CB1 Medical Anmeldelser 

I signed up to CB1 back around August 2025.
My consultation and experience with the process was great, however my 1st ever prescription was in limbo. It took me calling them to ask what the issue was. Turned out they needed to confirm my address. Not sure why I had to call in to do that mind, so instantly I was skeptical of the service. In fairness, they had it shipped out that day and it arrived the next.

Since then they been pretty good in general.

However, I ordered on Thursday 27th Nov as I always do on a Thursday (I will always have it delivered by Saturday). Like a lot of other reviews are saying, their medication has not even been scanned in by Royal Mail, when you check the tracking.

I spoke to Royal Mail a number of times and they confirmed the whole batch in which mine would have been part of, was not scanned in (basically it all vanished into thin air). CB1 say it's 100% been dispatched yet Royal Mail has no record of it being received.

I was called on the Thursday to confirm my address (not sure why since my last load of orders had been successful), so I found it strange that CB1 were asking to confirm my address, exactly in line with delivery issues.

Sadly CB1 has no answer to where the meds are and that's far too unprofessional for a pharmacy to be doing. I do feel for the staff, because they've all been as helpful as possible, but on the last few calls you can just tell they are defeated now, as they are being bombarded with calls.

I did get a discharge letter straight away in fairness to them and a refund is in the process.

Sad to say I will be swapping to a new provider over this. If it was a book from ebay or something, it wouldn't be the end of the world, but when it comes to medication, making mistakes like this is unacceptable.

CB1 could have offered to send out a new batch with another delivery service and if it turned out to be a Royal Mail issue, they could have sorted that between them, but CB1 are putting profit over patients in this case.

I do hope they manage to sort the issues out and bounce back. When they work, they were great, but sadly this issue has completely broken my trust with them.

When I joined CB1, it was great(for like a week). A seamless experience from the eligibility checks to the consultations to receiving my first prescription. that's where the seamlessness ended.

Upon receiving my first prescription I was told to email to get a follow-up appointment. I did this, I received no reply and no appointment. I chased this multiple times until an appointment was booked. At this point the follow-up appointment was booked so far after my first prescription had been received I was out of medication and due to the fact you require this follow-up appointment to be able to order a repeat this acted as a medication blocker.

Following this follow-up appointment I ordered more medication the tracking showed this to be delivered but I didn't receive anything. This was in October. I have still not heard back regarding the investigation. Nor have I had a refund for the missing prescription.

On Friday the 28th of November in the very early morning I ordered a repeat prescription for myself. Having checked it on Monday it hadn't moved, I allowed the day for it to progress but it's still haven't changed so I called today Tuesday 2nd December, to be told that this is probably out of stock and they'll refund me and I'll have to order a new one.

I have medicana as I am autistic and I have ADHD, I am completely without medication and the customer service agent showed absolutely no compassion or empathy. Told me "it's not just me" it was very clear the customer service agent was just trying to get me off the phone. By telling me we'll look into it and get back to you. I wouldn't accept that as an answer, I've been chasing my missing prescriptions since mid-october full stop and I still haven't heard back regarding that, I don't trust that I'm going to hear back regarding the prescription that's currently on the system but she thinks it's out of stock.

Medication being out of stock and causing issues is a frequent occurrence. I have been with CB1 since the end of September, I have already had four separate out of stock issues when ordering repeat prescriptions.

I think if you have medicanna for physical pain CB1 is fine. But for anyone neurodivergent who requires clear communication or consistent systems avoid this company.

I'm already looking for a good alternative to move to - I'd quite like my £120.10 back for the medication I've still not received.

P. S, you might want to let your phone handlers know "all my managers are in a meeting" isn't a suitable response when people request their complaints to be escalated and shows clear lack of compassion or patient care.

Been waiting for my prescription since the 19th November.... Nothing

The help desk and pharmacy arnt even in contact, they've clearly got issues as the help desk tells you to ring back and press "4" to be put through to the pharmacy to then be put into a queue of 30+ this is abysmal. The utter disregard of patient care. I was promised a 2nd prescription after I hadn't received anything. Still haven't received either with no update

Very close to requesting a refund and changing too a different clinic, this isn't good when lots of people rely on there prescriptions. The glowing negative reviews says it all recently.

Should have stuck with the app.

Poor CB1 are not having a good time of it these days, but I don't think a lot of their patients are either. I think right now they are losing patients at a faster rate than I am losing patience with them. They are doing their best though and they do go out of their way to help if you have issues, and they are nice people. If only the system they are using worked then everything would not be in the complete shambles it is currently in this week, as we approach the Xmas rush period. This ultimately lies at the heart of the current breakdown in services experienced by many people, my self included. Things did actually work not too bad before, if you could put up with their limited formulary which is supposed to be expanding next year. They will need to sort their act out if they are going to pull that off, but if they can do that then they might not be a bad option in 6 months to a year's time. They need to sort things out and hopefully they will, and the poor staff who's fault this mostly isn't can have a nice relaxing Xmas and New Year, as can their patients in the knowledge they will fully medicated for the festive period. They have been until now quick to respond to queries by phone or email, but at the moment they don't have the staff to deal with all the emails and phone calls they are getting as a result of the chaos they have created for themselves. They need to improve their internal communication a bit too, as it often feels like the staff member dealing with my calls isn't really registering what I am trying to communicate, too many standard email responses that don't really feel like the person who is replying has read everything you have said. Bit of overtime then, and some time to restore trust in your customer base. But the clock is ticking and I'm waiting on my discharge letter, which I hope arrives in a timely manner or else my fair 3 stars out of 5 might drop to a 2. I wish them all the best and have every faith that they can get things sorted going forward, but anyone considering signing up needs to know what they could be facing if they join right now. I wouldn't bother until at least next year if at all, and I can't say any fairer than that.

CB1 keeps emailing me for a review, so here it is.

CB1 Medical is unprofessional, disorganized, and concerning for patients. Orders are delayed for days or weeks, tracking is missing, and customer support is almost impossible to reach. Emails go unanswered, phone queues are long, and staff frequently provide conflicting or incorrect information.

The web-only system is broken and removes transparency, making it impossible to know the status of prescriptions or delivery dates. Repeat orders are often missing or canceled without explanation, leaving patients without essential medication. My last order was 26th November - I still havent received a tracking number. Minimal patient monitoring and mishandling of basic documentation show a disregard for patient wellbeing.

For a clinic handling regulated medication, this level of mismanagement is concerning and could impact patient safety.

Note on 5-star reviews: Some recent glowing reviews show a defensive tone, dismiss multiple negative reviews, and use generic praise like “easy and efficient” or “friendly people” without concrete examples of prescriptions, deliveries, or patient care. One review even labels other reviewers as “rivals” or belligerent, which is not a typical patient concern. The tone and content raise serious questions about their credibility, while the corroborated negative reviews from independent patients provide a more reliable picture of CB1’s service.

Please note that I am deeply suspicious of the bombastic, belligerent negative reviews on this site and imagine that they have been written by rivals. I have found that the service is easy and efficient. The 'phone is answered swiftly and by very friendly people. Turn around very speedy and ALL my email enquiries answered politely and in a timely manner.
TRUST THIS COMPANY

i signed up service seemed to be good had a little while where everything went smooth I even would have given 4 star+ and recommend to others but over time it got worse and worse and the last month has been an complete joke.
they changed the entire system and made everything worse, removed the app so now its all a web based system and its so bad I cant even enter or save my payment details on it, like you expect it would be the main priority for them as that's were the money comes in to pay the their bills and wages but nope.
been waiting for a prescription for weeks even though its been paid items in stock etc, but every time I called I've been told by multiple different people its done its ready and its being sent out and it will be here by tomorrow. weeks go by and nothing, due to my complex health conditions (which they are very well aware of) im back to having major issues including requiring hospital visits and all this before even mentioning the stress and mental health effects from dealing with CB1.

DO NOT TRUST THEY WILL LIE TO YOU.... they will make up excuses and drag everything on for as long as possible make false promises and basically say anything to keep you with them but not actually do anything.
but thank you CB1 for the worst medical related service I have ever had, it has been a real eye opener to how incompetent a service in this industry can be.

My 1st online consultaion was booked for 11.30am 29/11/25
I sat online waiting from 11.15 - 12.20 in the consultation waiting room and no one showed up..not impressed !

I am a patient with CB1 for a year. I had numerous problems before, but this month has been shocking and is affecting my mental health in so many ways, beside the fact that I will probably be WITHOUT MEDS for 3 MONTHS! For two weeks I have been trying to get a prescription. If I tried to list all the problems, I’d be here until tomorrow.

Short version: the pharmacy doesn’t have stock, staff don’t provide the right information, and the doctors are inflexible with prescriptions. I am traveling outside the UK and have been begging for days for the supporting document. The support team initially refused to provide a travel letter. On the third call, I finally found someone who could provide the document and add a simple line explaining my travel dates.

They also changed the price of postage, forgot to send my prescription to the external pharmacy, and the only item I needed was delayed. I called multiple times, spoke to different departments, and everyone gave different excuses. They sent me unsigned prescriptions twice, promised a manager would handle it, and yet nothing was done.

It has been exhausting, frustrating, and completely mismanaged. The staff seem untrained and unaccountable. This is not just any medication; it carries stigma and requires proper documentation, yet the clinic has repeatedly failed to provide it.

If you’re looking for a clinic, do not sign up with this one. They do not care about their patients. As soon as I can, I will be contacting CQC due to their refusal to provide necessary documents and the lack of responsibility shown.
GIVING ONE STAR BECAUSE IS LITERALLY THE MINIMUM

I would give 0 stars if I could I have been with CB1 for over a year now and there customer service has got terrible, I was informed 6 days ago that my medication was out of stock so do I want to replace it with something else or a refund I asked for a replacement since then I have heard absolutely nothing from the cb1 pharmacy or the cb1 reception after trying to contact them, the new website is terrible it no longer tells you when something is low stock I used to purposefully avoid low stock items for this reason of being messed.

Order 202003 – been a patient for a few months – had occasional problems that weren’t resolved but they were minor compared to the last week or so. There has been a “systems update” but this doesn’t excuse all of it. Unable to provide basic batch numbers/expire dates. Orders running late and when you reply to ask for an update you get told to “call the pharmacy” which is a call centre queue. Mails not being responded to. Lack of updates. I don’t want to complain but I’ve voiced by concerns by mail and Akshay Kumar has just ignored my requests and brushed me off again – so this forum seems the only place to raise my concerns. A month ago I would have recommended CB1 but not at the moment – the service – particularly the customer service is a mess and complaints are being ignored. I’ll update my review if I get some reasonable service and sensible answers from them. Failing that I’ll move clinics in the new year.

I have been with CB1 for about 9 months and they have been a great clinic from the start with communication,by keeping me informed about my orders at every step,of the way,They also have a good selection of products to offer and the customer service is excellent. If i have any questions they have been quick to respond and to put my mind at rest and with no disruption to my medicine. Would happily recommend

Have been with these guys for nearly year or so don’t join these clowns they are only interested in money the amount of bs and lies they come out with is amazing. If your sick and have on going issues cb1 isn’t the place you’d wanna be they run from the patient except for his money
They save your credit card details when you ask them not to they lie saying the system total lies. There systems are always “breached” basically they sell your details
They sell out of date medicine they do not care about the patient this Annabel sharma who reply’s to the comments doesn’t do a do anything she will pass you on to some “nurse” who is the drs wife 😂 it seems they are constantly drunk they seem like a bunch of NVQ level 2 Pharmancy training amateurs
There is no such as drs or pain drs you never hear from them personally I think these guys are a scam.
I will be reporting these fools to the general medical council as they are not suitable for the public

CB1 working from a home in Lester you have been provided with details ignored you can use trust pilot to take of reviews reported to the gmc

I used ChatGPT to find a clinic. My priorities were cost first, then choice, then speed, and CB1 came top of the list. Furthermore, their price (only £50 for the year) for consultations is extremely reasonable.
I have found the clinic's service to be excellent; the doctors I have spoken with certainly seem to know their stuff, the staff on the phone have been nothing but helpful and polite, ordering is extremely easy using the app (now a web portal), and there's an excellent choice of products. Everything I've received has been of superb quality. Prices are extremely reasonable; some products are considerably cheaper than I expected, and even the most expensive items cost no more than one would expect to pay on the black market - they certainly aren't overpriced, and you absolutely get what you pay for. Also, delivery fees are no more expensive than what the Post Office normally charges.
My only negative experience is with the "prescription tracking" on the app. I feel it needs to more accurately depict the current status of a prescription and should be updated in a more timely fashion; I've had to phone the clinic a couple of times to check on the progress of a script because it hasn't been updated in real time on the app.
All in all, I highly recommend CB1 to new patients looking for reasonably priced, top quality product, backed by an extremely professional and speedy service.

Awful.
This used to be a wonderful company. Sadly it is a far cry from how it was even a year ago.
Its terrible app (created by a third party company and used by several other UK cannabis companies) has been abandoned.
Its not the fact that my inbox was inundated with constant emails suggesting I request a new prescription (just days after ordering a new one) for weeks on end, and phoning to complain and ask for it to stop made no difference.
No, it was that as a "light user" only wanting to have my prescription changed in consultation with my (excellent) consultant, the CB1 Admin team decided to leave it up to an algorithm to decide what strength of oil I was to have.
Again, I complained but to no avail.

Simply, if you order in more than 4 week intervals, the algorithm punishes you by reducing the potency of your prescription.
In other words it is NOT a medical decision made between the patient and the consultant.

My PAIN does not get LESS worse when it comes along because I haven't ordered for awhile...
So, order your prescription MORE often than you should, because CB1 are pushing cannabis onto its patients, and you won't get punished.

What the hell my medical needs have to do with an admin department and does NOT have to do with my consultant is beyond me.

So, I decided to move. I asked for a Discharge Letter by email and phone over a series of weeks. Nothing.
On one occasion, some idiot said, "Oh, ok. I'll do it. Bye," and just put the phone down. I was amazed. But she didn't create a Discharge Letter. She hadn't even acknowledged the emails which were apparently, "lost somewhere."

Today I had a shouting match with two different admin people who have no manager other than the COO. They have no manager...

Neither cared. Neither said sorry to hear you're leaving. Neither asked why.

This company has gone from 5⭐ to 1 in a year. Mr Simon Tordoff, good luck dealing with light users who only need a one month prescription every month.
There's no point making a complaint - it goes to the same enquiries email address and 'answered' or deleted by the same people who you're complaining about, so I'll reach out to the Cannabis Industry Council instead and the CQC.

Meanwhile, I'm now safe and happy with a company that uses MULTIPLE pharmacies (unlike CB1) to fulfil its orders, which means I can reliably have my prescription fulfilled from now on because CB1 couldn't do that either often enough, when I did require medication.

Overall then, they were great a year or so ago. Today, they don't care. They're cheap for a reason and their admin department is disrespectful and couldn't give a t0ss.

I'll also be sharing my recent experiences with some of the organisations out there aimed at helping those patients in need of medicinal cannabis for pain management, who I'm sure will also be interested to know.

Been with CB1 for about 6 months and been happy with every process. From initial consultation to been cleared to chose my meds each month.
My only slight criticism is there's not often much choice at the cheaper end. £5 to £6.50 per gram. If there was more choice it might temp more people off the 'street' stuff. You can get really good stuff at £6 per gram.

I have always been supported with Cb1.
I was on my last sleepless night. My medicine had arrived. It took time, but I knew what to expect, there is alot of positive reviews online, to help make your decision. I had some concerns, gave them a call and was helped right away.
Consultation was simple, just had to wait, everything happened behind the scenes, I was confirmed suitable and have had no problems since.
Thanks to cb1 I get good sleep, without harmful tablets.
I am also on a treatment plan for pain. No hidden rubbish, just help and support. Thank you.

On joining CB1 I have found the whole experience very beneficial for me. The support, service and prescription delivery have been first class.
Having access to the prescriptions available to me on CB1 has helped to improve my physical and mental wellbeing being.
Suffered with Colitis for many years and all the other symptoms that go along with it, discomfort, anxiety, insomnia etc. The prescription and service I have received from CB1 has been a massive boost. It gives me some discomfort relief and my sleep has vastly improved. Having regular access to medication that is legitimately sourced and approved makes a big difference and the ability to reorder my prescription in plenty time ensures I don't run out. Knowing their is also support available and I can email them out of business hours is so helpful and convenient. My overall health has improved mentally with the ability to sleep better which has allowed me to function better with work. I self medicated for years but medication wasn't always available to me and at times I wasn't sure the quality and effectiveness was of a good or safe standard.
I'm continuing to use CB1 pharmacy it really does work for me and has become a staple in my well being and overall health that allows me to function with more normality.
Thankyou CB1...

I've suffered from ibs for over 30 years. It gives me alot of pain and discomfort. I had been taking painkillers nrly every night and often on day too. Since getting my prescription via cb1 who have been very efficient and professional I haven't taken any. No joke. And that's been 3 months now. I am getting better quality sleep and it's better controlling my symptoms well. Not a 100 % cure as I'm not sure that's possible buy it has improved my quality of living alot. Cb1 have been great and would highly recommend.

After my first consultation 6 months ago I felt that my consultant appreciated my issues and listened to me, then took care and time to explain why he was advising certain products to help with pain relief and both their benefits and potential side effects. I felt reassured that we could readdress any issues that may (but haven’t yet) arise.

I’m very happy with their service, in 6 months with CB1 there has been one issue with availability, which was resolved very satisfactorily over the phone with friendly and competent assistance.

After my second consultation I felt like they do care about my situation and are looking to out for my well being and the successs of my treatment.

I appreciated and have followed their instructions for further success in my treatment.

I am so happy being able to treat my condition better and not being dependant on intrusive pain relief medicine (Gabapentinol and others) which was slowly turning me into a zombie.