I have been living in Bridgewater House in Ashford Kent. We had an amazing concierge called Hayley. She was so helpful she dealt with my requests and/or questions quickly and efficiently going the ext... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Vis mer
Selskapet har svart
This is about Centrick's management of Woking New Central development. This has been atrocious from start to finish. You'd need a book to write about their shortcomings. Ignoring open tickets and emai... Vis mer
The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to... Vis mer
Selskapet har svart
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Kontaktopplysninger
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Storbritannia
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
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I have been extremely disappointed with…
I have been extremely disappointed with the service provided by this property management company.
There have been numerous burglaries at the property, which has left many residents feeling increasingly concerned about their safety and security. Following a burglary, residents have requested access to the CCTV footage to assist with identifying those responsible and to support the police investigation. Instead of receiving prompt assistance, the company was uncooperative and made the process unnecessarily difficult.
Given the number of security incidents, I would have expected the management company to take a proactive approach to supporting residents and working with the police. Instead, there was poor communication, little sense of urgency, and no apparent willingness to facilitate access to CCTV footage that could have been important to the investigation.
Residents pay significant management fees with the expectation that security issues will be handled professionally. Unfortunately, my experience has been the opposite. The apparent lack of transparency and responsiveness following repeated burglaries has seriously undermined confidence in the management of the property.
I hope the company reviews its security procedures, improves communication with residents, and adopts a more cooperative approach when dealing with CCTV requests following criminal incidents. Until meaningful improvements are made, I cannot recommend their services.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding security at your property and appreciate the opportunity to look into the issues you've raised.
As Trustpilot reviews are anonymous, we are unable to identify the development or account associated with your comments from the information provided. To enable us to investigate your concerns fully, including the matters relating to CCTV requests and communication following the reported incidents, please submit your property details through our Trustpilot contact request.
Once we receive your information, a member of the relevant team will review the circumstances and respond directly.
We understand the importance of residents feeling safe and supported in their homes, and we take reports of criminal activity and security concerns seriously. We would welcome the opportunity to investigate the points you have raised and address any outstanding concerns.
Kind regards,
Centrick
I have asked for a complaints contact
I have asked for a complaints contact, to no avail. I have followed the route to contact you ‘via Trustpilot’ and it directs me to the portal again. You go round in circles with this company to contact anyone who a) cares b) responds.
The high scores this company receives must be from company employees, because I’m yet to meet anyone who can recommend them! I’ve paid £1000s to this company for 13 years. I am thoroughly frustrated.
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi A B,
Thank you for your review. We are sorry to hear about your experience and appreciate the frustration you have expressed regarding your attempts to raise a complaint and seek assistance.
We certainly do not want any customer to feel that their concerns are being ignored, particularly after being a customer for such a significant period of time. We take all feedback seriously and would like the opportunity to understand the issues you have experienced and ensure they are reviewed appropriately.
Unfortunately, we are unable to identify your account from the information provided in your review. Please respond to our Trustpilot request with your property details and preferred contact information so that we can investigate your concerns and arrange for the appropriate team to contact you directly.
Kind regards,
Centrick
Terrible service
Terrible service. I have lived in my apartment block for 2yrs and there are multiple issues with this site. Carpark leaks that damaged cars parked, damp and mould, vermin. The list goes on.Centrick to do carry out repairs when arranged nor update on any repairs you raise.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi,
Thank you for taking the time to leave your review. We are very sorry to read about the issues you have experienced during your time at the development, including the concerns you have raised regarding leaks, damp and mould, vermin and communication around repairs.
We understand how frustrating it can be when reported issues are not resolved to the standard or timescale you expect, and we would like the opportunity to investigate these matters further.
As Trustpilot does not provide us with sufficient information to identify your property, please respond to our Trustpilot request with your property details, including your full address and best contact information. Once received, we will ensure the appropriate team reviews your concerns and contacts you directly.
Kind regards,
Centrick
Many thanks to Saf and the team
I have been living at Liberty Place, Birmingham, for four years now, and I can honestly say that the management team is one of the main reasons I have chosen to stay here for so long. Saf has always been incredibly helpful, assisting us with everything from the smallest issues to the ones I thought were impossible to resolve. It’s been a great experience, and I would like to thank Saf and the entire team for all their support!
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Marius,
Thank you so much for your kind words! We’re delighted to hear that you've received great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Absolutely pathetic company to have to…
Absolutely pathetic company to have to deal with.
0 stars
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Jonathan,
Thank you for your feedback.
We are very sorry to hear you’re dissatisfied with your experience.
To address your concerns, we’ve requested your information through this review.
Please provide your name and property details or send them to us directly at customerservice@centrick.co.uk .
We’re here to help.
Kind Regards,
Centrick
Was visiting liberty place and want to…
Was visiting liberty place and want to give a special thank you to Sufyaan working behind the desk for assisting me on my visit
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Luke,
Thank you for taking the time to leave us a review. We're delighted to hear that Sufyaan went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
I had a positive experience with…
I had a positive experience with Centrick, particularly thanks to Shyleigh, the Tenancy Manager. She took the time to carefully review my concerns regarding my tenancy deposit, handled everything professionally, and resolved the matter promptly and fairly.
Shyleigh was courteous, understanding, and communicated clearly throughout the process. I really appreciate the time and effort she put into resolving the issue, and her excellent customer service made a real difference.
Thank you, Shyleigh, for your support, and I wish you all the best.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Ashutosh,
We are very pleased to hear Shyleigh has done a good job and we thank you for sharing your experience with us.
Kind Regards,
Centrick
Liberty place is by far the best place…
Liberty place is by far the best place I have ever lived at and that is being honest. saf the manager is absolutely fantastic and I think he is the main reason why liberty place so is accommodating.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Ogunnoiki,
Thank you for your kind review.
We will pass it on to Saf who will be very pleased.
Thanks for your support!
Kind Regards,
Centrick!
Great experience overall
Great experience overall, Saf is really helpful and supportive.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Osama,
Thank you for your kind review.
We will pass it on to Saf who will be very pleased.
Thanks for your support!
Kind Regards,
Centrick!
Saf went out his way to assist me…
Saf went out his way to assist me today. Great as always.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Jonathan,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Great experience
I have been living at Liberty Place for the past four years, and the staff have always been friendly, professional, and helpful. They are approachable, responsive, and always willing to assist whenever needed. A special thank you to Saf, the manager, whose dedication, professionalism, and genuine care for the residents make a real difference. Saf is always supportive, approachable, and ensures everything runs smoothly. His excellent leadership creates a welcoming and well-managed community, and it is one of the reasons I continue to enjoy living here. I truly appreciate everything Saf and the team do and highly recommend Liberty Place.I would like to have this team always here!
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Ionela,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Reported Three Weeks Ago
Reported Three Weeks Ago. Still Waiting
A shed has been installed in one of the parking spaces. This is particularly concerning as the space in question is marked as a disabled parking bay, which is intended for use by the residents. Could you please confirm whether this installation has been authorised by the management company or by the freeholder? Given this situation, it would be helpful to understand what other alternative uses of communal parking spaces are permitted. Yet no reply nor investigation....
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Daon,
Thank you for your review. We are sorry to learn of your disappointment regarding the handling of your enquiry.
We understand the importance of maintaining communal areas for the benefit of all residents and appreciate your concerns regarding the reported installation within a parking space. We also recognise that waiting several weeks without a satisfactory update can be frustrating.
Matters relating to the use of communal areas, permissions and estate regulations may require detailed investigation before a formal outcome can be communicated. However, we appreciate that you would expect timely updates while this is being reviewed and apologise if this has not occurred.
We would welcome the opportunity to look into your concerns and provide you with an update on the current position. Please contact through Trustpilot with the relevant property details, and we will arrange for the matter to be reviewed.
Kind regards,
Centrick
Estate Management: A Complete Failure to Act
Three weeks ago I reported that a shed had been erected in what is clearly marked as a disabled parking bay on our estate. I provided the exact location, explained the issue in detail, and attached photographs.
The response I received was, I quote :
"Is this an actual car parking space as it looks very narrow?"
No mention of investigating the site. No confirmation of whether permission was granted. No inspection. Just a question that could have been answered by reading the original report or visiting the location.
Disabled parking spaces exist for a reason. Whether the structure has permission or not should be established through a proper investigation—not by guessing from a photograph.
Residents deserve better than having legitimate concerns left unresolved for weeks. Not only is this resident occupying more parking spaces than are allocated (each flat is allocated one), but they're currently using two spaces and have now erected a shed alongside them.
It's unbelievable. What would happen if every resident decided to build a shed in the communal car park? There would be no parking left.
I'm also struggling to understand how this situation has been allowed to continue and how it has been handled by the management.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Jon,
Thank you for sharing your feedback. We are sorry to hear of your dissatisfaction with both the handling of your report and the time taken to provide a resolution.
We appreciate the concerns you have raised regarding the use of a disabled parking bay and understand why residents would expect such matters to be investigated thoroughly and without undue delay. We also understand your frustration with the response you received and appreciate that it did not provide the reassurance you were seeking regarding the next steps being taken.
Where concerns are raised about alterations or items placed within communal areas, these matters often require investigation with the relevant parties before a definitive response can be provided. However, we acknowledge that clearer communication throughout this process is important and apologise if this has not been your experience.
We would like the opportunity to review the status of this matter and ensure it is being progressed appropriately. Please contact us through Trustpilot with your development details and reference number, if available, and a member of our team will investigate further.
Kind regards,
Centrick
Devan was absoutely amazing
Devan was absoutely amazing - Failed to get through to the right team on a number of occasions and Devan was always there to help and ultimately resolved the issue. It would be amazing if it didn't take 2 hours on hold for it then to cut out!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi OP,
Thank you for taking the time to leave us a review. We're delighted to hear that Devan went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Was here doing work and Saf was a great…
Was here doing work and Saf was a great help, very friendly and helpful - Shea
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Shea,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Saf the manager at liberty place is…
Saf the manager at liberty place is always willing to help and follows up on issues raised by residents.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Mark,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Moving out of liberty place and I want…
Moving out of liberty place and I want to give special shout out to saf and his team. They have been brilliant for all my stay here.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Mohammed,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Absolutely horrendous company
Absolutely horrendous company , been trying to contact customer service for over a week by phone and email to discuss my account, no response at all then I get £270 late payment fee charge when I’ve been trying to communicate with them . Credit control have no idea what’s going on !
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Lynn,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been, particularly when you were actively trying to contact us to discuss your account.
We appreciate that receiving a late payment fee while awaiting a response can feel unfair, and we apologise for the frustration this has caused. We would like the opportunity to investigate both the communication issues you encountered and the charge that has been applied to your account.
Please send your customer details through Trustpilot and a member of our team will review the matter as a priority and ensure your concerns are addressed appropriately.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kind regards,
Centrick
Sufyaan - Liberty Place
Sufyaan at Liberty Place is always really helpful, particularly when I needed a guest parking space at short notice.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Devishree,
Thank you for your 5-star review.
We're delighted to hear that Sufyaan was able to assist when you needed a guest parking space at short notice. It's great to know that his helpful and proactive approach continues to make a positive impact on those at Liberty Place.
We appreciate you taking the time to share your experience and will pass your comments on to Sufyaan.
Kind regards,
Centrick
Sufyaan at Liberty Place has been…
Sufyaan at Liberty Place has been really helpful, has helped us out a lot with finding parking spaces and sorting post, definitely recommend!
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Centrick
Hi Sol,
Thank you for your fantastic review.
We're pleased to hear that Sufyaan has been able to help with parking arrangements and managing post deliveries. Going the extra mile to support residents and visitors is something we greatly value, and it's wonderful to know that his assistance has made a difference.
Thank you for your recommendation, and we'll be sure to share your feedback with Sufyaan.
Kind regards,
Centrick
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