Chairoffice Anmeldelser 502

I purchased a large office desk and desk extension. The order was timed well in advance for an office move but the company (despite telling me that the order would arrive on move date) couldn't meet the actual delivery and this meant I was out of pocked by £100 for keeping a desk-builder help team sitting around for the desk to arrive on the move date. The desk arrived the following working day but they missed my need time and I had to resort to personal desk-building myself that took up a good half-day of my business time. Not a great delivery experience - but the product is sound enough and is exactly what I need - so 5/5 for product but 1/5 for delivery (and costing me unnecessary time and money) - hence an average of 3/5!

To be honest with all the negative reviews i see i didnt have any of these issues. Had fast payment and fast delivery, items came in near perfect condition and working perfectly fine right away.
Had an issue with how the picture was shown on website vs what arrived. Was to do with the head board not reaching the ground but to be fair it does say in the title its size. Was offered full refund no questions asked if I wasn't happy too.
Had fast good customer support about it but turned out to look great with matress on, can't see the wooden posts at all so very happy in the end but longer headboards are available to buy

It arrived quickly. Was very well packed with the clearest of instructions. It’s very comfortable and a lovely bright blue.
Thank you

The online ordering process was easy enough and the chair was dispatched and received in a reasonable amount of time. However when I opened the box it became apparent that this chair had been returned by a previous customer. The chair had obviously been assembled and then taken apart again as there were marks and scratches on the base. The seat fabric was also covered in hairs. There was even a return label from the previous customer in the box. I emailed the company last Friday, so five days ago, and have still not received a reply. The poor customer service is disappointing as the chair itself seems of reasonable quality.
I have now updated this review from one star to three stars as the company diid reach out to me and offered me a partial refund which I accepted.

I had the pleasure of dealing with Louie W.

He was patient, and supportive, and went the extra mile several times to help me with an issue I had with a previous order.

There is no doubt in my mind that I will use ChairOffice again for my future furniture purchases. They have proven to be reasonable, easy to deal with, and genuine people.

Louie W is a testament to the company's excellent ethos.

This is the best office chair I've ever bought. I'm an overweight fatty and have had many problems with office chairs in the past but this special heavy duty, beautifully made and really beautiful looking chair beats then all into a cocked hat.

I purchased a chair from the company last year. Whilst the chair has unfortunately not worked out for me, the customer service has been excellent with a swift resolution to my issue by Louie.

Overall a great experience.

Bought a couple Nene 3-Drawer under desk pedestals. One arrived damaged (DHL delivered it upside down which ripped the screws out of the bottom drawer, necessitating replacement). I took a picture immediately, knowing I would be asked for one, and reported it ChairOffice (Who trade and even answer the phone as FullRangeFurniture), who promptly reported the issue to the manufacturer and a replacement drawer was arranged and delivered within a few days of reporting the issue. As these units and drawers are manufactured to order, I consider this kind of hassle-free and quick turnaround time to be excellent.

I am of the mindset that issues are going to happen sometimes. So when they happen, it doesn't really bother me too much. What's infinitely more important to me is how a company handles issues and conduct themselves when an issue is reported. And I can say hands down that CO/FRF handled the issue perfectly. Not only did they arrange the replacement, but they called me to notify of the delivery date and even called me on the delivery day to make sure I had received the replacement item.

And this was not unique to the after care process. From start to finish their customer support team has been nothing short of stellar. When I called with an unusual question asking if the filing drawer was a full-height wall (as in, can it be used as a real drawer) or a low wall (exclusively filing drawer) they contacted the manufacturer and actually called me back when they told me they would. Always polite. Always helpful. And always accommodating when I called with questions regarding measurements and dimensions I needed that were not explicitly listed on the website.

So from a customer service perspective, I could not be happier with the experience I had. I would especially like to give a shout out to both Louie and Nadia for the exceptional customer service they consistently provided.

There is one aspect of this purchase experience I think does need some improvement. The ordering system for ChairOffice/FullRangeFurniture has a lot of issues with both mixed messaging and dead air. I'll use my order as the example. The website sales page for the item clearly states that the delivery estimate is 1-4 weeks. But a few hours after I placed the order I received a confirmation email stating the pedestals had been shipped. I thought, "Oh, fair enough. They must've had some in stock". A day or two later, nothing arrived. I check the order on the website and the order status says "Fulfilled". So I have two pieces of information heavily conveying a shipped order. My partner is disabled so I need to be home to receive them and two days after, I have no idea when they will arrive. So I call OC\FRF and they check the order. That's when they advise me that the items have not actually been "shipped". They've been "ordered" with the manufacturer and that I would get contacted closer to delivery to advise me of the delivery date. Which by the by, ended up being the day before it was delivered. That's not a lot of advanced notice to enable me to make arrangements to be available for receipt. At no point was there any attempt by the CO\FRF system or customer service reps to update me on any part of the ordering process. Which means, if I hadn't called myself, there wouldn't have been anything but dead air for what ended up being almost 5 weeks, from the point of "shipped" to the day I finally received a call advising next day delivery.

Between the mixed messaging and the short notice, it was not the best ordering experience. For comparison for the desk I was assembling, I also ordered desk pieces from OSI. Same 1-5 week turnaround listed on their sales page. But when I placed the order with them, their order status simply went through considerably more clear "status'" and remained in processing (can't remember the word they used) until the order was actually delivered. I also received a phone call a few days after the order was placed (after they placed the order with their manufacturer) to advise me of the projected delivery date. Which was perfect because it gave me effectively a full 4 weeks to plan around the delivery date and arrange help if needed for any of the two-man lift pieces. This is the kind of ordering experience CO\FRF should be aiming for. A straight-forward process with clear and consistent messaging and timely informational updates to give customers the information they need to plan accordingly.

That was the only downside to this purchase experience. But one that shouldn't be hard for CO\FRF to fix. Overall, I'm very happy with this purchasing experience and I'll definitely keep CO\FRF in mind for possible future purchases.

Ordered June 12 - Delivered July 14 - Replacement drawer delivered following Wednesday

Easy to order & contact via email. Quick response to messages online. Chair delivered as expected. Very happy with chair and assistance with assembly. Great service and product.

Great aftersales customer service. I was in need of a replacement arm for my chair.
Part found and sent immediately. Fantastic turnaround.

Bought my office chair 2 and a half years ago. A caster and gas strut had broken. Contacted customer services and spare parts were issued that day, received within 2 days along with a video as to how to repair the chair.

Screws for the base did not fit, had to cut new threads. Very poor construction.

Chair delivered next day when it was scheduled for 3-10 days, great service. The only down side was when chair was delivered the packaging was terrible half failing apart, squashed on all corners & I nearly refused the the order due to its conditions. However as I needed the chair today I accepted and the chair was good with minimal assembly.

Fasts delivery with good delivery communications.
Good quality product and appreciated the cost effective pre setup option.

Very pleased with chair, exceeded my expectations.

Great quality chair, soft leather and good control on positions.
Delivery was quick and I got mine pre assembled

A fault developed in my chair after 2.5years as it was still under the generous warranty (5yrs) I emailed in and Rich had replacement parts sorted ASAP. I was really grateful for it just to be sorted with no hassle as that hasn't always been my experience when going to other companies with issues under warranty.

I love the chair and really missed the comfort of it for the few days I was without it while waiting for parts.

Would buy from this company again.