CBDelites Anmeldelser 432

Svar fra CBDelites

10. des. 2021

Thank you for taking the time to send your review. We really appreciate it and glad you are happy with the service. Have a great Xmas we look forward to your future custom

Svar fra CBDelites

10. nov. 2021

Hello Chris. Thanks for taking time to write a review. We’d like to ask you to contact us first if you have any issue with any product you have bought from us. Trustpilot is generally for the service you receive from our company and we hope the service has been good, but please do get in contact so we can resolve any issues. Thanks

Svar fra CBDelites

17. okt. 2021

Hi. Thanks for taking the time to write a review. We understand that you have spoken to someone here already who has apologised for the delay and explained that on some rare occasions post is delayed and worst case lost. He also said that if you haven’t received the item after 5 working days that we would send it out again for you. With this is mind we are assuming that the item did not arrive and a member of our team will be in touch to organise a replacement. We hope that once you’ve received your replacement you would consider amending your review to reflect the customer service you have received from us.

Svar fra CBDelites

13. okt. 2021

Thanks for taking the time to write your review. We feel we should respond to some of the points raised as we feel it's not a fair reflection of our company or service. Firstly you mentioned that you have been a customer for 18 months. In that time you have never had any issues with service or products from us so the products and service can't be as bad as you have made out otherwise we'd have expected contact a long while ago to bring this to our attention prior to this.

In regards to poor customer service we can't understand why you have said this. We received your email and responded to it quickly. Your order was dispatched and delivered quickly.

So for clarification, we feel we must explain the situation for context. You brought to our attention that the CBD oil you received was a slightly lighter colour than previously. We advised that nothing had changed in the formulation of the product, the CBD content was the same which can be seen in lab reports and that CBD oil changes in colour and taste from batch to batch due to the nature of the product itself. You mentioned that it 'didn't work' for you. We aren't allowed to advise on specifics, but its entirely possible that you have build a tolerance to CBD and that it's no longer as affective as it once was. We have had no other complaints about this product.

We are sorry that you weren't completely satisfied with the product, but it was not faulty and there was no service issue from us. For this reason we find your 1 star rating and buyer beware comment unfair to us as a business as it's simply not true, but we appreciate your opinion and feedback non the less. If there's anything further we can help with please don't hesitate to get in touch.