Cebupacificair Anmeldelser 

My first experience booking with Cebu Pacific in late January was a bit frustrating due to their slow, clunky website. In terms of actual travel, they were late taking off on the outbound and inbound legs of my trip by over an hour, which I understand is "normal" for them. The flights themselves were OK with no apparent problems, the aircraft were reasonably clean and tidy, and the aircrew were pleasant enough. However, the ticketing and terminal staff were nothing to write home about in terms of their customer service, which was well below what I'm used to in New Zealand.

I originally would've given Cebu a 3.5 (not that one can, but if I could've...) based on my first experience, but I've dropped that to a solid 1 after a recent situation they refused to help me with. When booking tickets to go back to PH in October this year, I chose the Go Easy tickets after seeing I could change the date of travel and even the name on the ticket - not noticing the small print that said I could only change EITHER the first OR last name, not both. Thinking I had "flexible" tickets, when a situation arose with a family member's health that required me to cancel my plans to travel to PH, I wasn't worried at first thinking I'd be able to use my tickets for my fiance who would instead fly to NZ to be with me and my family, rather than me going to PH.

Well, it turns out my confidence was sorely misplaced. Not only was finding how to get in touch with them from NZ difficult, but after 3 weeks of endless back and forth emails (during which the customer service person was polite but not helpful and often repeated questions and didn't really seem to understand what I wanted to do for the first 4 or 5 back and forth emails), Cebu Pacific refused to let me exchange my ticket value for a travel voucher that I could then use for my fiance's travel, since their archaic, clunky system apparently wouldn't let them do the very simple thing of changing the direction of travel and the person traveling. So now I'm 9000 pesos out of pocket and having to arrange alternative travel for my fiance, at my own expense.

If I go to PH again, I will do whatever I can NOT to travel on Cebu Pacific. The amount isn't overly much, but it's the principle of the thing: I will not give repeat business to an organization the plays the letter of the law game and treats me unfairly. Perhaps if enough people penalize Cebu Pacific they might get the message, but I'm not holding my breath.

Moral of the story: either don't travel with Cebu Pacific if you can avoid them, either internally or externally, but if you absolutely have to, you'd be wise to buy the most expensive tickets. That way, when something goes wrong, and with them it seems more likely "when" rather than "if", you should be able to force them to make good on your tickets.

Further to all the drama listed above, I tried to change my tickets to April 2026, on the off chance I might actually travel then, only to be told my "changeable tickets" (Go Easy) could only be change if I coughed up another 5000 pesos! This despite the fact that the dates I want in April have slightly cheaper prices than the ones I've already paid for. I told the service rep, "I'm not paying that. I'll take the boat," because it's cheaper to take the boat to Masbate from Lucena than it is to pay the extortionate "change" fee on tickets that are supposed to be readily changeable. Well done, Cebu Pacific - you've stolen 9000 pesos from me and ensured I'll never travel with you again, AND earned yourself a reputation black eye. Be thankful you don't operate in a developed country - you'd be out of business in 5 minutes...

4 flights in august, all on time, all good value, all good service

18 hours delay and only compensation is a low cost hotel and Jollibee take away which you can't even eat in the bedroom because it's so small (unless you want to sit in the bathroom or on the bed)

I have been traveling with this airline for so long now I can tell that they don’t care about their customers. They mostly makes minor changes to your flights less than an hour which is like (45-55 minutes) so they will be safe/not responsible for free rebooking of the tickets. They will call it “MINOR CHANGES”
if you have a connecting or International flights this will give you big hassle. You tried to ask favor from their team or managers! and explained that the minor changes has a big effect on your next flight tney won’t consider giving you a free rebooking or even putting your flight to a travel fund. CEBU PACIFIC I CAN GIVE YOU ZERO STAR!!

Quello che è accaduto ha dell’assurdo. Impossibile credere che sia stato un semplice errore: tutto fa pensare a una scelta calcolata, probabilmente non isolata. Il nostro volo da Coron a Manila, inizialmente previsto per le 11:20, è stato posticipato alle 13:50 senza alcuna spiegazione. In aeroporto, il caos più totale: schermi spenti, nessuna informazione, personale irreperibile, Wi-Fi inesistente. Totale abbandono dei passeggeri. Quando finalmente saliamo a bordo, ci rendiamo conto che stavano ancora scaricando le valigie del volo precedente. L’aereo era visibilmente sporco, segno che non era stato nemmeno pulito tra un volo e l’altro. E come se non bastasse, abbiamo affrontato l’intero viaggio con un fischio assordante nelle orecchie, un rumore costante e insopportabile che ha reso il volo un incubo. Ma il colpo di scena arriva all’arrivo: il volo, incredibilmente breve, ci porta a destinazione in poco più di un’ora. Al ritiro bagagli ci viene comunicato, con una leggerezza sconcertante, che 42 valigie – quasi la maggior parte dei bagagli dei passeggeri – erano rimaste a terra a causa di “problemi tecnici” e sarebbero state consegnate in hotel entro 48 ore. La verità diventa subito evidente: hanno lasciato i bagagli a terra per alleggerire e di conseguenza accorciare il volo, evitando così di superare le 3 ore, soglia oltre la quale avrebbero dovuto rimborsare i passeggeri. E come se non bastasse l’oltraggio, ci hanno “offerto” un risarcimento simbolico di 1.000 pesos filippini a bagaglio – l’equivalente di circa 16 euro. Una cifra ridicola, offensiva, che non copre nemmeno l’acquisto dell’essenziale per affrontare due giorni senza valigia. Una compagnia che opera in questo modo non solo manca di rispetto ai propri clienti, ma dimostra un totale disprezzo per la trasparenza, la professionalità e i diritti dei passeggeri. Non credo di essere l’unica a trovare tutto questo scandaloso.

Beware of organized scams occuring in there! Corruption and despicable attitude of several airport agents. One of the worst airports in the world without any hesitation! The absurdity of this airport and its processes blew up in our faces just before our international flight (and after screening from Cebu Pacific) where we were stopped by a suicidal fish headed grim agent from the most pathetic airport in the world at the time of boarding. The height of absurdity, a flight of 350 people was held for a miserable 3000 pesos, demonstrating, if it was not already the case, the corrupt third world mentality that can be observed throughout this "airport". The payment terminal took 45 minutes to arrive, we were stopped randomly among several hundred passengers, in a complete arbitrary way from this stupid depressive frog who designated us as the scapegoat for the evening. Fascist and arbitrary behavior (dozens of passengers had the same bags and suitcases as us and the airplane was les than 2/3 full!!) which shows a lamentable image of this dirty, disorganized, backward airport, a real garbage dump. We can also obviously mention the total inaction of the members of Cebu Pacific who were not able to bring a payment terminal for almost an hour. In summary: AVOID THIS DESTINATION AND THIS AIRPORT, stay on your guard, do not let yourself be intimidated by these airport agents who make commissions on people's fear. Do not participate in this organized corruption. SHAME ON YOU NAIA AIRPORT and CEBU PACIFIC!

Please try again in a few minutes. Code 0

I give up ordering by their webbrowser, have tried to delete the cache, tried on other computers, tried the app on Android, at best it only works for entering names. Have tried several times with the same poor result, it's amateurish.

Terrible system! They charged me twice the amount, they hiked up their price and changed the amount I paid. When I talked to the chat support, it was rude, unwilling and was nowhere close to helping me at all.Refused to escalate and was just so excited to end the chat with me. Refund me my money!

Their system says my booking does not exist and all emails to them bounce

THESE SCAMMERS CHANGED MY FLIGHT LAST MINUTE WITHOUT NOTICE SO I WAS FORCED TO PAY FOR AN EXTRA FLIGHT TO COVER A MELB TO SYDNEY FLIGHT!

I've had a good experience with check-in however my problem is with rude and arrogant cabin crew. One outbound flight from Bangkok I asked for a specific snack and drinks in the menu. The lady said it wasn't available so I asked what was and placed my order. On the return flight a male cabin crew asked if I wanted to order. I replied "what's available" and he replied "read the menu". Now, being in customer service myself I know that some people can't read, some can't read certain languages and some have vision impairment. I was fuming at this response and a lady cabin crew member apologized for it. Another flight with my Filipino wife, we didn't even get a chance to order, the cabin crew were more interested in chatting behind there little curtain than serving customers. If any cabin crew are reading this, I will remind you that without customers you wouldn't have a job. Utterly disgraceful behavior.

They rely on the app, but it doesn't work properly.
The self-check-in machine doesn't work.
The flight was changed without any notice.
This is a very low-end company.
Staff is not friendly.

Yet another DELAYED flight from cebu pacific. Do you guys fly ever on time? Very UNRELIABLE. Very INCONVENIENT. Please PAL, Air Asia increase timings and frequency of flights to negros and other provinces. And the staff are not helpful. Seriously, the system needs to improve.

WORST AIRLINES AND BEST IN PROFESSIONAL SCAMMING!

I'm an OFW in Malaysia and I still have time to check in my baggage then when I reached to the counter they told me that the check in are closed. AND they told me that I need to rebook my flight since I have work in the following day THEY GAVE ME NO CHOICE BUT TO BOOK THE NEXT DAY FLIGHT THAT COST TWICE OF MY TICKET BACK TO MALAYSIA!

Avoid Cebu Pacific – zero support, hidden cancellations, and no accountability.I had a confirmed flight with Cebu Pacific on July 24, 2025, at 01:00 AM, from Bali to Manila, with a connection to Chitose, Japan. When I arrived at the airport with my family, we were shocked to learn the flight had been canceled — without any proper notice.

Cebu Pacific claims they sent an email on July 12, the very day I arrived in Bali for vacation. I don’t check emails while traveling, and worse: the email had no clear warning about the cancellation. Meanwhile, I kept receiving Cebu Pacific’s promotional emails about in-flight meals — giving me the impression that everything was fine.

Since I had to return to work on July 25, I had no choice but to buy new last-minute tickets from another airline, at a significant personal cost.

The ground service at Cebu Pacific’s counter in Bali was appalling — staff barely spoke English, gave no useful information, and offered no hotel, no rebooking options, and no help whatsoever. We were completely abandoned.

To make matters worse, their website is broken. I’ve tried countless times to request a refund through their chat and online portal — it crashes or freezes constantly. It feels intentionally designed to block customers from claiming their rights.

I am demanding:
A full refund of the original canceled tickets;

Reimbursement of the new tickets I was forced to purchase;

An investigation into the poor service and neglect at the Bali airport.

This was one of the worst travel experiences I’ve ever had. I will continue to post my story on Tripadvisor, Trustpilot, and social media to warn other travelers.

Absolutely disgraceful, Cebu Pacific.

Francisco Lança

Cebu pacific is about the worst online service on earth, and trying to talk to anyone on the phone is impossible. Not just this time, but EVERY time there is some problem with a flight, adding bags, changing a flight THEY messed up, or whatever the case, IMPOSSIBLE it seems to do anything online or by phone. I feel it is BY DESIGN to collect more money upon checkin as to do anything online ahead of flight is said to be cheaper, but ultimately impossible to complete. When I speak to Philippine airlines, who unlike Cebu pacific actually has customer service, they tell me many people have nothing but complaints about Cebu pacific. If I had a choice, Cebu pacific would be in my personal black list forever.

The company is just a scam. Airplanes and filthy old and dirty. Consistently, for the last 3 flights, on different national and international routes, they delayed the flight +3hs. They blamed weather when other airlines covered the same route meantime. No offer of food, apologies, reimbursement. Meantime they covered exuberant fees for extra weight luggage, that is limited to 20 and 7kg. Another common practice they do is move flights to 3-4am and offer you the option to be reimbursed but through the process they claim they can't reimburse insurance (you never purchased) and taxes (while they are the sole responsible of the entire fare) and force you to accept 60% refund.

Ce sont des voleurs, je me suis trompé dans la date d'enregistrement pour 6 personnes et ai voulu changer immediatement mais impossible. Il fallait repayer les billets en totalité. Impossible d'aller dans un bureau ou de joindre quelqu un par telephone. Plus jamais avec cette compagnie, c'est sur

This has to be the worst airline in the whole world, every single time something is wrong! And there passengers are always left in the dark with no info or update and there compensation is a joke just like there staff...

LA PEOR COMPAÑÍA AEREA DEL MUNDO

Todo lo hicieron mal, cambió de enlace y hora sin avisar, lo vimos la noche de antes haciendo el Checking, un viaje doméstico de corta distancia lo convirtieron en un viaje de 11 hora.
Prácticamente toda la plantilla son niños que parecen estar jugando en el colegio.
Las maletas finalmente aparecieron y gracias.
Es difícil hacerlo peor.