Cityrooms Anmeldelser 

My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through Cityrooms to steer clear.

Cityrooms operates in a manner that is highly questionable at best. They have repeatedly failed to communicate properly, ignored legitimate concerns, and shown zero accountability for their actions. Rent discrepancies, unclear charges, and a blatant disregard for the tenancy agreement were all recurring issues during my time with them. Even after raising these concerns multiple times, I was met with silence or vague responses.

Most alarming is their handling of the security deposit. Despite multiple breaches on their part, an adjudicator ruled in their favour, awarding them the full deposit. This, in my opinion, speaks to their ability to manipulate the system to their advantage, leaving tenants feeling helpless. Their approach to resolving disputes is not only unfair but also predatory.

Cityrooms clearly prioritises profit over the welfare of their tenants. The entire experience felt like a money-grab, with little regard for the tenants’ rights or legal obligations. If you’re considering renting with them, save yourself the stress, and look elsewhere. There are many more reliable, transparent, and honest agents out there.

Avoid Cityrooms at all costs – they are a perfect example of how NOT to run a property management company. Deceptive, untrustworthy, and downright shady.

Si on pourrait mettre 0 étoiles je les aurais mis, 3 semaines sans chauffage pour notre logement en plein hiver, remboursement de clé non effectué, réponses au message et appel 3 jours après !
À fuir !

STAY AWAY FROM THEM!
They didn't gave me back my deposit because they assumed that out of 20 people who lived in the flat during the last year I was the one guilty about the damage caused by other people.

Still waiting to see my 200£ back, be ready to receive information from my solicitors.

Cheers!
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MAI USARE QUESTA AZIENDA SCONGLIATA AL 100%
I cari amici di The City rooms dopo 2 anni di affitto e alcuni danni nelle zone comuni della casa fatti dalle oltre 20 persone che hanno vissuto nella casa ,sono stati cosi gentili da non restituire indietro 200£ dal deposito considerando me e la mia ragazza unici resposabili per delle scritte su una porta fatte con un pennarello non indelebile.

Presto riceveranno notizie dal mio avvocato.

INTANTO EVITATE DI FARE AFFARI CON QUESTA COMPAGNIA, A MIO PARERE TRA LE PEGGIORI DEL LONDiNESE.

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NIE ZADAWAJ SIE Z NIMI! Nie oddali mi depozytu poniewaz przypuscili ze z 20 roznych osob ktorzy mieszkali w tym mieszkaniu przez ostatni rok ja bylem tym winnym za szkody wzczynione przez innych. Nadal czekam na zwrot swoich £200, spodziewaja sie kontaktu z moim windykatorem

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NUNCA USAR ESTA EMPRESA SE RECOMIENDA 100%
Queridos amigos de las habitaciones de la ciudad después de dos años de alquiler y daños en algunas zonas de la casa hecha por los más de 20 personas que vivían en la casa, eran tan amable de no devolver £ 200 de depósito de la consideración de mí y sólo a mi novia responsable de la redacción de una puerta hecha con un marcador indeleble no.
Pronto será escuchar de mi abogado.
MIENTRAS TANTO EVITAR HACER NEGOCIOS CON ESTA EMPRESA, EN MI OPINIÓN ENTRE EL PEOR DE LOS Londres.
1

Worst estate agent I have ever dealt with. Please for the love of god don't rent with them. Please. Here's my story.

My experience with CityRooms has been nothing short of a nightmare. From the very beginning, I was pressured into paying double rent to secure a property early, leaving me financially strained as I had to pay for two properties simultaneously. They promised high-speed internet, which was either non-existent or completely unusable when I moved in. Despite countless emails and attempts to resolve this, I was left with no reliable internet service.

After only 30 days of moving in, I was informed that the landlord required the property to be vacated, leaving me in a constant state of uncertainty and stress. To make matters worse, CityRooms gave conflicting information about who the landlord actually was, causing even more confusion. I had 12 month contract and they started verbal notice within the first 30 days of my contract.

Recently, they handed over management to a new agency without informing me or any of the other tenants—just two months into the contract. They cut off all services, including the internet and the monthly cleaning that was part of our agreement. Despite this, they continued to take my rent payments without providing any information or notice about who is responsible for the property now. They have completely stopped responding to my emails, leaving me in the dark.

To make matters even worse, I’ve had to cancel holidays to finance legal fees to combat what appears to be an unlawful eviction. I am now fighting this case legally, and CityRooms will be served in due course.

CityRooms has been unprofessional, misleading, and has caused me significant financial and emotional distress. I strongly advise anyone considering their services to look elsewhere. Save yourself the stress, the financial loss, and the frustration. CityRooms is a company that should be avoided at all costs.

AVOID AT ALL COSTS!
Absolutely the worst agency that I’ve ever rented from! First of all, I got scammed! Me and my friend moved in together and were supposed to get a contract for 5 months but because I did not have a job yet they told me that I had to pay 3 months upfront and that when I find a job they would immediately extend my contract for extra 2 months. I found a job very quickly and tried contacting them (it took them 3 weeks to finally get back to me). They told me that the landlord agreed to extend my contract but on the condition that not only I would have to start paying almost £150 pounds more each month but also that I would sign a contract with them for another 6 months!!! THE AUDACITY! The truth is, I didn’t even want to sign the first contract with them because something felt off. I did only because they assured me and promised me that they would definitely extend it when I find a job and then… they just scammed me like that! Of course, when I replied and tried arguing they completely ignored me and did not care anymore. They only care about your money, that’s it, so DO NOT SIGN ANYTHING WITH THEM, and DO NOT TRUST ANYTHING THEY SAY.
Oh and also, their agents are very unprofessional. Our agent acted extremely inappropriate towards my friend and started flirting with her and when she told him she wasn’t interested he stopped replying to us and completely ignored us!
In addition to that, the house was not in a great condition (much different than in the pictures) and in a really dangerous neighborhood. It was advertised as “refurbished” but that refurbishment was not very thorough. Many things were broken, whole ceiling in the bathroom was covered in mold, there was only 1 shower for 5 tenants, the radiator in my room had a broken handle so it was extremely hot and I couldn’t regulate it and so on.
One time the window in my room broke down (I couldn’t close it) and it was the middle of winter. It took them over a week to send someone to fix it. A WEEK WITH AN OPEN WINDOW IN THE MIDDLE OF WINTER IN LONDON.
On top of that, they had the audacity to come to our house (without any prior notice) to inspect the cleanliness of the house. Even though the house was very clean they sent us an email about how “dirty” it was and in a very condescending way they told us to clean it and sent us a list of what to clean (the list was absolutely ridiculous as it included things like cleaning the walls and ceilings).
That’s not the end of the nightmare with city rooms - they have one more scam. At the end of your tenancy they make you pay for the last day of your stay (even though everything is already paid within your contract and there is nothing in the contract that says about paying extra for your last day, apparently the last day is not included). And the last day literally means the last day when u have time until 10AM to move out. So you’re literally paying for nothing (not even half a day). And even though, I refused to pay for it they just deducted it from my deposit at the end!
So avoid this agency at any cost if you value your mental health.

DON'T TAKE ROOMS FROM THEM WORST EXPERIENCE!!!!
I booked a room in London online for the period of May 2024 to July 2024, and it turned out to be a terrible experience. I paid for the entire month but they arrived at 10:00 AM on the last day of the month and insisted that I leave the flat. When I questioned this, they claimed that I should leave one day earlier. Despite my objections, I had to vacate the property.
This agency also made HIDDEN DEDUCTIONS under the guise of a cleaning fee and additional utility charges for a room that lacked proper amenities.
NO PILLOW
NO BEDSHEET
NO BLANKET
NO CLEANING
NO FAN OR HEATING
OVERCROWDED PROPERTY
CLEANING ONCE A MONTH is completely a joke

Never rent from city rooms. I have a racist housemate that’s threatened my life too. This agency have refused to terminate my contract and explicitly told me via email that they can’t evict the housemate. I’ve given them the CAD number from the police, they still don’t care. Very selfish and need money. Had so many faults prior to moving in and I wasn’t told the issues. When I wrote an email to them, they did nothing to resolve the issue. Even if you’re desperate, never rent from city rooms. It’s the worst decision I’ve ever made in my life, my most toxic ex can’t even compare to how awful this agency is.

I was living in a shared house of 6 people, extremely expensive £910 in the middle of nowhere. One day the Landlord walked in without permission and without letting us know and when I told him that is not proper to come without permission he said: “I am the landlord and I dont need permission to come any time”. Disgusting. All the time random people were coming inside without permission which is unacceptable.

Bonjour,
Je déconseille fortement cet organisme. Nous avons loué via un intermédiaire en France. Le résultat est vraiment décevant.
Beaucoup de pb dans le logement (fuite d'eau, appart humide...). Ils ne répondent pas à nos emails.
4 mois après notre retour .... je n'ai toujours pas récupéré la caution !!!!

The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them - I have and I am paying a huge financial cost for doing so.

These people know their properties are rundown and in a state of disrepair - they will entice you to sign a contract with them without telling you how to get out of it (no break clauses!) and they are banking on you paying them money to get out of the contract.

They are extremely understaffed with respect to handymen/plumbers/electricians and all they care about is how to squeeze the maximum cash out of you.

I implore you - it is better to be homeless than to rent through City Rooms

This rental agency in London is the worst. I've repeatedly asked them to fix my shower plumbing because water is leaking everywhere due to the aging of the house. Despite multiple calls, they only sent a contractor who did nothing but take a look and then charged me £100. It's ridiculous! I've had many horrible experiences with Cityroom. I strongly advise against renting with them if you care about your well-being.

Scam!!! Don't put a penny in this agency, they gonna steal your money!!!!

This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. Since then, I have been continuously receiving emails from them despite repeatedly requesting to have my email removed from their database

If we could give zero stars that would be our first choice !!! Please avoid this agency at all cost. My niece spent 6 months in a house shared with 5 boys when she was reassured there were also girls renting in the property, the property was cleaned once a month with hardly anyone showing up when there was an issue; but unfortunately that’s not the main reason for this review … two days before checking out the property and while she was on a short trip to Edinburgh all her belongings were removed from her room without her authorisation, they were taken to the main office in White City and when she went to collect she found all her belongings were messed up in the bag and her PC and rings removed from the bag.. actually I should say STOLEN from her bag. Nobody helped a nobody knew the person who did the checkout or simply they didn’t tell us. Let’s hope the police can do something about it !!!

Reposting this review because apparently naming the person who scammed you is against the rules. As ridiculous as that is, we will call him "L" in this review but everyone working there is an L anyway.

Avoid at all costs!

Friends of mine went through a horrible experience with them very recently and I just wanted to share my experience back in late 2019. Apparently they havent changed much in the last 4 years.
Anyhow, my agent L assured me I had to pay 250 quid to lock in a room I had liked, so we can go and see it. Lo and behold, the time comes and he doesnt show up for the viewing. The other tenant lets me in but the room in question is locked. L knew I was on a tight schedule and abused it. I had 2 more days left in London and they stalled all communication after the no-show. I requested a refund and they refused. Of course, being a foreigner and new to London at the time, litigation wasn't an option so I decided to accept my losses and count my blessings.

TLDR
The agency is predatory and will not act in your interest, especially if they sense that you are new/inexperienced.
Serves me right for paying without signing anything in advance.

If anyone ever decides to start a group litigation agains them, feel free to contact me. I have the payment and all communication with them saved, including voice messages and WhatsApp chats, which L promptly deleted after scamming me.

After we left the room, it took ages to get the money of the deposit back! Also they do everything to hold something. We gave the keys as instructed and Gorka told us they never received it. We called the local authorities to help us but nothing could have been done because the CCTVS were private. They wanted to charge us 180£ but we gave the keys! At the end we had to deal half and half so still they took something. I would suggest you to take a proof of anything, any time you do something with them. Gorka dealt with the situation really bad, never giving proper explanation and said he checked CCTVs but he said we were never there!

NEVER EVER EVER GO WITH THEM, THEY ARE FRAUDS AND THEY WILL EAT ALL YOUR MONEY. ‘SCAMMERS’

if you are thinking of going with city rooms you are going to make your biggest mistake. They will charge you so high bills and their rooms are waste, cracked, full of fungus, and cheap quality materials. Their agents are liars and they each person is a liar, they will make sweet talk to make you fall into their trap. This is a fraud company and they will charge you for cleaning and everything you will get replaced. They will not tell you the price before but when you leave they will send you a bill for hundreds of pounds. I suggest that you will get better rooms for the same price so if you read this full review NEVER EVER DO THIS BIG MISTAKE TO TAKE A ROOM FROM THEM AND DO NOT BELEIVE THEM EVEN IF THEY SAY PEOPLE WRITE GOOD AND BAD REVIEWS. THEY ARE LIARS AND THEY WILL STEAL ALL YOUR MONEY.

The company have not only, consistently failed to fix the broken boiler, a ceiling that leaks in heavy rain fall, lighting fixtures that burned through the ceiling/ floor of a bedroom above and several faulty fire alarms, they have now resorted to actively ignoring reports, emails and calls addressing these issues.

A company that fundamentally only cares for receiving rent on time and not for the safety and wellbeing of its tenants. Avoid at all costs.

Roberta helped me find the best room at the best price. She was patient and helped me throughout the process.

Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from our final deposit money. It has left us frustrated and financially strained. Save yourself the trouble and avoid this letting agent at all costs.