Cityrooms Anmeldelser 

Had Tommy, one of the letting agents, handling my case. If you’re looking for someone who’s reliable, empathetic and likeable then I highly recommend him. If and when I decide to vamos again, he’s the guy I’ll be going to.

Pablo was very professional. He helped us to complete our rental agreement within 2 hours on the same day, immediately after watching the virtual room tour. The room was very clean and tidy, and exactly matched our expectations. I recommend Cityrooms as a reliable estate owner and rental service company in London.

It was my first time in London and i didn't have much time to search for appropriate place, but i contacted Casendra and although i needed a room in a very short time and needed it for Also a short period, she managed to get me one.
She was always checking on me, whenever i contact her even in her weekend she answers and was genuinely helpful till the end.

I tried to rent a room from those guys but luckily I smelled the bs on time to avoided disappointment later. The way they were trying to get me to give then the initial secure deposit, was just like looking to apply crackhead when they try to collect money for their daily dose.

They are really incompetent in terms of maintenance, our bathroom is leaking for six months and they didn't fix it and when they did, it was again leacking.

Terrible!!!
Not sure how does this agency still exist…
They are so bad and there properties are disgusting.

It is unfortunate that a lot of people didn’t read reviews before but something or use any services…

Do Not use them - run away…

I would first like to commend Anu, for her outstanding services. She is the first point of call at City Rooms, and she is always polite and helpful on the phone. She is the perfect go between, for connecting you with the agents, aswell as providing the necessary information required whilst they are unavailable.
Alessandro, does a fantastic job managing the office, his busy schedule and staff, yet always making the time, to adhere to every customer query. He is a genuinely good, and kind person, and will go above and beyond to come to the right solution for you.
Raberta is a super agent. Multifaceted, able to liaise with her clients, whilst promptly having all the necessary photos and information of each property, at the back of her hand.
She is patient, kind and willing to assist you through the application process, despite her daily hectic schedule of office meetings, daily bookings and viewings, aswell as other adhoc duties. She does her best to find the right property or an alternative solution if need be.
I have truly enjoyed my short encounter with each of them, and will recommend them highly.

Cityrooms is London’s most disgraceful rental agency. The property I live in is constantly stained with urine and faeces because they have rented a top-floor room to a disabled tenant.

The communal hallway and staircase are filled with the unbearable stench of urine and faeces, making the entire house unlivable. I have felt physically sick multiple times over the past six months since August 2024, yet despite numerous complaints, nothing has been done.

The attached photos show the latest incident of faeces on the carpet. Even worse, the air freshener we bought to help with the smell has now been smeared with faeces as well.

City rooms are very helpful in me moving into my room especially Tommy 10/10!!!!

My agent, Pablo, did a wonderful job helping me find a new home. The contract process was clear and well-documented, with detailed explanations provided at every step. Despite being an international student with complicated circumstances, I felt fully supported throughout the entire process. On top of that, he not only assisted me in settling into my new home but also helped finalise the contract for my previous residence. Overall, I had a very satisfying experience with Cityrooms:)

Pablo was quite helpful throughout the process. He advised us and was readily available to help in every step of the way. I would highly recommend him.

Only living a star because I have to in order to leave a review. But this was by far the worst place I could ever decide to live in and the worst agency EVER. They are careless, all they care about is money.
I have so many proofs of how bad their service is that I am reluctant if I should open a small claims, either way, if I could recommend you anything, stay away! You will just stress yourself, not get what you are worth (at the moment I haven't received my deposit for over 3 YEARS).

From the beginning of my tenancy until the very end all they did was cause me mental distress! Please avoid this at all cost! Please! I do not want you to experience what I had experienced with them! Their behaviour and the way they handle things is disgusting! All my roommates say the same! We always find ourselves chatting about the irresponsible, unreasonable, inappropriate, disgusting behaviour CityRooms do! Find somewhere else and avoid CityRooms! Please! If you care about your sanity, avoid this at all costs!

Do not rent with this disgusting agency, they are a scam, they will steal your money without transparency. Also of you call, they will close the phone in your face. Mass of incompetents. Needs to be taken to court as already happened on more occasions. DO NOT RENT FROM THIS AGENCY

I had a terrible experience with City rooms, and I strongly advise others to stay away.
I booked a room on October 19th, with the expectation that it would be available on November 16th—almost a month later. After waiting for only three days, I canceled my reservation, as the wait was simply too long. However, I was shocked to find that I was still charged the full £500 deposit with no clear explanation of what these supposed "costs" were, especially considering no service was provided to me.
It’s clear to me that this company operates in an unfair manner, and I believe the deposit charge is unjustified. This experience has left me feeling scammed, and I wouldn't recommend this company to anyone. Please be cautious and avoid booking with them.

I’m lucky, I’ve got a nice house. BUT many things have gone wrong, and they are very very bad with maintenance and fixing things. They’ve allowed leaks to persist for weeks on end. They lie and like to claim they’ve done things that they haven’t. They claim to provide a cleaner for communal spaces every month that is “included in the rent”. This is a lie. The cleaner has been here maybe 3 times all year and barely does anything. They are supposed to provide monthly utility bills - they did at first, and over the past year bills have been irregular and erratic, turning up randomly with demands to pay large sums immediately. They don’t respond to emails or complaints. They are ruthless and cold, and don’t see tenants as human beings only cash cows. Unfortunately i think this is actually pretty typical of London letting agents, but they mostly just seem bad at managing their business. It’s so easy to make money renting properties in London. There is a reason they have a terrible reputation online… if they engaged in a bit of customer service and managed their properties better, they could be enormously successful. The guy in charge is certainly a special brand of patronising. It’s almost farcical to be honest, and then I remember how much I pay to them and I feel nauseous…. I won’t say don’t use them - renting in London is tough and you can’t pick and choose your agencies. But be savvy, be careful, document everything and know your rights.

Certainly the worst, most disrespectful, least transparent agency in the UK. An agent will sell you a wonderful place, con you with misinformation and then once you are on your way they will change terms and conditions and you find out everyone in the house have been given different information and all have been conned in a different way. I WOULD STRONGLY SUGGEST TO STAY AWAY FROM THIS PEOPLE
The letting Manager, a guy called Giovani would instruct his team to not transfer any calls to him, he is nothing but an unprofessional idiot!

Nightmare company. Very scary (left me feeling like I was going to be homeless)

Since I can’t get through to City Rooms, I’ll just lay all the dirt here, let’s start with them scamming me from the beginning, I viewed a beautiful house which I was interested in and made out was available, only to tell me to come to the office and inform me that room was taken by another person… I was outraged for them to waste my time and then they admitted they just wanted me in the office to take my details so they can put me in another room, I didn’t want another room so they then called another tenant who’s contract was coming to the end in that house and told them they need to pay more money to stay there otherwise he’ll have to move out, he didn’t want to so they agreed to put me in that room after he moves out and I would have to stay in another temporary room for a month. 4 days before moving into the temporary room they cancelled both contracts via email (no phone call) and left me panicking that I was going to be left homeless and said one of the contract that was voided was a mistake and that I wasn’t allowed to move into the nice room / house due to the tenant changing his mind about moving out and they can’t kick him out even though I booked both rooms which should of secured the room, but they offered him to pay more money and he agreed to it, making more money on the room. So here I am left with no where to live after the month is up and asked me if I wanted to stay in the temporary house for 6 months charging me way more than it was worth in a disgusting house with a load of boys (4/5 boys) and I’m the only girl and upstairs made constant noise all night from 1am till 4am, I didn’t cook in the kitchen even once the whole time. Imagine the lengths they went through JUST to get me on the books to fill more rooms and just before moving out of the temporary room they put me into a brand new property charging me over a grand for a normal sized room and telling me the bigger room below is taken when it’s not really taken and THEN… charging the bigger room below £100 LESS than my smaller (or same size) room and giving less time on the contract even though they told me I couldn’t do less than 8 months. They Lie cheat and steal and the worst company I have ever dealt with. Please 🙏🏽 take in these comments carefully and be aware. They do not return calls once you are signed up with a contract and no way out. If there is any legal help out there, I would be very grateful to be in touch.

Also give wrong details like pass code for room and giving wrong keys to the house then saying ‘try it again’ when it’s just the wrong key.

I feel I was provided with excellent service by Cityrooms as a whole, but especially by Roberta Sonzogni who was helping me 1:1 during the process of booking the flat. She was very upfront with what I needed to provide and never left me in the dark about anything. I was a bit apprehensive as this was the first time I’d gone through the process as a solo tenant, but she really went above and beyond to look after me as a client. Would recommend

The worst of this society, manipulative company and taking advantage of real bad situations, I got set up by them from a tenant to senior agent and having to change onto a disgusting room less of the size with a single bed and paying double of what I was going to pay initially for a room that no one wants, had very crazy and frustrating month and they don't even give a f.. , they rather to keep crazy people living cheaper for them to set you up to pay more later for a place that never had new refurbishments, cold and low maintenance. Ridiculous. Think twice every time you see city rooms on an advert.