Cerebra Nootropics Anmeldelser 283

Cerebra Nootropics are selling FAKE Phenylpiracetam Hydrazide!

I cannot complete a purchase. The amount has already been transferred (224 euros) and it has been about 2 weeks since I received any response, either via email or the contact area of ​​the website itself.

Update: Support contacted but issue still not resolved.

Update 2: Support explained what happened and we were able to complete the purchase.

I'm still waiting for my parcel to arrive but I was provided with a tracking number right after my parcel was sent out. Super efficent customer service and my parcel was shipped the day after I made the money transfer 👌 thank you!

Snelle levering en goed product! Zeer tevreden!

Snel geleverd voor een goede prijs. Eerste plek waar ik dhm vind. Eerste ervaring was goed

Got some problems with the payment, now everything is fixed.

Thank you for this great Support!

Na mijn bestelling heb ik geen bestellingsbevestiging ontvangen. Dit lijkt me wel noodzakelijk om de bestelling te kunnen controleren. Op een verzoek om alsnog een bestellingsbevestiging te mogen ontvangen, heb ik helaas geen reactie mogen ontvangen.

Pls answer my mails!! 😅

I did not receive the products!

Excellent international delivery speed and quality of product. Will absolutely purchase from Cerebra again.

Order was delivered within two days, no problems whatsoever. Good service.

Got package, it is kinda ok... some capusles are broken, but most of them are fine

Product was beschadigd en leek niet goed geproduceerd. Ik had Lions mane capsules besteld maar deze ‘capsules’ waren gebroken toen ze aankwamen dus ik had 50 euro betaald voor wat Lions mane poeder met gebroken capsule hulzen er door heen gehusseld. Dit product is nauwelijks te gebruiken. Ook zijn de capsules van dik materiaal in onnatuurlijke kleuren (blauw en wit) hier zit dus een soort kleurstof in wat niet echt preferentieel is lijkt me. Al met al zou ik hier niet nog een keer bestellen en ben ik erg teleurgesteld. Ook bleken de capsules die wel heel waren niet de beloofde 500mg te bevatten.

Ik heb al verschillende keren bijCerebra Nootropics besteld. Altijd vlot en topkwaliteit. Laatst kreeg ik echter een verkeerd product. Dat werd heel vlug opgelost! Foto doorgestuurd van de foute ontvangst en de dag nadien was het correcte al onderweg. Het verkeerde product mocht ik houden. Top!

Ordered but was a problem with courier.

Left a review about order not received & customer service was prompt & apologetic in responding.

Very sincere so I took them up on the offer to reship.

Reshipped with different courier next day & tracking number sent to me same day.

Yeah happy enough.

Cheers.

Update: After my review support messaged me to apologise and resent my order. I got all products even the one that was not in stock when the conversation began.

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It's been 14 days since my order (167 €) and nothing has happened. I sent two emails asking for the tracking code and didn't get any response.
I am willing to update my review if they reply and my order arrives. But for now this has been a very disappointing experience.

Snel, betrouwbaar, kwaliteit.

I placed my order on 12th of April, on the 14th I get an email saying, that my order is now completed. Since then I have not received the package, tracking number or a reply to my emails.
EDIT: I was now contacted by the company, they gave me the tracking link and it appears, that DPD has received the package but for some reason it has never left Netherlands. They will reship my order tomorrow with another company and I was given a 10% discount code.
EDIT 2: It's been a week and I still haven't received a tracking link nor a reply to my email for a few days, it seems like the only way to get customer support is leaving negative reviews.
EDIT 3: Since they still hadn't shipped my package I asked for a refund, which I have since received, here's the discount code the gave me, I definitely won't be needing it: UMMUS10

I did a $240 order because when you sign up for the first time you get a 15% off discount when you sub for their letter and because it's so difficult to find quality suppliers. After paying with bitcoin, I got confirmation from the crypto system and yet when I go to the website, it states pending payment still, 4 days later. When I click on "pay" and hit bitecoin, it pulls up stating the invoice has already been paid. Yet I haven't gotten a confirmation email, haven't gotten anything. I wrote 2 emails to them, one from their site directly and one on my gmail account to their actual support email they listed. Neither emails responded back. I see a lot of people are complaining about the same thing. This is terrible customer service though, you guys seem legit but the lack of communication is definitely not good.

Update: I was reached out to on May 2nd regarding getting my order corrected and another email on May 3rd about my postal code is invalid, which may have been my own fault for including USPS's local code ontop of the normal zipcode.

Update again: I was reached out to again and verified it will be shipped tomorrow and they explained in detail what happened. After further review, I'd give them at the very least a 4/5 experience. After I receive my items I will update the review again and give a 5/5 if everything is in order. I appreciate the customer service they gave and explained everything in detail.