Ordered one of their valentines cheese gifts 11 days before valentines, received a email 9 days later to say order had been delayed (2 days before valentines). Emailed them back to ask if would be delivered in time for valentines. Recieved an email back to basically say they didn’t know when it would arrive. 2 weeks later finally arrived 3 days after valentines.
(Their own delay not DPD)
Complained and given a 20 per cent off next order! No thank u.
Don’t advertise a valentines gift if can’t for fill order on time and take 2 weeks!
UPDATE: 1 cheese (out of 2 cheeses in box)was also mouldy! They said would refund and refunded me for one cheese minus half the cost of the box which I did not pay any extra for as it was a total price for 2 cheeses in a box!
UTTERLY RIDICULOUS

Like everybody else, I wish I had read the reviews. What a gross way to run a company. No delivery for valentines day (was supposed to be delivered yesterday). No update. Discovered the order hasn't even left the "shop" yet. Awful AI chat bot, cant phone because, surprise surprise you don't work weekends. What a massive disappointment all round

'Order by midnight 9th February for Valentines delivery'
Express delivery order was placed in plenty of time, was apparently dispatched on the 12 February, DPD received the parcel on the 13 February and tracking states delivery on 16th. If you can't deliver on time, don't accept the orders. I now have a non existent valentines delivery and will have been in transit for 5 days, not acceptable for food items if it ever arrives.

Ordered to be delivered 13th Feb was emailed late the night before to say it wasn't going to be delivered immediately emailed back as was for valentine's day and it won't be here on time. Asked for a refund they emailed today to say can't refund as already dispatched. Why ask for a delivery date of you can't keep to it.

My second ever order with these jokers and exactly the same happens again.
Useless.

Placed my first order and chose delivery date of 11th February as I need if for a present early on the 12th. Now less than 24 hours before it’s due I receive notification that it’s delayed. Doh, I should have read the reviews, won’t be bothering with them again.

Pretty awful online ordering experience. The products look great to be fair, but come on guys, your website should really line up with your stock availability and your ability to process orders within the timeliness you specify. And your customer services department should really provide a service to customers?!!! I ended up with a delivery of cheeses 2 days after the birthday I'd ordered them for and 6 days after the delivery date I'd chosen. Such a shame.

I’ve used Chuckling Cheese for lots of hampers and guests. Just picked up my half price offer box and absolutely delighted. Great quality cheeses and great prices all the time but especially when they have offers on. ⭐️⭐️⭐️⭐️⭐️

The produce you receive is excellent and tasty I just wish they could get their delivery procedure sorted. Why ask us for a delivery date if you have no intention of doing it for that day??

I put in an order to be sent 4 days ago as a gift for someone. Today 4 days late, I complained and asked for a refund and compensation. I got a reply shortly that part of my items are out for delivery. No apologies or reason why it was delayed and no refund when I asked for one. It is ridiculous that it's 4 days late delivering and wonder how many more days before it will be received. Shocking, do not purchase from this company.

Was a gift I bought and they were over the moon

easy to order, and great customer service, order arrived in the expected time frame.

Incredibly fast delivery and a well packaged hamper. I ordered for my cheese loving partner for his birthday and he was over the moon. I am a first time buyer and will definitely be buying again. Absolutely love!

The selection of cheeses in the mystery box was excellent. A good choice. It was well worth purchasing. I loved my cheese at Christmas.

From the moment I ordered these items I couldn’t wait for them to arrive. Wasn’t disappointed they chutney is to die for and the cheeses I chose were scrummy yummy. Excuse me I am in cheese and pickle heaven! Bye

Great service, information and quality

I bought my husband the truffle pork scratchings for Christmas, they were delicious and I’d definitely recommend, can’t wait to try some more flavours

Products are fantasic.
Had a delivery problem not with the company but with the courier when addressed it was rapidly and professionally dealt with.

AVOID!!!! Would give this company zero stars if it was an option! Bought chuckling cheese crackers @ £6 a box! When opened they were all broken! Sent photos etc of box / crackers broken and customer service wouldn’t replace them without a receipt!! (These were their own branded crackers) - really poor customer service! Avoid!!!

Yet again another easy transaction, informed of delivery within a 1hr time slot, fantastic produce with excellent shelf life, will definitely recommend and will use again.