cinch - Derby Superstore Anmeldelser 

Picked up my new car at Cinch Derby today. Flawless experience. Ian Neal was super courteous and welcoming, he had answers for all my questions. Very happy with the car and service

Ian Neal just did our handover and it was such a pleasant experience. He’s a real asset to the Cinch team at Derby

We were given an hours notice that our car was no longer ready to collect. Costumer service were a massive let down but luckily Ian Neal helped us out in store. He did everything he could to move things along whilst being professional and honest.

Really knowledgeable, helpful. Brilliant experience, thanks!

Very straight forward until pick up. Left standing at the desk for 10 minutes in the Derby store. Then a further 1.5 hours until I actually got the keys. Only one person (Dave) doing the handover. He was great. So many other people could have supported him, even the girl at the desk who looked like she was colouring in.

Very straightforward and painless process from ordering a car to accepting delivery
Part exchanged my old car with no hassle or issues. Staff were very helpful throughout the process

I feel that all communications with your company were excellent, clear and concise. I was very happy with your personnel when my car was delivered, most helpful.

Ian neal was very good and explained everything that we needed to no

very happy with our experience “IAN NEAL” was very professional and helpful very pleased with the outcome

Car was ready very easy turnover, didnt take long

Vehicle had cosmetic issues which were only discovered after 10 days delivery date and only On close inspection!! This consisted of scratches on passenger door. Cinch did not want to know despite photographs being provided. Poor inspection process and customer service - beware!!

Ian Neal was incredibly helpful in getting my new car on the road asap

The driver was really nice but sadly that was the end of my experience.

The car was filthy and the interior was stained. A thick layer of tacky residue covered the car, with dust and grime caked in. The spare key didn’t work and there was no service history as advertised.
Clutch is not right and potentially on its way out. Car was meant to be transported from derby to Corby and it wasn’t so racked up miles before I received it.

Very good and polite Ian Neal was excellent in the handover process 👍

Miss sold part exchange. Accepted the part exchanged vehicle with a declared engine fault. Upon home delivery of new car (having paid £200) they refused to complete the sale.

It was agreed to drive the car 2 hours to Bristol to complete the exchange at an agreed time. Turned up only to find the car was not on site. Returned later in the day to complete.

Complaint raised with local branch (Derby), limited response until sale completed. Complaint raised centrally no response.

I paid £200 for home delivery and instead incurred additional cost to deliver the car to them! Also had to reinsure my my car to make the journey costing a further £30.

There was an offer of financial settlement with however no communication since the car was collected.

Very poor

Ian Neal couldn’t have done more to help when I collected the car, showing me how to get started and giving top tips

Very smooth process and great customer service :) Delivery service was very prompt and easy also

Nice personal touch, when dropping the car off.

The first time I went to look at, and purchase a car, I was refused finance because I didn’t have photo identification. I wasn’t informed that I would need photo ID, and the car I was going to buy was sold by the time I got the finances arranged elsewhere. The second car I looked at was fine, and I paid for it via external financing, but the service history’ was not as good as I had expected it to be and I have no idea what it’s actually had done before I bought it and I was very tempted to send it back and get my money back. However, up to now there’s no problem with it, so I have kept it. Hopefully I won’t regret that decision.

I recently purchased a Tesla through Cinch and unfortunately the collection experience was extremely disappointing.

When I arrived to collect the car, it was dirty and had several defects that I had been assured would be addressed before handover. These included a noticeable scratch across a door, deeper scratches, and a dent on the wheel arch. I raised these issues immediately but there was nobody on site with the authority to resolve them, and I was told everything had to be handled over the phone.

The handover process itself was frustrating. I arrived at around 3:30pm and didn’t leave until after 6:15pm due to an administrative error. Despite having already paid in full, staff believed I was part-exchanging a vehicle. This appeared to be another example of poor communication between departments and resulted in a lengthy delay while various teams tried to work out what had gone wrong.

To make matters worse, I drove away in a Tesla that was still linked to the previous owner’s Tesla account. This meant I couldn’t set up the Tesla app, use my phone as a key, or add payment details for Supercharging. The handover specialist wasn’t able to advise on how to fix this. The Tesla USB drive for Sentry Mode and dashcam recording was also missing.

The car itself drives well, and the phone staff I spoke with were polite throughout. However, politeness doesn’t make up for poor preparation, poor communication, and a handover process that left me feeling like I had to solve multiple problems myself after already paying for the vehicle.

Overall, this was far from the smooth, hassle-free experience that Cinch advertises, and I expected significantly better.