Easy to order from this company. We did experience an hiccup when the delivery van broke down and didn’t get our order when expected however the company were excellent in communicating with us every s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... Vis mer
Very helpful both in store and on phone when they called to thank me for the order and offer delivery dates. Delivery drivers were very helpful in putting boxes in garden and checking minor box dama... Vis mer
Selskapet har svart
These guys are fantastic! The service is truly top class. Everyone is highly professional while still being friendly and approachable. The fitters are polite and go above and beyond, nothing is ever t... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
Kontaktopplysninger
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Storbritannia
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Enestående
588 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Store was helpful and delivery was great
15. mai 2026
First Class Service
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would not be available until the end of June but assured me they would keep me informed of when it would arrive. The 2 men who delivered my furniture were polite and helpful. I love my new garden furniture and would highly recommend Chimes.
14. mai 2026
Brilliant company to buy from
Easy to order from this company. We did experience an hiccup when the delivery van broke down and didn’t get our order when expected however the company were excellent in communicating with us every step of the way until we did receive it. Chimes really are a fabulous company to buy from. Our ratten storage box is made to a high standard as our patio set we ordered last year. Will definitely order again
7. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Mrs Hoole,
Thank you so much for your wonderful review. We really appreciate your understanding regarding the unexpected delivery delay and are pleased to hear our team kept you updated every step of the way.
It’s fantastic to know you’re happy with your rattan storage box and that it matches the high standard of the patio set you purchased from us last year. Your continued support and recommendation mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind regards,
Chimes
Never delivered.rang company to say it…
Never delivered.rang company to say it wasn't delivered and was told to take it up with parcel company.parcel company never replied
7. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Mr Hobbs,
We’re sorry to read your review. We have investigated this with the courier, and the tracking confirms your item was delivered at 14:47 on 7th May, just two days after your order was placed, as we arranged express delivery for you. There is even a photo showing it has been delivered.
Our customer service team have also been trying to contact you via both telephone and email, as this issue had not previously been brought to their attention. We would appreciate the opportunity to resolve this for you, so please do get back in touch with us directly so we can help you.
Kind regards,
Chimes
Great service and professional
Great service and professional . Patio set is beautiful and top quality, would recommend them any time , thank you chimes
13. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Steven,
Thank you so much for your lovely review. We’re delighted to hear you were happy with both the service and your patio set. Knowing you found the furniture beautiful and top quality means a great deal to us. We truly appreciate your recommendation and your support, thank you again.
Kind regards,
Chimes
Tom and John were fantastic
Tom and John were fantastic! Very polite and helpful. Highly recommend.
Trina
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chimes Home & Garden Ltd
Hi Trina,
Thank you so much for your lovely review. We’re delighted to hear Tom and John provided such fantastic service. We’ll be sure to pass on your kind words to them. Your recommendation means a lot to us, thank you again for your support.
Kind regards,
Chimes
Highly recommend this company
Highly recommend this company. Excellent customer service staff. Polite, friendly & professional. Great product, great delivery team. Perfect, thank you.
6. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Vivien,
Thank you so much for your wonderful review and recommendation. We’re thrilled to hear you were happy with both our customer service team and delivery team. Providing polite, friendly and professional service is something we take great pride in, so your feedback means a lot to us. We’re delighted you love your product and truly appreciate your support. Thank you again.
Kind regards,
Chimes
Amazing service
Amazing service , from start to finish nothing too much trouble . Would definitely shop again
10. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Eileen,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience from start to finish. It was a pleasure serving you, and we really appreciate your support. We look forward to welcoming you back again soon.
Kind regards,
Chimes
Very helpful and delivered on our…
Very helpful and delivered on our preferred day. Would recommend.
29. april 2026
Svar fra Chimes Home & Garden Ltd
Dear M Ellison,
Thank you for your lovely review. We're so pleased we could help and arrange delivery on your preferred day. Your recommendation means a lot to us. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Friendly and helpful to deal with
Friendly and helpful to deal with. Goods arrived as described.
30. april 2026
Svar fra Chimes Home & Garden Ltd
Dear David,
Thank you for your kind feedback. I'm really pleased to hear you found the service friendly and helpful, and that the goods arrived exactly as described. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Very helpful both in store and on phone…
Very helpful both in store and on phone when they called to thank me for the order and offer delivery dates. Delivery drivers were very helpful in putting boxes in garden and checking minor box damage was not an issue.
Good customer service, I’d would buy from them again.
5. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear you had a positive experience both in store and over the phone. It’s great to know our delivery team was helpful and that the minor box damage didn’t affect your order.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Chimes
Great people and service
Ordered and found same at Lowe price and they matched it so always very helpful
5. mai 2026
Svar fra Chimes Home & Garden Ltd
Dear Steve,
Thank you for your lovely review. We’re so pleased we were able to help by price matching for you, and that you found our team helpful throughout. We really appreciate your support and hope you love your new furniture.
Kind regards,
Chimes
Svar fra Chimes Home & Garden Ltd
Dear Claire,
Thank you for your lovely review. We’re so pleased to hear you are happy with your furniture and hope you enjoy it for many years to come.
Kind regards,
Chimes
Ordered a glass mirror for my new home…
Ordered a glass mirror for my new home on the 31/3/2026. Not sure what date I received it. Open on the 6th May in my hew home only to find a crack . I bubbled wrapped and put fragile tape all over it . I know it was not me or the my removals. Chimes will not except my return for a exchange ,£219 down the drain so upset. Because it's a couple of days over in their terms and conditions. Won't he shopping with them again. awful customer care .
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chimes Home & Garden Ltd
Dear Tracy,
Thank you for your feedback. I can see the mirror was ordered on 30th March and delivered on 2nd April. Unfortunately, the damage was not reported until 7th May, which is outside our reporting timeframe for transit damage.
As the mirror had also been moved during a house move before being opened, we’re unable to determine whether the crack occurred during delivery or afterwards in transit/storage at the property.
We do understand this is disappointing, however we do have to follow our terms and conditions consistently for all customers.
Kind regards,
Chimes
Great Customer Service
From ordering online to receiving the product there was excellent communication including a call which is unusual these days.
The sun loungers I ordered are really comfortable and look great.
29. april 2026
Svar fra Chimes Home & Garden Ltd
Dear Ian,
Thank you for your lovely review. We’re really pleased to hear you were happy with both the communication and your new sun loungers. We believe keeping customers updated personally makes all the difference, so it’s great to know that stood out to you.
We hope you enjoy the loungers for many summers to come.
Kind regards,
Chimes
The furniture is beautiful (Portofino…
The furniture is beautiful (Portofino firepit). There was a little issue which was rectified by the management, who kept in contact.
29. april 2026
Svar fra Chimes Home & Garden Ltd
Dear Terri,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying your Portofino firepit furniture and that our team was able to quickly resolve the issue for you. Keeping our customers updated and ensuring you’re happy with your purchase is very important to us. We truly appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
Svar fra Chimes Home & Garden Ltd
Dear Mrs Cook,
Thank you so much for the fantastic review. We’re thrilled to hear you loved the product and had a great experience with our communication. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Chimes
Svar fra Chimes Home & Garden Ltd
Dear Anna,
Thank you for your kind words. We're really glad you had a positive experience with our friendly service and found our prices to be good value. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Chimes
Storage box
Very pleased with my order delivery is what they said within seven days.
Excellent service.
25. april 2026
Svar fra Chimes Home & Garden Ltd
Dear Sharon,
Thank you so much for your kind words. We’re really glad to hear you’re pleased with your order and that the delivery met expectations. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Chimes
The table and chairs itself is lovely…
The table and chairs itself is lovely (portofino range with fire pit) but the table/fire pit came with one branded leg missing, making it wobbly and pretty much un-useable. Contacted chimes who were lovely at first and now they are just taking forever to sort anything out. Taking days to get back to me each time. Emailing after nearly a week to say they have found stock (the set is now out of stock) elsewhere and that it is in ‘good condition’ to send to me and to replace. After paying over £1600 for this set I don’t really think this is acceptable to have a good condition replacement. I want brand new! That was a few days ago now and I have asked for a manager to ring me but it’s radio silence. I’m now checking my phone all the time for an update! They didn’t even say when the replacement was coming or if we need to dismantle what we have built already even though it’s just sitting there. I have kids and it is too dangerous incase it moves with the glass on top. Such a shame as the first few people I dealt with were lovely and since I have a problem now the service isn’t quick enough/ good enough for a resolve. The set itself is lovely but it’s such a shame that this has happened when the company should have done so much more or could have sorted this much quicker with a quick phone call to get it sorted and restore my trust! Bet after this review gets posted I get a phone call but it shouldn’t have to take for this to happen!
**response to the below**
The first issue was notified to yourselves on the 24th April, which is over a week ago now. Waiting days in between replies isn’t good enough for a product you’ve paid over £1600 for, a simple phone call to keep me updated rather than going back and forward would have been better. I have explained multiple times on emails in regards to my circumstances and they have been ignored, in the email today there still has been no mention of when the new piece is being delivered and we have been told to dismantle the other one which is ridiculous in itself.
25. april 2026
Svar fra Chimes Home & Garden Ltd
Dear Sarah,
Thank you for your feedback, I’m really sorry for the frustration this situation has caused.
Having reviewed the notes on our system, I can see that this issue was only reported to us a week ago, and since then our customer service team have been actively working with both our warehouse and yourselves to get this resolved as quickly as possible.
The Portofino set has now unfortunately sold out however, we do have spare parts available to resolve the issue for you. I can also see that, as requested, you asked to view photos of the replacement base from our warehouse before it is sent. While we completely understand wanting reassurance, this has added a couple of days to the process while the warehouse obtained and shared these images. These have now been sent over to you, and the replacement base is ready to be dispatched as soon as you confirm you’re happy to proceed.
We do appreciate your patience, and we’re sorry again for the delay and inconvenience caused. If you’re happy with the images provided, please do confirm this with our customer service team so they can arrange the exchange without any further delay.
With regards to your recent comment, we were awaiting the requested photos of the base from our warehouse which you requested prior to dispatch, which unfortunately caused a delay of a couple of days in processing the exchange. We kindly ask that you remove the existing base so that we can proceed with the replacement. I hope this makes sense and if you need any further assistance please do not hesitate to contact our customer service team who will be happy to help.
Kind regards,
Chimes
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.