I never take the time to write reviews however I had to as the experience I have had with Charlotte mills has been nothing short of amazing. I have purchased my wedding dress, my second look co... Vis mer
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Absolutely beautiful dress — I tried on several short wedding and occasion dresses before choosing Charlotte Mills, and by far this one felt the most bridal. The quality and craftsmanship are amazin... Vis mer
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The most beautiful shoes - comfortable, stunning with incredible attention to detail. I have quite wide feet and their wide fit range were perfect Packaging was next level too and Alex in customer... Vis mer
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Ordered a dress for an event. Unfortunately it was way too big around the bust and very revealing. Returned the dress, return process was very extensive and tries to avoid you returning items by askin... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Charlotte Mills, we craft more than bridal footwear and clothing; we create timeless treasures for all your 'I do' moments. Our designs blend heartfelt sentimentality with bold elegance, ensuring that from the aisle to anniversaries, every step you take has style and every moment that meaning. Because some moments in life deserve a perfect fit.
Kontaktopplysninger
Charlotte Mills, The Aisle Edit, Huddersfield Road, Scouthead, Saddleworth, OL4 4AG, Greater Manchester, Storbritannia
- info@charlottemillsbridal.com
- charlottemills.com
4,5
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Svar fra Charlotte Mills
Thank you so much for your lovely review, Carol! We’re delighted that you found your shoes both beautiful and comfortable. We hope you enjoy wearing them on your special day 🤍
Best wishes,
Alex 🤍
Team Charlotte Mills
Outstanding
I never take the time to write reviews however I had to as the experience I have had with Charlotte mills has been nothing short of amazing.
I have purchased my wedding dress, my second look corset and skirt along with my veil for my elopement in Vegas and the quality and attention to detail on all pieces are stunning! The items are packaged so beautifully with thoughtful cards that I will treasure forever.
I want to say a very special thank you to Alex in customer service as she has gone above and beyond to help me create my dream look and has been extremely attentive. I honestly can’t express enough gratitude. Charlotte mills, thank you. 🤍
13. august 2026
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Svar fra Charlotte Mills
Thank you so much for taking the time to leave such a wonderful review, Leanne. It truly means the world to us!
It has been an absolute pleasure helping you create your dream look for your Las Vegas elopement, and I’m so pleased that you love everything. We hope you have the most incredible wedding day and make memories you’ll treasure forever 🤍
Best wishes,
Alex 🤍
Team Charlotte Mills
Best bridal shoes
The order arrived quickly and very well packaged. I love all the extra bits that is included in the box such as the dustbag and the letters. They made the purchasing of the shoes more meaningful and intentional
29. juli 2026
Svar fra Charlotte Mills
Thank you so much for your wonderful review, Jasmin! We’re delighted that your order arrived quickly and that you loved all the thoughtful details included in your box. It means so much to know that they made the experience feel even more special 🤍
Best wishes,
Alex 🤍
Team Charlotte Mills
The most beautiful shoes
The most beautiful shoes - comfortable, stunning with incredible attention to detail. I have quite wide feet and their wide fit range were perfect
Packaging was next level too and Alex in customer service was so helpful
27. juli 2026
Svar fra Charlotte Mills
Thank you so much for your wonderful review, Helen! 🤍
We’re delighted that you found the wide-fit shoes both beautiful and comfortable, and that you loved all the little details and packaging too.
It was an absolute pleasure helping you, and we hope you enjoy wearing your Charlotte Mills shoes for your special day!
Love,
Alex
The Charlotte Mills Team 🤍
Svar fra Charlotte Mills
Thank you so much for your lovely review, Sophie 🤍 We’re delighted to hear that you found your shoes beautiful and comfortable to wear!
Kindest,
Alex 🤍
Beauty in every details
Loved everything about these shoes - design, quality, attention to every details. Still need to check them in dance at my wedding 😊
27. juli 2026
Svar fra Charlotte Mills
Thank you so much for your lovely review, Nataliya! We’re delighted that you love the design, quality and attention to detail of your shoes. We hope they’re just as perfect on the dance floor and that you have the most wonderful wedding day 😊🤍
Kindest,
Alex 🤍
Svar fra Charlotte Mills
Thank you so much for your lovely review, Sam! We’re delighted to hear you think your shoes are stunning and hope you absolutely love wearing them 🤍
Kindest,
Alex 🤍
The Perfect Shoes
I absolutely loved these shoes.
I wore the 'Mia Blue Wide Fit' and they were so comfortable to wear on my wedding day. The shade of blue was just beautiful. The perfect wedding shoes and I couldn't have been happier with them.
10. juli 2026
Svar fra Charlotte Mills
Hi Kim,
Thank you so much for your wonderful review.
We're absolutely delighted to hear that you loved your Mia Blue Wide Fit shoes and that they were so comfortable to wear on your wedding day.
It's lovely to know that you loved the beautiful shade of blue and that they were the perfect finishing touch to your bridal look. Hearing that you couldn't have been happier truly means the world to us.
Congratulations on your wedding! We wish you a lifetime of happiness together, and thank you for choosing Charlotte Mills to be a part of your special day.
Love,
Alex & Team Charlotte Mills 🤍
Disappointing
I really wanted to love my experience with Charlotte Mills because I’d saved for a long time to buy my wedding shoes. Spending £290 on a pair of bridal shoes felt like a special purchase, and I expected the level of service that comes with a luxury bridal brand.
I ordered the Katie Pearl shoes in a size 5, but instead received a completely different style in the wrong size. I emailed customer services multiple times and heard nothing back for quite a while. Eventually, I contacted the brand through Instagram, where I was put in touch with Alex. She explained that she hadn’t received a single one of my emails through the customer service inbox and ended up emailing me from a different email address because, apparently, the customer service email wasn’t receiving my messages.
By the time the issue was finally being resolved, I was told that the Katie Pearl shoes I’d originally ordered had actually sold out, despite my order having been accepted. As an alternative, I was sent the wide-fit version in a size 5, which was far too big. With my dress fitting only days away, another exchange was arranged and I eventually received the wide-fit version in a size 4. They fit well enough, but by that point I was simply grateful to have something I could wear in time for my wedding.
I also found it frustrating that it was only after my partner, who has around 55,000 followers on TikTok, contacted the brand that communication seemed to move forward. Whether that was a coincidence or not, that’s how it appeared from my perspective.
To be fair, once Alex became involved, she was kind, helpful and did everything she could to get a solution in place. She offered me a complimentary veil as a goodwill gesture, but I already had a veil, so I asked whether a partial refund would be possible instead. She said she would need to ask Charlotte, and the refund that was approved was £40.
While I appreciate receiving something, a £40 refund on a £290 purchase doesn’t feel proportionate considering I received the wrong shoes, experienced long delays in communication, found out the shoes I’d ordered were actually sold out, and ultimately had to settle for a different version because I was running out of time before my wedding.
What makes it even more disappointing is seeing Charlotte Mills regularly gifting shoes to influencers across social media. I completely understand that influencer marketing is part of modern business, but as someone who saved for months to buy these shoes myself, it was hard not to feel overlooked. Seeing gifted orders showcased while my paid order was sent incorrectly twice and became so difficult to resolve left me feeling that paying customers aren’t receiving the same level of care and attention.
The shoes are beautiful, and I genuinely appreciate Alex’s help once she became involved. Sadly, the overall experience fell well below what I’d expect from a luxury bridal brand, and that’s what I’ll remember most.
9. juli 2026
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Svar fra Charlotte Mills
Hi Katie,
Thank you for taking the time to leave such a thoughtful and honest review.
Firstly, I'm so sorry that your experience didn't reflect the level of service we strive to provide. Reading your review, it's clear that whilst we were ultimately able to find a solution, the journey to get there left you feeling disappointed, and for that I am genuinely sorry.
I completely understand why this experience felt so significant. Choosing your wedding shoes isn't just another purchase – it's one of those special moments you've looked forward to, saved for and imagined as part of your wedding journey. We never want that excitement to be overshadowed by unnecessary stress.
I'm so pleased that Alex was able to support you once she became involved, but I also recognise that this doesn't undo the frustration you experienced beforehand. We always want our brides to feel valued from the very beginning, and I'm sorry that we fell short of that on this occasion.
Thank you for taking the time to share your experience so openly. Feedback like yours encourages us to keep improving, and we genuinely do take it on board.
I truly hope that, despite everything, you feel incredible wearing your beautiful shoes on your wedding day next month, and I wish you both a lifetime of happiness together.
Kindest,
Charlotte x
Svar fra Charlotte Mills
Hi Maria,
Thank you so much for your 5-star review! 🤍
We really appreciate you taking the time to support Charlotte Mills, even without leaving a comment. It means so much to our small team.
We hope you love your order, and we wish you all the very best for your special day.
Love,
Alex & Team Charlotte Mills 🤍
Perfect! (Katie Pearl shoes)
Super easy website to use and I’ve been looking at buying these for my wedding next year for ages! So happy with them and can’t wait to wear them! They are even more perfect in person.
24. juni 2026
Svar fra Charlotte Mills
Hi Cathleen,
Thank you so much for your wonderful review 🤍
We're so pleased to hear that you found our website easy to use and that your Katie Pearl shoes were everything you'd hoped for. It means so much to know they were even more beautiful in person!
Thank you for choosing Charlotte Mills to be part of your wedding next year. We hope you absolutely love wearing your shoes on your special day and make lots of wonderful memories in them.
Wishing you all the best with the rest of your wedding planning!
Love,
Alex & Team Charlotte Mills 🤍
Amazing customer service!
Alex from Customer Service has been so helpful when I had issues with my return. Was always willing to help and quick to respond!
7. juli 2026
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Svar fra Charlotte Mills
Hi Emily,
Thank you so much for your lovely review 🤍
I'm so pleased I was able to help with your return and get everything sorted for you. It's wonderful to hear that you felt supported throughout the process and that my communication made a difference.
Thank you for taking the time to share your experience and for your kind words. They really do mean so much.
Love,
Alex & Team Charlotte Mills 🤍
Have tried to contact seller multiple…
Have tried to contact seller multiple times and received no response.
26. juni 2026
Svar fra Charlotte Mills
Hi Leah,
Thank you for taking the time to leave your review, and I'm so sorry that you had difficulty getting in touch with us.
We completely understand how frustrating it is when you're waiting for a response, and I'm very sorry that we didn't provide the level of service you deserved.
As a small, family-run business, we were operating with a significantly reduced team during this period due to a family wedding alongside planned annual leave. Whilst we worked hard to ensure every bride's order was dispatched on time, it unfortunately had a knock-on effect on our email response times.
This is by no means an excuse, but I did want to provide some context as to what was happening behind the scenes. We know how important timely communication is, and we're sorry that we fell short on this occasion.
Thank you again for your feedback, and we truly appreciate you bringing this to our attention.
Kindest,
Alex & Team Charlotte Mills 🤍
Ottlie mid height wedding shoes
I'm obsessed with the Ottlie mid height shoes. Delivered promptly and they are well worth the price. So comfortable and I can't wait to wear them for my wedding next year. The pictures on their website dont do them justice. Just stunning! I found them true to size ( ordered size 6).
4. juli 2026
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Svar fra Charlotte Mills
Hi Lynne,
Thank you so much for your lovely review 🤍
We're absolutely thrilled to hear you're obsessed with your Ottlie Mid Height shoes! It's wonderful to know they arrived promptly, feel so comfortable, and that you found them true to size.
We especially love hearing that they exceeded your expectations and looked even more beautiful in person than on our website. Comments like yours truly mean so much to our team.
We hope you have the most amazing wedding next year, and we can't wait for your Ottlies to be part of such a special day.
Love,
Alex & Team Charlotte Mills 🤍
Charlotte Mills Wedding Dress
I have recently purchased CHM mini wedding dress and let me tell you it is just WOW. The quality and craftsmanship is amazing. The tuĺle and details are high quality and so precise. They fit like a glove and due to the inbuilt corset I won't need any alterations. Thank you
4. juli 2026
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Svar fra Charlotte Mills
Hi Tereza,
Thank you so much for your wonderful review 🤍
We're absolutely delighted to hear how much you love your CHM mini wedding dress. Hearing that it fits like a glove and that the built-in corset means you won't need any alterations is fantastic news!
It means so much to know you've noticed the quality, craftsmanship and attention to detail that goes into each piece. Your kind words are truly appreciated by our whole team.
We hope you have the most incredible wedding day and make lots of wonderful memories in your dress.
Love,
Alex & Team Charlotte Mills 🤍
Gorgeous quality, great communication
I ordered a wedding dress and Alex was so helpful in sending me through the measurements so that I could choose the right size. The dress itself is of amazing quality and looks beautiful on! Alex was so communicative and kind to me, she really went above and beyond. I fully intend to order my bridal shoes for my overseas wedding from this store because the quality and service was so amazing. Thank you!
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Charlotte Mills
Hi Erin,
Thank you so much for your lovely review 🤍
It was such a pleasure helping you find the right size, and I'm so pleased to hear that you're happy with your dress. Knowing that the measurements helped you choose the perfect fit and that you love the quality means so much.
Thank you as well for your incredibly kind words about my customer service. It really does mean the world to know you felt looked after throughout the process.
We're so excited to hear you're planning to order your bridal shoes with us too, and we can't wait to be a small part of your overseas wedding.
Wishing you all the very best with your wedding preparations, and thank you again for taking the time to leave such a thoughtful review.
Love,
Alex & Team Charlotte Mills 🤍
purchased my daughter’s wedding shoes…
purchased my daughter’s wedding shoes from this company, and I couldn’t be happier with the experience. The customer service was outstanding, and my daughter is absolutely thrilled with her shoes. They are beautiful, well-made, and of excellent quality.
I needed some information regarding an early delivery, and the response was prompt, helpful, and very friendly. The entire process was smooth and stress-free. Overall, I am extremely happy with both the product and the service and would highly recommend them.
27. mai 2026
Svar fra Charlotte Mills
Thank you so much for your wonderful review, Karen 🤍 We’re absolutely delighted to hear that both you and your daughter had such a positive experience with us.
It means so much to know that she loves her wedding shoes and that you were happy with both the quality and craftsmanship. We also really appreciate your kind words about our customer service. We always want the process to feel smooth, personal and stress-free, so it's lovely to hear that we were able to help with your delivery enquiry and make everything a little easier.
Thank you for choosing Charlotte Mills to be part of such a special occasion, and for taking the time to share your experience. We hope your daughter has the most magical wedding day ✨ Alex x
Beautiful products
Beautiful products, high quality styling, superb packaging - all in all 100% experience
26. mai 2026
Svar fra Charlotte Mills
Thank you so much for your lovely review, Elizabeth 🤍 We’re absolutely delighted to hear that you had such a positive experience with us. From the quality of our products to the styling and packaging, we put so much care into every detail, so it means the world to hear that this stood out to you.
Thank you for taking the time to share your kind words and for choosing Charlotte Mills ✨ Alex x
Very good service and the shoes are…
Very good service and the shoes are amazing ! The best choice! Very comfortable, good material and also very pretty! I love them !
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Charlotte Mills
Thank you so much for your lovely review, Mihaela 🤍 We’re absolutely delighted to hear that you love your shoes! It’s wonderful to know that you found them comfortable, beautiful and made from quality materials too.
Thank you for your kind words about our service as well. We always want our brides to feel supported throughout their journey, so feedback like this means so much to us. We hope you enjoy wearing your beautiful shoes and thank you for choosing Charlotte Mills ✨ Alex x
The quality is incredible and the customer service is second to none...
Absolutely beautiful dress — I tried on several short wedding and occasion dresses before choosing Charlotte Mills, and by far this one felt the most bridal. The quality and craftsmanship are amazing, and it looks even more stunning in person. You can truly tell how much care and detail goes into Charlotte Mills designs.
The customer service is also second to none. Alex F. has gone above and beyond to help me and has been so lovely, helpful and kind throughout. Such an amazing experience from start to finish — I couldn’t recommend Charlotte Mills enough!
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Charlotte Mills
Thank you so much for your wonderful review, Monika 🤍 Your kind words truly mean so much to us.
We’re absolutely delighted to hear that your dress felt so special and that the quality, craftsmanship and attention to detail stood out to you. We put so much love and care into every design, so hearing feedback like this is incredibly rewarding.
Thank you as well for your lovely words about our customer service. It was an absolute pleasure helping you, and I’m so pleased that your experience felt positive from start to finish. Thank you for choosing Charlotte Mills and for taking the time to share your experience. We hope you have the most magical wedding day ✨ Alex x
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