Really great experience with CarQ in Tirana! Everything went smoothly from start to finish. The employees were super friendly, helpful, and easy to deal with. The car was clean, comfortable, and in ve... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Diese Autovermietung ist unseriös! Meine DKB Visa-Kreditkarte wurde in Athen unter dem Vorwand abgelehnt, die DKB wäre eine Neobank. Ich nutze die Karte seit 25 Jahren weltweit problemlos. Di... Vis mer
Selskapet har svart
Boa tarde ! Quero reservar um carro, no aeroporto de Santorini-JTR, com retirada dia 16/03/26, às 9 horas da manhã e devolver dia 20/03/26, às 5 horas da manhã. A loja da CarQ, já estará abe... Vis mer
Selskapet har svart
Ob sklenitvi pogodbe sem izrecno zahteval vozilo z dizelskim pogonom, kar mi je bilo tudi obljubljeno in zapisano v pogodbi. Ob prevzemu vozila pa sem bil obveščen, da vozila z dizelskim pogonom sploh... Vis mer
Selskapet har svart
Informasjon om virksomheten
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INTELLIGENT CAR RENTAL
Kontaktopplysninger
Hellas
- carq.rent
2,8
Middels
628 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Betrug | Scam
Betrugsmasche! Hier wird ausdrücklich auf das Kleingedruckte verwiesen, dass keine Kreditkarten von Online-Banken für die Kaution akzeptiert werden. Und das wird knallhart ausgenutzt. Wir mussten wie viele andere vor uns eine Zusatzversicherung für 25€ pro Tag bezahlen damit wir das Fahrzeug bekommen haben. Man wird hier vor vollendete Tatsachen gestellt. Das Fahrzeug war untermotorisiert und hatte kein Navi.
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Mr. Fuhrmann,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us continuously improve our services.
Regarding online bank cards, we would like to clarify that our terms and conditions explicitly state that such cards cannot be accepted for the security deposit, for a variety of reasons. However, we do accept these cards for payments, as payments do not involve blocking or pre-authorizing a security deposit.
For this reason our colleagues at Tirana advised you to contact your broker so that they could explain the available options to you. As you did so and you were informed that the available options were either to purchase full coverage or to cancel the reservation. You subsequently chose to purchase the full coverage.
We would also like to clarify that it is not our company policy to press customers into purchasing additional products or insurance. The purchase of full coverage was therefore entirely optional and was chosen by you based on the options provided by the broker.
Regarding your comment about the vehicle being underpowered, we would like to point out that the vehicle category was selected by you when making the reservation. The booking car group does not guarantee a specific model or engine configuration. Furthermore, GPS navigation is not listed as a guaranteed feature of the rented vehicle category.
For your information, the 2025 Hyundai i20 you rented does, in fact, include GPS navigation through the vehicle's built-in display.
Regardless of the above, we are sorry to hear that your overall experience did not meet your expectations. Should you require any further clarification or assistance regarding your rental, we remain at your disposal at support@carq.rent.
Thank you for your understanding and for maintaining mutual respect in our communication.
Kind regards,
The Carq Team
Crete
Crete
**DO NOT USE**
**DO NOT USE**
We will never use this company again. There is one man working from a hut, dropping off off and picking up customers. My family had to wait in the airport because they will only take the driver to the location 10mins away.
On arriving at the hut, to be informed that that the car size and transmission type was not available. So two hours later after arriving in Crete, we had to pay the last minute price in the airport.
AVOiD USING!!
The response to this review is poor. I ordered an automatic SUV at higher rate than other cars. and to have a manual car as the only option.
So what this company is saying is that it is a lucky dip as to what you get on arrival.
************
Yet again a ridiculous response!!
I will be submitting evidence of details, boarding pass, and the hire booking confirmation.
Impossible to arrive two hours early when a flight leaves on time.
with this I will request my credit card company to retrieve the deposit paid.
The worst experience ever!!!!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Simon Clarke,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We would, however, like to clarify that you arrived at our rental location approximately two hours before the scheduled collection time stated in your reservation. At that time, the automatic vehicle category you had booked was not yet available.
Our representative offered two possible solutions: an available manual vehicle if you wished to depart immediately, or the option to wait until 13:30, the scheduled collection time, when the automatic vehicle assigned to your reservation was expected to be returned and prepared for you.
Unfortunately, neither option was accepted, and you chose to make alternative arrangements at the airport.
Regarding the transfer service, for operational and vehicle-capacity reasons, only the main driver may sometimes be transported to the rental location. We regret any inconvenience this caused to you and your family.
We understand that waiting after a flight can be frustrating. Nevertheless, our team made every effort to offer the available alternatives until the vehicle could be provided at the agreed collection time.
Dear Simon Clarke,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Our shuttle service operates between the airport and our nearby rental station, and we always strive to minimize waiting times for all customers. We understand that travel delays and waiting after a flight can be frustrating, especially when travelling with family.
Regarding the vehicle, while we do our best to provide the exact model reserved, bookings are made for a vehicle category and, in rare circumstances, operational issues may affect availability. In such cases, suitable alternatives are offered in accordance with the booking terms.
We take comments such as yours seriously and would appreciate the opportunity to review the details of your reservation and better understand what occurred. Please feel free to contact our Customer Service team directly at support@carq.rent with your booking information so that we can investigate the matter further.
We value all customer feedback, as it helps us improve our services, and we hope to have the opportunity to address your concerns personally.
Il servizio non è intelligente, è furbo!
Il servizio non è intelligente, è furbo! Prenoti una Kia Stonic o similare, mi rifilano una ssangyong tivoli. Il bello è che tutto il parco auto era Ssangyong e basta. Inoltre ti dicono all'aeroporto, invece hanno il deposito dislocato in mezzo al nulla e una persona che va avanti e indietro. Quando usi il navigatore per riconsegnare ti perdi nelle lande desertiche e rischi di perdere l'aereo. Aggiungo che il sediolino per il neonato era lurido, pur avendo scelto il migliore in quel momento!
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Mr. Antonio,
Regarding the vehicle category you booked, as you correctly mentioned, your reservation was for a Kia Stonic or similar. Therefore, our partners provided you with a vehicle from the same category and of a similar size to the Kia Stonic, as specified in your booking.
Regarding your comment about the vehicle collection at the airport, we would simply like to clarify that, as clearly stated in the instructions on your voucher, the meeting point is at the airport. From there, our customers are provided with a free shuttle bus transfer to our rental station, where the vehicle collection takes place. The same procedure applies upon returning the vehicle, with a free shuttle transfer back to the airport.
Regarding the GPS and your comment about having difficulty locating the station, for your next visit we would recommend contacting our local partner directly if you experience any difficulty finding the station. They will be happy to assist you with directions and help you reach the location.
We are sorry if any part of the process was unclear or caused you inconvenience. Nevertheless, we would like to thank you for choosing our company, and we hope to have the opportunity to serve you again in the near future.
Kind regards,
The Carq Team
Dear Antonio Gordon,
Thank you for taking the time to share your feedback.
We are sorry to hear that certain aspects of your rental experience did not meet your expectations. We understand your concerns regarding the vehicle provided, as well as the pickup and return process.
Regarding the vehicle category, our bookings are made for a specific vehicle group and not for a guaranteed make or model. The vehicle provided should always fall within the category booked or an equivalent category. Nevertheless, we appreciate that customers may have preferences based on the example vehicle displayed during the reservation process.
We also regret any inconvenience caused by the location of our rental station and the shuttle service arrangements. Our team works continuously to ensure that vehicle collection and return procedures are as smooth and efficient as possible for all customers.
Your comments are important to us, and we would welcome the opportunity to review the details of your rental experience further. Please feel free to contact us directly at support@carq.rent with your booking reference so that we can investigate your concerns and provide any necessary clarification.
Thank you again for your feedback. We value every customer comment as an opportunity to improve our services and customer experience.
Rude customer service
Booking ref: 6BEA43
We recently booked a vehicle through discovercars.com with CarQ in Bosnia. Before our trip, I contacted the provider with a simple question asking whether they could indicate which vehicle I was likely to receive. This was important as we were traveling with infant.
Initially I was only told "I don't know." When I politely asked for clarification, I received the attached response:
"SIR OR MADAM, WE HAVE 140 CARS, DO YOU THINK I HAVE TIME TO WATCH WHICH CAR YOU OR ANYONE WILL GET?????????"
I found this response unnecessarily rude and unprofessional. I understand that specific vehicles cannot always be confirmed in advance, but a simple explanation would have answered my question.
As a result, I no longer felt comfortable renting from this provider and cancelled my booking.
Unfortunately this kind of response put us off and was little skeptical about visiting Bosnia.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Mr./Mrs Riz,
Thank you for taking the time to share your experience.
First of all, we would like to clarify that when a customer makes a reservation, the booking is made for a specific car category or group, rather than for a particular vehicle model. Therefore, it is not always possible to confirm in advance which exact vehicle will be provided, as this depends on the availability of vehicles within the reserved category at the time of rental. Nevertheless, we fully understand the importance of your question, especially when travelling with an infant, and we believe that your enquiry should have been handled in a much more professional and helpful manner.
As a company, we strongly condemn any rude or inappropriate way of communicating with our customers. The response you received was certainly not in line with the level of customer service we expect from our partners and representatives. We consider this to be an unfortunate incident and will investigate the matter further with our partner in Bosnia internally.
Providing the best possible customer service is one of our highest priorities, and we are genuinely sorry that this interaction left you feeling uncomfortable about your rental and, ultimately, about your visit to Bosnia.
We would be very happy to have the opportunity to serve you in the future and demonstrate in practice that this was indeed an unfortunate and isolated incident, rather than a reflection of the service and hospitality we aim to provide.
Best Regards,
The Carq Team
Dear Riz,
Thank you for taking the time to share your feedback and for providing your booking reference number.
We are sincerely sorry to learn about your experience and understand why the response you received left a negative impression. While we fully appreciate that customers may have questions before their rental begins, especially when travelling with an infant, we also expect all communication to be handled in a professional, respectful, and helpful manner.
We can confirm that we take your comments seriously and have already begun investigating the matter internally using the booking details you provided. We would like to better understand the circumstances surrounding this communication and review whether our standards of customer service were met in this instance.
While it is true that specific vehicle models cannot always be guaranteed in advance, we agree that this should be explained courteously and professionally. We regret that your interaction led you to feel uncomfortable proceeding with the rental and ultimately influenced your decision to cancel the booking.
Please accept our apologies for the disappointment caused. Once our review is completed, a member of our team will be happy to discuss the findings with you directly should any further information be required.
Thank you again for bringing this matter to our attention, as customer feedback helps us improve both our service and communication standards.
I rented from CarQ in Rhodes
I rented from CarQ in Rhodes. the pickup was delayed and involved me being picked up in a small car and taken to a dusty public parking layby just off airport, around a 5 min drive. the car had 120k km on the clock and wasn't in good condition.
the hire was airport pick up and drop off, but that was not true. i was told i had to drop off to a hotel in Faliraki, then be transferred to the airport. this wasn't convenient and wasn't as per the hire arrangement.
the main issue was on drop off. a guy that barely spoke English tried to say that there was a new scratch on the car (it was covered in scratches, i have no idea why he singled out the one that he did). i showed a video that i took on collection (a good job i did!) as this showed the scratch already there.
the 'main guy' then turned up 10 mins later (the same guy from collection) and repeated the accusation of a new scratch, even asking me for proof of the date of the original video. the video was conclusive, and no charges were applied, but only because i had been thorough with a video on collection.
the 'new damage' routine seemed exactly that, a pre-planned tactic to get more money out of me. the car was covered in scratches, yet both people focused on the same scratch claiming it wasn't there before (it was).
i suggest you avoid CarQ in Rhodes, a very unsettling experience.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Paul Gash,
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear that your experience did not fully meet your expectations. Please be assured that we carefully review customer feedback and investigate any concerns raised regarding our rental procedures, vehicle condition, transportation services and customer interactions. Our aim is always to provide a transparent and professional service throughout the rental process.
As part of our standard procedures, vehicles are inspected both at the beginning and at the end of each rental. We actively encourage our customers to take photographs and/or videos of the vehicle at the time of collection, particularly of its exterior and any existing damage. This provides a clear record of the vehicle’s condition and helps avoid misunderstandings or discrepancies when the vehicle is returned.
In this particular case, following the review of the vehicle’s condition and the available documentation, no charge was ultimately applied to you in relation to the damage in question.
Continuous improvement remains one of our key priorities, and feedback such as yours helps us review our procedures and make improvements where necessary. We remain committed to providing the highest possible level of service and customer experience.
Thank you once again for sharing your experience with us. We appreciate your feedback and the opportunity it gives us to further improve our services.
Dear Mark H,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations. We understand your concerns regarding the pickup and drop-off arrangements, the condition of the vehicle, and the inspection process upon return. Regarding the scratch identified during the vehicle check, our staff are required to inspect all vehicles at drop-off to ensure that any existing and new damage is correctly recorded. We appreciate that you had a video from the start of your rental, which helped clarify the situation, and we are pleased that no charges were applied.
That said, we regret that the process left you feeling uncomfortable. Providing transparent and professional service is very important to us, and we take comments such as yours seriously. We would welcome the opportunity to review your experience in detail and better understand the concerns you have raised.
Please feel free to contact us directly at support@carq.rent with your booking reference so that we can investigate the matter further.
Das Auto war eine Katastrophe
Eine kurze Verfassung-> Das Auto was wir bekommen haben war BJ 2022 und eine absolute Schrottkarre!
Die Klimaanlage funktionierte so gut wie gar nicht und das bei 36 Grad. Die Funkfernbedienung funktionierte auch nur dann wann sie wollte.
Am schlimmsten war, das wir mit den Hyundai Bergauf fast stehen geblieben sind weil das Auto (Automatic) nicht hoch kam. Das Auto sah von innen auch sehr dreckig aus. Wir nannten natürlich die Probleme, aber leider gab es kein Ersatzwagen für uns, und wir mussten 6 Tage damit fahren- auch mit der Angst dass wir stehen bleiben.
Laut den Bewertungen habe ich jetzt zusätzlich bedenken zwecks der Kaution.
Flughafen Malta
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Lieblings Mensch,
Thank you once again for sharing your feedback. We were sorry to hear that your experience did not meet your expectations.
As we have not yet received the booking details requested, we are unable to proceed with the investigation of your case.
Should you wish to provide them, please contact us at support@ft-enterprises.com so we can review the matter further.
Your comments are appreciated and help us to improve our service.
Dear Lieblings Mensch,
Thank you for taking the time to share your feedback.
We are very sorry to hear that the vehicle did not meet your expectations and that you experienced difficulties with the air conditioning, the remote locking system, and the vehicle's performance during your rental.
We understand how frustrating this situation must have been, particularly given the weather conditions and the concerns you had during your trip. We also regret that a replacement vehicle was not available at the time of your request. We take your comments seriously and would like the opportunity to review the matter further with our local supplier. If you have any photographs, videos, or additional details regarding the vehicle and the issues encountered, we would be grateful if you could share them with us, as they may assist our investigation.
Regarding your concerns about the security deposit, please do not hesitate to contact us directly should you require any clarification or assistance.However, based on our terms and conditions please be advised that following the return of the vehicle, it will take up to 30 business days to release the amount. Our team will be happy to review your case and provide any information available.
We appreciate your feedback and encourage you to remain in contact with us at support@carq.rent so that we can assist you further and ensure that your concerns are properly addressed.
Escroc
Des escrocs, utilisant des méthodes mafieuses, pour soutirer de l'argent, soit par le biais de la souscription à l'heure assurance, soit en simulant des dommages. Dans mon cas une photo prise du bas de caisse du pare-chocs, avec 3 rayures sans identification du véhicule 350 €, si vous devez partir très tôt le matin, prenez des photos de toutes les parties de votre véhicules à la réception et au retour (le kiosque ouvre à partir de 8h). Sans conteste, des voleurs sans scrupules.
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Mr/Mrs Dinglor,
We have taken note of your comments. While we fully respect your right to express your opinion, we also believe that such opinions should be based on facts and should avoid the use of offensive or defamatory characterizations.
Our office is open daily from 08:00 to 21:00. However, vehicle collection and return, as well as customer assistance, are available 24 hours a day. Services provided outside our regular office hours are subject to an out-of-hours service fee, as clearly stated in our Terms and Conditions.
With regard to the damage you refer to, our colleagues explained the inspection procedure to you during vehicle collection. Furthermore, the Vehicle Acceptance Form, which you confirmed you had read and signed before taking possession of the vehicle, clearly states that, in addition to the photographs and videos taken by our staff, you are also advised to take your own photographs and videos of the vehicle at the time of collection.
This procedure is in place to protect both you and our company by providing independent evidence of the vehicle's condition and avoiding any misunderstanding when the vehicle is returned. Comparing the documentation from both parties ensures that there is no uncertainty as to whether any damage was pre-existing or occurred during the rental period.
If you have any doubts regarding the damage identified at the end of the rental, we kindly invite you to send us the photographs you took when collecting the vehicle. We will be pleased to compare them with the inspection photos taken by our colleague in order to establish a clear and objective record of the vehicle's condition at the start of the rental.
The inspection process we follow is the same for every customer, without exception, and is designed to ensure transparency and fairness for everyone. For this reason, we cannot accept allegations that suggest otherwise, particularly when the agreed procedures were acknowledged and accepted by your signature before the rental commenced.
Kind regards,
The CarQ Team
Dear JP Dinglor,
Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations.
At the time of vehicle collection, customers are offered various protection options and are free to select the coverage that best suits their needs. Any charges for vehicle damage are assessed in accordance with the rental agreement and are supported by the documentation and photographs collected during the inspection process.
We always recommend that customers take photographs of the vehicle from all angles when returning it, as this provides additional documentation for both parties.
We take all customer concerns seriously and strive to ensure that every assessment is conducted fairly and in line with our established procedures. Should you wish to discuss your case further, we would be happy to review the details with you directly by contacting us at support@carq.rent .
Thank you for your feedback, as it helps us continue to improve our services.
J'ai loué un véhicule du 9 au 16 juin…
J'ai loué un véhicule du 9 au 16 juin 2026 à l'agence de Santorin . Bon accueil , voiture correcte et propre . On me fait payer une caution de 750€ en précisant que une fois le véhicule déposé le 16 , la caution serait remboursé sous 8 jours . J'ai été remboursé 38 JOURS plus tard en envoyant prés de 25 mails . Des réponses sans aucun fondement . Nul
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear didier jullien,
Thank you for your feedback. We would like to clarify that, according to our Terms & Conditions, the security deposit may take up to 30 days after the vehicle's return to be released and refunded.
Unfortunately, due to a temporary banking system issue, the refund process took longer than expected. We sincerely apologize for any inconvenience this may have caused.
We would also like to note that we remained in regular communication throughout the process and responded to your inquiries as they were received. This can be verified through our email correspondence.
We appreciate your patience and thank you for choosing our services.
Hände weg
Hände weg von - ich warte nun schon über ein Monat auf die Rücküberweisung von € 750,-- Kaution. Ich habe die Angelegenheit an meinen Rechtsanwalt übergeben.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Michael Kinzl,
We truly regret that your experience wasn’t as positive as expected.
We previously requested your reservation details in order to investigate your concerns, but we haven’t yet received them.
As soon as we have this information, we’ll be happy to look into your case and find a fair solution.
Please feel free to reach us anytime at support@ft-enterprises.com.
Your feedback is important to us and helps us enhance our services.
Dear Michael Kinzl,
Thank you for your feedback.
We are sorry to hear about your dissatisfaction. Please note that the security deposit release was processed according to our rental terms upon the vehicle's return. Depending on the card issuer and banking procedures, the time required for the funds to become available again may vary and is unfortunately outside of our control.
We take such matters very seriously and are happy to provide all relevant documentation confirming the release of the deposit. We kindly invite you to contact us directly at support@carq.rent so we can assist in clarifying the status of the transaction with your bank.
We received a car with a lot of…
We received a car with a lot of damages. We made pictures and were very careful using the car. We parked it alway in big spaces and were very careful. They walked directly to the so called damage (where we had a picture of) and told us that the damage was more. So we needed to pay €352 otherwise they would not bring us to the airport. A very bad company with very bad service. You cannot trust them.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Ellen,
Thank you for sharing your feedback. We are sorry to hear that you were left with this impression of your rental experience. At our company, all vehicles are inspected before and after each rental, and any existing damages are recorded in the vehicle check-out report to ensure transparency for both parties.
Regarding the damage charge, we take such matters very seriously and would like the opportunity to review your case in detail. If you believe that the damage in question was pre-existing or that there has been a misunderstanding during the return process, we kindly encourage you to contact us directly and provide any photos, documents, or additional information you may have.
Please reach out to us at support@carq.rent with your reservation number so that our team can investigate the circumstances and provide you with a thorough review of the case.
Customer satisfaction is important to us, and we are committed to addressing any concerns fairly and professionally.
These people are scammers!
We rented a car for two weeks. Really bad service. We were brought to a really bad place about 8 min from the airport away. Dogs were laying in front of the company chained. When we had to bring the car back the dog almost attacked my husband. When the lady starts to check the car the first thing she walked to was to the front of the car and said there was damage. We didn’t do anything and if we did we would call or mention it to the company. These people are really rude and scammers. I would never go back here. So don’t rent a car here!
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Carlijn Scheeringa,
We are sorry to learn that your experience left you with such a negative impression. We take customer concerns seriously and strongly reject any suggestion of dishonest practices. Our goal is always to provide a transparent and professional rental experience. Regarding the vehicle return inspection, all vehicles are checked according to established procedures, and any damages identified are documented and reviewed before any charges are applied. However, we understand that disputes can arise, and we would like the opportunity to investigate your case thoroughly.
We are also concerned by your comments regarding our facilities and the interaction you described. Customer safety and satisfaction are very important to us, and we would like to better understand the circumstances of your experience.
We kindly invite you to contact us directly at support@carq.rent with your reservation number and any supporting information or photographs you may have. Our team will be happy to review your case in detail and provide a full response to your concerns.
We value your feedback and hope to have the opportunity to address this matter with you directly.
Very disappointing experience with CarQ Albania.
Very disappointing experience with CarQ Albania.
I specifically booked a Compact SUV, Kia Stonic or similar, because I wanted a higher car. Instead, I received a Skoda Scala. I mentioned this at pick-up, but they didn't really care and no alternative was offered.
They also tried to sell me extra insurance, even though I explained that I already had full coverage through my booking.
Another issue was that they refused to accept my Revolut Mastercard. Luckily, I had another Mastercard with me. Otherwise, I don't know what would have happened with my reservation.
When I returned the car, they suddenly claimed there were scratches underneath the bumper. We had no accident or collision during our entire trip and I have no idea how this damage happened. They charged me €350.
I have reported the damage to my insurance company and also filed a complaint with DiscoverCars.
After a great family trip through Albania, it is very disappointing that our holiday ended like this. Based on my experience, I would not rent from CarQ again.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Mr. Khalid,
Thank you for your review and for giving us the opportunity to clarify the circumstances regarding your rental.
Regarding the vehicle provided at the time of pick-up, the vehicle originally allocated to your reservation became unavailable due to the severe weather conditions caused by the storm. In order to avoid cancelling or delaying your rental, we provided you with an alternative vehicle immediately so that you could continue your journey without inconvenience.
According to the reservation made through DiscoverCars, the replacement vehicle falls within a higher-priced vehicle category than the one originally booked. You may also verify this directly through DiscoverCars, where the price difference between the two categories is clearly displayed.
Furthermore, DiscoverCars clearly states in its Help Center that reservations are made for a vehicle category and not for a guaranteed specific make, model or colour. Your rental voucher also specifies "Kia Stonic or similar", meaning that the booking refers to a vehicle category rather than a specific vehicle model.
As a result, and because the originally allocated vehicle was unexpectedly unavailable due to circumstances beyond our control, we provided you with an alternative vehicle without requesting any additional payment. No upgrade fee or any other extra amount was charged.
Regarding the security deposit, please note that the €750 amount is a pre-authorisation placed by your card issuer and not a charge. Following the return of the vehicle, the separate damage amount of €350 was processed as an individual transaction in accordance with the rental agreement. The release of the €750 pre-authorisation depends entirely on your card-issuing bank and usually takes a few business days, although in some cases it may take longer depending on the bank's internal procedures. Once the pre-authorisation is released by our system, we have no control over the exact time your bank requires to make those funds available again.
We therefore believe that the solution provided at the time of pick-up was fully consistent with the booking terms, the broker's conditions and the applicable rental policy, while ensuring that your rental could proceed without further delay.
We hope the above clarifies the circumstances surrounding your rental. Should you require any further information, we remain at your disposal.
Gutes Auto, fragwürdige Abwicklung bei der Kaution
Zunächst das Positive: Mit dem gemieteten Fahrzeug selbst sowie der Rückgabe waren wir sehr zufrieden. Das Auto befand sich in einem guten Zustand und die Rückgabe verlief schnell und unkompliziert. Ein Mitarbeiter kam mit seinem Smartphone nach draußen, warf einen kurzen Blick in den Innenraum und verglich die Fahrzeugdaten. Eine ausführliche Kontrolle des Fahrzeugs fand nicht statt. Wir hatten das Fahrzeug vor der Rückgabe sogar noch innen und außen reinigen lassen. Rückblickend wäre das – trotz des Ärgers bei der Fahrzeugübernahme – überhaupt nicht notwendig gewesen. Aber man versucht ja trotzdem, das Fahrzeug ordentlich zurückzugeben.
Leider verlief die Fahrzeugübernahme deutlich weniger positiv.
Direkt bei der Abholung wurde uns mitgeteilt, dass unsere Kreditkarte nicht zur Hinterlegung der Kaution akzeptiert werde, da sie von einer „virtuellen Bank“ stamme und dies den Mietbedingungen widerspreche. Der Mitarbeiter zeigte uns hierzu mehrfach eine entsprechende Passage im Mietvertrag.
Diese Aussage überraschte uns, da wir uns vor der Reise bewusst informiert hatten, ob die eigens für die Anmietung beschaffte Kreditkarte bei Autovermietungen akzeptiert wird. Sowohl die Bank als auch andere Informationsquellen hatten dies bestätigt.
Auf Empfehlung des Mitarbeiters kontaktierten wir zunächst den Vermittler über Check24. Da wir lediglich mobiles Datenvolumen gebucht hatten, entstanden uns hierfür zusätzliche Telefonkosten aus dem albanischen Mobilfunknetz. Dort konnte man uns jedoch nicht weiterhelfen und verwies uns an unsere Bank. Auch die Bank bestätigte nochmals ausdrücklich, dass die Kreditkarte grundsätzlich für Mietwagenkautionen geeignet sei.
Vor Ort blieb die Aussage der Autovermietung jedoch unverändert: Ohne akzeptierte Kaution würde uns das Fahrzeug nicht übergeben. Als Alternative wurde uns angeboten, zusätzlich zu der bereits abgeschlossenen Vollkaskoversicherung eine sogenannte SCDW-Versicherung (Super Collision Damage Waiver) abzuschließen. Diese reduziert die Selbstbeteiligung im Schadensfall auf null beziehungsweise einen sehr geringen Betrag. Der angebotene Preis lag bei 20 Euro pro Tag statt regulär 30 Euro.
Da wir bereits eine Vollkaskoversicherung abgeschlossen hatten, erschien uns diese Zusatzversicherung nicht notwendig. Gleichzeitig befand sich eine weitere Familie in der Station, die sich ebenfalls für diese Zusatzversicherung entschied, um ihr Fahrzeug übernehmen zu können.
Nach einer langen Anreise, Temperaturen von über 35 Grad, Kindern im Schlepptau und sprachlichen Hürden sahen wir letztlich keine realistische Möglichkeit, die Situation vor Ort weiter zu diskutieren und entschieden uns zähneknirschend für den Abschluss der Zusatzversicherung.
Im Nachhinein haben wir ähnliche Erfahrungsberichte anderer Kunden gelesen. Dadurch entstand bei uns der persönliche Eindruck, dass die Ablehnung bestimmter Kreditkarten und das Angebot einer zusätzlichen Versicherung häufiger vorkommen. Ob dies tatsächlich Teil der Geschäftspraxis ist, können wir selbstverständlich nicht beurteilen. Unser eigenes Erlebnis hat jedoch genau diesen Eindruck hinterlassen.
Schade ist vor allem, dass unser Urlaub in einem wunderschönen Land mit ausgesprochen freundlichen Menschen direkt am ersten Tag mit ungeplanten Mehrkosten von rund 200 Euro begann. Das Fahrzeug selbst war einwandfrei – die Abwicklung bei der Übernahme hat unsere ansonsten positiven Eindrücke jedoch deutlich getrübt.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Daniel Schon,
We appreciate you taking the time to share your experience.
We previously reached out requesting your booking information in order to investigate your case, but no details have been received so far.
Unfortunately, without this data we are unable to proceed with the review.
Please don’t hesitate to contact us at support@ft-enterprises.com should you wish us to re-open the matter.
Dear Daniel Schon,
Thank you for taking the time to share your detailed feedback. We are pleased to hear that you were satisfied with the vehicle and that the return process was quick and straightforward.
At the same time, we are sorry that the pickup experience did not meet your expectations and affected the start of your holiday.
Regarding the security deposit, our Terms & Conditions, which are communicated through our booking channels, specify that cards issued by online banks may not be accepted for the deposit authorization process. These requirements are applied for operational and verification purposes and are independent of whether the card can be used successfully for other types of transactions. We understand that this may cause confusion, especially when customers have received different information from other sources, and we regret any inconvenience this may have caused. In situations where an eligible deposit card is not available, our team may offer Full Coverage protection as an alternative solution. This option removes the deposit requirement and allows the rental to proceed without the need for a qualifying card. The coverage is entirely optional and is intended to help customers continue with their reservation rather than face a cancellation at the rental desk.
We also understand that, after a long journey, the additional time spent seeking clarification and making arrangements can be frustrating, particularly when travelling with family. We sincerely regret the stress this may have caused at the beginning of what otherwise sounds like a wonderful trip through Albania.
We appreciate your comments regarding the vehicle itself and the professionalism of the return process. Feedback such as yours is valuable, as it helps us review and improve how rental requirements are communicated to customers before arrival. Should you wish to discuss your experience further, please feel free to contact us at support@carq.rent. We would be happy to review your case and address any additional questions or concerns.
Thank you again for your feedback, and we wish you many enjoyable and trouble-free travels in the future.
WARNING: Dishonest company and hidden fees! Avoid Car Q!
By far the worst experience of our trip to Santorini. Car Q is completely untrustworthy, rude, and takes advantage of tourists at every opportunity to squeeze more money out of them.
The nightmare started right upon arrival:
Unfair late fees: They optionally asked for our arrival time. Our flight was delayed by just 1 hour. While we were in the air (without internet), they sent a WhatsApp message threatening to cancel our booking. Upon arrival, we were forced to pay €40 on the spot just to "reactivate" the reservation—a policy never disclosed prior to the flight.
Fake availability & forced upgrades: Claiming our booking was cancelled due to the delay, they said our reserved budget car category was unavailable, forcing us to pay nearly €200 more for an upgrade. We overheard other customers who arrived on time being given the exact same excuse—it’s clearly a scam to force expensive upgrades.
Insurance issues (Discovery Cars): We booked full coverage through Discovery Cars, but the agent was extremely hostile, stating that "it had nothing to do with them" and that any damage would be deducted directly from our deposit, leaving us to fight for a refund with the booking platform later.
They are total scammers, aggressive, and completely unreliable.
Alternative tip: Avoid Car Q at all costs. Instead, consider renting an Quad bike. It's very popular in Santorini, a super fun experience, likely cheaper, and there are plenty of reliable local rental shops all over the island.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Rita Cardoso,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few important points regarding your reservation.
According to our Terms and Conditions, a 1-hour grace period applies to all arrivals. After this period, and if no communication is received from the customer, a €40 late-arrival fee is charged in order to pick up the car. We attempted to contact you regarding your delayed arrival, but unfortunately, we did not receive any response. As you arrived beyond the grace period, the late fee was applied in accordance with our policy.
Due to the delay and the lack of communication, the original vehicle reserved for your booking was released and allocated to another customer after the grace period had expired. Upon your arrival, we explained the available options and offered alternative vehicles. The vehicle you ultimately selected was from a different category (SUV Automatic) than your original reservation (Fiat Panda category), which naturally involved a higher rental cost. This upgrade was offered as an available alternative, and the price difference was fully explained before the rental agreement was signed.
Regarding insurance, the coverage purchased through a third-party booking platform is a separate product administered by that provider. As explained during check-in, any refund claims relating to third-party coverage must be handled directly through the platform from which the insurance was purchased.
Finally, we would like to note that all charges, terms, and vehicle details were clearly stated in the rental agreement, which was reviewed and signed before departure. At the time of vehicle return, no concerns or complaints were raised to our staff.
We always strive to provide transparent service and assist our customers in finding the best available solution, even when unexpected flight delays affect reservations. We wish you all the best and thank you for choosing our company.
Dear Rita Cardoso,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
We would like to clarify a few points regarding your rental.
The additional charge applied to your reservation was related to the delayed vehicle collection. While we fully understand that flight delays can occur for reasons beyond a traveler's control, the late collection fee is part of our terms and conditions and is intended to cover the operational arrangements required when a reservation is collected significantly later than the scheduled time. Our team remained available to assist and ensure that a vehicle was provided despite the delay.
Regarding the vehicle category, rentals are always subject to availability at the time of collection. Our team strives to accommodate customers with the category originally reserved whenever possible and to offer alternative solutions when operational circumstances require adjustments.
With respect to insurance coverage purchased through third-party booking platforms, such products are often administered separately from the rental company's own protection packages. Our team aims to explain these procedures as clearly as possible at the rental desk.
We are concerned by your comments regarding the service you received, as providing professional and courteous assistance to all customers is a priority for us. We sincerely regret if any communication was perceived differently than intended.
Customer feedback is very important to us, and we would welcome the opportunity to review your case in greater detail. We kindly invite you to contact us directly at support@carq.rent with your reservation details so that we may investigate the circumstances and address any concerns further.
Thank you for sharing your experience, and we hope to have the opportunity to assist you directly.
HORRIBLE (SCAMM)
This is a HORRIBLE, scamming car company! Do not work with them they will add very pricey hidden fees at the end. Blindsiding you with things they haven’t explained.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Astou Toure,
Thank you once again for sharing your feedback. We were sorry to hear that your experience did not meet your expectations.
As we have not yet received the booking details requested, we are unable to proceed with the investigation of your case.
Should you wish to provide them, please contact us at support@ft-enterprises.com so we can review the matter further.
Your comments are appreciated and help us to improve our service.
Dear Astou Toure,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Transparency is very important to us, and all charges and rental terms are communicated according to the booking conditions.
We would appreciate the opportunity to better understand your concerns and review your case in detail. Please feel free to contact our customer service team directly at support@carq.rent with your reservation details so we can investigate the matter and provide any necessary clarification.
We look forward to hearing from you and resolving any misunderstandings.
You end up paying more than anticipated
Poor condition of tires, issues with car maintenance, fishy fuel policy, rude staff. In ended up paying more than established rentals. Will not use them again
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Sasha,
We truly regret that your experience wasn’t as positive as expected.
We previously requested your reservation details in order to investigate your concerns, but we haven’t yet received them.
As soon as we have this information, we’ll be happy to look into your case and find a fair solution.
Please feel free to reach us anytime at support@ft-enterprises.com.
Your feedback is important to us and helps us enhance our services.
Dear Sasha,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We take all comments regarding vehicle condition, maintenance standards, fuel policies, and customer service very seriously, as providing a transparent and reliable rental experience is our priority. We are particularly concerned by your remarks and would appreciate the opportunity to investigate the matter further.
Please contact us directly at support@carq.rent with your booking reference and any additional details regarding your rental. Our team will carefully review your concerns and clarify any charges that may have resulted in you paying more than anticipated.
Customer satisfaction is extremely important to us, and we would welcome the chance to discuss this with you and work towards a satisfactory resolution.
We have used CarQ four times now and…
We have used CarQ four times now and have always had excellent customer service. We would not use anyone else.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Sweet,
Thank you so much for your continued trust and loyalty. It means a lot to us that you have chosen us four times and that each experience has met your expectations. Providing excellent customer service is at the heart of what we do, so hearing that you wouldn't use anyone else is truly rewarding. We sincerely appreciate your support and look forward to welcoming you back again for many more smooth and enjoyable rentals in the future. Safe travels and see you next time.
Perfect car
The car was perfect. The guy was helpful with everything, including the after-hours return..
Full coverage is recommended, no issues at all
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear andrea scagliarini,
Thank you very much for your kind words and for taking the time to share your experience! We are delighted to hear that the car was perfect and that our service, including the after-hours return assistance, helped make your rental experience smooth and stress-free.
Providing a safe and comfortable experience for our customers is always our priority, and we truly appreciate your recommendation regarding the full coverage option. We look forward to welcoming you again in the future!
Extrémně dobrá cena pronájmu auta
Extrémně dobrá cena pronájmu auta, rychlá doprava z terminálu do půjčovny, slušné jednání. Deposit jsem dostal vrácen se zpožděním, ale pracovníci půjčovny rychle komunikovali a měli velmi poctivý přístup.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Matus,
Thank you very much for your wonderful review!
We're delighted to hear that you found our rental rates to be excellent value for money and that your transfer from the terminal to our office was quick and convenient. It's also a pleasure to know that our team provided you with friendly and professional service throughout your rental.
We appreciate your understanding regarding the delayed deposit release and are especially grateful for your recognition of our team's prompt communication and honest approach in resolving the matter.
Thank you for choosing CarQ. We truly appreciate your trust and look forward to welcoming you again on your next trip!
Abzocke
Abzocke! Mussten 20 Euro extra pro Tag zahlen da unsere Kreditkarten nicht akzeptiert wurden (Klarna, Amazon) ein Hauptfahrer Wechsel war auch nicht möglich (es muss der Name vom Hauptfahrer drauf stehen). Das ganze haben wir bei allen gehört die an diesem Tag das Auto abholen wollten ... Mündlich wurde uns gesagt das die Straßen die nicht befahren werden dürfen sich nur im Norden des Landes befinden. Nach genauerem durchlesen des Vertrages haben wir auch gesehen das Butrint auch tabu ist was wir natürlich gerne gesehen hätten. Die Abgabe verlief jedoch reibungslos, haben aber auch das Auto am Tag der Abgabe reinigen lassen (500 lek)
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CarQ
Dear Mr. Petter,
Thank you for taking the time to share your experience.
We genuinely regret that your rental did not begin as smoothly as you had expected. After carefully reviewing your case with our local team in Tirana, we would like to clarify a few points to provide a complete and accurate picture of what occurred.
At the time of vehicle collection, it became apparent that the payment card presented did not meet the payment requirements of your reservation. As our staff explained, the simplest solution would have been for the main driver to be changed to your wife through the booking platform with which you had made your reservation.
Unfortunately, as you also mentioned in your review, you experienced considerable difficulty contacting the broker. Once communication was established, the broker informed you that, because the scheduled pickup time had already passed, they were unable to amend the reservation or change the main driver.
Despite the fact that this situation was outside our control, our team continued looking for alternative solutions in order to avoid disrupting your holiday. One option discussed was registering your wife as an additional driver so that her payment card could be used. However, as the booking platform advised, this would have affected the insurance policy already purchased, as it had been issued in your name.
During this discussion, you also enquired about the locally available Full Coverage option and its cost. At no stage was the rental refused in order to sell additional insurance. The Full Coverage option was discussed only as an alternative that would allow your rental to proceed after the original booking could no longer be amended by the booking platform.
As a gesture of goodwill, and in an effort to minimise the inconvenience to your family, our staff offered a substantial discount on the Full Coverage package so that you could continue your journey with the lowest possible additional cost.
You also mentioned that other customers visiting our office received the same explanation. We respectfully cannot agree with this statement. The other customers present that day were served under different circumstances and completed their rentals normally without similar issues.
Regarding the driving restrictions, only two specific routes in northern Albania were mentioned. These restrictions are clearly outlined in the Rental Agreement and the Restricted Areas Acknowledgement Form, both of which were explained by our staff and signed before the vehicle was released. These measures are in place solely to protect both our customers and our vehicles from roads that are considered unsuitable or carry a significantly higher risk of damage. We would certainly never discourage customers from visiting Butrint, as the road to this UNESCO World Heritage Site is fully paved and unrestricted.
With regard to the vehicle return, our local partner never requested that the car be washed prior to its return. Returning the vehicle washed is not a requirement of our Rental Agreement, and the decision to wash the vehicle was entirely your own.
While we understand your disappointment, we are pleased that, despite the unexpected circumstances, our team was able to find a practical solution that allowed you and your family to continue your holiday.
We always encourage customers to carefully review the booking conditions provided by both the booking platform and the rental company before collection, as this helps avoid misunderstandings regarding payment methods, driver requirements and insurance conditions.
Thank you once again for your feedback. We value every customer comment, as it helps us continuously improve both our communication and our service. We hope to have the opportunity to welcome you again in the future and provide the seamless rental experience we strive to deliver.
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