MAMEDICA Anmeldelser 1 632

Thank you too all the team especially Kay and Adam for unbelievable continued support.
You guys should run the nhs .
I’m truly blessed to have such support in difficult times.
Philip Connor

I have really good customer service from Nicola W... she is always very helpful, and doing her best to fulfill my requests,

I recently attended my initial consultation with Mamedica and was very satisfied with the overall experience. Prior to the appointment, I felt understandably nervous, as I was unsure what to expect and had some concerns about being judged. However, these concerns were quickly alleviated.

The doctor was punctual, professional, and immediately created a welcoming and reassuring environment. I felt at ease from the outset, which allowed me to discuss my medical history openly and confidently. During the consultation, the doctor clearly outlined potential treatment options, provided a well-considered professional recommendation, and explained the next steps in a thorough and structured manner.

The consultation was conducted with a high level of respect, understanding, and a clear focus on patient care. I left the appointment feeling positive about my experience, confident in my decision to choose the clinic, and with a clear understanding of what to expect moving forward.

Overall, this was an excellent first experience. I am grateful for the professionalism and reassurance provided, and I would highly recommend Mamedica to anyone who may feel uncertain or apprehensive about beginning their journey. I remain optimistic about my ongoing care, particularly if this high standard of patient support continues.

I had a really positive experience with Mamedica. Vinnojan was especially helpful throughout the process—he took the time to answer all of my questions clearly and made sure I felt informed and comfortable every step of the way. He also ensured my prescription was sent out on time, which I really appreciated.

Great customer service like this makes a big difference, and it’s reassuring to know there’s someone reliable and responsive when you need support. Highly recommend!

A very well organised onboarding and the staff are a pleasure to deal with!

I have only just registered with Mamedica and felt I had to write to compliment the company for their customer service.
I dealt with Jody who was very attentive and professional throughout the initial consultation. Very reassuring!

Sent £50 off for consultation. Alleged ‘Doctor’ didn’t answer after 5 minutes. They kept my money and did not offer another consultation. This company is an instagram scam.
I reported them to Meta.
Currently at my weed man’s house smoking high grade. Medical cannabis can go and do one. They will never put proper weed dealers out of business. SCAM ARTISTS.

Special thanks to vinny whos always very polite and gets things done efficiently. No issues with mamedica at all. Thank you

Vinny and nicola at mamedica are always friendly and helpful...they are a great company to be with always efficient and very polite and no long waits to speak to somebody. Top work

I was called, today, by Vinney who initially called to remind me that my new prescription cycle was available. I am currently away from home, looking after my elderly mother in law, who had an accident and couldn't care for herself for for the first 2 months, following an operation. So Vinney suggested a temporary change of address, so that I could my order delivered without any breaks in my medication. He took care of everything, explained everything as he was going through his process and was very sympathetic towards my mother in law - just a very decent lad, with an amazing attitude and knows how to treat a customer! Very well done, Vinney - superb support!!

Was having issues with my previous care provider. Called to see what was different and how they could help. The whole process was handled personally by a chap called mark, with the conditions I have this made me alot more comfortable. The whole transfer process from initial enquiry to consultation took only 72h. Would 100% recommend these guys

I have been with Mamedica for 3 years. I would not consider going anywhere else at all. The Product, brands and staff are absolutely First Class.

The Flower is the best quality and flavours, with so many top strains to choose from and new strains every month. Better than most of the strains I've had in Amsterdam, except delivered to my front door!

The Pharmacy can answer questions about particular strains and genetics, and Vinnojan at the Pharmacy is an absolute diamond of knowledge, and able to sort out any alterations, requests, address changes etc.

All staff are helpful but that's my guy haha.

After 35 years of Cannabis I'm so very satisfied with how things are with Mamedica.

You will need patience to initially get signed up, but you will never look back.

Great staff, very helpful and understanding. So far, I have had a great experience with this company.

Marc explained it all perfectly helped me set it up smoothly
overall excellent service

Mamedica always go the extra mile ,the team always go out the way to help thank you for getting all my medication ready for me in time for my holiday you all went above and beyond 🙏

I have had a great experience with all the staff . Very helpful and informative especially Jodie who talked me through every step of the way . I highly recommend Mamedica if your taking the steps to help with any conditions you may have . 5 stars to the Mamedica team .
Karl

The product and the consultants were good, if expensive. The delivery process has been horrendous, to the point where I don’t feel confident ordering again because each time I’ve spent two days chasing Royal Mail to find out where the parcel is - it’s a nightmare and the admin team have just said there’s nothing they can do. So I would recommend trying another provider unfortunately as if the meds can’t be delivered properly there’s really no point using the service.

I previously used Mamedica but paused treatment as I was unsure how the medication was affecting me. After receiving multiple follow-up emails, I decided to return, but only after requesting to speak to a doctor again to properly discuss my concerns around THC sensitivity and the THC:CBD ratio.
During my consultation, I explained clearly that I am sensitive to THC and needed careful consideration of the ratio. It was discussed that I would be prescribed a 1:4 THC to CBD ratio.
However, I was issued a 10 mg THC / 10 mg CBD product (1:1 ratio) instead.
When I queried this, I was told I “should be fine.” I found this very unhelpful and inappropriate, as this is not about general reassurance for me—it is about clear, exact medical information, especially given this involves my mental health.
I was passed between departments and could not get anyone to clearly confirm the prescription details or resolve the confusion at the time. I was told I would need another appointment as no doctor was available to clarify it immediately.
From my perspective, this whole situation has been confusing and stressful. Being told one ratio in consultation (1:4) and then receiving something different (1:1), along with vague reassurance like “you should be fine,” is not helpful when I am trying to manage a sensitivity to THC and avoid unwanted effects.
I also feel the service is more geared towards people who already have experience with cannabis and understand its effects, rather than patients like myself who are using it for mental health treatment and need clear, structured medical guidance rather than general reassurance.
Overall, the lack of clarity, consistency, and ability to get immediate answers when something doesn’t match what was discussed has left me feeling uncertain and frustrated.

Edit after first standard response from MAMEDICA:

l've already provided all the details you requested via Trustpilot, including my patient number, address, and telephone number, so I'm unclear how you're unable to locate my record.
Your response that you "can't find me as a patient" feels dismissive, particularly given that I've supplied the information asked for. I've also noticed a pattern in other reviews where similar responses are given, even when reviewers state they have provided their details, which raises concerns.
For clarity, I have also submitted a formal complaint today via your complaints page, outlining this issue in full.

I would now ask that you publicly amend your response, review my case properly, and address my concerns in a fair, professional, and courteous manner. Please confirm what specific information you still require, if any, to locate my records and resolve this matter.

Nicola in Mamedicas dispensary is always super helpful...anything missing from an order, anything not posted...she will make it happen for you. 10/10 service time after time.
great company atm.

Excellent company. Very helpful and polite will recommend to anyone 👍