Fue muy fácil la compra me llegó hasta mi destino tardo un poco en aduanas y pagué impuestos 155 dlls por 8 botellas
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Vis mer
Selskapet har svart
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Vis mer
Selskapet har svart
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Kontaktopplysninger
52 rue Clément Thomas, 33500, Libourne, Frankrike
- +33954286436
- contact@chateau.com
- chateau.com
3,9
Bra
187 anmeldelser
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Everything was perfect
20. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Paulius for this excellent comment. We're glad to see that you are fully satisfied.
Let's hope that your tasting will be as good as your buying experience!
Thanks for your confidence,
Team Chateau.com
I wld hv given a 5 star but for UPS…
I wld hv given a 5 star but for UPS shipping. w DHL they take care of EVERYTHING! They only email me & call or txt to confirm the amount of duties I have to pay. After that I just make sure my check is there upon delivery.
With UPS they sent me a vague email asking me to print fillup a form for customs, email it back to them and then they email you the bill which I have to go to the bank to pay and then email them copy of deposit slip, after confirming my payment thats when they will dlvr. There emails and messages arnt also clear on what am suppose to do. All this gave me some anxiety and stress. But over all I got my box in good order.
12. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Joy for taking the time to leave us this constructive comment highlighting a fact we didn't know.
We will contact our delivery service providers to see if we can find simpler and more convenient solutions for our customers.
We thank you for your positive evaluation despite this disappointment in delivery that was beyond our control.
At your service,
Team Chateau
Very well packed!
11. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Chantal for this excellent comment.
We always take great care in the packaging of our parcels so that our products arrive at their destination without risk of breakage.
At your service
Team Chateau.com
Great service and efficient deliver
7. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thanks Vincent for this excellent comment.
We're glad to see that you are perfectly satisfied.
We wish a tasting as good as your buying experience !
Thanks for your confidence,
Team Chateau
Great service.
Great service.
There was a delay in the delivery of approximately one week, but I was always well informed about the status of the order. Communication very friendly.
23. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you for this great comment.
We always try to keep our customers informed if their order take a little more time than usual.
It's a little more work for us but it's a lot less stress for our customers who are looking forward to their wines!
Best regards,
The Team Chateau
Rien dire tout est rapide
Rien dire tout est rapide
Colis bien emballé
11. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Merci Vincent pour ce commentaire.
Nous espérons que la dégustation sera à la hauteur du traitement de votre commande.
Bien cordialement,
L'équipe Chateau
you have so many vintage wines
10. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Chang Hye,
We do our best daily to provide you in interesting bottle at the best possible price.
At your service,
Best regards,
The team Chateau
Very good experience
Very good experience: pre-sales assistance, delivery times and packaging quality are excellent
10. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Pietro,
We are glad to have grant you satisfaction.
See you soon in our website.
Best regards,
The team Chateau
Second time using Chateau ..
Second time using Chateau ... and remain impressed.
Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed.
Packaging cannot be faulted.
12. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Dear Peter,
Thanks for taking time to place a comment.
Happy that everything run correctly and again sorry for this small delay.
At your service,
Best regards,
Team Chateau.com
Really serious and honest Merchant
Really serious and honest Merchant. Never disappointed
11. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Dear Gerhard,
Thank you for your nice words and confidence.
Best regards,
Team Chateau.com
Only minus was the freight costs
Only minus was the freight costs, which were much more expensive than you usually pay all other places
9. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Dear Sir,
Thank you for your confidence and good marks.
We do our best concerning the shipping cost, we will check if we can again adjust prices in the near futur.
At your service,
Team Chateau.com
This Company is very good when it comes…
This Company is very good when it comes to customer service, responding to my emails promptly, and providing sound advice on wine. I will be using them again soon.
9. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Dear Riley,
Thank you very much for your good words and confidence.
At your service,
Best regards,
Team Chateau.com
Vins magnifiques
Vins magnifiques, livraison du jour au lendemain, emballage très soigné, personnel passioné. What else?
9. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Bonjour David,
Merci d'avoir pris le temps de nous évaluer et merci de votre confiance.
Bien à vous,
L'Equipe Chateau
Timely delivery
Timely delivery, well packaged, reasonable price.
12. august 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thanks Johnnie for this great comment.
We are glad that your experience went perfectly.
We hope that your tasting will go as well!
The Chateau.com Team
Exceptional customer service- thank you
5. august 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Deirdre for taking the time to leave your opinion.
We are happy to have met your expectations.
We wish you a good tasting!
The Chateau.com Team
Very efficient staff
Very efficient staff. Replies immidiately
15. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you Frederick for that very positive comment.
Although we are an online store, we like to be able to talk to our customers.
Also, we always try to answer them quickly via our chat in order to solve as well as possible any problem and/or particular request.
We are happy to have brought you satisfaction!
The Chateau.com Team
Svar fra Chateau.com
Thank you for taking the time to write to us with this excellent comment.
The security of the packages we send is one of our priorities. We are delighted that the delivery of your order went perfectly.
The Chateau.com Team
STAY AWAY FROM CHATEAU.COM
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully priced, and that they would cancel my order due to this fact. I was not asked or consulted, just offered other “discounted” wines which were overpriced when compared to other vendors. I still haven’t received my money back.
8. juli 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Dear Sir,
You place your order on the 4th of July at 19/28 and we contact you concerning an error from one of our partner concerning the name of wine and price associated, on 5th of July at 11:07, so not days after, but less than 18h after your oder, in contrary of what you wrote.
In the present case, the price announced let clearly think about an error in the Chateau offered since there was a blatant and obvious error on the price announced the 4th of July.
As explain in our exchange we suggest some other wines or the full refund as indicated in our Terms of sales, so we do offer immediatly the refund, which is totally normal, but you had the choice, propose at the very start, in contrary of what you wrote;
Since you weren’t interested we immediately arrange your refund the 8Th of July (today) and sent you the proove at 15:35, in contrary of what you wrote.
We perfectly understand that you are unhappy, but it is dishonest to say that we are not trustable and a dishonest business, this is untrue.
Cordially,
Team Chateau.com
My first order
easy to order, perfect packaging, very quick delivery service.
everything was complete and well kept.
17. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Hello Marco and thank you for taking the time to leave us this excellent comment.
We make it a priority to ensure that our packages are as secure as possible so that they can be delivered safely to our customers.
We are glad that your experience went smoothly.
The Chateau.com Team
Great service with very swift delivery
Great service with very swift delivery. Wines are packaged well and plenty of notice given for delivery time/date.
13. juni 2019
Anmeldelse skrevet uten oppfordring
Svar fra Chateau.com
Thank you James for taking the time to leave us this eloquent comment.
Have a good tasting!
The Chateau.com Team
Dette er Trustpilot
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