Ceylon Spice Garden Anmeldelser 

Svar fra Ceylon Spice Garden

Oppdatert: 4. sep. 2026

Hi Tara,

We’re very sorry for the confusion and inconvenience.

We checked the original CN22 shipping/customs document for your parcel, and it shows the package was addressed to the Tennessee address provided on your order — not California. We have also sent this document to you privately for reference.

USPS tracking is showing delivery in California, which does not match the shipping document. This appears to be a USPS routing or delivery scan issue after the parcel entered the United States. We have seen several similar USPS misrouting reports this week.

To make this right, we will dispatch a replacement order for you this Monday at no additional cost. No additional payment is needed from your side.

We’re sorry again for the trouble, and we’ll send the new tracking number once the replacement parcel is dispatched.

Ceylon Spice Garden Support

Update – September 4, 2026:

Hi Tara,

Your replacement parcel has now been dispatched from Sri Lanka.

Tracking number: LA001099620LK

USPS is already showing the parcel as accepted on September 4 at 2:03 PM and in international transit.

We have also sent you the tracking link and the official Sri Lanka Post CN22 shipping document by email.

Thank you again for your patience. We hope the replacement reaches you safely very soon.

Ceylon Spice Garden Support

Svar fra Ceylon Spice Garden

8. aug. 2026

Thank you so much for your detailed review and recommendation! We’re very happy to hear that your Ceylon C5 cinnamon powder and sticks arrived safely and that you enjoyed the aroma and flavor.

We especially appreciate you mentioning our third-party testing transparency. Providing authentic Ceylon cinnamon directly from Sri Lanka, with clear information about quality and testing, is very important to us.

Thank you for choosing Ceylon Spice Garden and supporting direct sourcing from Sri Lanka. We look forward to serving you again!

— Ceylon Spice Garden

Svar fra Ceylon Spice Garden

6. aug. 2026

Thank you so much, Ron! We’re delighted to hear that your Rare Egyptian Blue Lotus arrived fresh and securely vacuum-packed. We carefully process and pack our botanicals in Sri Lanka to preserve their natural freshness, aroma, and quality. We truly appreciate your trust and support!

— Ceylon Spice Garden

Svar fra Ceylon Spice Garden

11. juli 2026

¡Muchas gracias por tu excelente comentario! Nos alegra saber que quedaste satisfecho con el empaque y la calidad organoléptica del producto. Agradecemos mucho tu confianza y esperamos volver a atenderte pronto.

Svar fra Ceylon Spice Garden

26. juni 2026

Thank you, Eloise! We’re so glad you enjoyed your order. The extra was a small thank-you from us — really appreciate your support.

Svar fra Ceylon Spice Garden

Oppdatert: 19. juni 2026

Hi Ethan,

Thank you for your feedback.

We have replied to your emails multiple times with tracking updates and screenshots, including on June 6, June 12, June 15, and again on June 19 after this feedback was posted.

Your parcel was not stuck in Sri Lanka. Official tracking shows it was accepted by Sri Lanka Post on June 3, processed through Colombo on June 4, arrived in the United States on June 7, and was delivered by USPS on June 10, 2026 at 10:30 AM in Florence, KY 41042, matching the ZIP code on the order.

Tracking number: LA000148134LK

This means the parcel reached the USA in about 4 days after Sri Lanka Post accepted it, and the full transit from Sri Lanka acceptance to USPS mailbox delivery took about 7 days.

Since USPS handled the final delivery in the United States and marked the parcel as Delivered / In At Mailbox, we recommend contacting your local USPS office with the tracking number so they can confirm the final mailbox delivery scan.

We are still happy to help if USPS provides any different update.

Ceylon Spice Garden Support

Svar fra Ceylon Spice Garden

13. juni 2026

Thank you so much for the update, Amelia.

We’re very happy to hear that you received your Blue Lotus. We truly appreciate you taking the time to update your review and confirm the delivery.

Thank you again for your patience and support.

Ceylon Spice Garden Support

Svar fra Ceylon Spice Garden

11. juni 2026

Thank you so much, Hunter!

We’re very happy to hear that you liked the look of the products. We truly appreciate your kind words and support.

Thank you for choosing Ceylon Spice Garden.

Svar fra Ceylon Spice Garden

9. juni 2026

Thank you so much, Francis! We’re happy to hear you were satisfied with our true Egyptian Blue Lotus. We really appreciate your 5-star review and your trust in Ceylon Spice Garden.

Svar fra Ceylon Spice Garden

28. mai 2026

Hi Tina, thank you for your feedback. We’re glad to hear the cinnamon was great, but we’re truly sorry about the delay and missed communication. Your order was shipped from Sri Lanka on May 6 and reached the United States on May 10, so the international shipping part took only 4 days. After it arrived in the USA, the local delivery took 13 days, when it usually takes around 5 days. This was very unusual, and the delay appears to have happened during the local delivery stage inside the USA. We understand your frustration and sincerely apologize that we missed your email during this time. Thank you again for trying our cinnamon.

Svar fra Ceylon Spice Garden

4. mai 2026

Thank you, Lysanne, for updating your feedback and for giving us the opportunity to explain.

We truly appreciate your understanding, honesty, and helpful suggestions. Your feedback has helped us improve how we present our packaging, product photos, and international delivery information for future customers.

We are also continuing to improve our shipping options while keeping our products fresh, safe, and properly protected during delivery.

Thank you again for your kindness and support. We hope to serve you again in the future.

Svar fra Ceylon Spice Garden

Oppdatert: 28. apr. 2026

Hi Mike, thank you very much for updating your review and for giving us the chance to clarify. We truly appreciate your understanding and support.

At Ceylon Spice Garden, our focus is to provide authentic Ceylon Alba cinnamon with freshness, quality, and fair value.

To clarify our packaging:

• We use food-grade transparent vacuum-sealed packaging for all sizes, from 50g to bulk orders.
• It is not just a simple cover; each order is vacuum sealed before dispatch to help protect the cinnamon’s aroma, freshness, and quality during international shipping.
• Kraft pouches may look more suitable for retail display, but they are not always suitable for proper vacuum sealing.
• Transparent packaging keeps the product visible and clearly identifiable during Sri Lanka Post acceptance and inspection.
• Extra decorative packaging can add unnecessary weight and sometimes move parcels into a higher postal weight bracket, so we keep packaging practical while maintaining fair value for customers.
• Our labels are simple and handwritten because every order is handled by hand in small batches.

We also try to follow responsible business practices aligned with the UN Sustainable Development Goals by reducing unnecessary decorative packaging and supporting direct sourcing from Sri Lanka.

We are working to improve our presentation while keeping our focus on authenticity, freshness, responsible packaging, and fair value.

Thank you again for your understanding and for helping us improve.

Svar fra Ceylon Spice Garden

Oppdatert: 4. mai 2026

Hi Daniel,

We’re very sorry for the frustration and delay with your order.

We would like to clarify that your order has been prepared on our side, but we have not been able to dispatch it because Sri Lanka Post is currently not accepting postal items to Israel due to the ongoing Middle East conflict and related flight disruptions, as per the official notice published on the Sri Lanka Post website.

We understand how disappointing this is, and we sincerely apologize that the situation was not communicated more clearly earlier.

We want to assure you that Ceylon Spice Garden is not a scam. We value every customer, and once Sri Lanka Post resumes accepting parcels to Israel, we will dispatch your order immediately and provide the tracking details.

Thank you for your patience and understanding during this situation, which is unfortunately outside our control.

Svar fra Ceylon Spice Garden

11. apr. 2026

Hi MacKenzie,

We’re really sorry to hear that you haven’t received your order — we completely understand how frustrating that must be.

Please rest assured that we are not ignoring this, and we want to resolve it for you as quickly as possible. Due to recent disruptions in shipping, some orders have experienced delays, but we will make sure you are taken care of.

Could you please contact us at support@ceylonspicegarden.com
with your order number? Once we have your details, we can immediately check the status and offer a solution — whether that’s reshipping your order or issuing a full refund.

We take situations like this very seriously and are committed to making this right. Once resolved, we would truly appreciate it if you would consider updating your review.

Thank you for your patience.

Svar fra Ceylon Spice Garden

Oppdatert: 4. mai 2026

Hi Luis,

We’re very sorry for your experience and completely understand your frustration.

You are right that a review request should not have been sent before your order was confirmed as delivered, and we sincerely apologize for that. This was triggered automatically by our review system, and we are reviewing this process to prevent delayed orders from receiving review requests too early.

Our postal records, including the CN22/postal receipt, confirm that your parcel was processed through the postal service. The order was placed with the economy shipping option selected at checkout, which was available at that time and did not include full end-to-end tracking. Unfortunately, when economy parcels are delayed, they can be very difficult to trace.

Based on customer feedback and similar delivery issues with economy shipping, we have now discontinued that option. Since Sri Lanka Post recently introduced TDS/tracked delivery options, we have moved to these services where available to provide customers with a more reliable delivery experience.

We do not want any customer to feel ignored or misled. If the parcel has still not reached you, we are ready to resolve this with a refund or reshipment.

We sincerely apologize again for the delay, communication issues, and poor experience.

Svar fra Ceylon Spice Garden

20. mars 2026

Dear Eduard,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that while the tracking may display a longer estimated delivery window, this is a system-generated estimate commonly shown for registered international shipments and does not always reflect the actual delivery timeframe. In most cases, orders arrive within the expected 3–5 business days, depending on customs clearance and handling by the destination country’s postal service.

We understand how this can be confusing, and we sincerely apologize for any frustration caused. Please note that once the parcel leaves Sri Lanka, delivery timelines are influenced by external factors such as customs and local postal services, which are beyond our control.

We truly value customer trust and take your concerns seriously. Our team is closely monitoring your shipment, and we remain committed to assisting you until it is successfully delivered.

Thank you for your patience and understanding.

Kind regards,
Ceylon Spice Garden Team

Svar fra Ceylon Spice Garden

3. mars 2026

Hi,

We take accusations like this extremely seriously. We have carefully checked all of our order records and payment transactions and cannot locate any order under the name shown on this review.

If you have placed an order with us, please contact us directly at support@ceylonspicegarden.com
with your order number or transaction confirmation so we can immediately investigate and resolve the issue.

We are fully committed to resolving any genuine customer concerns promptly and professionally.

Svar fra Ceylon Spice Garden

Oppdatert: 4. mai 2026

Thank you for your thoughtful feedback.

We’re very glad to hear that you found the petals authentic and that you were happy with your purchase. You’re absolutely right that there is confusion in the market, and we appreciate your suggestion about adding lab reports for better transparency.

Since this review, we have taken steps to improve our product information and safety transparency. We now have heavy metal testing documentation available, and we are continuing to improve how we present quality and safety information so customers can make more confident decisions.

Thank you again for your helpful suggestion and for trusting Ceylon Spice Garden.

Svar fra Ceylon Spice Garden

Oppdatert: 4. mai 2026

Hi Denise,

We’re very sorry again for the inconvenience with this order.

At the time, shipments to the USA were affected by temporary postal service disruptions related to changes in U.S. import/tariff rules. Because of this, we were unable to dispatch your parcel as expected, and we understand how frustrating that was.

This issue was resolved, and your payment was refunded.

USA shipping is now operating normally through the updated postal/DDP process, and we have since improved our shipping process with more reliable delivery options where available.

Thank you for your patience, and we sincerely apologize again for the trouble caused.

Svar fra Ceylon Spice Garden

3. sep. 2025

Thanks for your feedback, it's greatly appreciated. We look forward to doing more business together in the future