buy the rings with the store credit again because my discount was 'used' and they would not give me the discount code again.
I never asked for store credit and never used it.
I asked them to return the 'damaged' rings i paid for, but they do not answer my mails anymore. 1 month and 5 emails later, still ignoring me.
Give me back my money or the rings i paid for.
This is unbelievable. The company does not care about Eu customer laws and just ignores when that is pointed out.
DO not order here!

If you’re after bold, unique, and rebellious jewellery, Clocks and Colours is the place to go. I’ve purchased a pendant and rings, and I’m beyond impressed. Each piece is rugged, full of character, and tells its own story. The craftsmanship and quality are outstanding, and their customer service is top-notch, quick, helpful and accommodating.
Made an exchange quick and stress free, no hassle very receptive and clear on their purpose being customer orientated. Anything going forward I know I can count on the online team to seek customer satisfaction.
I’ll definitely be adding more pieces to my collection and highly recommend them to anyone looking for distinctive, meaningful jewellery.

Clocks and Colours is THE BEST place to buy quality jewelry. Everything is unique, solid, and beautiful. I love how they give a description and meaning to each piece they make! I’m also a gemstone girly and they use beautiful genuine stones! I have 4 pieces at home right now and 2 more on the way and I have been blown away by all of them! No where else compares to the quality, beauty and craftsmanship put into their pieces! Not only is their jewelry gorgeous, but the customer service is amazing as well! If you have a concern, they will email you back almost instantly! I highly recommend purchasing from them!

Customer service wasn’t helpful when I reached out about a checkout issue. Their discounts never seemed to work, and they kept forcing a silver cleaning kit into my order that I ended up paying for. Disappointing experience overall.

I’ve been with these folks for about 6 years and their customer support team is always giving 110%. Super easy to work with, reliable and always friendly.

I made a purchase and didn't realize they still had my old address after the fact. I emailed them explaining the situation and they were very prompt on changing the address to the new and catching it before it was too late.

I ordered over $2000 worth of jewelry from this website and they never sent it to me. They just took my money and never responded to me. Their customer service never responded to me. I reached them on Instagram and they never responded to me. They’re just straight ignoring me

Simply amazing and fast ! Thanks guys !

Fantastic products and customer service.
I recently ordered a chain from them which sadly was too small. I emailed customer service and within 5 minutes they had responded with a solution. The entire exchange took less than 20 minutes. They were professional and courteous.

Products are unique and high quality. Customer service is helpful and responds very quickly.

I purchased a necklace a couple of months ago, only wore once. I keep it in my jewelry box, at first it was beautiful. Went to wear it for the second time, and the silver on some of the necklace has turned gold. It has never been near water and kept in a dark spot. For the price, I don't believe it's worth it.

It all started with one chain five years ago, and now I have an incredible collection of 100 pieces — and I’m still adding more!

I placed an order with Clocks and Colours (#CUS401378) that USPS marked as delivered on August 15. The problem is that it was never delivered to my address. I live in a small building where deliveries are easy to track, and the landlord confirmed no one from USPS came that day aside from the usual Amazon driver.

I immediately reached out to Clocks and Colours support. At first, they asked me to reconfirm my address and said they would open a claim with USPS. I provided full details, including my address and phone number.

After waiting, their “investigation” concluded with them refusing to help. They claimed that since USPS marked it delivered, they must assume it was delivered—even though I provided evidence and a firsthand statement from my landlord that no delivery was made. They escalated my case to a manager, but the decision was the same: no refund, no reshipment, and no responsibility taken. Their only suggestion was for me to dispute the charge with my payment provider.

I find this response unacceptable. The company essentially pushes the blame onto the courier while leaving the customer with nothing. Their unwillingness to stand behind their product or shipping process shows poor customer service and accountability.

I have now had to warn them that I will file complaints with the Better Business Bureau and my State Attorney General’s Office, in addition to disputing the charge through my bank.

Overall, this has been a frustrating and disappointing experience. I would caution others before ordering from Clocks and Colours, as if anything goes wrong with delivery, the customer is left without support.

AND THEY HAVE NO PROOF OF DELIVERY

Item 10/10 minor shipping issue due to volume. It was handled! Very happy 🥷

Clocks and Colours stands for quality and unique designs.
The silver pendants and necklaces are from high quality.

Customer support is fantastic, the response is quickly and they assist you to make the right choice.

The delivery company in Europe “DPD” is a nightmare. No notification when the delivery but the worse thing is they leave your package outside on the street in front of the door when you are not home.
People just can take your package.

As notification you get delivered.
But in reality the just left your package on the streets.

So Clocks and Colours go for another delivery company.

Purchased from these guys for years and have only had to problems and both are the clasp on the necklace and just as quick I reached out I received the replacement. Some one didn’t like the warranty process but it’s honestly an easy one and how else are you going to cover your company from people trying to take advantage. No complaints here they are always helpful and have stood behind the products since I started shopping with them 4-5 years ago

I got confused from PayPal and thought what they "PP" sent me was the tracking for my CC order. Customer service was patient and really helpful. This is my second ring from them. Love this brand.

Not only do I love the pieces and the craftsmanship of the company. I recommend it to everyone I know who’s into jewelry! But their customer service is top notch. I reached out to for one of my pieces for warranty service. And they responded very quickly. Within minutes. I’ve never seen a company run so well. They had all the instructions I needed to move forward. I like this company so much I wish I could work with them in the future!