They scammed me out of my order. Despite providing them with proof my order never came - they still refused to give me a refund or a replacement ring. Avoid business with them at all cost.I am current... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service, had a few questions and both Archie and Ryan answered them promptly and professionally. I would use this customer service again with no second thought
I love the items I have received so far (6 pieces) and will keep collecting more. Support was very responsive when I accidentally ordered the wrong size. If I had to complain, I wish shipping were fas... Vis mer
I had an issue with a product shipped and I sent an email and got an immediate response and a quick resolution. They went above and beyond and I will be returning to purchase more items from them.... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Kontaktopplysninger
Toronto, USA
- clocksandcolours.com
3,9
Bra
371 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 73 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Clocks and colours for life
Clocks and colours:
Greatest quality
Greatest designs
Greatest vibe
Highly recommend to everyone that is looking for something special and unique
(Also great customer service)
2. juni 2026
Anmeldelse skrevet uten oppfordring
Bad Quality, Even Worse Customer Service
Their stuff is very overpriced for what you pay. Their customer service is absolutely atrocious. Good luck trying to get a refund out of them.
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Hey Dan, thank you for your feedback. We're sorry to hear that you weren't satisfied with the support experience that you received. Our team always aims to accommodate customer requests wherever possible.
Refunds on orders are provided upon the successful return of an eligible order. If your order has not been returned to us, or if it is not eligible for return (such as final sale or clearance items) then this would explain why your request for a refund could not be accommodated.
If you still require any further assistance, our support team continues to stand by prepared to help at info@clocksandcolours.com.
Such a great team
Customer service was excellent! Prompt responses always, followed up with the issue, very professional and kind people!
26. mai 2026
Anmeldelse skrevet uten oppfordring
NO LIFE TIME WARRANTY
Their "Life Time Warranty" is BS Clear diamond-like stones on a ring I purchased turned brown and black. Customer service was not help, they first asked for a video, pictures, and proof of address. and then said, " Sorry, we will not do anything.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Hey Matt, thanks for your feedback about your ring. We're sorry that your warranty claim wasn't approved under our policy.
Our warranty policy covers manufacturing defects. We investigated your claim photos in detail, and found that the stones in your ring had not changed colour, but rather the ring itself had collected grime around the stone settings over the 3 years since you purchased the item.
Unfortunately, your ring being discoloured over time due to wear and tear is something not covered under our warranty policy, as it's not an issue with the product itself.
Every claim is measured on a case-by-case basis to account for all situational factors. While we offer policy coverage for a generous and wide range of product defects, our policy is not designed to replace items which are damaged or affected in quality due to care and maintenance issues.
Our team is dedicated to providing all customers with warranty coverage under eligible circumstances, but in this case, we could not approve your claim. Information about our warranty coverage criteria is available and accessible to all customers through our website's help center.
If you need any assistance with any other matters in the future, we remain available to you anytime at info@clocksandcolours.com.
Fast shipping and awesome customer…
Fast shipping and awesome customer service.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Satisfied Customer
Have purchased multiple items from the shop , every time the tracking and updates are on point . Once there was a warranty issue that was handled super nicely and quickly , considering the time zone difference and everything - super impressed. 👍🏼
I had a ring that I was interested in, but the size was sold out. I was in a waiting list, but didn’t get any notification about it so I decided to send an email to ask about it, once again super fast and polite answer . Costumer service is absolutely top tier I must say! ☺️♥️
15. april 2026
Anmeldelse skrevet uten oppfordring
Best customer service I've experienced…
Best customer service I've experienced online ever!
I bought the wrong size for a ring by mistake and sent an email to ask if i could get another one the right size, they answered right away (it was 1am btw) and refunded my order with in 2 hours receiving my email.
Excellent service again!
15. april 2026
Anmeldelse skrevet uten oppfordring
Just got the Los Muertos Ring today and…
Just got the Los Muertos Ring today and what an amazing piece it is. I've been purchasing from C&C for a few years now and everything I've bought has been top notch. The customer service is always A+. I highly recommend this company and I look forward to many more years of buying cool stuff from you. Cheers
9. april 2026
Anmeldelse skrevet uten oppfordring
Always friendly and supportive
Always friendly and supportive, and very quick in replying to all of my questions. Offering very high quality and interesting jewelry pieces.
6. april 2026
Anmeldelse skrevet uten oppfordring
Quality products
I first discovered C&C's jewelry when I bought "Straight Shooter" from a private sale.
I was impressed by the details and quality of that ring.
I just recieved "Bad Omen" today and I am equally impressed with the detail and the fusion of brass and sterling silver.
I also had the opportunity to deal with Aimee, Richard and a Supervisor on a courier matter. Customer Service at C&C is just as good as their products - top shelf.
4. april 2026
Anmeldelse skrevet uten oppfordring
DAS IT
Wonderful customer service, particularly in their promptness and overall follow-up. Absolutely LOVE what this company is doing with recycled materials and some bold design work.
1. april 2026
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I am thoroughly satisfied with the…
I am thoroughly satisfied with the quality and consistency of their pieces. I added Julius’ son to my collection today, and I eagerly anticipate having it.
1. april 2026
Anmeldelse skrevet uten oppfordring
Awesome experience
I was looking for my first chain and I wanted something stylish, strong, lasting, and beautiful. After hours of searching, I finally happened upon Clocks and Colours. My 5mm Mariner Chain (20 inches) is everything I wanted and more. I love, love, love the weight and quality.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Refusing refund and awful customer service
I ordered several items from Clocks and Colours in late November, which was never delivered due to customs paperwork issues. Fedex requested additional information from Clocks and Colours multiple times and despite reassurances from Clocks and Colours customer services that it had been dealt with it was eventually returned to sender in early January.
Clocks and Colours have refused a refund until the delivery was returned to them (not something that I control) and provided no progress updates in 2.5 months. When asked for an update they are still claiming the parcel has not been returned to them and are still refusing a refund.
The customer service I’ve received has been awful, slow replies to emails, no attempt to expedite the situation and just sticking to a script like a broken record for a situation that is their fault that they are refusing to issue a refund for.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Hey Jonathan, we're very sorry for the difficult and frustrating situation involving your order.
Your order was impacted by a logistical issue that our team worked exhaustively to resolve to try and get your order to you. Unfortunately, the delivery carrier failed to cooperate with our repeated attempts to fix this for you, and we regret that you were inconvenienced. This was a completely rare and isolated scenario, and not the experience we want for any of our customers.
The delivery carrier has taken a very long time to return your order to us, and it wasn't until a couple of days ago that there was any indication that your order was returning to us. Your order should be arriving for return delivery this week, and we will process your refund right way once received.
We sincerely apologize for this experience and appreciate your extensive patience throughout this process. We will use your feedback to improve our operations moving forward, as accountability and customer trust are our primary concerns.
Smooth transactions
Smooth transactions, amazing pieces. I ordered another but realized I selected the wrong size. Customer Service was fast in getting the order cancelled and uonfront that the refund may take uo to 10 business days. No big deal, as it was my error and I'm familiar with how internet refunds work. Solid products and quick service.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Very good customer service
Very good customer service, reply happens quickly, friendly and efficiently.
Had a bracelet that I bought a year ago and one of the basalt stones fell out, the I contacted the customer service after more than six months, because I always forgot and being busy with other stuff.
But it wasn’t a problem, the response was quick and I received instructions, send it back to get a brand new piece
10. mars 2026
Anmeldelse skrevet uten oppfordring
Great Company,
Great Company,
from the Order to the service A1.
I had a lil issue with my silver bracelet. I almost broke it in accident and the offered me to repair it in a Blink of an eye.
Special thanks to Richard!
The stuff is BAD AZZ - I bought my first chain in 2020 and never take it off - Quality is 10/10!
I love rocking my bracelet and chain!
🤘
Best Timo
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Thanks so much for this shout-out, Timo! We really appreciate your ongoing support. Hit us up anytime you need further assistance. Our customer support team is here for you.
Incompetent customer service
I purchased an item at 670 dollars. Returned for another item that was lesser in price. Returned the second item also. Was not refunded my original purchase price even though I followed their return policy exactly.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Hi Joshua,
We're sorry about your confusion regarding your returns. We have triple-checked your orders and can see that all of the available funds involved in both your original purchase and your exchange have been fully refunded to you for several days now.
We understand that the core of your concerns, which were communicated in your emails to us, was that your bank has not reinstated the funds. However, we have shown you detailed screenshots of all of your transactions, demonstrating that all possible refunds have been submitted as per your request.
We strive to resolve matters that are in our control to the best of our ability. However, we can't control whether your bank is taking extra time to return your funds to you. We do recommend that you contact your bank and have them take a closer look at any of the potential concerns you may have with your refund. We'll do everything we can to be of assistance.
You can continue to reach us at info@clocksandcolours.com for further assistance.
Fake ketten, fake shop
Hab die Ketten North Star x Brass Inlay für 310 € sowie die Snake Bones für 270 € gekauft. In der Beschreibung wird mit Sterling Silber und Edelstahl geworben. Aber nach einem knappen halben Jahr, wenn überhaupt, sind nun beide Ketten sowie der Anhänger komplett schwarz, also praktisch korrodiert. Hab die ketten nicht einmal getragen, und wollte die für besondere Anlässe aufbewahren. Für soviel Geld geht man von aus, dass man auch was wirklich vernünftiges bekommt. Ist bei dem Shop anscheinend ein Fremdwort. Also für mich ist das eine blanke und bodenlose Lüge. Würde mich nicht wundern wenn die guten Rezensionen von dem Shop gekauft sind. Marketing ist nämlich viel Wert in der heutigen Zeit. Wenn man hier Bilder zusätzlich einschicken könnte, würde ich es tun, damit jeder sieht was man für sein Geld bekommt. Ist ein echter Witz. Würde jedem empfehlen einen großen Bogen um diesen Onlineshop zu machen und lasst euch nicht blenden von der schicken Seite und den schicken Bildern des Shops, so wie ich es getan habe. Lernt aus meinem Fehler und geht lieber zu einem echten Juwelier in euren Umkreis. Da bekommt ihr wohl eher was für euer Geld. Vor allem in der Höhe ist es einfach ein NoGo und ein Warnsignal für jeden der das hier lesen sollte. Normal sind beide ketten zusammen wohl nur 20 Euro wert, wenn überhaupt. Aber keine Spur von Sterling Silber oder Edelstahl. Hab andere ketten in dem Format die ich Tag täglich trage und die werden nicht schwarz oder korrodieren. 580 € einfach aus dem Fenster geworfen. Danke für nix, Betrügerbande. Nicht mal einen Stern würdig hier.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Thank you for taking the time to share your experience. We truly understand how disappointing it can feel when a piece doesn’t look the way you expect, especially when you’ve invested in it. Questions about material quality are important to us, and we want to address them openly.
The North Star x Brass Inlay and Snake Bones necklaces are made using the materials listed in their descriptions, including .925 grade sterling silver and stainless steel where specified. We do not substitute materials, and each production batch goes through material verification and quality inspections before being released for purchase. Our commitment to accuracy and transparency in our product descriptions is something we take very seriously.
It may also be helpful to note that sterling silver naturally oxidizes over time when exposed to air, humidity, or other environmental factors, even when stored and not frequently worn. This can cause darkening, but it is a surface reaction rather than corrosion and is typically reversible with proper care. Stainless steel, under normal conditions, does not corrode. Gentle use of a silver polishing cloth or appropriate cleaner is often enough to restore the original finish and is considered routine maintenance for silver pieces.
We stand behind the quality of our craftsmanship and remain committed to supporting our customers and addressing concerns in a fair and thoughtful manner. We appreciate your input, and if you need any further assistance, you can reach our support team directly at info@clocksandcolours.com
I’ve purchased over a dozen jewelry…
I’ve purchased over a dozen jewelry pieces from C&C. Always happy with my purchases. On top of that, the customer service is top shelf. They processed my warranty claim within hours. Deal with this company with full confidence. I’ll be a lifelong customer
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocks and Colours
Thank you so much for your incredible support and loyalty.
Hearing that you’ve built a collection of over a dozen pieces and have consistently had positive experiences truly means a lot to us. We’re especially glad our team was able to process your warranty claim quickly and make the experience smooth for you, that level of care is exactly what we strive for.
Your confidence and trust are the highest compliments we could receive. We look forward to continuing to be part of your collection for many years to come.
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