The persists in ordered are beautiful, and exactly as expected. The only slight issue was that one was delivered from the UK (so arrived very quickly) and the other from Hong Kong - which took about a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Chosen by our Granddaughter as a 18th Birthday gift Ordering was simple and easy to follow Updates on delivery helpful, and delivered locally We were delighted with the quality of the bag and s... Vis mer
Horrible Customer service. I emailed their support team over and over and over again and they never respond. Stole £75 and won't help me. I ordered on the 22nd and it's been 2 weeks of radio silence.... Vis mer
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktopplysninger
Storbritannia
- charleskeith.co.uk
3,3
Middels
4k anmeldelser
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Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor far east shipping experience
Wish I had looked on this page before ordering. The bags are shipped direct from the far east so you get a Temu style delivery experience. My bag took 10 days to arrive and was too late to be used for the wedding I’d bought it for. The website should make clearer that all shipping is overseas shipment and that wait times would be long. The description of the material as ‘Calf PU’ also seems to be trying to conceal the fact that it’s just cheap plastic. The bag didn’t have a dust bag or any fancy packaging that would justify the price tag. Overall you’re buying a fast fashion, low quality bag direct from china but with a higher price point. Not worth it IMO
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order did not arrive in time for your event and understand how disappointing that must have been.
We appreciate you taking the time to share your feedback regarding delivery expectations, product materials, packaging, and overall product presentation. We're sorry to learn that the product and experience did not meet your expectations.
Your comments have been shared with the relevant teams for review, as we are always looking for ways to improve our products, services, and customer experience. Thank you for bringing these concerns to our attention and for sharing your experience with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love it
Love it, my new everyday bag. Only thing is I wish I bought the XL version now, I'll probably buy it in a a different colour 🙂
7. september 2025
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have been looking for a pair of shoes…
Have been looking for a pair of shoes of this design for a long time,beautiful.!!!
15. mai 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Good overall
Happy with items and packaging. Prompt response from their customer service. The only feedback is that I’d prefer if all items were in one package as each were sent separately
11. mai 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
We're delighted to hear that you were happy with your items, packaging, and the support provided by our Customer Service team.
We also appreciate your feedback regarding the separate shipments. Depending on item availability and warehouse fulfillment processes, items within the same order may occasionally be dispatched separately to help ensure they reach customers as soon as possible. That said, we understand the convenience of receiving everything in a single package and will be sure to share your feedback with the relevant team for consideration.
Thank you for taking the time to share your experience, and we hope to serve you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
“I’m really impressed with this Charles…
“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to carry all my essentials. I’ve received so many compliments already. Definitely worth the purchase!”
14. mai 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Fantastic bag
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
22. august 2025
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I unfortunately can't put no stars
I unfortunately can't put no stars , their customer service is appalling, I purchased a £120 e voucher, it didn't deliver so I messaged customer service, gave all my details and screenshot of proof of payment and nothing but generic replies, never ever will I shop here again
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and understand how frustrating this must have been, especially after providing the requested information and proof of payment.
We sincerely apologize for the inconvenience caused. We've reviewed your feedback and are currently checking on the status of your order with the relevant team. We will continue to follow up internally and provide an update as soon as more information becomes available.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I purchased a pair of glasses from…
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them.
What followed was even more disappointing. Despite providing photos and raising a formal complaint, I was told the damage was caused by “external force” — which is simply not true. The glasses snapped at a structural joint under completely normal use.
I asked multiple times for the matter to be escalated to a manager, and this was never confirmed or actioned. The response I received was a copy-paste dismissal with zero accountability.
A product that fails after three uses is not fit for purpose. I am now pursuing a chargeback through my bank. I would urge anyone considering a purchase to be aware that if something goes wrong, do not expect Charles & Keith to stand behind their products.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and understand how disappointing this situation has been, particularly as you genuinely enjoyed the product.
We appreciate you taking the time to share your feedback and regret that the outcome of the assessment did not meet your expectations. We also apologize if our communication left you feeling unheard or if there was any misunderstanding regarding your request for escalation.
Please be assured that product concerns are reviewed based on the information available at the time of assessment. However, we understand your concerns and have shared your feedback with the relevant team for further review.
We sincerely regret the frustration caused and appreciate the opportunity to learn from your experience.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very disappointing experience
Very disappointing experience.
I ordered a bag on 28/4 as a birthday gift for my wife, with delivery advertised as 2–5 days. After 11 days, it still had not arrived and missed the occasion completely.
The delay was only explained after I contacted customer service myself, and no real solution or compensation was offered. Poor communication and very frustrating overall.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Thank you for your review and feedback!
We sincerely apologize for the very disappointing experience you had with your order and our delivery service. We understand that you placed your order on 28/4 as a birthday gift for your wife, and we are deeply sorry that the bag did not arrive within the advertised 2 to 5 days, causing it to miss the occasion completely.
It is particularly regrettable that the delay was only explained after you took the initiative to contact our customer service, and we apologize that no suitable solution or compensation was offered at that time. We understand your frustration with the poor communication and the impact this had on such a special celebration.
Please reach out to us again with your order number so that our team can look into this for you and work towards a resolution.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Honestly one of the worst customer…
Honestly one of the worst customer service experiences I’ve had.
I placed my order almost a month ago and the parcel got misdelivered by Royal Mail. I know that part is not fully CHARLES & KEITH’s fault because the parcel was marked as delivered somewhere else and basically went missing. I even checked the address, nearby accommodations, post office, everything possible and still couldn’t find it.
What’s really frustrating is the way this whole thing has been handled after that.
I made complaints with both Royal Mail and CHARLES & KEITH almost 3 weeks ago and I still haven’t received any clear answer about what’s actually happening. No proper updates, barely any replies to emails, and every message is just “the investigation is ongoing” over and over again.
Meanwhile I bought the bag using 3 payments and now my next payment is about to go through for a product I never even received.
I’ve been the one constantly chasing updates, contacting Royal Mail myself, sending proof, confirming addresses, following up again and again, and honestly I’m exhausted at this point.
The parcel going missing may not entirely be your fault, but making a customer wait weeks without proper communication or clarity is definitely not okay.
Really disappointed because this was my first purchase with CHARLES & KEITH and it completely ruined the experience for me.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about your experience and understand how frustrating and exhausting this situation has been, especially with the prolonged investigation and lack of clarity throughout the process.
While the delivery issue was being reviewed with the courier, we understand that the overall experience and communication did not meet expectations, particularly for your first purchase with us. Please be assured that your case has been attended to by our team, and the refund process has already been arranged accordingly.
We sincerely apologise once again for the inconvenience caused and truly appreciate your patience throughout this process.
Best Regards,
CHARLES & KEITH Customer Service Team
All the best love all
25. mai 2025
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
no flexibility
the quality seems OK and the designs are nice, but they lack flexibility. I asked for a partial reimbursement of the return costs (around 30€) and they refused.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Dear Valued Customer,
We appreciate you taking the time to share your feedback with us. We’re glad to hear you liked the design and quality of the item, though we’re sorry to learn that the return experience did not meet your expectations.
We understand your disappointment regarding the return shipping costs and the request for partial reimbursement. Your feedback has been shared with the relevant teams as we continue reviewing ways to improve the overall returns experience and provide better support for our customers.
We truly appreciate your feedback and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Dubito che l’ordine arriverà …
Ho ordinato una borsa il 3 aprile, era un regalo per compleanno di 30 anni di un’amica raccogliendo i soldi di tutti (che è stato il 15 aprile e ovviamente la mia amica è rimasta senza regalo!) , sul sito diceva 5/6 giorni lavorativi, siamo al 26 aprile e non ci sono aggiornamenti, il loro customer service è inesistente e risponde per messaggi pre-compilati, comincio a pensare sia un AI, e il Tracking è fermo al 17 aprile. Temo proprio che questa borsa non arriverà mai e in qualche modo dovrò rimetterci i soldi di tutti per farle almeno un minimo regalo… esperienza peggiore mai avuta con gli acquisti online
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about your experience, and we understand how disappointing this must be, especially as the order was meant to be a gift for a special occasion.
A delay beyond the communicated timeframe, along with the lack of clear tracking updates, is not the experience we aim to provide. We also understand how frustrating it is when the support received feels unhelpful or impersonal.
We are currently checking on your shipment with the courier and are awaiting their update. Our team will continue to keep you informed via email as soon as we have more information.
We truly appreciate your patience while we work to resolve this for you.
Best Regards,
CHARLES & KEITH Customer Service Team
As usual great quality!
14. juli 2025
Svar fra CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
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