Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Vis mer
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First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Vis mer
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Amazing bag Looks great and fits everything including the laptop Purchase arrived safely and was packed nicely. Delivery was fast
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktopplysninger
Storbritannia
- charleskeith.co.uk
3,3
Middels
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
great products
the product is comfy, looks nice and lasts a while especially in bad terrain.
12. februar 2026
I really like 🫶thanks and delivery is…
I really like 🫶thanks and delivery is very quick 👍
24. juli 2026
Delivered timely and bag is beautiful
Delivered timely and bag is beautiful. Excellent customer support as well
24. juli 2026
Beautiful tote bag super easy to carry…
Beautiful tote bag super easy to carry light weight and soft lather best purchase!
23. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
My order has not been delivered after…
My order has not been delivered after two ,weeks there is no communication from them
23. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
The order has taken ages to arrive
The order has taken ages to arrive: even outside the initial estimated arrival
Timeframe.
23. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your order took longer than the estimated delivery timeframe to arrive. We understand how disappointing this must have been and sincerely apologise for the delay and inconvenience caused.
Your feedback has been shared with the relevant team as we continue to review and improve our delivery experience. Thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing bag
Amazing bag
Looks great and fits everything including the laptop
Purchase arrived safely and was packed nicely. Delivery was fast
22. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Still haven't had my order delivered…
Still haven't had my order delivered and it's been two weeks
22. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Still not received bag
22. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
From placing my order to the delivery
From placing my order to the delivery, there were no issues. Delivery came ontime aswell.
Weldone
21. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The order was perfectly received
The order was perfectly received, love the sandle that I ordered for a wedding event. However delivery arrived after the event. Delivery timing was disappointing
22. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're delighted to hear that you loved the sandals and hope they were exactly what you were looking for. However, we're truly sorry that your order did not arrive in time for your wedding event. We understand how disappointing this must have been and sincerely apologise for the delay. Your feedback regarding the delivery experience has been shared with the relevant team as we continue working to improve our service. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Very bad it’s even taking more than two…
Very bad it’s even taking more than two weeks for delivering .
21. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive and understand how disappointing this must be. If you have any questions regarding your order, please contact us at customers@charleskeith.com with your order number, and our Customer Service team will be happy to look into your case and assist you further. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Been out for delivery for a whole week…
Been out for delivery for a whole week still heard nothing back
19. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay with your delivery and understand how frustrating this must be. Please rest assured that we are currently investigating your case with the relevant parties. If you have any additional questions or information to share, kindly reply to your existing email thread, and our Customer Service team will continue assisting you there. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your delivery experience did not meet your expectations. We'd appreciate the opportunity to understand what happened and assist you further. Please contact us at customers@charleskeith.com with your order number and any additional details, and our Customer Service team will be happy to look into the matter. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Great quality
20. juli 2026
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar fra CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.