Cheaper Fly Ltd Anmeldelser 55

Abdul really responded well to my worries
He was able to reassure me of my journey and full support of your company.
Thumbs up for you guys.
Regards

I had an absolutely fantastic experience with Cheaper fly, they have always been super helpful from booking tickets to changing flights if needed and respond super quick. They’ve always treated customers so well and are very professional and friendly. Their communication has always been commendable. I would always recommend them.

Very disappointing experience with this travel agency. We booked an Umrah and Dubai package worth approximately £5,950 after being promised 5-star and 4-star hotels, professional service, flights, transfers, and support throughout the journey.

However, after arriving in Saudi Arabia, the hotels provided were completely different from what was promised. The rooms were dirty, dusty, poorly maintained, and not suitable even for basic accommodation standards. There were no proper cupboards or space for luggage, and the hotel conditions were nowhere near the 5-star or 4-star standard advertised by the agency.

Customer service was also extremely poor. When we contacted the agency for help, we were told to manage the problems ourselves instead of receiving proper assistance.

We were also charged excessive amounts for extra luggage. The agency asked us to pay around £285, while the same luggage service was later arranged through another agent for approximately £80 only.

In addition, the airport transfer service was badly managed. Our family, including my disabled mother, was left waiting for transport during the early hours of the morning and we nearly missed our flight due to the driver arriving very late.

We were also charged for Dubai hotel bookings and flight tickets that were never used, yet no refund or proper assistance has been provided.

We have all the evidence to support these complaints, including:
• Emails
• WhatsApp messages and voice messages
• Booking confirmations and invoices
• Hotel videos and photographs
• Proof of the promises made by the agency

Please do not make false claims or deny responsibility, as all evidence has been saved.

We are currently taking legal advice and are prepared to proceed with legal action, including complaints to Trading Standards UK and the relevant consumer protection authorities if this matter is not resolved properly.

I would strongly advise others to be very careful before booking with this company.

I cannot sing the praises of this company high enough
Jazzy and the team went far beyond what I expected of a travel agent
Jazzy looked after me so well,after I missed my flight back to the UK
(Totally my fault)
Cannot recommend them more
Brilliant service
11/10

Cheaper Fly Ltd provided outstanding assistance, particularly when air travel was likely to strain my budget. The agent, Abdullah, promptly reached out and guided me throughout the entire reservation process. His advice was invaluable, and he demonstrated remarkable flexibility by allowing me to hold the booking and pay for the seat afterward.

Jazzy Cruz was really helpful throughout the whole process, from checking up with the cheapest flight deals to ensuring I get my tickets well in time. He responded to every query I had and reassured me coz I was skeptical from the beginning 🥹which is normal as it was my first time using booking agents. I totally recommend their services 10/10👏🏾👏🏾

This was my first time flying with them, and they were extremely helpful throughout the entire process. They assisted with arrangements, provided clear guidance, and helped with airline procedures and check-in. They thoroughly supported me with my boarding passes and stayed in contact, ensuring I was guided and looked after on my return journey to the UK. I was very happy with their service, thoroughly convinced, and would highly recommend them to anyone planning future travel.

Muhammed Saad was a polite gentleman and he knows his job and his customer service is very good!

I was referred to Cheaper Fly by a friend and Moira has been my go to person whenever I've needed to book a flight ticket. Her service is consistently thorough, precise, and highly responsive. I have booked with her more than 7 flights, each experience has been seamless. She quickly resolves any issues and saves me time of searching for flights myself by providing tailored options every time. I highly recommend Cheaper Fly and Moira for reliable, efficient travel support.

Abdul went above and beyond to find a good deal for my parents. I was a bit sceptical at the beginning but he reassured me and gave me confidence to trust the company. I’m glad I used cheaper fly. I would highly recommend this company. Very good customer service and very efficient. Will be using them again for all future travels.
Vanessa

Jacob was brilliant, his customer service was top notch and felt well taken care of. From getting regular updates on payments, securing the tickets and ensuring our onboarding process went smoothly. He was a champion. The icing on the cake was when he checked on us on our return.

It was like a personalised engagement with the Cheaperfly agent, Raymond Gray. He was quite helpful in his attending to my flight request and was very polite and professional. He made it easy for me to recommend Cheaperfly to anyone.

The flight was good and the food was okay.

Jazzy Cruz helped with my mum’s flight and he was great. He gave timely responses to all my questions and was very willing to help with all the specifications I wanted to ensure that her flight was stress free for her. I will always recommend.

I got to know Jazzy of Cheaper flights through a referal, and I must say Jazzy just from the start of it all was super amazing, the service he delivers is out of this world. And I used to stress him because my trip on its own had so many uos and downs and at times I would call him after 11pm and he would still pick up and assure me he will do his best to accomodate us. On the day of flying there was an issue at the airport with the age of my child and I rang Jazzy and he was right on the phone with me until the issue was resolved. When this happened We freaked out because we have dealt with Agencies before and you know they switch off phones when a client travels or don't take calls at all. Our trip was amazing and we are now using cheaper flight forever. I would recommend Jazzy's service at any given day and time. Thank you so much.

Jacob has been fantastic he is quick to answer your questions and works tiresly to find you the cheapest fights. He is my now my go to person when booking any flights.

I was very sceptical using this company BUT I would use no one else now. Jacob has gone way beyond the norm sorting cancelled flights, flight changes etc. for me. Thank you Cheaper Fly for bring so reliable, friendly and always making sure I get the best flight price.

I would like to complain about two members of your staff.
Zach and Jacob.
I booked a holiday with your company for Christmas, I have been speaking to Zach and he got me a good deal. I explained to Zach that I had to wait for my daughters visa to come through before I committed to the holiday he said no problem I could pay a deposit and the full amount doesn't need to pay until 2 weeks before going away. He said this on more than one occasion. Three days later I had to chase up the information on the flights, this is when Zach phoned me asking when can I pay for the full flight because the airline won't reserve the seats, I said I couldn't pay for it all in one go. He said he had to speak with his manager.
Jacob the manager phone today asking for the full amount and I explained what Zach had said and he replied did I get that in writing about paying 2 weeks before we went as I was lying about this.
I'm absolutely discussed in how I have just been spoken to and treated by your staff.
I feel let down, by one unhappy customer 😔

Sent from Outlook for Android

Good customer service from Cheaper Fly especially from Jazzy. Patiently responding to my a million questions. The whole process was smooth. Highly recommended

the ticket rep was fabulous.she went beyound the call of duty.
i highly recommend her company to promote her to a managerial level.she can to wonders for the company