Worst insurance company on the, your calls never get answered, you get sent to so many different call handlers, no customer service I currently have a claim with them for 2 years running no reply as y... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely fantastic service used to be very hard to answer call but now it’s still in a straightaway no waiting them improve a lot
“I just wanted to leave a quick review to say how helpful Melanie has been throughout everything. She has been such a good assistant over the phone — always polite, clear, patient, and really took t... Vis mer
Selskapet har svart
I use clegg gifford services over 5 years and they are unbeatable no one near them best service for insurance broker
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968. We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance. We’d love to hear from you! Your reviews help us grow and improve, so please share your experience. If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution. Your satisfaction means everything to us!
Kontaktopplysninger
100 Kings Rd, CM14 4EA, Brentwood, Storbritannia
- cginsurance.com
3,9
Bra
321 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Excellent ive used this company for…
Excellent ive used this company for years no issues
10. oktober 2025
Svar fra Clegg Gifford
Hi Shahid,
We're happy to hear that you've had excellent experiences with us over the years! We appreciate your continued support and positive feedback.
Staff are very polite and friendly and…
Staff are very polite and friendly and very helpful
24. juli 2025
Svar fra Clegg Gifford
Hi Nicholas,
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful, friendly, and polite!
Svar fra Clegg Gifford
Hi Danny,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Svar fra Clegg Gifford
Hi Clive,
Thank you for your fantastic review! If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Very helpful
18. juli 2025
Svar fra Clegg Gifford
Hi Peter,
Thank you for your fantastic review! If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
The move to emailing the renewal…
The move to emailing the renewal documents is so much better.
6. oktober 2025
Svar fra Clegg Gifford
Hi,
Thanks for the positive review! We’re glad you’re happy with the service and appreciate your feedback. We’ll continue to review our process for further improvements.
Ive been with Clegg Gifford for over…
I have been with Clegg Gifford for over 18 yrs and have always had an excellent service and easy to contact
6. oktober 2025
Svar fra Clegg Gifford
Hi,
We appreciate your long-term loyalty and are so glad to hear that you've consistently received excellent service and found us easy to contact over the past 18 years.
I have been with the insurance company…
I have been with the insurance company for two years the customer service is excellent very supportive thankyou for the good work.
6. oktober 2025
Svar fra Clegg Gifford
Hi,
We are happy to hear that our customer service has been supportive. Thank you for your positive feedback and recognition of our efforts. Thank you for your continued custom.
You put my renewal you over £500 for no…
You put my renewal you over £500 for no reason I’ve been good customer no issues at all
Also You send me a letter saying you have asked me for dvla code multiple times I sent you my drivers license in with all proof and then I get this letter NO ONE HAS ASKED ME FOR NO CODE NOT ONCE
Small things make the difference.
6. oktober 2025
Svar fra Clegg Gifford
Hi Eric,
We appreciate you bringing this to our attention. We're sorry to hear about the unexpected renewal increase and the confusion regarding the DVLA code request. We'll investigate these issues thoroughly to understand what occurred.
Svar fra Clegg Gifford
Hi Rebeka,
Thank you for your 5* review! If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Really helpful in getting insurance…
Really helpful in getting insurance documents several weeks early as we were travelling when our insurance was due
5. mai 2025
Svar fra Clegg Gifford
Hi Carole & Phillip,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Very helpful staff and all professional…
Very helpful staff and all professional at their job
19. september 2025
Svar fra Clegg Gifford
Hi Tony,
We're glad you found our staff helpful and professional. We appreciate you taking the time to share your positive experience with us.
Svar fra Clegg Gifford
Hi,
Thank you for your fantastic review! If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
What people should know!!!
from the begining you messed my insurance up. Too many issies in the first few month ranging from your staff having a short "break" which turned into him getting married and off for several weeks. mYouyr staff did not appear to know this which meant my inception was delayed. Miss quotes due to incorrect information imput for my quote, to not sending renewal details until 5 days before expiry. Then not being able to do anthing about your extention until 7 days after the expiry which efectivel lost me my businees as I was not notified of your agreed extention until 6 days after expiry. Total waste of time, unreliable service from start to finish and not even a letter to confirm my no claims after not renewing!! Service? they don't know what it means. Thank god I am not with them now. Such a shame as they came on good recommendation from several collegues in my industry. They too are having second thoughts.
15. august 2025
Svar fra Clegg Gifford
Hi,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Motor insurance
I have been with clegg Gifford for many years, staff always helpful, especially this year when my premium quote was very high, the staff member checked around and found me a very reasonable premium, well done.
9. september 2025
Svar fra Clegg Gifford
Hi Kenneth,
We appreciate your long-term business. We're happy to hear that our team was helpful in finding a reasonable premium for you. Thank you for your positive feedback.
I have been with this company for…
I have been with this company for probably 15 years, You have got to be the worse ever company for answering the phone to the point i was going to give up, you never speak to the same person dealing with your claim,it took me 18 weeks without a car to settle my claim,
I was paid a ridiculous amount not realisic to value of car,
If i could put zero rating i would
28. mai 2025
Svar fra Clegg Gifford
Hi Nigel,
We appreciate your long-term custom and are sorry to hear about the difficulties you experienced reaching us, the inconsistent claim handling, the extended wait time, and the valuation. We'll review these concerns. Thank you.
Very polite and understanding staff
4. juli 2025
Svar fra Clegg Gifford
Hi,
We are so happy to hear that you found our staff polite and understanding. Thank you for your positive feedback; it means a lot to us.
Room for improvement
The office appeared to be understaffed and we did not feel that our business was valued. We had to come into the office for several days running in order to sort everything out as the information requested was not completed in one visit and the information given had to be asked for. We will wait and see how thing go in the future as to whether we stay with this company Some of this could be put down to the fact that we had been with the same company for many years and therefore were perhaps not up to date on the way things work now.
20. august 2025
Svar fra Clegg Gifford
Hi,
We appreciate you taking the time to share your experience. We're sorry to hear that your recent visits required multiple trips and that you felt our service was lacking. We'll review your feedback to improve our processes and ensure our team is equipped to provide efficient, up-to-date support.
Svar fra Clegg Gifford
Hi Roy,
We're happy to hear that our staff was helpful and thorough! Thank you for your positive feedback; we appreciate it very much.
After 4 years with Clegg Gifford
After 4 years with Clegg Gifford, my policy was cancelled just because my driving licence took too long to come back — even though I’d provided my updated address and documents. They unfairly reduced my no-claims bonus from 7 years down to 3 for an “open unpaid claim” they can’t explain. I emailed them at least 6 times requesting my proof of NCB, and they finally sent it just one day before my new insurer was due to cancel my policy. The delays, lack of transparency, and poor service caused me a lot of unnecessary stress. In the end, I lost my full 7 years NCB — but my new insurer still came out cheaper, even with the cancellation declared.
1. september 2025
Svar fra Clegg Gifford
Hi Shannon,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your policy cancellation, no-claims bonus, and communication. We'll review these issues to see where improvements can be made to our service. Thank you for your feedback.
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