Clicktrip Anmeldelser 834

TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Una experiencia maravillosa. No conocía esta página, tenía dudas y aún así reserve un hotel porque estaba mucho más económico que en otros lugares comp Booking o agoda. El hotel no tenía cancelación.... Vis mer

Vurdert til 5 av 5 stjerner

We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... Vis mer

Vurdert til 5 av 5 stjerner

Es gab Probleme vor Ort im Hotel, da das falsche Zimmer gebucht wurde & wir somit teuer Upgraden mussten. Clicktrip hat sich im Nachgang der Sache angenommen und sich mit der Gegenpartei auseinander g... Vis mer

Vurdert til 5 av 5 stjerner

I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... Vis mer

Informasjon om virksomheten

  1. Reisebyrå
  2. Hotell
  3. Søkesider for reiser

Skrevet av virksomheten

"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

834 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

recently booked a hotel through this…

recently booked a hotel through this company and was impressed by their fantastic deals. The prices were unbeatable, and the booking process was seamless. Their customer service team was incredibly professional and responded to my inquiries super quickly. Overall, it was a great experience, and I recommend them for anyone looking for excellent hotel deals and top-notch service.

1. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top Company

This company is amazing! Great deals, top-notch customer service, Dustin (who was helping me make a reservation) even followed up during my stay! I will book again with them anytime!!! Thanks for everything Dustin, you are incredible ! :)

15. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

ERROR SUBSANADO Y FANTASTICA ATENCIÓN AL CLIENTE

Tuvimos una primera experiencia un tanto extraña ya que no me han reembolsado la cantidad total de la reserva, pero al hablar con el departamento de satisfacción al cliente, me han explicado sus razones de forma muy coherente y amable, y he entendido sus razones como entiendo que ellos han podido entender las mias y todo se ha solucionado.

Por la cercanía que han mostrado y la forma de tratar al cliente, voy a tener una segunda oportunidad con ellos, ya que muchas veces el cliente necesita ser escuchado y que se entienda su problema, y en este caso Alex me ha atendido muy bien y cuando haga otra reserva, voy a tener en cuenta si la puedo hacer con click trip.

23. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til Clicktrip

Svar fra Clicktrip

Dear Marc,

We are truly sorry to hear about your experience.

The situation described on the review certainly doesn't sound right, we do not charge any management fees for our bookings and there must be a misunderstanding. I've relayed the information to our Customer Support department to locate your booking and reach out and rectify the issue.

We will do our best to understand and hopefully change your experience for the better!

Best regards,
Clicktrip team

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service! Aaron went above and beyond for me multiple times, will keep using and highly recommend!

16. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service!

Excellent service from the all team at ClickTrip.

I was unsure about booking with this company as I had not heared about them before. I'm glad I did.

I had a non refundable, non changable hotel booked in Fiskardo, Kefalonia, Greece. Due to bad weather my ferry to the island was cancelled and the agents managed to change the booking to a later date at no cost.

Great, friendly service, good communication and a great outcome.

Many thanks!

11. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

refunding a non refundable booking

we accidentally booked the hotel for the wrong date and even though the booking was under non-refundable terms, they helped us get a refund. this shows how much their customer service actually cares and to me that's what matters the most.

9. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Clicktrip put my mind at ease when my…

Clicktrip put my mind at ease when my reservation was not showing up at our hotel. I sent an email to Clicktrip, they contacted their vendor and informed me that I would have no issues at the hotel. During the week of my stay, I received an email from Clicktrip to inform me that my reservation was confirmed. Thank you!

30. august 2024
Vurdert til 1 av 5 stjerner

I am trying to book a room

I am trying to book a room. I found about this from trivago. I tried to book 5 times and as soon as I write the my data it says that the hotel fairs are lowered and to click to benefit. When I inset the data again it's telling me it's not available anymore. When I insert the data it's writing about the lowered rates.
I am confused and I am starting to get worried
Why is this happening on your site?
Is it safe?

5. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til Clicktrip

Svar fra Clicktrip

Dear Customer,
We are truly sorry to hear about the difficulty you experienced while trying to book a room on our site.

After reviewing our system, we could not find any correspondence between you and our customer support team based on the information provided in your review. The situation you described certainly doesn't reflect the experience we strive to offer, and it’s not how our system is designed to work. It’s possible that you encountered a temporary glitch on your device.

Our platform is a reliable and safe service, hosting hundreds of bookings per day. Today, we have not received any reports of incidents or issues from our clients. We recommend trying to complete your booking again, or you can contact our customer support team directly to address this issue. We would love the opportunity to assist you personally and ensure that your booking goes smoothly, offering you the best possible experience.

Could you please reach out to us at support@clicktrip.com with the reference to your incident?
We will do our best to help you.

Looking forward to hearing back from you!

Best regards,
Clicktrip team

Vurdert til 5 av 5 stjerner

Very thorough

Very thorough, quick turnaround responses, was able to take care of the issue. Was a pleasant experience!

4. september 2024
Vurdert til 5 av 5 stjerner

Fantastic Customer Service Team

The Customer service team were fantastic and really helped me out when I was in a situation where I may have potentially had to cancel my whole holiday.

3. september 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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