I had a great experience with Goddiva customer service. I bought a dress that was a perfect fit and excellent quality. Unfortunately, I had some issues with the zip, which caused me a bit of stress.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Goddiva Goddiva Goddiva Will always be my go to for occasional dress shopping. So far I have bought 4 dresses Black sequins velvet dress with bows 💯 Navy blue velvet dress ❤️ Off shoulder f... Vis mer
The dress I ordered was really poor quality for the amount I paid for it. Felt more like a Shein quality dress. Had to pay to return it. Just feel that my experience was disappointing because... Vis mer
Selskapet har svart
A special thank you to Clare, who investigated my returns, and Noel and Showmiya, who handled my initial query - all were incredibly helpful and efficient. I had a really positive experience... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Goddiva, we specialise in glamorous occasionwear designed to help every woman feel confident and stylish. From weddings and proms to parties, evening events and special occasions, we create celebrity-inspired fashion without the luxury price tag. We are a UK-based online fashion retailer committed to offering inclusive styles designed to flatter all shapes, sizes, ages and skin tones. Our collections combine trend-led design with affordability, making statement dressing accessible to everyone. Customer satisfaction is at the heart of what we do, and we are proud to have built a vibrant online community of #GoddivaGirl customers who love sharing their looks and experiences. We ship worldwide and our dedicated customer service team is always on hand to help with any queries to ensure a smooth shopping experience.
Kontaktopplysninger
Storbritannia
- info@goddiva.co.uk
- www.goddiva.co.uk
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dress purchased from Goddiva
I purchased a dress from Goddiva. It arrived quickly, was exactly as the picture and fits perfectly. Good value for money. Would definitely recommend.
Great dress, stylish design and fab quality
From ordering to delivery and product quality I was super pleased with a dress I purchased for an up and coming race day. The dress fits well, it is stylish and looks amazing on can’t wait to wear it.
Clare, Noel and Showmiya
A special thank you to Clare, who investigated my returns, and Noel and Showmiya, who handled my initial query - all were incredibly helpful and efficient.
I had a really positive experience with Goddiva’s customer service team when arranging my returns.
What stood out most was how proactive they were throughout the process. Rather than placing the burden on me to chase updates or figure things out, the team took initiative at every stage - they were already one step ahead, anticipating the process and making it smooth from start to finish.
It made a noticeable difference, especially with multiple parcels involved. Everything felt organised, responsive, and handled with care.
Really impressed with the level of service.
I had a great experience with Goddiva…
I had a great experience with Goddiva customer service. I bought a dress that was a perfect fit and excellent quality. Unfortunately, I had some issues with the zip, which caused me a bit of stress.
I contacted customer service, and they responded immediately. They were very helpful, answered all my questions, and sent me a return label straight away so I could arrange a refund.
I’m very happy with how everything was handled, and my overall experience with the company has been excellent. I would definitely buy from Goddiva again in the future.
Divine.
The dress was a gift from my husband and it is described on the website as Embroidered Mesh Maxi Dress - colour Blush. It was purchased with the intent to be altered, as I am a size 6 and the smallest size the dress was made in was 8. Plenty of beautiful dresses to choose from in size 6, but this looked just incredible and impossible not to buy. Had I been a size 8 the dress would have been true to size.
Delivery took only a few days, the parcel was carefully wrapped, alteration was easy and I am DELIGHTED with the dress. It looks incredible on the website and it is just as magnificent when worn.
This dress offers more that the price ones pays. The quality of the materials used, the absolutely admirable craftsmanship, the beauty of the product in itself, the way it makes me feel when I'm wrapped in it - all of the above turn this dress into something magical.
Goddiva Goddiva Goddiva
Goddiva Goddiva Goddiva
Will always be my go to for occasional dress shopping. So far I have bought 4 dresses
Black sequins velvet dress with bows 💯
Navy blue velvet dress ❤️
Off shoulder floral viscose dress 🔥
Light blue cowl neck backless dress and I wore it for a wedding in SA absolutely looked smashing
I have only had to return with a broken heart the navy blue velvet dress because it was the wrong colour for the wedding I wanted to attend but if I had a choice I would have just kept it. The quality is always on point 💃🏻💃🏻💃🏻❤️
See you soon for another purchase
Goddiva the best
I bought 2 black long dresses for 2weedings in April 2026. I felt like a Queen, very comfortable to wear them all evening. I had so many compliments and questions about where did I purchase them.
I was pleased to share your website with friends and quests and I felt proud that I am your regular costumer.
Thank you GODDIVA, for amazing products.
Very fast and helpful customer service
Purchased a maternity dress for a…
Purchased a maternity dress for a colleague.
The dress I ordered was really poor…
The dress I ordered was really poor quality for the amount I paid for it. Felt more like a Shein quality dress.
Had to pay to return it.
Just feel that my experience was disappointing because of poor quality and frustrating that you pay for shipping and then pay for returns when the shipping was two times the price of the return.

Svar fra Goddiva
Amazing service prompt delivery and a…
Amazing service prompt delivery and a beautiful dress.
good customer service
Despite a mix up with my order customer service were great and offered a good discount code by way of an apology.
I shall be buying more very soon.
I contacted Goddiva as I had forgotten…
I contacted Goddiva as I had forgotten to add a special easter code. They were very helpful and applied this code without any hesitation. Very good customer service.
Wanted to clarify if a dress I was…
Wanted to clarify if a dress I was interested in would be too long as am only 5’2” … received a prompt and helpful response
Fast resolution
Clothing is lovely - after a problem they resolved it within minutes on the whatsapp chat - excellent.
Love the dress
Love the dress! It’s gorgeous, I got so many compliments.
Elegant dresses for special occasions
Goddiva is a great brand if you’re looking for beautiful evening dresses. The designs are very feminine and stylish, and there are many options to choose from.
I appreciate that the dresses are both fashionable and reasonably priced. It’s nice to find a brand that offers elegant styles without being too expensive. I would recommend Goddiva to anyone looking for a special outfit.
Elegant dresses and beautiful designs
I recently discovered Goddiva and I’m really impressed with their collection. The dresses have a very elegant and feminine style, perfect for special occasions like parties, weddings, or formal events.
What I like most is the variety of designs and colors. Many of the dresses look very stylish and glamorous while still being affordable. The quality is good for the price, and the fabrics feel comfortable to wear.
Overall, I had a very positive experience with the brand and I would definitely recommend Goddiva to anyone looking for beautiful evening dresses. I’m looking forward to trying more styles from their collection in the future.
Thank you
Thank you. Quick delivery and the dress is lovely! Can’t wait to wear.
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