Choice Vehicle Rentals Anmeldelser 

I used to use this company fairly regularly - they were cheap & cheerful, but were always helpful and polite, and gave a good service. After a few years of not needing them, I've recently used them a couple of times in the past year. Oh. My. God. I don't know what's happened while I've been gone, but they've become unrecognisably poor.
First, their website is something from the 90s, so it doesn't work on anything other than a desktop PC (want to book from your phone or tablet? Yeah, dream on!) As for their customer "service" - it doesn't exist. The day after I booked, I got a phone call from them saying they were going to cancel my booking unless I paid the deposit straight away by credit card: previously, they accepted the deposit on the day, along with the hire fee. I refused to do this as they wanted to hold onto my money for over a week after I returned the vehicle (they claimed it was their bank doing this, not them - I used to work in banking and this is total bunkum). In the end, the guy became agitated, told me they didn't want my custom and abruptly terminated the call.
It looks as though their business model is to hold onto your money for as long as possible to help with their cash-flow: I'd be very wary about using Choice unless you're in the mood to give a bunch of cowboys an indefinite, interest-free loan.

Good and Bad.
Bad. Went to all the trouble of getting an International Driving Permit at Choices request only to be told when checking in that my old paper type UK license would suffice. Shame this wasn't explained when booking. It would have saved me a lot of hassle.
The initial car hired to me had 116,000 miles on the clock, crash damage to off-side wing and drivers door and stank of cigarette smoke. If the confirmation email described the car accurately I would not have booked it.
The good. On taking the initial car back it was changed with no problems. The replacement car had 70,000 miles less on the clock and most important for me didn't reek of cigarettes. I did wonder if the word "tozzer" scratched on the rear door was directed at me? (joking).
Happy with the price I paid. I wasn't expecting a new car. You get what you pay for.
At all times the staff were polite and curtious.
Summery. For a long term rental the price savings make it worthwhile, despite the age of the vehicles. For short term hire I'll probably go back to using the car hire firms at the airports.

We were not told about additional mileage charges when we booked the vehicle, only when we picked it up at 17:00 on Friday when it was too late to do anything about it. When we asked to speak to a manager about it, he was incredibly rude, smug, and dismissive, He even started laughing at me over it.
The van was also in an appalling state. A wheel bearing was clearly on it's way out, and there was a horrendous vibration above 40. It also had bulbs out, and no reverse lights. There were crumbs and crisps all over the cockpit, and car park tickets that were over a month old were left on the dashboard.

They give the impression of being a bunch of cowboys.

We hired a minibus from Choice Vehicle Rentals in Brighton for our wedding, to ferry people from the train station to the venue. On the first run to the station the power steering went and we were unable to use it, meaning our guests all had to use taxis at exactly the time when everyone was arriving. They did bring a replacement but refused to refund any part of the rental cost, even to cover the taxis that had had to be paid for while the minibus was out of action for an hour. They were rude to our friend who was driving the minibus when she asked about a partial refund - she was really upset because she felt the breakdown had let us down. Then they failed to even respond to my first email complaining, and finally replied to my second (saying I would leave a stinking review) with an unsatisfactory reply, completely failing to acknowledge that they had caused expense and inconvenience on our wedding day by hiring out a substandard vehicle.

I have been using Choice vans and car hire since I moved down to Brighton in 2006.

Recently when I rented a car from from them late 2016, I had to print out my driving licence counterpart from .gov.uk using a print function within that website. This morning, as I was again going to rent a car from them, I tried to print out the same document from gov.uk but found their website has altered and there is no print function anymore. Therefore the only way I could print my driving licence information is via print screen captures.

As the print function within a website compose the various screen pages into one entire document and prints it out securely whereas print screen captures of several screen shot and prints them out individually allows the possibility of fraud, therefore I thought it best to ring Choice office to clarify if print screen captures are acceptable or is there another work around they may advise.

I called their head office number 01323 520 353, a female person answered and I explained my query. She advised me to go to their website, click on licence information link and follow the instructions. I repeated that I have done that and their website link simply says print-out my licence information. I know what information I need to print out, my query is, how to print out, as there is no print function on the gov.uk site and will they accept print screen captures?

She again repeated to ask me to follow the instructions on their website and print out the information required or bring the code and pay the £5 charge for them to make the search on my behalf. I again tried to explain that I have already printed out all my driving licence information (Your details, Vehicles you can drive, Penalties and disqualifications) in print screen captures and before I could finish speaking, she quite rudely interrupted me halfway by again regurgitating, follow the instructions and print the information required or pay the £5 charge!

I then said, perhaps it's best I come into their Beaconsfield office with my print screen capture printouts later today to see if that is acceptable and I asked for her name, in case I am asked at the Brighton office. She muttered something and the phone line went dead.

I was rather surprised, so I called the Brighton office number 01273 819 303 and after a few rings and a click, the same female person answered (I think, though obviously not sure). I again politely explained my query, this time trying to be as clear as I can, simply asking if they will accept print screen print outs of my driving licence. Even before I finished talking, the phone went dead again.

Obviously I am rather annoyed, but more sad really because I have used Choice vehicle hire company for a while and have always found their business and service to be straight forward and friendly however this person's approach is definitely not conducive to the service I have received from this company over the years.

I have reluctantly hired a car from another hire company and it will certainly be a while before I contemplate using Choice again. It's always a great shame for small successful businesses to blatantly rely on their brief successes and ignore good customer service.