Cebupacificair Anmeldelser 

I made a booking change and the booking date did not change but it charged me a booking fee. I made a complaint but they said it was my fault not the system. I did it again and it also the dates did not change but gave me a refund immediately proving it was a system glitch.

In January this year we booked a flight from their website from Clark to Tagbilaran Bohol roundtrip. But they change the flight from Manila when it was one week before our trip. The same thing happened with our return flight. It was also changed to Manila. The refund will be less than the amount paid. Customer service is only accessible by e-mail. The chat service is with a computer. Then it offers chatting with a live agent but waiting time is unsure because there is no queque number. So one feels unsure if the chat is really being turned over to a live agent. Through e-mail, they said that calling a customer service is not available with domestic flights. So we just resolved the travel challenge by ourselves. The company shows no sympathy with the additional cost and stress that the flight changes brought. We had a connecting flight from Clark and this is not looked upon when they changed the flight. No advise received. We are first time tourist in the Philippines. The first time experiencing such from an airline. Our impression is that Cebu Pacific is most reliable from Manila airport but gives uncertainty when using other airports.

NO respetan las reservas que haces. A los pocos días de reservar te envían un correo diciéndote que debido a no se que patraña, han de cambiar el horario de tus vuelos.
Me ha pasado con los seis vuelos que he reservado este año, para volar en Abril y Junio.
Lo curioso es que los vuelos que te reasignan siempre son peores y de mas bajo costo que las reservas originales. Se niegan en redondo a devolverte la diferencia de tarifa y te ofrecen la opción de hacer una nueva reserva, pero cuando vas a hacerla, has de pagar la diferencia de tarifas, que siempre es a su favor. LAMENTABLE ! Totalmente desaconsejable volar con esta aerolínea.

Absolutely the worst airline to take to travel within the Philippines.

Flight from Manila to Cebu - 1 hr- the lost over 12 luggages on my flight alone. Lots of us passengers were given NO information about where our bags were, why they didn’t make it, and when it would come. They had no tracking system and identifying system for bags. They gave only 1k “compensation” for our troubles — which is less than $20 and for a family of 3 (I packed mine and my kids clothes in one luggage), it was not even enough to buy all 3 of us a change of outfit + underwear to sleep in for the evening. After 10 or so hours, still no updates on the bags. One point of contact said that it “might be on a delivery truck by now” as they use multiple delivery sources. What???? My bad was eventually delivered to our hotel over 24 hours later. When I contact customer care to request for any sort of refund for toiletries and items I has to replace that I could not return, they were even worst. They give you the run around and will not actually provide any customer care. The worst. Stay away. It’s so clear they do not have the proper system to be responsible for your luggage and even their passengers.

To all UK.(And worldwide travellers) Book with another company. These are cowboys and criminals flaunting borderline legal practices with zero accountability. A disgrace to aviation industry. No wonder tourists are avoiding Phillipines. Didn't get discounted flights, paid same as using other competitor companies, booked a good 6/9mths in advance( different flights booked at different times around itinery being built) Holiday of a lifetime travelling round Phillipines, allowed over 24hrs wiggle room in case of any delays on all flights but still managed to ruin every single transfer. Of the 6 flights booked with them not a single one went to plan. Delays, criminal activity (taking cash from people to be put on plane) THREE cancellations (one to a completely different island than booked), baggage offloaded to be told not sure when will turn up!, delays over 2/3hrs every flight at check in on ones that wernt cancelled at short notice had other issues, serious safety concerns around overloading (large suitcases as hand luggage and utter chaos at terminals. We lost about £1500gbp in personal expenses, hotels and trips and still had to pay extra for alternative flights. Upon research I have found they practice this frequently. If they are your only available option always always leave 48 hrs between next flight, not 24!. Specific example is : We booked a short internal transfer from end of holiday from Coron(Bushanga )to manilla to leave midday (ISH) 18th and booked overnight in manilla 18th to ensure we had plenty of time to catch international flights late afternoon following day 19th should have arrived early afternoon on 18th. Flight on 18th cancelled via email due to technical failure(told on 18th morning) put on next available which was 19th ... So 24hrs change. Knew immediately this meant our international flights would be missed so went to website there was a flight on 18th was available but going via Cebu with a 6hr layover arriving late evening at manilla. No other choice whatsoever... Guess what not only did we have no choice they charged us £450 for the flight. The original hour flight was iro£200gbp. We never used the hotel in manilla so we lost that money and were exhausted. Oh, and just to add insult to injury couldn't convert flights had to book the new one (cust service said cancel and ask for a refund... It never arrived at time of writing) and the flight from Cebu was also delayed by another 2 hrs so 8hrs layover. 14 hrs travel for an hour's internal flight. This happened on EVERY flight we booked . Please heed our advice and dont ruin your holiday. Book with another airline.

Cebu Pacific, just like PAL, should be ashamed of selling me a Manila (MNL)‑bound turboprop ticket when they already knew those flights were being kicked out of the airport. For months they happily took my money for a Manila arrival, only to casually shift the endpoint to Clark and call it “just a schedule change.” If you decide you can no longer operate out of Manila, don’t keep disguising the route as MNL in your booking system and wait until the last minute to shuffle passengers around like chess pieces. This isn’t efficient network planning, it’s a bait‑and‑switch in the name of “compliance.” Make the change transparent from the start, price the Clark or alternative‑city option honestly, and stop milking Manila‑branded fares for routes they knew were doomed.

Ils se sont trompés d’avion pour mon bagage… je dois attendre 2h pour avoir mon sac. De plus, aucun membre nous aiguille, faut aller les harceler pour avoir ne serait ce qu’un peu d’information. A fuir

I am submitting this review to formally document a failure to honor a paid service on Cebu Pacific Flight 5J806 from Singapore to Manila-FEB 04, 2026.

I purchased this ticket with paid seat selection and was assigned seats 41B and 41C. Upon reaching these seats during boarding, a flight attendant directed us to relocate to seats 36B and 36C without consent or discussion. This was not presented as a request, nor was any justification provided upfront.

When I clearly stated that we had intentionally selected and paid for our assigned seats, the attendant responded that the seats would be used as a crew rest area. This explanation is unacceptable. Seats designated for crew use should not be made available for passenger selection under any circumstances. Selling these seats and then reclaiming them after boarding constitutes a failure to deliver a paid product.

More concerning than the seat reassignment itself was the manner in which it was handled: dismissive, non-consultative, and entirely indifferent to the passenger’s paid entitlement. This reflects poor operational planning and a lack of basic customer service standards.

This incident demonstrates a serious breakdown in process, communication, and respect for paying customers. Cebu Pacific did not deliver the service it sold, nor did it attempt to remedy the situation appropriately. As a result of this experience, I have lost confidence in the airline and will not be flying with Cebu Pacific again.

I would give zero stars if I could. The worst customer experience I have ever experienced. Lost our luggage did not advise us that our luggage never made it on the plane and left us waiting at the luggage carousel for an hour unnecessarily. We could not even speak with a company representative. Terrible from start to finish with queues for over to hours to drop out bags for them to not even be put on the plane. The worst airline I have ever travelled with.

Very unhelpful. Would not assist to make minor change to flight immediately after booking unless $100s of dollars in fees paid. Do not use. Steer clear.

If I can give 0 stars, I would. They do not have a refund policy for purchases within 24 hours of purchase and they don’t care if it’s for a funeral. They have the worst customer service. Save yourself stress and NEVER fly this crappy airline.

I am sharing this experience as a warning to others.

For over a week, I contacted customer support daily, spending significant time trying to get clarity about a refund. Every agent assured me that the situation would be resolved and that a reasonable solution would be offered. Based on these assurances, I acted in good faith.

During a chat conversation, I was explicitly told that I could choose different options per booking. I was given multiple options and clearly selected a refund for one flight, while keeping the other flight unchanged. At no point was I informed that accepting or modifying one booking would automatically remove my right to a refund for the other.

Later, the refund was suddenly denied because another, unrelated flight had been modified — a change that was made with the airline’s assistance and without any warning of consequences. This is especially frustrating since the flights were booked with different airlines, yet they were later treated as inseparable.

The airline also incorrectly classified the issue as a “minor time change,” while in reality it involved a change of arrival airport, making the onward international flight physically impossible to catch. This crucial detail was ignored.

What started as seemingly good and helpful service ultimately turned into a very unfair and discouraging outcome. Customers are expected to make decisions without being informed of major consequences, and are later penalized for choices made in good faith.

This experience shows a lack of transparency, consistency, and customer-focused problem solving. I strongly advise others to be extremely cautious and to get everything in writing before agreeing to any changes.

Be warned when booking with Cebupacificair. My flight T6 5336 was cancelled, and a technical glitch on their site forced a 'Travel Fund' instead of a refund. Despite reporting it within 2 hours, they refuse to settle and ignore my requests. Formal complaint filed with CAB (Case 17036). Expecting a full refund to the original payment method as required by law.

I’m extremely disappointed with Cebu Pacific’s customer service. I waited patiently both through the website and Facebook, hoping for help with a serious family medical emergency. On live chat, the agent KILA abruptly left without offering any resolution. Then, the website agent JAPH sent a generic response saying the system was unavailable just seconds after I sent a lengthy, detailed message without even reading my concern. I felt completely ignored during an already stressful and emotional time. Very unsatisfactory and disheartening service.

Ein Stern ist noch viel zuviel, es müsste hier Negativ Sterne geben, damit die Bewertung auch korrekt sein kann!!!

Reinste Betrüger Fluggesellschaft!!

Chatt unbrauchbar zuerst KI dann Mitarbeiter die den Chatt verlassen und dann E-Mail kommmt sorry verbindung unterbrochen, danach alle neuen Mitarbeiter verlassen Chatt bevor man schreiben kann!!

Cebu soll sofort Konkurs gehen und sich aus dem Fliegermarkt verpissen!!

This airline needs to be shut down.
Multipule people didnt receive there belongings. We go outside the airport and the local driver organisers, tell us ow let me guess you lost you stuff and you travelled with cebu pacific.

Simply, the worst airline I have ever dealt with. They cancelled our flight by accident, admitted fault yet still refused to refund us the last minute flight we had to buy upon realising they’d cancelled our travel. We were with a 6 month old baby.

There app its terrible , so difficult to even book a flight .then they tryed to add on insurance which we didn't need. down right crafty company booking baggage is a nightmare and totally confusing 😕

My flight was moved from Manila to Clark International Airport. The ticket to Clark International Airport is €200 less than what I paid. Besides the inconvenience and loss of money, I also have to pay for a taxi to get to my original airport. I have not received any kind of refund.

I have to give one star but seriously I’d give none. Our flight was cancelled from el Nico to Boracay, which they said was weather however according to flight apps, aircraft were taking off from Boracay at that time and weather was only stated so no compensation had to be paid. Delayed 24 hours and the following day delayed again for 3 hours, no announcements no customer service at all and no reason why. For the first delay they expected us to own expense to get veto Puerto Princess, 250km away to get a replacement flight, when we refused they miraculously found u a flight the next day. Worst airline ever experienced. Budget in cost and service. DONOT FLY CEBU PACIFIC, YOU WILL JUST BE LET DOWN.